The Connor Group
Reviews and Complaints

Go to google maps and check out the See picture of the nasty email they send
WARNING YOU WILL HATE IT HERE.
TRASH, ROCHES,THEFT, NO SECURITY ENFORCED, PARKING, NOISE, Threats from owners attorneys for telling the truth and showing true pictures.
Not a good place to live. They don't care
Almost $80 in trash related fee each month.
Yep, I said $80
Trash fee, recycling fee & trash concierge fee
you have to pay for the privilege to park your car here. $75
monthly administrative fee. A fee you pay them for the privilege of them charging you
Fire station nearby with constant runs.
You will be charged HOA fees, yeah I know HOA fees are normally reserved for people who own a home.
Nasty notes by the mailbox and common areas in which the management will threaten you with fines if you don't do what she says. You know how it goes. Punish everybody for something someone does instead of stepping up and managing the problem.
They take zero responsibility for any mistakes they make.
If they tell you, what they told me, that you cannot hear people above you that would be a false statements.
Lots and lots of roaches
Ask me about the stuff that I had stolen who stole it. We will be absolutely shocked to know who took my stuff and how they getting away with it, for now.
April update: it just keeps getting worse.
Piles of trash. Damaged ceiling from storm still not fixed. Mail box area floods when it rains. The Conner Group will not respond to calls and emails.
They love sending out mass emails that offer you $1000 to help find the next victim.
Parking garage getting full and trash is always everywhere.
You will hear the person above you when they walk, flush toilet, use dishwasher, use washers.
They do not enforce the pet policy.
#lifeat*** means dealing with piles of trash and bugs.
New staff does not change the fact it's owner is Larry C from The Conner Group.

We rented the Carnegie (2 BR, 2 BA) at ***.

Before move-in, we rated *** 5 stars. Their staff leaned in during the sales process and we were able to quickly sign a lease.

The square footage and in-unit washer and dryer were great for our family. We enjoyed the pool, too, even though we had to clean it ourselves every Saturday before swimming and the hot tub was mostly out of order.

Why 2 stars? Read on. It's worth noting first that our unit felt out dated:

cracked laminate cabinet covers, low-end finishes; and
in need of a bunch of small repairs like fixing a broken blind, wobbly door knob and ceiling fan, mounting the dishwasher and a toilet, and unclog a bathroom drain.

Not luxury as *** claims, but livable for us.

Our primary complaint relates to our unit flooding.

Window/wall leaks soaked living room and bedroom carpets. We sent repair requests in writing and followed up in person... We got a wet vac and clean up ourselves to keep the space livable when the leak first happened. We continued to follow-up every time it rained and leaks occurred. We also reported what we believed to be black mold in vents...

*** never came to inspect or service our claims until we told them we were moving out early.

We tried to break the lease amicably over the course of a month knowing our legal responsibilities under the lease (i.e. we owed money if they didn't re-rent the unit before our lease was up). *** continued to escalate to the point where we needed lawyers involved. I could list a bunch of other reasons we're frustrated with ***: stolen packages looted outside our bedroom window, refusing "trash valet" for a single extra box put outside by our elderly neighbor, dirty hallways, and leaks in common areas and other units...

*** may claim "***" or staffing issues. We don't feel treated fairly. *** stuck to the paperwork and didn't try to make anything right.

This apartment was formerly named The Venue in Charlotte, NC. The Connor group took over in September and renamed the apartment to Elizabeth Station. For the past 9 months, this apartment has been hardly liveable. I have outlined a few examples below. - my air conditioning was broken for 4 days. Had to call multiple times to get anyone to come check it out. - Raised my rent by amonst $500 and gave me 24 hours to resign or move - multiple packages were stolen - leasing office did nothing to try and stop this - the parking gate and door fobs hardly ever work creating an unsafe environment. We are charged for parking. - trash covering the pool deck. Broken pool chairs. - the hallways are disgusting, roaches and trash everywhere. - the treadmills were broken for months. Called and emailed multiple times since our rent was raised to give us a "state of the art" gym. - my sink had a hole in it, I called many times about this hole for weeks and got no reply. When they finally came by for something else, I mentioned the sink and they had no idea what I was talking about. The next day I came home and my entire bathroom counter was covered in yellow resin and plaster. The smell was unbearable and probably not safe to sleep at the apartment with the fumes. The resin covered multiple things on my counter, I had to break out a scraper to get my hairbrush detached from my sink along with other things. I asked the leasing office when they would be by to sand down the resin, and they never gave a straight answer This happened in late march. It's June. I've called and emailed every week. No one has been by and my sink looks awful still. See pic attached. - The wood paneling on my wall in the bathroom is leaking and growing mold - office is aware and has done nothing - valet trash schedule is inconsistent and trash is not being picked up but we are charged monthly for this - no enforcement of rules for residents, like what they can/cannot display on the front of the building

We started our paperwork with the Reserve at Canyon Creek in San Antonio at the very beginning of June. They took a roughly $350 deposit to hold the apartment, and then dragged out finalizing the lease for 5 weeks, making tons of excuses for their delays and assuring us every step of the way that everything was fine (as it should have been; we have plenty of money, good credit, good rental history going back a decade, volunteered to pay the entire lease up front, and had a great co-signer as a backup) - only to tell us we weren't approved, 6 days before our agreed upon move-in day. In the end, our liquid assets were inadequate as income proof, they don't allow you to pay for the entire lease up-front as a "rule", and finally they don't allow you to use a co-signer if you're over 28, as another "rule". All of which were concerns we addressed in detail on day one, before we paid the deposit, because as small family business owners structured as sole proprietors, our tax returns reflect a low taxable income due to a mountain of deductions, including investment write-offs, which we have detailed logs for. Again, everything was assured to be fine, and we had no reason to expect otherwise. Had they told us all of these "rules" at the beginning we would have simply left and found a property that had more reasonable terms for us while we still had plenty of time. Needless to say, their bizarre stalling has been catastrophic for both our family and business when combined with the housing crisis in the area, and the fact that our existing lease was up. Good luck finding room for a family of four at the last second anywhere right now, even if you can pay for the entire lease up front. Fortunately we had family that was able to make room for us without notice, but it is much less fortunate for our local business that has closed suddenly due to this ridiculous chain of events, as said family lives well away from San Antonio. Good luck out there folks, with people like this controlling the most basic form of housing, you're going to need it.

SCAM! Staff is very unprofessional, almost like working with children. They would raise their voices at us over the phone when we were just asking simple questions, the woman who showed us our apartment was more interested in talking about our jewellery and handbags than she was in showing us the property and we were lied to frequently. We really liked the apartment, and the price was within our budget so we filled out the application but then we were automatically coerced into signing the lease and then we were assured by the woman that it wasn't legally binding until we were approved by the property manager this is even stated in bold at the top of the lease. Unfortunately, because of a family emergency I had to travel out of state and as a result I was fired from my job knowing we weren't yet approved, we called the apartment to cancel our application mainly because I was unsure if and when I would return home. When I called, they told us, we couldn't cancel and that our lease was legally binding and even threatened us with collections if we didn't move forward with them! The first time they lied was regarding our admin fee of $299 which we were told was refundable if we weren't approved but this is a lie as the lease agreement states: "resident agrees to pay $______ to management before taking possession of apartment as an administrative fee which is non-refundable." The second time was when they told us we were legally bound this was obviously a scare tactic they knew they had already scammed us once by coercing us into the lease and they thought they would do it again. Mind you, all this was being said to us over the phone or text message and we didn't even have a copy of our lease to read while they were telling us this information. The day we signed the lease, the copier was supposedly out of ink/toner, so they said they would email it to us well that never happened. I had to call them and ask for it to be emailed on 5 different occasions and supposedly that was because of problems with their copier/fax machine, but to me that sounds to me like they didn't want us to have our lease. Eventually they called to tell us they would cancel our application and that they would not be refunding our admin fees because we didn't cooperate with them at this point I was so over them I knew they had no intention of giving that money back. The apartment is branded as a luxury place, but there's nothing luxurious about how we were treated.

