Taco Cabana
Reviews and Complaints

I went inside Taco Cabana at this location and had a coupon for a free egg/bacon taco. When I was leaving the location, I happened to drop the taco on the floor. I then asked my wife to use hers for the free taco. Well, the Shift-lead at that time (07:45am) did NOT want to honor the coupon. she said one per customer, I can understand that. But this is a new Customer (my wife), but the shift-lead said, one per house-hold...what!
needless to say I asked her to show me where it state one per household. She was able to produce that Policy so I paid $1.29 for what suppose to be free. It could have been 30cents or 10dollards it is the principle and the attitude of the establishment. I do presume that Taco Cabana wants customers to keep on coming back and to tell their friends. Very disappointed.

It's pretty simple. The cleanliness of the restaurant is evidently highly questionable. Either it's that, or they use the absolute lowest grade of meat that can still be legally used for human consumption. I bought a steak fajita taco from and bit down into what I believe was a rock of some sort. I contacted the company and they are basically telling me that they don't care.
A $6.02 meal instantly turned into a soon to be $602 (and growing) dental bill for the major work I'm going to have to get done.
I've always been a fan but that has changed now that I am aware of the type of company I'm dealing with.
Spend the extra money and eat somewhere else.

I went the taco cabana on SE Military drive to thru the drive thru i waiting 3 minutes for the car in front of me to get help when I pulled up a voice told me they would be with me in a minute which turn into literally 15 minutes of waiting before pulling off to go to another restaurant I called and spoke with a manager name Diana she apologized but never offer a solution while getting me the corporate # i heard her yelling at her employees to call the other manager to help them . I called the corporate #and place my complaint after the lady heard me vent she ask for my info including address and email . She said she would follow the steps to take care of the problem. 10 mins later my phone is ringing it the manager Diana calling me from her personal cell phone stating i lied about what i said ..After me having to raise my voice to get a word on I couldnt believe they would allow management to call back customer to treat them like crap i found out not only was she calling from her cell phone but she was off the clock and not even in the store!WTH ! I called corporate #back to find out not only does the store get your # but your address as well Privacy Much! I CAN NOT BELIEVE WHAT KIND EXPERIENCE I HAD EVERYONE WILL KNOW NEVER TRUST TACO CABANA

I hate money network it makes me want to rip my eyes out. The mobile app won't work because every time I register at some point in the process when I try to submit my information it tells me something is incorrect when its not. For example one page I typed and confirmed my email (correctly at that) and checked off 4 boxes then I can't move past that point when I've done everything correctly! Now I have to call and hear annoying talking when I just want to see my freaking balance!

Incredibly bad service and poor food quality (even for a fast food taco place). One example: went through drive thru in the morning. I was asked to pull up even though no one was behind me. I then watched as three workers stood around while one supposedly put together my order. She talked with her hands, clearly taking her time. My order was finally brought out, only to find out it was incorrect. The worker left to fix it and never came back. I backed up to the window and asked to speak to the manager. Turns out she was the one talking away while making my order. The tacos were tiny, made incorrectly (I was charged for items but given the wrong items) and room temperature. The manager could not have cared less. She didn't apologize - just sort of walked away from the window. I was simply amazed. No wonder that place is always quiet. It's a good thing there are many options for tacos here.

I went through the drive thru Monday evening. I made sure to tell the guy who took my order that I wanted double rice instead of the beans and papas that my meal typically comes with. At the window, I asked the gal for extra salsa. She rolled her eyes at me and threw it in the bag. Okay. . . that pissed me off, but I was willing to let it slide. After all, she works fast food and was obviously unhappy. But then I got home and found that my order was wrong. I didn't get my double rice. I didn't get any sides at all. I called the store and the girl that answered (Irma) barely spoke English. She argued with me and told me that my plate didn't come with any sides. Really?! Then she hung up on me. I called back and talked with a manager, Jose. He was almost as bad as Irma, but he did at least speak English. In the end, nothing was done. He didn't even offer an apology. I sincerely doubt I'll revisit this location.

