Talsma Furniture
Reviews and Complaints

We bought a recliner and a sofa with chaise from Talsma Furniture, Inc. in November . The salesperson, Eve, told us it would take 5 months to get our order, which was cool. In April , they called us to say our order had arrived. We had to pay the balance before they could set a delivery date, which we did. The problem was they had our money before we found out the order was wrong. When the delivery drivers came, they brought the recliner, and it was what we ordered. But the sofa had an extra cushion and no chaise. We called the store, and the manager said it was ordered wrong and that she was turning it over to Eve. We tried calling Eve, but she never called us back. After a few weeks, we called the manager again, and she said the rest of our sofa would be shipped in August. The most frustrating thing is that no one at Talsma cared because they already got paid, but we still didn't have our correct sofa.

I bought a table and chairs from Talsma Furniture, Inc. on August 29. I wanted a custom stain and light distressing, but they sent me the wrong stain, distressing, and design. I told them right away that the table was not what I saw in the store and that the stain was too dark and too distressed. They said that the manufacturer doesn't make the table like they used to. I had problems with orders before, so I asked for a refund. The sales rep took pictures of the table and chairs, and they were in terrible condition. The table top was too dark, the legs were white with heavy distressing, and the joints were visible. The chairs were also too dark and heavily distressed. See the receipt and pictures attached.

I visited Talsma Furniture, where the salespeople were quite pushy. During an important call, a saleswoman interrupted me, which was rude. I purchased furniture with next-week delivery, but they couldn't specify a time, promising a pre-delivery call that never came. Instead, a last-minute text caught me off-guard. My electrician received the delivery, which contained incorrect nightstands. The next day, the saleswoman seemed more keen on selling additional items than resolving the error, insisting on more purchases for the exchange. She later demanded I return the nightstands myself, offering only store credit for their mistake.

I been buying stuff from Talsma Furniture since 2000. We moved 6 times and still bought more furniture from them. One time they brought a sectional to ***, . I was pretty happy, except for their delivery team who didn't seem too smart. We got $4k worth of office furniture delivered on a really wet day. The office was only 2 steps away from the front door. We had new carpet put in, so I asked the delivery guys to take off their dirty shoes. They didn't seem too happy about it. I gave them some booties, but they put them OVER their shoes and walked outside to get more stuff. I finally asked them to leave the items in the foyer, take off their shoes, and THEN move the furniture into the room where there were already dirt marks. Two pieces of the *** Office collection were damaged. We waited for replacements and went through the same thing with dirty shoes. Today, I'm complaining about the damage done when they delivered a small set of Amish Bedroom Furniture we ordered. It came right before COVID 2020 and was supposed to go in a lower level bedroom. We have a baby gate at the bottom of the stairs to keep our 12lb cats downstairs. I offered to remove the gate, but the guys said it wasn't necessary. After they left, I saw the gate on the floor with drywall and paint pieces everywhere. I sent a photo to *** Talsma and they said they'd reimburse us for repairs. The bed needed new parts and the repairman messed up the walls bad. They said they'd reimburse us again. We couldn't hire a contractor until COVID was over and schedules were full. I told *** about the delay and now she won't reimburse us.