An update as I've been here 8 months now in Ohio; have gone from 4stars to 1. This company does not try to right any wrongs. Don't expect to get any service you are paying for. The Connor group has a lot of awards for employee satisfaction and I can understand why: they literally.dont.have.to.do.ANYTHING. I'd love that job too; sign me up. This is hands down an upper management issue. No one has ever contacted me from upper management which I would expect after my continued concerns and the major error in my first month. I'm sure the folks in the leasing office have nowhere to go for support...certainly not to anyone in their cushy offices across the street who refuse to be bothered.
I'm leaving early and have a lease signed for a new apt and they actually have awards for resident satisfaction. I have ended two other apt leases early because I move a lot and I understand paying the months not there but the Connor group is THE ONLY ONE who is making me to continue to pay electric and their unrealistic cable fee. I'm guessing I'll have to continue to pay the trash fee even though it's rarely picked up; I asked how to get a refund for those days as forcing me to pay for a service I'm not getting is stealing but no response, naturally. The manager stated it's the utilities addendum in the lease...lol ok, so please show me where the lease says you take no responsibility for maintenance or concerns. You broke your *** lease.
The concerns from my FIRST day here at move in are finally being addressed after being ignored for 8 months (and two of them I will leave with being ignored). I've sent countless emails and even a text (my only response from that was "who's this")...I had time to go to the office the other day and the new manager (the third one here in 8mos) stated she would respond by the end of the day which she did to the basic conversation but everything else remained ignored.
Our meeting time came and went and I had to call when 25min went by because no one showed up and she didn't have anyone call to explain the situation; I guess they figured what's another 1/2 hour after 8 months. She finally came prepared with what I'm sure is a Connor group script and had the nerve to blame the people who were here before for the lack of concern (I'm tired of excuses) and when I called out the Connor group for just shuffling employees around every few months to other locations she had the audacity to say "that's not what happened, that would be bad business". Uh, WHAT?! Because literally ignoring residents day in and day out IS good business?!
I feel sick at how much money I've paid the Connor group for literally nothing, not even an email response. I'll chalk it up to a learning experience and warn everyone I meet. It'd be nice to see some of what CG is applauded for giving their employees back to residents. This is the ONLY 'luxury apt' that doesn't have activities, movie nights, craft nights, brunches. There's not even a computer center. What a joke. If they actually acted like they gave a *** lack of amenities would be ok. Live anywhere else unless you love wasting money and being taken advantage of.

Two stars so that while I am living here, I can get some things fixed...after I move out, it goes down to zero ***uming nothing changes.

Here's our *** story:

We wanted to move out of ***. We were selling our house and trying to coordinate with the rental staff at ***(***).

While working with the sales staff, we were given a really hard time about signing the lease and we felt pressured to do so at a certain time prior to our closing under threat that we would lose our apartment. Against our real estate agent's advice, we signed. Luckily the closing went well and we moved in time.

We wanted to move on June 1st but moving on the 1st is against the "rules". So we had to pay extra to get our keys a few days earlier. The Connor group is a bunch of money hungry, greedy pigs that will charge you by the day and nickel and dime you every step of the way for whatever they can.

The day of our move, they call me and tell me that our apartment was not ready. I had previously called about a week before and was told everything was set. Yeah, no.

They have then set us up with a different apartment(after i established utilities and set up mail forwarding) which is filthy and filled with dog hair, not clean whatsoever. We cleaned it ourselves.

We walked into an absolute ***show. Dog hair in the carpet, screws and nails sticking out, appliances not working correctly, mold and wet spots in the basement, walls looked like crap, etc.

We put requests in but it was WEEKS before we received any response and that was after we sent complaints to The Connor Group cooperate email addresses.

Since then, they have raised our rent from 1299 to 1359 per month. Additionally, there is a "utilities package" that we were told would be $230 however it is really about $280. It includes cable tv(2 boxes), decent internet, water, waste water, trash, and an approximate 10 dollar "administrative" fee every month.

I'm going to stop here for a second and mention a couple positive things.

We are 2 minutes from I270 and can reach anywhere within Columbus in 20 minutes or less, the school district is ***, and Tad, the head maintenance guy is awesome. He helped us install custom light switches that work with our smart home stuff.

Also they are pretty chill about custom stuff like painting, installing customer things in the place and what not.

However, as of right now, I have 7 pending maintenance requests, including faulty smoke detectors. Some of these requests date back more than two months.

When Phil from maintenance does comes out, he NEVER comes when he says he will. When he finally does, he does a half *** job and is rude throughout the process. He almost never leaves a job done completely. Any complaints to the office remain unaddressed even after asking for managers. It is absolutely terrible service and it doesn't matter how many times I call. It makes no difference.

I will update this review later on after we move out with more detail about how that process works as well and how much money they scam us out of our deposit at that point.

In the meantime, there are better options in the area with less headaches and nonsense.

I moved out a few months ago and I would never recommend living at this apartment complex in Cincinnati, OH. I moved here on the recommendation of a friend and regretted it from the day I moved in and have counted down the days until I moved out. While I lived in an "upgraded" apartment that in appearance looked great the work was cheap and done without attention to detail. The cabinets/drawers are simply painted over and not upgraded. The walls were quickly painted over with hair now painted into the walls. The doors/windows are crooked and show the age of the building. I had multiple requests in for broken windows/doors and repeatedly did not have them properly fixed so the problem persisted. The outside of the building while currently being painted once again shows the age. The stairs feel like they're going to break with every step. Maintenance takes their time when dealing with your issues and will leave rude remarks when they "don't find anything" the first time. The amenities are lacking, the gym is small and the package room is a mess with too small of a room for all the number of people that live there. I have only had problems since moving here and once again would not recommend living here. Additionally for the price I pay you can get a larger apartment better worth your money anywhere else in the greater Cincinnati Area. With a change in management maybe things will be different but from my few interactions with the people that work in the leasing office I continue to leave with a negative impression. They asked me multiple times if I had an appointment despite living there and simply needing to ask a question and were dismissive with their answers. They are never complete with my questions and leave me with even more questions than I started with and most pertaining to money (that I was evidently owed by them). A small frustration is the fact that this is called Arbors of Anderson but new management is cutting down all the trees so you no longer feel deep in the woods far away from the noise of Beechmont, now you feel right on top of the neighboring McDonalds, gas station and red roof motel. This is FAR from "luxury living" - don't get sucked in to living here, look elsewhere. And if my review isn't substantial enough to have you look elsewhere, I'd recommend looking up The Connor Group and their 1.55/5 stars on the complaintsboard.com website, highly highly do not recommend this place. And I can't forget about the 2+ months it took for the Connors group to send me my security deposit. DESPITE Ohio state law which requires security deposits to be received within 30 days of lease end. Once I was nearing the 30 days I called the front office for them to tell me that it was in progress and held up at their central office. It took them a month of me calling weekly and not being able to talk to a manager (despite trying to schedule a phone appointment with them) for them to tell me there was a recently noticed error...not sure where that error was when it was in progress? After talking to them countless times with no follow up from a manager I finally talked to someone who talked to me quite rudely. But she did have my check sent much sooner than the initial estimate of four more weeks when that phone conversation started (3 months after my move out date). Absolutely horrible customer service and property in general. Would never, ever recommend this property or any property managed by the Connor group.

I gave this one star because you are required to leave a star or else I would have left none. Where do I begin...the staff. They are rude, unprofessional, lack accountability, communication, and are truly some of the most careless and heartless people I have come across. The sad thing is, the complex and units are really nice but management has lacked care to maintain it, and they are cheap in their labor and the way they fix problems. We have had problems from the moment we paid the application fee (which was a process that should have red flagged us in the first place), but it all stems from the way the complex is ran. They only care about money. For example, the trash is $90 a month and $15 of that is for recycling. When we first moved in they said they did not provide individual bins but the people hand sort your trash and go through it. Then as I watched the trash get picked up for the week they took the ONLY trash dumpster for the entire complex (it gets so overflowed and nasty) and haul it off. They left the ONLY recycle dumpster for the complex that also gets stacked and overflown. I found out that not only do we pay $15 for such a service but we have to walk it there ourselves if we want it recycled. The rest of the money goes towards the city and the "valet service" that has made it around MAYBE once a week, or the fact that the city did not require a $60 trash fee.
Our first day as *** tenants...not only did they try and make up several excuses to move the day back but the day of, an hour before we show up to pick up our keys they give another excuse and change the entire unit to be on a 3rd floor. There were no options for us at that point and it was not a desired move but we had no choice. When we moved in to our third floor the 2 of us might I add because we did not expect such a move they did not bother to make sure the AC worked. So we moved for an entire day in 100 degree heat on a July day in Texas, with our apartment so hot we physically got sick. When I brought this up they did not care. Just like they did not care that our entire sink collapsed in the kitchen coming apart from the counter and causing a pipe to bust. The guy came and fixed it on a friday, but since they are closed on weekends they would not fix it until the next work day. He even said he felt their on call man was not capable (so why hire him right?) and when we asked the office if they could fix it anyways and address it, they said we had a working sink in the bathroom so we were basically [censored] out of luck. Apparently we were lucky they even bothered to fix it at all.
Did I mention we moved in mid-summer Texas style? So why is the main pool closed down and completely green with algae and no running water? How come there are singles clubs from facebook overtaking the only other pool and getting drunk making disturbances? What happened to the pool addendum we just signed? Why are we paying 200$ for key fobs to get into the complex and gym and the key fobs have yet to work, and there has always been some excuse?

