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My husband ans I bought a new bed at the brick and had to send it back it was to hard, so we bought a new one at a higher cost they delivered it and it had a ripe in the bottom of the box spring so I called them in courtenay and they came and fixed it. We tried to sleep in the bed and found that we were both falling into the center of the bed, we both suffer with vary bad pains we both cannot sleep together in the bed. We called and they told us that serta would contact us and never did. So here we are with a bed that cost $2279.97 and cant sleep on it, what do they do with the beds that do get returned sell them to someone else, is that why we have to buy a bed cover for each bed, so i'm thinking that we got a bed that someone else slept in, so what can we do to get a new bed from them it is very sad that we cant sleep in the bed. Very unhappy.
We purchased the Bricks best Sealy Mattress on sale with a mattress pad which was to give us a 6 months satisfaction guarantee. It is now been two months since we received and it sags like it is five years old. We went to the Brick to find out about exchanging it under their GUARANTEE and found out that the GUARANTEE is really worth nothing. What they do is give you credit for what you paid and charge retail for anything new. So if the mattress you bought listed for $2600 and you bought it on sale for $1700 and wanted a replacement mattress that listed for $2500 they would charge you $800 to exchange for a lower priced mattress even if it the lower priced mattress was on sale for $1500.
This is a scam, stay away from them, there are firms out there that actually do stand behind their products and this isn't one.
Yesterday I bought a Seally Crown Jewel Mattress "ECLIPFQPK" for $1599, that was listed for $ 2760 and today found out that another store named "Simply Elegant" http://toronto.kijiji.ca/c-buy-and-sell-furniture-King-Size-Sealy-PosturePedic-DSS-Luxury-Top-of-the-line-mattress-W0QQAdIdZ61655052 was selling the same mattress for $ 999. So I went back to Brick (Brampton / Bovaird) for Price match as per their policy to match the price and pay 10% of diff, first they didn't believe, once I showed them website and listing, they said that We have the exclusive right to sell this mattress, so the question is why the hell are you boasting to price match, it's all ### and cheap marketing. I cancelled my order and will never go back to them. Found out that mattress costed them $798 and they make 100% profit on it. What if some poor guy buy it for listed price of $1999.
Sorry, So I went back to Brick (Brampton Airport / Queen) for Price match
Reply to Don Silver:
I have not been to The Brick in Brampton, but in the store in Vernon, BC we give you the credit toward another mattress as a comfort guarantee. If you choose a lower priced mattress, we give an instore credit for the remainder. We do not jack up the price on sale mattresses to retail either.
Reply to Bad Bed:
As for sagging that is under the manufacturers warranty. I am sorry but it seems to be true, that you have to be persistent sometimes to get action, but it will pay off. If you want a new mattress, do not buy anything labelled *as is* sometimes they are merely discontinued or have damage, but sometime they are returns under the sleep guarantee.
Reply to Ram Sharma:
The Brick does indeed price match, but mattresses are specifically made for each retailer by the manufacterer. The price match does count instore, if the mattress you purchases should go on sale within 30 days you can have the difference refunded.
I Bought in Christmas 2009, bedrooms sets for all my kids very happy with the service in the Barrie, ontario store, decided to go back, late june 2010 thought i was happy with the sevice to decided to buy a washer and dryer(maytag) got it devierd june 28, 2010, I was gone most of july and aug, well begining of sept it started acting up, me being a single parent of four children under the age of 11 with a autistic child had called a week after I relized somrthing was wrong just to have the warrant company come and say not only did the pump go but the motherboard awell so that being said the service tec that oraginal came to check to see what was wrong ordered the parts(from my house phone) that needed to repaired well he comes back with part in his hands prepared to fix it, starts to try to repair it, then relized that they sent him the wrong part to fix the product so he left again trying to find the right part well we are still waiting for this to be fixed this has cost me a arm and a leg to do all my cleaning at the landury mat this is the worst that could have happen to my family they do not stand behind thier product I do not wish this on anyone I hope they fix very soon, but I was just on the phone trying to see where my parts are and they yet to be shipped very sad spending $2800 this is unreal. you know with christmas around the corner I don't know what is going to happen for my children this year...
The brick price match is BULL$!@! Won't give me the price visions AND best-buy are advertising on a TV, they want $150 bucks more. Customers should unionize together so we can sue these punks for lying and stealing. Crooks!