TeleCheck Services
Reviews and Complaints

Telecheck denied my check. Debit card worked. Called them and they said an Bank of America account and additional DL number linked to my name.
That info is from ID theft and forged checks on an account I don't have. All notices followed up with Police reports and Affidavits of Forgery. None of them were processed by Telecheck. They won't tell me where they got the information. I was disconnected once during this. Had to start over.
I agree to send them by fax a copy of the police report, a letter, and denied info.
They gave me a fax number that didn't answer (3x). Called again, got different fax number, didn't answer either (2x). Called again and was given mailing address that was different from the first mailing address I was given. Com'on!
I know these guys aren't motivated to correct mistakes because they're paid by the retailer, but this is RIDICULOUS!
Credit agencies have too much power to be this unaccountable.

I had a check that was returned for NSF by a local merchant. I called the merchant the day after it didn't clear my account to try to clear up the matter (I had forgotten to transfer funds to the right checking account to cover it). I was told that I should wait and they would re-submit it. Almost a month later it still had not gone though. I called several times to try to get it straightened out. Then finally I got a call from their collection department saying that I needed to pay it at their store. When I called back to see if I needed to pay any additional fees, I was told that I couldn't pay it at the store - it was being handled by Telecheck and I needed to call them direct. I contacted them and asked if I could take care of it over the phone. I was told that I would be automatically withdrawn from my account without any problems. I told them that I was getting married and couldn't have any problems with the account because I would be using it alot over the next month. I was assured there would be NO problems. Not even a week later, I tried to present a check to Walmart, at it was declined. 2 days later, the check amount from the original merchant cleared my account. I called Telecheck about it and was told that it would take 7-10 business days before my account with them was updated after they pulled the funds from my account! So I waited the 2 weeks, called back. And guess what - it's still not updated, because they have to pull the $30 service charge yet. With all actualality they lock my account down for almost a month while they mess around taking their time "updating" their systems. I know the money is pulled via EFT because I talked to my bank. I want to know why it takes them so long. They can't even answer that question. Does anyone out there know why it would take 2 weeks for them to update their records?

Had 2 checks denied at 2 different places. Have never had a bad check or a check denied. I still write checks because that is my preference. Called the phone # and got a rep in Manilla that was absolutely no help at all and was not willing to explain anything about why my checks were not acceptable, other than mumbo jumbo about check numbers and amounts but no more info. I have tried to find a phone # and address to talk to someone that can fill me in on what is wrong and how to fix it. So far nothing. I want to talk to the headquarters in the U.S. and to someone who can help me.
Carolyn Harrison
[protected] cell

8am or 5pm robot phone calls, all week, saturday morning, sunday morning... I made a search on the net and I find that I'm not the only one who have been harassed by phone calls from this number: [protected].

I paid all my bills, and this company seems to be specialized in fraud, from the United States.

I maid a complaint to the CRTC office in Canada and my phone number is supposed to be on the "do not call list".

I wish that the US administration and phone companies will make their work to stop that harrasment and fraudulous actions by cut the phone service to these ###s.

This has happened more than one time in the last couple of years. A check denied by telecheck. The only explanation is code 3, you need to call. They tell you no negative information on your account, just that they have the right to deny your check when they see fit. Most common response from them is you don't conform to there guidelines.

So, I ask, how do I conform to your computer generated guideline of the moment? And, the second question was what are the guidelines you wish me to conform to? Its so ironic that I am not allowed to write a check that initially would have cost me nothing, because of a computer guideline, but, can turn around and use my debit card from the same checking account to pay for my purchases.

Now the transaction has cost me a service fee at my bank for the debit purchase because I couldn't use the credit feature of the card because of the store policy. I called telecheck, and got the basic form read response from the zombie I had trouble understanding. After my conversation with them I doubt that they will ever let me present a check at any of their merchants again.

I told them they had to much effin control over my how I choose to spend and present my choice of payment. So, I have decided that if I see a telecheck sign on a merchants door, they are no longer good enough to get my money since they have decided to become little brother to BIG BROTHER!