I could continue and type a book about the issues we have had in the TWO MONTHS of being here, but instead I will just start making my case and calling my people if theirs do not want to bother and help. We have given ample opportunities to fix things, compensate, or just be good and honest people for once but they always play the blame game. Tried to talk with the manager and she accused me of recording the conversation because I had my phone out and then refused to talk to me unless she saw it was not recording. And then said we were attacking them. Petty childish people who then called the co-signer and tried to go behind our back with the fixing of the problems. TWO MONTHS IN AND CANNOT WAIT TO BE OUT.

I would give no stars if possible. There is CONSTANT change in staff, and they all seem to be worse than the last. I became severely disabled after saving a four year old at work and taking a 20ft fall. I have been medically declared unable to work for over two years, now. However they keep raising their fees and don't give at all when I call and explain that my only source of income is from Worker's Comp. For example, if the first of the month is on a holiday, I won't get my payment until the next business day. The office refuses to work with me and throws an instant $150 late fee on me, and more money every day after that. One month when I had surgery (my eighth of ten so far) and I was hospitalized and couldn't physically get the payment to them, I came home to an eviction notice on my door, despite communicating...probably OVERcommunicating and letting them know the issue. This morning I was awoken from a dead sleep, which sleep is a rare thing for me, by the property manager continuously banging on my door for about five minutes straight. It wasn't simple knocking, but continuous banging, and her screaming at the top of her lungs, "Open up! It's the front office! We know you're home!" Number one...creepy. Number two...innapropriate. She scared me to death. I jumped out of bed and threw on better clothes than my nightgown and got to the door as fast as my severely mangled leg would allow. I opened it in a panic because in my mind, the only reason for them to be acting so ridiculous, especially two hours before the office even opens, would be if there was an emergency. I opened the door to find her standing there with a bag of trash I'd set out about six hours before in one hand, with her other hand on her hip. Before I could say anything, she raised her voice and extremely condescendingly said, "You need to take care of this, right now!" I replied with, "Thats the reason you woke me from a dead sleep at 8am?!" To which she replied, "Dont be disgusting and I won't have to." I tried to explain to her that I bagged up the trash and set it out the night before because I had a doctor's appointment today and had every intention of throwing it away when I left for my appointment around 11am. I tried to explain that between the damage to my leg and spinal cord, just cleaning up and bagging the trash was all my body could take last night, but I had no intentions of leaving it out there for long. And it had paper in it, so I wasn't worried about animals feeding. She continuously cut me off, degraded me, and behaved and spoke as a typical ableist. So, fighting through the intense pain, I grabbed the trash bag and took it to the dumpster, despite her heading that way anyway. She could've had the common decency to do me a favor, but her panties were obviously in a twist. On the way back home, I crossed paths with her again. I told her sincerely that I hoped she never became disabled because people are horrible and don't understand and aren't willing to be decent and help where they can. She proceeded to roll her eyes and curse at me. I called to get her first name in order to file a report, in which she told me that she was "sorry I was frustrated that I had to follow the rules like everyone else and I wasn't special." She has been nothing but rude, condescending, and using discriminatory ableist talk. She also lied and said there was no one above her position in which for me to file a complaint. Less than five minutes of Googling and that was proven incorrect. While she has been the rudest and most unprofessional, I've had nothing but problems with management here. She claims that my little trash bag, tucked away to where you can really only see it if you come up to my door was tarnishing the look of the houses, but my air conditioner is rusted and LITERALLY held together by a rusty tin can. I've called multiple times about that not working and they do quick patch jobs, but despite me paying WAAAY too much to live here, they won't fix it. They also yanked out all of the bushes and cut down almost all of the trees, but by all means, a bag of trash that wasn't even visible because it was still dark when she came banging on my door is the eye sore. Don't move here. Just don't.

1 Star- If it was possible to give none, I would leave 0.

Now, I never post about companies or businesses. Ever. However, the Connor Group/*** is that horrible. I was a near perfect renter, paid rent 2 weeks in advance every month, never complained regardless of what was going on, never had any issues with them or my neighboring tenants. I initially had no issues until The Connor Group took over and management changed. It first started with an issue I had with my toilet. I don't know if it was simply clogged or what but it overflowed one morning around 5AM. I sent an emergency maintenance request right away and couldn't stay home because I have to work. I cleaned up and put towels down to soak up the water. When I came home for lunch I noticed that the light in my bathroom was on. I went to the bathroom and saw that everything was the same as I had left it but the toilet still wasn't working. I left back to work, thinking they probably needed something to fix it, parts, tools, whatever. When I came back home again I saw that it still was the same, luckily it was a Friday and I normally go spend the weekend elsewhere. I called the front office and asked them about it. They advised me to call the emergency maintenance number, so that's what I did. I talked to the guy and he said they would be over that evening. I then proceeded to leave as he never said anything about me being there in order to fix the problem. Came back Saturday morning, still nothing was fixed. They left a note saying they couldn't get inside the apartment. I called them again, they said "Oh we can come in about an hour" I asked if I needed to be there in order to let them in. He said no, the front office could let them in. Okay. I left again, came back that night and saw that again there was a note. Called them again. They told me they could come Sunday morning. He asked if I had an additional bathroom. No, this is a 1 bedroom, 1 bathroom apartment. I told him, they were lucky that I had somewhere else to stay because if not they were going to hear about it. It's ridiculous. Anyway, next morning comes and goes, I call again to verify with him that someone will be by that morning. He verifies. So, I go home that morning to wait. There's no way I'm letting them use the "Oh no one was home" excuse again. So I waited and waited and waited with no calls and a no show. Finally I call and he tells me they can't make it. Fuming at this point I call the front office and call my father. He comes over to look at the toilet while I go talk to the front office. They tell me that they had come over Friday morning, when it initially happened. The girl up front says, they came to look at it. I talk to Traci at the time and she says he's the top maintenance person on staff and he went to fix it. I tell her okay well, he didn't fix it. I guess he just "looked" at it. She says they'll get on it. I go back to my apartment to find my father working on it. He ends up fixing it within 5 minutes. A clogged toilet. All this fuss and issues with maintenance over a clogged toilet. Ridiculous. Traci emailed me and said "Maintenance will be right there to fix it" I told her "Don't bother, I had to get someone else to fix it". How ridiculous is that? Anyway, there were issues with my bathtub clogging too. I called them a few times about that as well without much help. Finally got someone to come check it out. My boyfriend talked to the guy and he told him that they needed to order a part because the ancient clogger for the tub rusted and completely broke. So this was in January. I kept following up, seeing if the part had come in. Months past and nothing. Finally, when I gave them my notice to vacate, I went into the office and got that squared away. I brought up the fact that they ordered a part and I still hadn't heard back. The girl was very nice and she looked into it. She told me the part was ordered and that it should be there already. I asked her if she could have maintenance get it taken care of. She said yes. I left, the next afternoon, I came home from work and found that they came into my apartment and replaced it. I had other miscellaneous issues but I let those go. It was just a horrible 1 out of the 2 years spend at these apartments. I was happy to be out of there when I left. Which brings me to my next issue with them. My security deposit. When I left, I spent 2 hours cleaning that apartment to pristine conditions, this included all "unnecessary" cleaning like the baseboards, the lighting, the fans, the cabinets, etc. I left that apartment spotless. And expected my deposit back. After a month waiting with no sign of it, I called. I talked to one of the leasing agents and she told me that I wouldn't be receiving my $150 because there were curtain rods up in the living room and bedroom and they needed to repair the drywall (work equal to $100), additionally, they needed to replace the drip pans on the stove, this surprisingly costs $50. Does that sound excessive and/or outrageous to anyone else? For 4 small holes in the wall, $100. My father works construction and knows the costs of labor for this type of thing. He told me that was overpriced. Obviously. And as far as the drip pans on the stove...I scrubbed those things down until they shined. 3 out of the 4 were great. The 4th not so much but I worked with what I could. I would say that the apartments are older, so I'm sure this was wear and tear. I was in there 2 years yes, but I hardly cooked. I mostly ate out or ordered in. I cooked minimum 2 times a week. I looked up the pricing for 4 drip pans for a Whirlpool stove, between Amazon, Walmart and Lowe's, the price was around $20 at the most. For 4 of them. I have pictures and video showing everything when I moved in and when I moved out. I have awaited a response from them but have yet to hear back. We'll see if they ever get back to me...I won't hold my breath. But I also won't give up. I will continue emailing, calling, and visiting them until they do something.

