Menu
For Business Write a review File a complaint
Taxbox Refund Customer Service Phone, Email, Contacts

Taxbox Refund
Reviews and Complaints

www.taxboxrefund.com

Learn how the rating is calculated

4.5 17 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Taxbox Refund Reviews 18

ComplaintsBoard
L
5:51 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Taxbox Refund Turbo Tax would never

This place is horrible. Filed 1/31. The preparer entered my bank account information wrong so it couldn’t get direct deposited. Got a call 3/19 that they had my check and was mailing it out. From 3/19 til today, I have been told not only has it not been mailed out, but they had to reprint it. You would be a fool to file with them. I rather not get much back and just file with Turbo Tax from now on. I always use my tax return to take my kids to Disney. And because of this horrible establishment we will have to miss out for the first time in 6 years while the rest of the family is leaving this Friday. Haven't broke it to the kids yet, was just really hoping this place would get their sh** together.

Recommendation: Anybody but them

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund This is my 3rd time filing and I definitely recommend coming here

This is my 3rd time filing and I definitely recommend coming here. They have helped me and always give the best 5 star service all 3 time and I am definitely coming back next year to file.

Read full review of Taxbox Refund and 4 comments
Hide full review
4 comments
Add a comment
C
C
C. Feeney
Verified customer This complaint was posted by a verified customer. Learn more

1st time using a professional tax service in over 10 years. They were awesome. I'm also loving the fact that they are going to continue to work with me on advance my business on all levels. Haven't heard this type of music in my ears. Thank you for all you've done. I look forward for what's next.

E
E
E. Bailey
Verified customer This complaint was posted by a verified customer. Learn more

Great service and very professional nice people. Made filing my taxes a breeze

K
K
K. Moore
Verified customer This complaint was posted by a verified customer. Learn more

Amazing customer service and help with any question I have had always happy with my tax return been with them for years have sent multiple people here

U
U
U. Gislason
Verified customer This complaint was posted by a verified customer. Learn more

My first experience with Tax box was amazing! They were able to double what I would have gotten with turbo tax! I'll be coming back next year with my family

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund I've been doing my taxes here for 3 years

I've been doing my taxes here for 3 years. I get wonderful service and they make you feel like family. You feel the genuine kindness from the staff. Vanessa is amazing and very professional.

Read full review of Taxbox Refund and 4 comments
Hide full review
4 comments
Add a comment
G
G
G. Willms
Verified customer This complaint was posted by a verified customer. Learn more

Great service very helpful and fun experience with the team

H
H
H. Emmerich
Verified customer This complaint was posted by a verified customer. Learn more

I love the costumer service. very professional and actually work with you also make sure you get the max tax refund.

G
G
G. Thiel
Verified customer This complaint was posted by a verified customer. Learn more

Very good customer service and very helping w understanding lige

E
E
E. Blick
Verified customer This complaint was posted by a verified customer. Learn more

Taxbox refund is where it's at. This is my 3rd/4th year filing with the team and I got a bigger refund back this year. I'll recommend them every time.

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund Very patient, has outstanding customer service, super thorough and efficient

Very patient, has outstanding customer service, super thorough and efficient. Took the time to get me back more than I expected. Vanessa hooked me up! You guys call them NOW! THEY WON'T LET YOU DOWN

Read full review of Taxbox Refund and 4 comments
Hide full review
4 comments
Add a comment
N
N
N. Weissnat
Verified customer This complaint was posted by a verified customer. Learn more

I really appreciate taxboxrefund they are absolutely very professional and motivated to their customers

L
L
L. Grady
Verified customer This complaint was posted by a verified customer. Learn more

Very good place to get your taxes done. Everyone is friendly and professional. This my 2nd year coming here.

J
J
J. Lakin
Verified customer This complaint was posted by a verified customer. Learn more

I love all the staff at taxbox. I did my taxes there last year and had some issues with IRS and taxbox was there every step of the way resolving the issue! They always make us feel very welcomed and they are sooo kind and friendly. I love taxbox

Z
Z
Z. Hill
Verified customer This complaint was posted by a verified customer. Learn more

This company truly wants the best for those who file. I just received the best customer service EVER. This is the only place you need to file your taxes. Don't waste any more time!