I had my purse stolen in September 2007. I had to cancel EVERYTHING. My credit cards were used immediately. I am still dealing with that pain. I had to change banks and accounts. I went back to all of those individuals that I had checks with to tell them about the issue. One of those places was walmart. I tried to make restitution the same day but was told that I would be getting contacted by telecheck. I was, about 2 months later. I had my husband send money from his checking account. They wanted a credit card and I said no way, I canceled all those due to the theft. So I had to send the money via mail. I got the mailing address and sent the check. I never heard back from them again. I tried using my check (from my new checking account that I opened after the theft) the other day at my dental office, 1 1/2 years later, and was told that it wouldnt go through. They said they do business with telecheck. Well, I have tried to call and get no person on the phone. How in the heck and I supposed to fix this? They already received my money once, I am not paying them again! My name should be out of their data bank. I can provide the police report to prove that I am not just some bad check writer. How do I get this fixed without being out MORE money! Teri Ryan, [protected]

Went to a Denist office to have my teeth fixed, they would not take my mothers check which had nothing to do with her, I was the one with bill. These people Telecheck go to far., Just because My Mom and I have the same last name they do something like this. Naturally, I went and paid for the bill in cash. Sort of Embarrassing, , The real problem is with APX our security company, they are the culprit, they refused to refund three months of service fees when their equiptment never worked. They are are using Telecheck as their illegal way to circumvent a legal process of stop payment. I stopped payment on their draft because they charged my account three payments inspite of my complaint. It took them three months to finally fix the alarm system. This very strange, because APX is a Morman Company, and they usually working with a Morman Company you will find thy are very good to work with. Don't Use Apx.

I visited my doctor 1/21/2009, and upon presenting the receptionist with a check for my deductible, it was denied by TeleCheck. I was totally befuddled because there were enough funds in the account to cover the $40 deductible. I did not believe what was going on because I have written checks for this account on several occasions at this doctor's office.

I asked the reception what was the reason for the denial. She did not know but gave me the telephone number to TeleCheck. I called the number and entered record number. Upon speaking to a TeleCheck representative (Dawne), she attempted to explain that there are several reasons why the check was refused, i.e. frequency of account use, check number, etc. I still did not know why the check was denied. I only write about 6 checks a month on this account. There were sufficient funds in the account.

I requested to speak to a supervisor. The supervisor, Michelle basically said what Dawne had said. In other words, she could not explain to me why the check was denied. The only other thing she could say is that the check did not meet the criteria at the time it was processed.

This company is saying they need a notarized letter about me from my bank. Also want my bank account information plus a voided check? Before they can take the release off my name. They will not give me a reason why I cannot suddenly cash a check anywhere and I do not have any outstanding checks...Who are these people and how do they get away with this?...I think I should get a lawyer. They could not tell me why my checks are being declined. Asked me alot of questions like if I was married and who lived in my home...asked me who was on my bank account. But could not tell me why they were asking me these questions.

It started 3 weeks ago when I got declined at Walmart...they said it was my bank...then the bank verified it was not them...after hours of going through their lousy automation I finally got a person who would not tell me anything really except I need to provide THEM with a lot of personal information before I could get a release and cash checks again. WHO ARE THESE PEOPLE?

For anyone here in Michigan that gets denied arbitrarily by Telecheck, I was successful in going after then for a vilolation of the Consumers Protection Statute 445.903 which calls for $250.00 in damages. In my case, they denied my checks 12 times and admitted that they should not have because there was nothing negative about my check writing habbits. Yet they still stated they could do so t any time to any one they wanted to (they are very arrogant). I got a $3, 075.00 judgement against them in small claims court and was about to serve the main merchant I shop at, with a garnishment order when they paid up the money. If you are in Michigan, and you have NEVER bounced a check to their merchants, or have any reason for them to turn you down, use this statute and fight back in court. They did not show up but I still had to prove my damages in order to win.

Telecheck, TRS, Inc., is harassing me for money I do not owe them. They have made a huge mistake that is costing me $100. I went shopping at Wal-Mart and presented my check. For whatever reason, the check machine would not work right. I got my check handed back to me with a slip that said my check was not used and my account was not charged. Well, I began getting calls from Telecheck saying my check to Wal-Mart bounced. Of course I did not have a check at Wal-Mart, being that I did not get any merchandise. I have been to Wal-Mart and been presented paperwork showing that Wal-mart received no money for that transaction, yet Telecheck wanted me to pay them for it, not once but twice! Telecheck ran it through AGAIN costing me another $35 for a total of $70 that my bank wants back for the NSF charges. Telecheck wants $18.63, plus $80. No one at this company will listen to me on this and they will not do what they need to do to end this. They just want me to pay them off. And I will NOT do that! I wish some one out there could help me on what to do to get this resolved and to stop Telecheck from harassing me.

I don, t know who they are. I went to Wal Mart and they would not take my check. They gave me some paper and told me to call it. Someone named Tele Check said I owed them money for a check I wrote out at the Dollar Tree Store. I called the Doller Tree Store and they said I had no bad checks there. I went to my bank and they looked it up and said no bad checks. This Tele Check thing want $86.00 off mr. They have all my personal information, and I can, t write any checks. I looked on the internet to see what they are and there is a lot of people in the same mess. Someone needs to look into this company . I am going to close my checking account and have to get a new ID and social security number how can they get away with this.