Overall- I would NEVER recommend ***/The Connor Group to anyone, even my worst enemy. It is not worth it. If you don't heed the warnings on here or anywhere else where there are reviews, I'd advise that you take plenty of pictures and/or video to have proof in case something like this happens. Good luck to anyone who chooses to deal with this company.

The Connor Group is Partnered with Resident Bill Pay Services. Since I couldn't find a physical address for Resident Bill Pay- soI will lump them together, since both are horrible businesses.

The Connor Group

For starters, The Connor Group was the real estate company I specifically avoided when looking for apartments about 8yrs ago. They have a forced Utility payment for all their apartment complexes that doesn't allow you to choose your cable/internet provider, or whether you even want internet/cable access or not. Especially now when people are able to choose programming a la carte, not being able to say how much I wanted to spend on those services, along with the poor reviews from other apartment complexes, lead me to avoid renting under them. My experience with The Connor Group management and fees was worse than I imagined.

Unfortunately, the apartment complex I did choose, ended up being bought out by The Connor Group, and I was forced to endure them for a few months, before enacting my Break Lease Clause under the contract (Samaritan) I was under at the time. I was sad I was going to have to move, because I spent almost 8years with a beautifully run management company, through Samaritan. As soon as I heard The Connor Group was taking over, I immediately planned on moving. Their utility package is about $170 and the rent increased about $150, bringing it to almost a $350 increase to live in the exact same apartments in which we were already living. They immediately started painting the complex hideous colors (Red, White & Blue, and Black) and did not even attempt to build positive rapport with the residents. I had a decent relationship with staff (at ***) but other residents were not as fortunate. Residents who's leases were up around the time of the transition, weren't given any notice and forced into hardships. Many residents living in the complex are elderly and on a fixed income- So paying a $350 rent increase was not feasible-- especially considering the previous management company raised the rent $70 the year before. Residents had to move in with other family members who lived in the complex or locally, other members signed leases where they weren't sure how they were going to afford. This is typically in smaller rent increases- but a $350 increase in one year is how the elderly end up eating canned tuna or cat food, because they didn't a reasonable grace period to make arrangements to move. Especially because of COVID, housing has been harder to find, as well as rental properties have taken advantage of the situation.

Because I moved out of state, it was easier for me to enact my Break Lease Clause- but other residents at *** and The Connor Group are essentially being held hostage even in their contracts under former management. In the Samaritan Contract, it says "residents may request to break their lease for the amount of 1 month extra, as the break lease fee..." The management under Connor Group is interpreting the "may request to break lease" as the property manager can decide to approve or deny a request to break the lease, at will. I personally know residents who should have been entitled (per their Samaritan contract) to break their lease, but The Connor Group refuses to approve their move or release their Rental history to prospective new properties.

Resident Bill Pay Services

My last few months under a Connor Group property, my rent was never accurate or couldn't be paid by Resident Bill Pay Services (RBS). The amount was incorrect every time (except one) that I was paying through RBS. My last day at the residence was October 15th. October 1st, I paid for all of September, rent (in advance) for the remaining 2wks in October, September utilities- as well as the additional full month's rent (per the Break Lease agreement). This means, I should have only been responsible for the remaining 2wks utilities for the final utilities payment on November 1st. On November 1st, I went online to RBS to make my final payment. Again, the amount was incorrect. I called the Management at *** a few times, because they kept saying they would "check on this or that", but never returned my calls or inquiries. A new person was there, who tried to tell me that the services were in arrears-- which is why the amount was quadruple what it should have been. This didn't make sense. The amount reflected what a utility payment would have been for 2 full months. Because I was no longer a resident at ***, the management company eventually said they could no longer help me, and that I'd have to dispute it with Resident Bill Pay Services. November 2nd, I called RBS to dispute the bill-- and they informed me that I was actually OVERCHARGED by $80.20, for which they would send a refund check. I waited a few weeks for this to happen, and in early December, I called to find out why I had not received the refund check at my new residence. I was told they would follow up with accounting and email me a response. I waited another week, and this did not happen. On December 7th, I called to find out if the check had been mailed. I was told it was mailed the day before on December 6th. I waited another 2wks, and had not received the check.

Both times I called, RBS verified they had my correct address. I called December 17th, and was told that the check, in fact, had been mailed that day. I told them I was frustrated, because they told me it was mailed on December 6th. Jasmine told me that " their accounting agent had been out sick with COVID" as an "excuse" for the delay. This is an unacceptable excuse. For one- the accountant having COVID doesn't explain why I was told the check had already been sent out December 6th. Second, this is a business arrangement. Customers/residents should not have to be penalized due to health reasons of their staff. Everyone is using COVID as an excuse- when the truth of the matter is, even the most menially paid, low-wage workers have to have people "cover" for them, if they're unable to do their duties due to an illness or other personal problems. Furthermore, it doesn't explain why it is December 22nd, and I have yet to receive the refund. I haven't lived at a Connor Group complex since October 15th. The mistake was caught by November 2nd. Why am I still waiting on a refund? I also have never received any email correspondence regarding the facilitation of this refund, despite being told twice I would be hearing from them. The only thing Jasmine could say to me, when I complained about this unacceptable behavior was "I understand". I understand that it wasn't her fault, and there may have not been anything she was personally able to do- but giving me the "COVID" excuse wasn't it.

Ultimately, when a person has to pay a business, there are immediate consequences and fees for not paying on time or in a timely manner. It is absurd that I've waited so long for an $80 check- and that I've been lied to about when that refund was mailed then given a nonsense excuse. At this point, they should have made arrangements to expedite this refund via overnight mail or direct deposit. It's a shame there are no consequences for when businesses do this to payors. Had I paid my rent late with The Connor Group, I would've been charged a $150 late fee plus subsequent charges for each day, thereafter, by Resident Bill Pay Services. I'm disgusted with both businesses. If I could leave negative stars, I would.

On June 18 we discovered an infestation of German cockroaches in our apartment. On August 24, two months later, they are still here. On June 18 we discovered an infestation of German cockroaches in our apartment in The Connor Group's Wheaton 121 apartments. After we placed a first work order on June 18 I had to follow up with a phone call to the office before anyone came to our apartment to address the issue. When maintenance and the property manager came to our apartment two days later, June 20, they confirmed that we have German cockroaches, and began spraying poison for them. The property manager accused this of being a "cleanliness issue" that we caused. They did not provide any working plan for getting the infestation under control and they did not provide us with any information about German cockroaches. Maintenance came to spray for cockroaches every few days and advised us to use our own spray between treatments. We have applied various cockroach sprays and used 10 cockroach traps in our one bedroom, one bathroom apartment. It has been over two months and we still find four or five cockroaches throughout our apartment daily. The cockroaches were originally in our kitchen peninsula, but now we are finding them in our bedroom and bathroom daily. We have followed all of the suggested mitigation strategies that the internet has given us (as the building management has not provided any assistance) including constant cleaning, nightly wipe downs of all surfaces including the counters and appliances, daily sprays of cockroach spray, no food (including our cat's) left out at night. We even emptied out our kitchen cabinets two months ago, so we can easily find the cockroaches. We have been living with our kitchen items in plastic buckets for over two months now. Even with these strategies the cockroaches have not come under control. We have gone down to the office to ask for the property manager to meet with us about this issue. Both times we have visited we have been told she will be in touch, and she has never been in touch. My schedule is incredibly flexible, as I work from home, so I know she has not even been by our apartment. The last time we went to the office was Friday, August 21. The man in the office said they would be in touch on Monday (today) August 24 to discuss a solution. When asked he said they would likely send a text Friday evening confirming a time for a scheduled phone call. We did not receive any communication about a Monday meeting time. We are deeply frustrated and concerned about the cleanliness of our apartment and the building as a whole, as cockroaches are a known health hazard.