Stopped in at Taco Cabana In a hurry got Cabana bowl -beef-.Next day
I got diahrea .Was not to bad but got worse thought it should run its
course in couple days.Wrong lasted 8 days. Next day I took it easy.
Then the following day my right foot swelled up.I thought maybe
I had unknowingly sprained it . Couple days later left foot swelled up.
Had to get crutches and lift myself with just arms .Then my shoulder
got strained >I have been fighting this for almost 3 months.Beware
of Taco Cabana food could be bad for your health.

I received an email from taco cabana, i'm in their email list, the email had a coupon for $5.00 of the fajitas to go box, well before i ordered i told the employee i have a coupon, he looked at the coupon and said No, i can't take this this is not real, what in the world okay maybe he's not understanding me, i told listen i received this email coupon and printed it out this is it, he continued to say repeatly like a robot, no i can't take this, this is not good no, i mean this man was talking to me like if i was trying to commit fraud or something infront of a house full of customers just starring at me, so embarassing, i was so mad, i wasn't going to call the manager and complaint to him for what we as a consumer no thats not how it works i was going to contact a bigger person in the industry, maybe regional mgr.Because then something would have been done, but this idiot got super lucky my computer broke down the next day and by the time i got it fixed was a week and a half, i mean i memorized his name and what he looked like, i don't think they take me seriously after almost 2 wks, here's a tip TO ALL MY FELLOW PEOPLE THAT HAVE COME THROUGH REALLY BAD CUSTOMER SERVICE, IF U WANT TO COMPLAINT AND ACTUALLY MAKE THAT INDIVIDUAL PAY FOR HIS BAD TREATMENT TOWARD U THE CUSTOMER, COMPLAINT TO A HIGHER BRANCH IN THE COMPANY, IF U COMPLAINT TO THE MGR, HE'LL ACT LIKE HE CARES, ONCE U LEAVE BOTH THE EMPLOYEE AND HIM WOULD LAUGH AT U, I MEAN NO ONE ELSE IS GOING TO FIND OUT, THE MGR ISN'T GOING TO LET HIS BOSS KNOW.

I went thru this store's drive thru where I ordered 2 bowls of Chicken Tortilla Soups to go. The man handed my food and I left. I placed the bag in the floor next to my leg and held it with one hand becuase I had just bought my brand new car. When I got home and pulled into the garage I picked the bag up and as soon as I got it right infront of me the bottom of the bag fell out and burned my legs and hands as well as soup went all over the interior of my car. The lid on the cup of soup was cut or broken and they placed a thin piece of tin foil over it, then placed the other bowl on top of it. So as you could imagine, as soon as it started to be transported it started leaking down the side of the bowl into the bottom of the bag. I called the manager and she said that the food was not packaged correctly becuase it should have been placed into a plastic bag. She told me that she was going to get a claim over the their risk managment team to have my car cleaned and told me not to worry. Now, the company will not return my calls and the insurance company is stating that they are not going to do anything becuase they were told by their CORPORATE people that were not even there that the food was packaged correctly. I asked if they reviewed the tapes on the servailance to see how it was packaged and Liberty Mutual stated that they have not and will not because they dont feel that I have not assured them that I didnt spill the soup in my car. I still have the bag and the cups that show the tear in the lid and bottom of the bag has been soaked through, so when he asked how they are not sure that I didnt turn it over, I simply siad that I do have proof, the bag is perfectly clean and white on all four sides, just the bottom is stained and torn. I guess I also formed the two blisters on my hand to so that I could get my brand new car cleaned...give me a break. They refused to watch the video and said they are not doing anything. They are nothing but liars and cowards and If I can find an attorney is willing to sue them than I am going to.