My car was broken into and my check book was stolen. My wife and I were put through the ringer by the Credit Union in trying to secure our hard earned money. In the end, we had to close our checking account in order to protect our funds. We simultaneously opened another checking account so we could continue to live our lives. All of this was done over the course of one day in an effort to minimize our loss from theft.

One of the checks that was outstanding on the closed account was a valid check written to a Telecheck client. We attempted to work with the store in which the original check was written to remedy the outstanding check, but we were told that we had to work with Telecheck. We never received anything from Telecheck and thought we would pay the bill when it arrived in the mail. Telecheck victimized us a second time by denying checks written at other Telecheck vendors and charging us unfair and outrageous fees and all of this without any notice of any kind - address and phone number are on the check, and they never contacted us so we could resolve the issue. As if that was not bad enough, despite requesting written confirmation of any amount of debt multiple times, we never received any written notice from Telecheck, and the customer service people on the phone were extremely rude and unhelpful. One would hope that when a client, albeit an unwilling one, was trying to give you money, the least the vendor could do is be civil and polite. However, that does not appear to be the Telecheck way of doing business.

The most outrageous part of this whole situation is that Telecheck staffs their customer service number 24 hours a day, but does not staff their actual payment department past 7pm central time. The customer service staff indicate they are unable to accept payments. One would think that cash flow and fund collections are a priority in a business. However, Telecheck apparently does not do business that way.

Very poor way to do business. Very poor attitude. Very pissed off consumer.

I recently wrote a check from my business account at a Telecheck merchant. The cashier scanned the check, it was accepted, and I left the store with my merchandise. Within one week I was receiving hostile collections calls from Telecheck claiming that I had written a check on a closed account. The account number that they have in their records for my business is not my account number nor is it even a valid account number at my bank. I paid them the face value of the check but not the $25 return check fee because I documented that an electronic error had occurred. They submitted an account number to my bank that was completely different than the one on my check. I sent to their research department a copy of the original check, a copy of the erroneous account information received by my bank, a letter from my bank stating that my account has been open and in use for 23 years, a copy of my receipt from the store with the tracing number, a copy of their collection notice with their reference number on it and a letter explaining it all. Nearly a month later, I still can't write a check anywhere because they are holding all my accounts hostage because of the $25 fee. I have made many many calls to customer service and been transferred around in circles and faxed my dispute information to the numbers they give me multiple times all to no avail. There is no phone number for the research department and nobody who can verify if the information has been received and no resolution available except to pay the money that I have clearly documented that I don't owe. My problem with that is that it allows them to steal money from people who don't owe it at any time without cause or explanation. I would be interested to know what percentage of their income is actually stolen from people who pay up just because there is nothing else they can do to have their checking accounts released.

After caching a check this morning where Tele Check approved the check. I attempted to purchase goods at a second store. I was denied again. There are more than sufficient funds to cover the checks I am writing. I intend to notify the company that Tele Check is causing them to loose money in their own effort to keep from loosing money. If you have not yet, you need to read additional accounts how Tele Check is attempting to manipulate the business picture. If I were a store owner, I would not have them in my store.

Can any Lawyer tell me? If Tele Check disapproves a check from a valid identity in an effort to cohere an individual who can draw checks on that account to pay a possible insufficient fund check from a second valid identity. Is that legal? Is it Extortion...

In March my wife's purse among other things were stolen out of our Truck. Immediately they began using credit cards then once we got those stopped they proceeded to checks. They went to the casinos and began writing checks for 500.00. We called the casino's everyone of them and told them that we do not come over there do not take any checks from us. Went straight through there ears and to the carpet I guess. We got the name of the companies oking these checks called them. They could care less! Called the sheriffs office where the casinos are they would not do anything. (Talked to investigator in another city he told me it - They go to casinos and keep the checks under 501.00 because they have to ask for ID then, also that even if the casinos catch them red handed they will never prosecute. Because they get there money no mater what because of the guarantee companies). 3 months later after we think everything is over and tons of forms to many firms, our check is refused at Walmart. We find out that Telecheck says that it is because we did not fill out enough info on the form they sent. (we filled it out completely) Did they bother to call, leave a message, e-mail. NO NO NO NO. They had all of our cell phone number home phone e-mail addresses. There Idea is just start declining checks to get action. It should there rear ends need to be sued off, for the way they conduct business.