Deposit refund never received. Personal items taken from apartment after letting them know we needed apt unit until end of the month. We gave the proper notice given for move out as outlined in the apartment agreement. Through text (which is the only option to communicate) we advised of the need to keep the apt until the end of month because could not move into new place until 11/23 and this was approved. We began moving on the 23rd over the weekend and returned at the beginning of the week to finish up removing the rest of the items and clean the apartment out. We still had the keys and had not finalized everything with the apartment manager. Upon arrival, we noticed everything had been taken from the apt and disposed of even though we still had access to the apt. Called the office, they informed me that the agreement stated we needed to be out on the 11/21 and they could not find where we requested it longer. The only solution would be for us to pay an additional months rent (for the extra week). This was a new manager that we were now dealing with as the one that granted the permission was no longer at this specific location. I would have been glad to pay an additional week if we would have known. Also asked where our personal items were... large screen tv, medications and totes of items left...I was told they were all throw in the trash. I asked why would someone not call us when they arrived and saw our items still there, especially since we still had access and the keys to the apartment and we were told they don't do that. I was told several times that if I'm going to be mad he is going to hang up the phone? This conversation was going no where so I let him know we would be in to see the manager. On 11/29, We went into the office to return keys and speak to the manager who was not in at the time. We ended up speaking with the lady on duty and discussed all of the issues. At this point they could not really do much but she stated she would look into the situation and get back with us. She let us know we would get information on charges against deposit for cleaning etc. I let her know we could not get into the RBS site to pay the final bill. She said the deposit could possibly be applied to that if permission is given once we receive the paperwork. To this day, we have not received any paperwork or itemized details in regard to my deposit. The original manager was amazing and who we dealt with up until the move out. The manager we dealt with during the move-out was extremely unprofessional, has not followed-up on anything, and I am now left with no deposit, paperwork, or support as to why the final payment was sent to collection with no notice. They have both email and mailing addresses and nothing has been received.

My boyfriend *** and I live in the *** in Woodbury, owned by the *** Group in Ohio. On Sunday 11/1, *** noticed what he believed to be black mold growing in our laundry room closet. When we inspected the bedroom closet, we discovered that the entire wall was wet to the touch, and many of our clothes were wet. A couple pairs of shoes were covered in mold. He called the after-hours emergency maintenance line, and left a message as soon as we discovered the mold. We never received a call back that night. On Monday 11/2, *** called the office again, and left two voicemails for management at around 8:00 am. At 11:00 am *** went to the office, and talked to ***. She wasn't at all concerned, and said she would submit a work order to have maintenance stop by and investigate. Around 1:00 pm, maintenance visited our unit and inspected our laundry closet and bedroom closet. He came back around 3:00 pm and brought a shop vac and fans to circulate the air. He then made holes in the wall in the laundry closet, and thought there was a leak in the pipes and/or the washing machine. At 4:00 pm, *** and I met with Candace at the office, she seemed unconcerned with our situation, and lacked empathy for us. She *** that all she can do is have maintenance shop vac the water and place fans in the unit. She also mentioned that it can be cleaned with bleach, even after we told her the entire wall needs to be replaced. The wall and carpet in the bedroom closet is completely saturated. When we asked for reimbursement to stay in a hotel, she said she cannot help us. When we asked if we can be moved to another unit, she said there aren't any available, even though there's an empty unit down the hall from us. That night we checked into a hotel down on our own dime due to unsafe living conditions.On Tuesday 11/3, *** and I visited the unit to retrieve some personal belongings, and check on our cat. We took pictures of the progress on our mold issue in the laundry closet/bedroom closet. The wall is still wet, but the holes have been patched. This did not resolve the moisture inside the wall. As we told ***, that entire wall needs to be removed, aired out, cleaned and replaced. Maintenance placed fans in our unit, but the carpet in the bedroom closet is still wet to the touch. We will be returning to our hotel tonight, there's still unsafe living conditions in our unit. *** and I missed work today as well, so we have both have lost wages due to this issue. Nothing is being done to resolve the mold in our aparment, and simply patching over the mold, will not fix the issue. I've also talked to two other tenants with the same mold issue, and they are getting sick by the day because they cannot afford to pay for a hotel room out of pocket. This negligence by the company is not only a major inconvenience for the tenants involved, but also extemely dangerous to our health.

Due to the negligence of the management staff, previous agreements were not honored. Management turnover caused poor customer service. I have many complaints against Dublin Park, but the most frustrating one is the lack of manager consistency with honoring requests. From the start of this year, I have had to explain my situation to 3 different leasing managers, all of whom took no action to resolve or provide direction for my issue. Our lease renewed in Jan 2020 and in April , my wife and I informed the leasing office that we bought a house and would be moving out in June. Since that left us with more than 6 months to pay rent for a vacant apartment, we asked the leasing manager Amber to provide instructions for what was needed in order for them to begin showing our apartment to new residents. Amber provided no instruction but advised they would put our apartment on the showing list. We do not hear back for a month and follow up in July, only to learn Amber is no longer employed at Dublin Park. I explain our situation to the new manager *** and she advises she will make sure to start showing our apartment. Another month goes by, still no word or update on showings. In August, I followed up again to learn that *** is no longer employed at Dublin Park. At this point, frustration is at an all time high at the neglace of former managers. Late August I finally got a response to the requirements for showing and am informed that we need to prime our apartment for showing. So 2 months after requesting the requirements, we are finally told what to do and finalize the priming of the apartment in early September. Now we are dealing with ***...the newest manager for who knows how long. We follow up with her in September and once again let management know the requirements for showing have been completed. My wife has many emails from the previous managers and sends them to *** who advises they will not be showing our apartment. He response is "it is not stated in your leasing terms that we are required to show your vacant apartment" and we can either find a sublet or will have to continue to pay out the lease. She also stated that they have 25 vacant units ahead of us and could add us to the list, but it could take 6-8 months for ours to be occupied. So basically we were lied to by the previous Dublin Park managers and the Connor Group. This is unacceptable that we the customer are being punished for the negligence of the managers. Ever since this joke of a corporation took over Lakeview Square (who was great), we have had nothing but negative experiences. All I am requesting is some effort by management in adding our apartment to the list of available showings. *** has shown us poor customer service and zero compassion so I would like to be contacted by a member of the *** Group, not Dublin Park. 2020 has brought on many challenges but by far the most difficult has been working with Dublin Park on this issue. I advise anyone who is considering moving in to these apartments to stay far away and look elsewhere.

Mistreatment, public humiliation, defamation of character. Legal implications. I am writing in regard to a serious issue that happened today, Saturday October 10th, at River Oaks Apts, Columbus, OH. I have also left voicemails documenting the ongoing developments regarding this issue. I had gone to the leasing office to check for a package in the delivery room when I stopped by the managers office to chat with someone regarding a concern I was extremely taken aback that the reponse I received to this was to be chastised by Caitlin for having sought 2 minutes of her time while prospective clients were sitting in the other room, as if I were her employee or child. Even if I am guilty in that moment of having felt entitled to enough of her time she write down a two sentence note for later, that's a horrific way to lash out at anyone. Especially in the timing and given the circumstances. What she did succeed in accomplishing was making it clear that a prospective commission is more important than I was as a paying resident. Since in that same time frame I was worth enough of her time to prep the coffee machine for her - from the unsanitary bathroom sink - but not to listen to. Understandably this then redirected to addressing my now concerns about her communication and unprofessionalism in that moment. In no way was my concern addressed or was I left with the confidence she'll look into things. Instead her anger and resentment were addressed. I emphasized my frustrations and that we've had concerns with the changing management here. That has not been uncommon with the consistent turn over since we've moved in. That much we understand and look past, but the impact of how I was inappropriately treated today needed immediate attention. Caitlyn continued to speak over me anytime I tried to express myself, then would accuse me of raising my tone, and then berated me about how I previously expressed interest to work there. I assume this was some confusing attempt to discredit my current concerns or objectify me as insignificant? (Ironically, was I was encouraged by her in fact to submit my resume and to call HR regarding a part-time sales position at the office, since prospective clients are walked right past our unit. Which we keep well maintained and even purchased equipment to keep our lawn maintenaned since it's infrequently mowed by the property). I was floored by how she was talking to me, not just in tone but in accusation. I felt as if I got trapped in an argument where I for some reason needed to explain that I should be able to express myself in a clear articulate way if I'm stuck in a situation like this, where I for some reason am presented with the need to defend myself. Even though I shouldn't have needed to defend myself in any way in the first place. I'm baffled that any of this is even happening. I was in awe that she was trying to bring up irrelevant deflections in a clear gaslight, which left us so far from any constructive conversation. Nothing I said was heard and then in the most juvenile twist my original concern was held against me as an ultimatum. This escalated to my public humiliation and defamation from a hostile employee