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund TaxBox is one of the best tax places that I've been to in a while

TaxBox is one of the best tax places that I've been to in a while. This my second year going and I haven't had an issue with them at all. Will be back next year. And thank you to Vanessa for the excellent service

Read full review of Taxbox Refund and 4 comments
Hide full review
4 comments
Add a comment
L
L
L. Dietrich
Verified customer This complaint was posted by a verified customer. Learn more

They are super nice and they are super professional! So fun and awesomeness. They always help me so much. Always

O
O
O. Muller
Verified customer This complaint was posted by a verified customer. Learn more

I have used Taxbox Refund for the last three income tax return years. Their service is unbelievably prompt, precise and efficient. At Taxbox they have a superior level of customer service and just a really convenient process for filing your income taxes. I will never file with anyone else because Taxbox has been completely error free.
*** M - Los Angeles, CA

K
K
K. Wolff
Verified customer This complaint was posted by a verified customer. Learn more

They have Great customer service And Positive energy And a clean office

K
K
K. Parker
Verified customer This complaint was posted by a verified customer. Learn more

Nice work. I've been filling with tax box refund for over 2 years now and even brought some family and friends to them. And I've never regretted it. Great service!

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund This is my second time filing here and they were amazing!

This is my second time filing here and they were amazing! Took about 30 minutes to file and *** was so helpful! Everyone is such a great help, definitely will be filing here again next year and many years to come!

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund I love all the staff at taxbox

I love all the staff at taxbox. I did my taxes there last year and had some issues with IRS and taxbox was there every step of the way resolving the issue! They always make us feel very welcomed and they are sooo kind and friendly. I love taxbox

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund I've been coming to Taxbox Refund for almost 5 years now and I always leave a happy client!

I've been coming to Taxbox Refund for almost 5 years now and I always leave a happy client! The care and time put into every interaction from the boss man *** to his staff is 5 stars. Vanessa helped me and was efficient, quick, and professional.

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund I was so pleased with Tax Box services

I was so pleased with Tax Box services. They made me feel very welcomed, seen, heard, valued and supported. I recommend them to anyone! They don't just offer a service, they offer an experience, and I am very pleased to move forward with building business credit with them as well!

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund 1st time using a professional tax service in over 10 years

1st time using a professional tax service in over 10 years. They were awesome. I'm also loving the fact that they are going to continue to work with me on advance my business on all levels. Haven't heard this type of music in my ears. Thank you for all you've done. I look forward for what's next.

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund I was very satisfied with my services today *** and his tax box refund family is great they are very helpful and generous I highly recommend

I was very satisfied with my services today *** and his tax box refund family is great they are very helpful and generous I highly recommend you file your taxes they don't only help with taxes but other programs I referred friends and they also loved the service this is my 2nd year and I have no complaints

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund This is my first time filing with TaxBox & I am happy with my experience

This is my first time filing with TaxBox & I am happy with my experience. I didn't have much knowledge about how to file taxes, especially as a student. The staff was very polite & professional. Vanessa was extremely patient with me & there to help me out step by step. I will be filing with TaxBox again in the future!

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund I have used Taxbox Refund for the last three income tax return years

I have used Taxbox Refund for the last three income tax return years. Their service is unbelievably prompt, precise and efficient. At Taxbox they have a superior level of customer service and just a really convenient process for filing your income taxes. I will never file with anyone else because Taxbox has been completely error free.
*** M - Los Angeles, CA

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund I had a wonderful experience filing my taxes

I had a wonderful experience filing my taxes. The women who helped me was very nice and super genuine. I could tell she really wanted to help me and get me the best return possible. She answered any questions I had explained everything perfectly. She also assured me that if there were any other questions or any problems, they would be there to help all year round. Thank you!

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund Taxbox Refund has been part of my life for about 4years now, and every time I file I don't feel like im a customer, I feel like I'm part of the

Taxbox Refund has been part of my life for about 4years now, and every time I file I don't feel like im a customer, I feel like I'm part of the family this is why I go back year after year .. because it's not my business that makes this company thrive the way it does it's the customer service and the professionalism they show that keeps me coming back.. I highly recommend Taxbox Refund hands down..