Goodmorning, who ever is reading this! Ive been working for Taco Cabana company Going for 5 yrs. I'm an Employee and a good worker there until i got fired for not doing a GM (General Manager) job. I loved working there at a fast food Restaurant it was fun when we had rushes. Well, Back to the storie we had almost 4 new Gm since ive been working there yeah they were cool and had no problems. My job was always to clean and restock for the next shift. Well the new GM that just started Taco Cabana not even 2 weeks ago had no experienced never worked there ever in his life just applied for the position as A GM (yeah that's dumb). And i for 4 goin on 5 years of experienced i knew how to do everything that any Manager can do. The last GM moved to another store but before he left he told me just to help him out with the Inventory till he knows how things go in the store me as a nice guy said "yes". There was a Taco Cabana meeting not far from where I stayed. I was not certified and not schedule to go to that meeting but i was asked if i can go so i can meet him! I went the next day to the meeting and the DL (district Leader) was there with the new GM for our store. The first thing the DL told the GM about me was ( He is a good guy verything is clean stock and his job done and you will never have any problems with him) I with a smile. Well yeah i was there till the meeting was over I went straight home to get some rest cause I worked only over nights (Graveyards).Well I went to work that night and he showed up he told me if i can help him with the inventory so I left my other crew by them self so i can help the GM. It was already 1 Weeks later he told me (You think you can do the inventory for me cause i have to do some things on the computer I was nice to say Yes?) Well guess what he got use to me doing the Inventory everyday. Third week came by it was on a wedsday going on Thursday Morning. I was able to do the inventory cause i had to catch up on my cleaning and plus we had alot of call in orders. The GM got there 3 hours before inventory supposed to be posted 30 min till 7 he asked me did you do inventory I replied back telling him no I cant today im busy He called the DL and told him I was NOt following his directions and that he was going to let me go. I worked Thursday night going on Friday Morning (Shift 11:oo pm to 7:00am) the Gm shows up at 4:30am and not talks to me i didnt mind? So I kept doing my job and I also did inventory for him still NO replied from him. Well it was about to be 7:00am till he told me I need to let you go ( fired) I asked why (He said i was aked to do something and i did not follow his Directions) I was k let me call my DL he picked and i told him i was getting fired by my GM and my DL said well you refuse to follow orders so we are going to let you go? I was mad cause that job was not mine I called Cooperate they defended the GM wich that was not right.

April 17, 2009

I went through the drive through and as I was waiting, I watched how the kitchen workers were preparing food. A Mexican girl had a plastic glove on her right hand. Picked up a rag and wiped off the counter area. Used the same hand to pick up a tortilla then stuck that same hand in the lettuce, etc. When I received my order, I went inside to talk to the manager. I explained what I had observed and said it wasn't right and they needed to use sanitary practices. The manager apologized. Then she said, "Do you speak Spanish?" I replied I spoke some Spanish. She said, "You need to tell her - she doesn't speak any English." I was appalled and said, "I'm in the United States - I don't need to speak Spanish to anyone!" Again she asked me to talk to her in Spanish. How was she taught about sanitary practices in food preparation? Really not happy about this. A lot of illegals work in food prep and that's a scary thing.

I went through the drive thru this morning (10/8/2008) and ordered two breakfast tacos with cheese. When I pulled up to the window, I could see the tortillas and filling sitting on the counter without the shredded cheese. The employee taking the orders with the headset looked at them, then reached into the cheese bin BARE HANDED, put the cheese on the tacos, wrapped them up and in the bag they went. I was abosolutely disgusted because I had just witnessed him touching the very grimey computer screen AND his headset ON his head with the same hands that went into the cheese. I pointed out the fact he had no gloves on and I didn't want them. With NO apology, he turned to another employee and had her fix 2 more. Well with tongs this time, she put the cheese on two new tacos! HELLO! It was the same cheese bin this guys dirty hands were JUST in! ABSOLUTELY UNSANITARY! When I saw how they just didn't care and didn't get it - I just drove off and let them waste their 4 tacos! I'll never eat there again! The new Taco Cabana at 635/Beltline in Irving TX. ICK!

TACO CABANA ON THE EAST FREEWAY IN EAST HOUSTON ON 9-22-08 SERVED ME AND MY PREGNANT GIRLFRIEND MAGGOTS IN OUR FOOD . MANAGEMENT WAS SO NEGATIVE AND DID NOT CARE. AVOID ALL TACO CABANA'S ALL THEY CARE IS ABOUT THERE BUSINESS. I AM SUEING THEM AS WE SPEAK. THEY WILL PAY FOR THE DAMAGES DONE.