Appalled with move in experience and *** staff. My husband and I just moved into our first home at a residency called *** Apartments. The move in experience was less than desirable. The operations manager here, Andre, repeatedly told us there is nothing he can do to help our situation and "his hands are tied" so we turned to actively reaching out to the Connor Group. It's been 1 week and still no response. The lack of communication has been terrible. We went on a waitlist for a modern unit back in April '20, paid a deposit of $399 (not the security deposit of $1399) and that was it. On the original lease agreement, the security deposit section was blank and we were never told to pay one, even after were approved to move in. One of the employees of the *** staff checked the recorded calls to confirm it was never relayed to us. We didn't find out about it until 11/19, our actual move in date. We had to pay a prorated rent and security deposit all at once (a $1900 total). At that time, they had us sign a different lease which included the security deposit amount. In the months prior to moving in, my husband and I called numerous times for information regarding the move and when promised call backs, we never got them. To this day, when they say that are going to call us back they NEVER do. We always had/have to reach back out. They informed us that we still had to pay 1st month's rent on 12/01 as well and stated that they were unable to provide it at any discounted rate, nor would they be able to waive the late fee if we needed time to submit that payment. We were never given the proper information needed in order to switch all of our services to the new address. The electric and WIFI were easy, however the gas was a different story. We were unaware of the length of time it would take for the gas services to come into effect and were told it would take 5-7 days on our move in date. As of 11/19 we were without hot water or heat in our home until 11/23. We were never advised that this needed to be set up in advance. They gave us this utility sheet the day we moved in with information about switching our services and were "surprised" that we hadn't gotten it before. Information was never consistent. Our home address was changed and no one bothered to make us aware of that. We found out the day that we moved in. The unit we moved into didn't have hardwood flooring on the lower level like we were promise it would, nor does it have a working washer and dryer in it. IT STIILL DOESN'T HAVE A WASHER AND DRYER. For a week they have been "waiting for Lowe's to get back to us on a delivery date". When we addressed the hardwood flooring issue, we were told that it couldn't be fixed due to *** and their protocol of not doing work on a unit while a resident in the home. That is something we can get over, but still doesn't change the fact that we were given false information. On 11/20 we were told the wash and dryer would be ordered Monday, 11/23, and would be delivered sometime that week, no exact day. To us, the home was not move in ready. Additionally, the staff was cold and completely unhelpful with providing any help.They wouldn't consider any type of compensation! No waiving the late fee if we needed it, no discount on rent, no gift card so we could go to a laundry mat to do laundry, no heater while we waited for our heat to turn on. NOTHING! We emailed the Connor Group on 11/23 with no response.

I was charged twice for rent and have yet to be refunded almost 3weeks later. This management company took over the property as of September (current month). I live in Waterford Place apartments in Murfreesboro, TN. They informed residents that we would be paying our rent through an app that we had to download and create an account for. Reason being, is because in October that will be the way to pay for sure (also our utilities paid separately now). Previous owners had us on an auto-withdrawal type of payment option that would take our payment out on the 1st of every month. I have never been late on my rent (been here over 4years) and that way of pay helped me a lot. I noticed on the 2nd my rent still hadn't come out. I called the leasing office just to make sure they were no longer using the previous company's payment system. They assured me they weren't. I added a payment method for them to go ahead and take, that way my future payments would come out like with the previous owners. I checked my account daily to make sure it was taken out before I bought groceries, household items, etc for the month. On the 4th I see I was charged TWICE for rent. My heart sank! I'm a single mom of 3 kids! I don't have money to play with and no one to help me financially nor do I get government assistance so it's all on me! When I contacted the leasing office (that Friday the 4th of September) , the agent I spoke with (everything is supposedly recorded, like the machine said. So that hopefully can be useful for court) told me they were calling the billing company to see about getting me refunded AFTER I declined her "solution" of me "leaving it as is so that way October rent would be paid." Mind you, almost ALL of my bills are auto-draft. So, not only was I charged twice but now negative in my account due to my other bills coming out as they should. I waited until that Tuesday (that Monday was Labor Day) to call the leasing office again so I could inquire about the status of my refund. The leasing manager was RUDE, DRY and DISMISSIVE. She told me, "I don't know who you spoke with but we don't handle that. You need to call the billing company." LADY, y'all, the property, said you were doing that Friday! Ok, I still remained calm despite being negative in my account and having to have family 2hours away cashapp me money so I could feed my children and self. Thank GOD I work from home and my children are doing distant learning. Otherwise, there'd be no gas to go anywhere. I call the billing company and the lady I spoke with said she had NO record of anyone from the property calling (At this point I'm HURT) the previous owners would NEVER! Then they also told me that property managers call for residents all the time. Wow, property manager lady, YOU ma'am are a liar! I still have yet to have been refunded due to the billing company they use "forgot to press the button" as if we were in a freaking Disney movie. It's now September 21, almost time for rent to be paid again. I call my bank to see about them refunding my overdraft fees and they can't until they see the refund process. The property keeps calling and emailing me to pressure me into resigning my lease... WHAT?! Really?! They came by to do an annual "inspection" but nothing has been fixed. Only thing they want me to do is resign my lease that isn't up until FEBRUARY! I'm hurt to the point of tears. I'm trying to start a business (for which I'm licensed for!) but this is setting me back terribly. I want my money back!

Attempting to charge me a rate higher than the highest advertised rate for my unit; refusal to provide details necessary for lease renewal evaluation Complete detail of all interactions can be found in the attached Word document. The timeline of events is as follows: On Feb-3-2021, I was presented in person with a promotional renewal rate for my apartment lease expiring May-14-2021; I was only presented with one number (verbally, nothing written), with no breakdown of what expenses this figure did or did not include. I was told the offer would expire on Feb-10-2021. I was told by the leasing agent that she did not know what my rate would be after expiration of the promotional offer (is that even legal?). On Feb-4-2021, I received the same figure via email that I was presented with on Feb-3; I was told the figure included parking, but I was not informed how much of the figure was for rent, and how much was for parking. I was also told they still did not know what my rate would be after expiration of the promotional offer. On Feb-4-2021, I responded via email with a request for additional detail. On Feb-5-2021, I received an email with some additional detail, but further clarification was necessary. Still no word on what my rate would be after expiration of the promotional offer. On Feb-5-2021, I responded to the email from earlier the same day to inquire why my early renewal rate was higher than the highest advertised rate on the web site. Next, I received absolutely no response for FOUR DAYS; now it's Feb-9-2021, and my promotional rate is set to expire in less than 24 hours (Feb-10-2021). On Feb-9-2021, I received a phone call regarding my question of why my early renewal rate is higher than the highest advertised rate on the web site; the response was passed along second hand instead of the manager dealing directly with me, and the response made no sense. On Feb-9-2021, I followed up via email to reiterate all of my outstanding questions, and requested that responses be in writing, not over the phone. On Feb-10-2021, I received an email at 4:45 PM (with my early renewal rate set to expire presumably at 6:00 PM); the email asked me to come in and talk through my questions (instead of them just sending the responses to me via email like I requested). The email also suggested I could come in and talk about my questions on Thursday, Feb-11-2021 (the day AFTER my promotion rate expiration), or I could come in and get answers to my questions on Monday, Feb-15-2021 (five days AFTER my promotion rate expiration). On Feb-15-2021, since no one at Edge was willing to respond to my questions in writing, I sent my issues to the [protected]@connorgroup.com email address. On Feb-15-2021, I finally received an email from the property manager, basically stating that my early renewal rate had expired and...guess what...NOW she knows what this much higher rate will be, some twelve days after they should have provided this information to me, and some five days after the expiration of my early renewal rate. In my thirty years of being an apartment dweller, the practices employed by the Edge leasing office on behalf of The Connor Group are some of the most deceitful techniques I've ever seen applied by a company to try and force their residents in to higher lease rates. On Feb-15-2021, some thirteen days AFTER I was initially presented my an incomplete/incoherent renewal offer, and some five days AFTER the expiration of my promotional rate, I FINALLY heard from the property manager, who FINALLY informed me of my new much higher rate, since the promotional rate period had expired.