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund It might be a little scary for some to go somewhere to get your taxes done because of the worlds situation, but tax box made me feel safe in

It might be a little scary for some to go somewhere to get your taxes done because of the worlds situation, but tax box made me feel safe in every way possible, there was only one other person there getting their taxes done, everyone had a mask on and there were dividers in between the seats, if you're scared to go anywhere to get them done, tax box would be the safest place to go to during these times. Don't be scared and get them taxes done! I love this place and good energy that the staff bring upon ❤️ Thank you taxbox i will forever do my taxes with you guys

Read full review of Taxbox Refund
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Taxbox Refund TaxBox helped me two years in a row

TaxBox helped me two years in a row. The first year I was happy with the quoted refund amount, however there was an issue with CA state so I was unable to receive the entire amount I was originally quoted. Even with that, the credits they used got me over 50% more than what I was quoted at other places. Plus the agents were super fast, friendly, and communicative throughout the whole process. The $100 they send same day of filing is a major perk as well (2021 I heard there were some delays with getting the $100 payment, but I personally did not experience this). All in all, they are excellent at what they do and I would definitely consider using TaxBox again!

Read full review of Taxbox Refund
Hide full review

Taxbox Refund Complaints 1

ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Taxbox Refund I went to Taxbox Refund, LLC last year to file my taxes

I went to Taxbox Refund, LLC last year to file my taxes. They offered a business class that I agreed to take. They took some of my taxes to pay for the class. But, I couldn't attend the class due to a financial emergency. After filing my taxes, I contacted them to request a refund of my tax return. They gave me excuses and the run around. They never said that they couldn't refund my money. I feel like they are scamming me. Taxbox contacted me recently to ask if I would file my 2021 taxes with them. No way! They still owe me money for the class I never took. They have 5-star reviews, but they tell their clients to give them good reviews online for a cash incentive. This is not right! They take advantage of people during financial hardships. I want my money back and I won't stop until I get it.

Read full review of Taxbox Refund
Hide full review

Is Taxbox Refund Legit?

Taxbox Refund earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Taxbox Refund to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Taxbox Refund is known for their high standards and safety. If you're thinking about dealing with Taxbox Refund, it's wise to check how they handle complaints.

Taxbox Refund has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Taxbox Refund has claimed the domain name for taxboxrefund.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Taxboxrefund.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Taxboxrefund.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Taxbox Refund protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Taxbox Refund has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

About Taxbox Refund

Screenshot Taxbox Refund
Taxbox Refund is a reliable and trustworthy online tax preparation and filing service that helps individuals and businesses to file their taxes with ease. The platform is designed to simplify the tax filing process and ensure that taxpayers get the maximum refund possible.

With Taxbox Refund, users can easily file their federal and state taxes online from the comfort of their homes or offices. The platform offers a user-friendly interface that guides users through the entire tax filing process, making it easy for even first-time filers to complete their taxes accurately and efficiently.

One of the key benefits of using Taxbox Refund is that it offers a maximum refund guarantee. This means that if users are not satisfied with their refund amount, Taxbox Refund will refund their preparation fees. This guarantee gives users peace of mind knowing that they are getting the best possible refund.

Taxbox Refund also offers a range of features and tools to help users maximize their refund. These include a deduction finder, which helps users identify all the deductions and credits they are eligible for, and a tax calculator, which helps users estimate their tax liability and refund amount.

In addition, Taxbox Refund offers excellent customer support, with a team of tax experts available to answer any questions or concerns users may have. The platform also offers a secure and reliable filing process, ensuring that users' personal and financial information is protected at all times.

Overall, Taxbox Refund is an excellent choice for anyone looking for a reliable and efficient online tax preparation and filing service. With its user-friendly interface, maximum refund guarantee, and range of features and tools, Taxbox Refund makes filing taxes a breeze.

Overview of Taxbox Refund complaint handling

Taxbox Refund reviews first appeared on Complaints Board on Jun 21, 2023. The latest review Turbo Tax would never was posted on Apr 2, 2024. Taxbox Refund has an average consumer rating of 1 stars from 18 reviews. Taxbox Refund has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Taxbox Refund Contacts

  2. Taxbox Refund address
    3622 W Slauson Ave, Los Angeles, California, 90043-2931, United States
  3. Taxbox Refund social media
  4. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  5. View all Taxbox Refund contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.