Concerns regarding "VIP LIST" bait and switch tactic. Shared utility bill withholding. Repair issues left unaddressed. CITYWALK WOODBURY, MN: We came to tour the building in November and told staff we need to sell our house before moving in but wanted to check out the property and units. They said if they put us on something called a "VIP List" we have the option to come back within a certain time frame and proceed with initiating a lease. Fast forward to January: we called to let them know we weren't going to move in after all since our house wasn't selling for what we wanted. We were informed by the leasing office that we already SIGNED A LEASE and couldn't back out unless we paid the full years rent. We do not have any paperwork showing that we signed anything binding prior to February when our house eventually sold. "SHARED UTILITY BILL" - According to Minnesota Statute § 504B.215 Subdivision 2a. (3) requires landlords to provide past copies of actual utility bills to tenants. I first requested a copy of my breakdown (as my lease even states I'm entitled to) by phone on May 15. They said they would get back to me. I requested again by email on May 26th. No response. I requested again in person on June 15. Property Manager advised she would reach out to corporate. I requested an update on June 16th from said Property Manager and she informed me that corporate will NOT provide me with a copy of my bill "even though the lease states they will". What an absolute joke. If I am required to not only follow my lease that I signed, as well as the actual LAW... why doesn't The Connor Group? REPAIRS - We have four open repairs that have been open for quite some time. The main concern being the leaking dishwasher. Which has leaked since we moved in on March 6th. The first time I requested it to be repaired was March 21st. To this day, it still leaks and caused significant damage to the flooring. Again, by law (Minnesota Statute § 504B.161) this, along with the rest of the repairs, should have been completed within 14 days of written request. The other main concern is that our sliding glass door stopped locking. We live on ground level and the door goes out to the street/business area. The maintenance staff came and put a PVC pipe in the door to prevent it from locking. This is not an acceptable form of security. I was informed today per the Property Manager that there isn't even a part ordered. I requested this repair on 5/29, it is now 6/16. Smaller repairs requiring service: Flooring in great disrepair, screen missing from window, mold in dishwasher hinges. COMMON AREAS - Our roads throughout the property are full of potholes. I understand covid may have interrupted any repair that may have been (unlikely) scheduled, but these need to be repaired ASAP. We all pay too much money to live here to have to repair a vehicle from damage done by a pothole on top of it. - The fitness area and pool have recently opened up (even though no one was notified). There are four inoperable machines in the fitness area. The hot tub is also inoperable. We have visited the pool everyday for the last four days and there is clear evidence it hasn't been cleaned. The floor is a mess and it seems as though an area of the ceiling in the pool area will soon start collapsing. We've had multiple packages stolen from the package room that anyone could walk into from the street and help themselves to. The Luxor system is not enforced and I have yet to have anything delivered to it. I have pictures and evidence of everything addressed if needed upon request.

Worst management company ever. Slum lord mentality. This company now manages the apts I live in. I've been here for almost 5 years. I've pd rent on or before the 1st every month. This company's management team are slum lords. The occupancy is 90% from 1% vacant n my building, My old lease ended Dec 12,2020. Starting in July every single day ***, *** and *** who are property managers called, txt, & emailed me every single day sometimes 3X a day harassing me into signing a new lease. 4 months before my 60 day notice to vacate was due.TThis is suppose to be a no smoking resident however the people above me smoke. That's why I was moving. The management team told me they weren't going to renew their lease. So i decided to stay. Nov 28,2020 I was discussing renewing options with ***. I asked her when my neighbors above me were moving out . she said next month. It is now February and since they haven't moved out I asked them if they were ever moving out or if they just renewed their lease. Their response was no *** called about renewing our lease and we went down to renew.I asked when did she call about renewing they said back in October,2020. I have asthma these people lied to me just to get me to resign a lease, considering the vacancies in my building. Along with lying to me I gave *** a list of the things that need to be fixed. My toilets are working, my back door doesn't have knob on it so Im having to fill the void with newspaper. those are the 2 major repairs. My place is inhabitable for over 2 months now. These people wont even address a financial issue with you until weeks later when fees etc have piled up.I tried to pay my rent Jan. 3,2021 even though the bill was wrong since I couldn't get anyone to address my bill with me in a timely manner and so I wouldn't incur late fees I tried to pay it. The crappy website they use RBS resident billing service was frozen. I tried 5X that day to pay my bill. I finally sent a screen shot to *** so she could see the issue. THe next day I emailed and called to make sure she got my email. She never responded, I checked the RBS website to see if maybe she went ahead and adjusted my total but instead the late fees started piling on. I contacted They are billing me the new trash rate for a period that is covered under my old lease.. Upon finally talking to *** she acts like she doesnt know what your talking about. Its very frustrating. I finally emailed the regional director of north texas *** and *** via linkedin. *** didn't bother to reach out to me however she did forward my letter to ***, which still nothing has been done. Since I've incurred so many late fees as a result of *** not dismissing the fees since i clearly tried to pay my rent even though it is wrong. to this day Imy toilets still aren't fixed my back door isn't fixed. I never had these problems with the other management company. My rent was current at the time I reported these complaints, the same day *** lied to me about my neighbors when I was signing a new lease. It wasn't until January when everything started., These people had a month to fix the problems but just like the slum lords they are they never addressed the issues. I have been staying at my mothers. I have no problem paying rent however they need to take off all the late fees and fix my toilets so I can live in an apartment that I pay for. They dont seem to want to take responsibility for their part in this mess. That's their choice. The connor group is of slum lord mentality and your quality of living will not be good. The clearly are only in the business for money.

I signed a lease at *** Park 4/27 - never got a copy until 5/11. Moved into a filthy townhome and now I need to get out. Signed lease April 27. Had to call multiple times to see if I was approved. Was told I would get my keys May 7. Never received call from sales person *** about coming to get keys. Showed up at the assigned time agreed upon earlier in transaction. Waited for 30-45 minutes in leasing office. Drove over together to walk the townhome. Carpet new - fibers and such everywhere, place not cleaned. Told cleaning crew would be in next day to clean. Asked when I would be moving things in 5/8 - said it would be in afternoon. Showed up 5/8 to a completely untouched townhome - only thing done was carpet swept, but not on the edges and carpet fibers everywhere. Went to wipe cabinets to put away dishes and spent 4.5 hours scrubbing three cabinets and appliances. Quit, called sales person who asked if I wanted to have cleaning crew come back out and I declined due to frustration. Took pictures of everything I could find at the time. Emailed the sales email 5/9 with the pictures included. Moving crew was already scheduled and paid to come Saturday May 9 - they arrived at 0815 and I had everything moved into *** by 11:30. Never heard a response back from the email all weekend. I showed up to the leasing office at the 0945 on Monday May 11 to talk to management. Management was not available so I spoke with the sales person *** again. She said she had been off all weekend and had just gotten the email. I showed her more pictures and demanded something be done. Her solution at the time was to come and lay eyes on it herself around noon, but also to have the cleaning crew come back out and clean WITH MY THINGS ALREADY THERE! Otherwise, they had a comparable model up for lease that apparently was already spoken for, but they got that persons approval to move them into a first floor carpeted model. I do not feel right taking someone else's model, but I am also out of options. I called corporate (The Connor Group) and left a message with *** (my dad also left a message, but they would not speak with him because he is not on the lease). He never called back, but I did get a call from Amber the property manager to come in and talk. I went into the leasing office around 1pm 5/11 and spoke with her about everything going on. I was never given a welcome packet - with who internet is through, mail key info, how to pay rent, maintenance numbers, etc. She gave me that info and said that everything *** had done was backwards to how things were supposed to be done at this complex. I have paid $349 for application and "administration fees", $1007.26 in prorated rent (starting May 7, even though I did not get there until they were almost closed) and nothing was up to standard. The kitchen had grease everywhere - all appliances, cabinet doors, cabinet shelves, and the corners of the doors. The appliances were never wipes out - dirty inside of dishwasher/refrigerator/microwave. There is dirt in every crevice of the doors throughout the entire townhome. None of the bathrooms were touched - dirty toilets, dirty tub/shower, shower heads both covered in lime, fan vents in bathrooms covered in dust and not even properly fitting, and URINE IN THE MASTER BEDROOM TOILET. All fans were covered in dust, all the woodwork (esp in the master bedroom/bathroom sink area) is covered in thick dust/dirt and cobwebs. None of the light fixtures were dusted. Light fixture face plate coming off wall. Cobwebs in mud room. Garage wasn't swept out. Every room had some type of filth problem. I have picture evidence all off of the above complaints.

Charging for items that were not damaged upon move out and charging for items that were in current state upon move in. Northwoods Luxury Apartments located at 99 Antelope Way in Columbus, OH are not providing shady billing practices as well as ignoring blatent ly terrible infrastructure due to cost of fixing the issue. First on the infrastructure, in my 2 years at the location in apartment XXXX XB, I lodged several maintenance requests for leaky windows (specific dates unknown). The windows each time were deamed in working order whenever the inspection was completed without supervision. The draft was soo bad that even after sealing the windows with plastic film, the seal was broken by the draft and had to be taped shut. Upon a kitchen remodel and having a worker there (Jan 2019), the gentlemen employed by Northwoods for maintenance work admits that the windows are terrible and that it would just cost too much money to replace all of them on the property. This worker was soon reassigned to another Connor Group property in Louisvill KY. The billing after move out has been less than appropriate as well. I moved out of my apartment Oct 25th of 2019. There was no option to buy out the contract and move utilities out of my name so upon the end date of the lease of Dec 14th 2019, I canceled utilites. After 6 months without any form of paper or electronic invoice, I receive a letter from National Credit Systems that I owe $177.29 to 'Northwoods/Regional Billing Services/ XXXXXX'. While at Northwoods, the utlities were billed through a service called 'Resident Bill Service' or RBS. The letter was dated June 9 and received June 17th. I called both NCS about my account #XXXXXXX and Northwoods June 18th to see what the issue was. I was told by Northwoods that I would get a call back from a Supervisor that never came. I also left a vm for my collection rep *** stating that I dispute the owed money. I reached out to Northwoods on June 19th and got the same response without a call back. I looked through my email and normal mail and found no invoice for $177.29. A month later, NCS sends another letter dated July 15th stating that I had not done enough about the balance and have reported the information to consumer reporting agencies. I receive the letter July 21st and reach out the 22nd. I speak to someone new who forwards me the invoice image that is owed. I contact Northwoods same day and ask for a balance to which they quote $315.00. I request the invoice for that and see that it is for cleaning costs. They state that they sent the invoice Dec 23rd 2019. After checking my records, there was no evidence of this. On this invoice is quoted the cost of cleaning stains in the carpet, cleaning the oven, replacing drip pans and replacing blinds. Calling back shortly after receiving the invoice the morning of the 22nd, I challenge the cleaning cost charges noting that I have video evidence of the blinds being undamaged, carpets being stained upon move in, and the oven being cleaned (particularly because we had replaced the burner covers). The manager claimed to have evidence to the contrary upon which time I requested the evidence and received none. The video evidence that is in my possession is both in my phone as well as on youtube under private video's uploaded by ***. Having no invoice or warning (in writing or via email) of overdue balance for 6 months to then be submitted to collections of a debt collector is wrong. Talking with other tenents, they have had similarly terrible experiences with management. This is most likely not the first time this company will take advantage of their tenents and it sure won't be the last.

West Village made an agreement with my wife and I pertaining to our lease renewal. Upon exercising that agreement West Village denied the particulars. In January my wife and I spoke with *** acting in a management role for West Village apartments of Durham, NC in regards to our lease renewal. My wife was to graduate with her second masters degree in May. Prior to signing a lease renewal I asked if there could be a clause added about an early termination of the lease if my wife was offered employment outside of the city, and we were forced to relocate. *** (and two other representatives for West Village) agreed to this clause and wrote a notation about this on a post-it note (stating they were not permitted to alter or write directly on the lease) secured it to our lease agreement and filed it in our file. The agreement stated that if my wife was to find employment outside of Durham, we were to present the offer letter stating this from her employer and inform West Village of our date of vacancy. West Village would not charge any further rent to us and immediately fulfil the remaining term of the lease with a new incoming resident. I supplied the offer letter on Nov. 6th, and our last date of residence the 23rd of Nov. West Village management is now not fulfilling the agreement we made in Jan. They have stated that the post-it note was lost and the only remaining documentation is the original lease renewal. There have been many "mishaps" with documentation in that office as of late. I asked when my last lease date was and the computers said in March, the paper lease said Jan 28th. When I was told that the paper work was not in our file, I simply asked that they engage *** for verification. I was told the first day that *** now worked for the Charlotte office. When I met with the general manager in hopes that West Village would be honest and honor their agreement I was told that *** no longer worked for the company. The next day I visited the office to get a copy of my lease and text messages sent between myself and West Village and was told that *** hadn't worked there in over a year (yet 9 months prior we signed a lease with her). I was also told the names of the two other West Village employees that were in the room when the agreement was made, yet one of which was on maternity leave at the time so this was untrue. Thus, I understand that this office has many pieces of wrong information. I have been an honest tenant of West Village since 2017. I have written many positive reviews for the property. I have engaged and spoken positively about West Village to prospective future tenants. I have cleaned the grounds and helped to beautify the property on my own accord. I have always been prompt with my rent payments. Therefore, I am baffled as to why the management team would abruptly lie to both me and my wife and not fulfil our agreement we made for this special circumstance. In doing so, we have been insulted when promoting our honesty and we were kicked out of the office when asking for a receipt for the keys and keycards we turned in on Nov. 23rd. West Village has forced us to pay rent for December and January (a sum of $2,824.39) which was against the agreement made even though we do not live in the area any longer. Had we not made an agreement I would have gladly paid the remaining lease term. However, the agreement was made. West Village has maliciously coerced us into paying this additional money and brandished me a liar by manipulating documentation in the office. This is wrong, and terrible business. I have called *** (VP) three times to address this and have not received a reply. Calls made on: 11/25 @ 10:27am 12/1 @ 10:32am 12/2/1010 @ 9:25am

The Connor Group is a group of slum lords! I've had the worst experience with this company and the only help I have received was the regional manager telling me they can not be that bad because I resigned with them. In July , I noticed damage wood along the brick wall of the unit and a damaged bathtub. I was told they found a leaky pipe and the root cause of the issue would be resolved in addition to replacing the rotted hardwood. Late July , I told the maintenance staff about an issue with my flooring. After not hearing from anyone, August 8, I submitted a work order for bowed hardwood, the kitchen sink dropping from the counter top and lights needing to be replaced. The hardwood was removed by a contracted group and I was told not walk without shoes because there could still be nails protruding through the subfloor. When asked how long until the flooring would be fixed, I was told I had to wait until the subfloor dried because it was completely saturated in water due to the water heater being broken. The floor was left this way nearly 2 months! Early September a substance was sprayed on the subfloor to prevent mold that smelled like wet paint. This also took a long time to dry and again I was forced to live in a condition that was not safe and hazardous to my health. I asked management if it was possible for me leave or move while construction was going on and I was assured that it would not take long and those services were not provided. After the flooring was installed, September 24th, I saw water coming from the water heater through the bottom of the door. I submitted another work order. October 24th an emergency work order was submitted because the air conditioning was not working and I could not sleep through the night because the temperature in the apartment was 80 degrees. I was called and told if I sure I wanted this situation resolved now because it would soon be very cold at night and I replied yes, because I could not sleep from sweating. I was given a temporary AC unit that connects through the window weeks later the root cause of the issue was finally resolved. November 7th, I submitted another work order because I saw what seemed like mold yet again. I kept receiving emails saying the work order was closed and I kept submitting more orders stating the issue was not resolved and I specifically requested for someone to call me to set up a time and date so I could show them where the issue actually was on November 27th. No one called or contacted me. December 21st, I submitted a work order because my toilet was not flushing. December 24th someone came by to replace the rubber stopper. This is when I asked about my open work order. She said they thought I was talking about another suspicious area around the bathroom door near the water heater. I then showed her the correct area. I was not contacted about this issue until I submitted a third work order January 6th. *** and I then spoke on the phone where she and, who I believe to be, *** set up a time and date to meet with me to view the issue. Recently, in an attempt to fix the issue 3 months later, I was told I had severe termite damage to not only the hardwood but to the subfloor and it would all need to be replaced. The contractors temporarily placed wood in the empty spots because they would need to come back to fix the subfloor. I called *** who then spoke to *** about the flooring. *** told *** that replacing the hardwood would be okay. I am extremely dissatisfied and upset about this issue and my entire stay here. My apartment was never tested for mold after many major leaks and water damage after I requested it. Now facing termite damage the only resolve is to replace the hardwood on top of damage, unstable, and unsafe, flooring. Not to mention this decision was made by someone over the phone against the advisement by people who were looking at the actual issue. I am also disturbed there has still been no discussion about the place being exterminated.

Harassment and unexplained lease termination possibly due to protected class discrimination to tenant/resident by *** leasing office staff. *** leasing office staff contacted me in Jan 2020 requesting to perform an "annual walk though/inspection" of the unit. I advised them an "annual" inspection was performed just six months earlier, but *** (*** sales consultant) advised it was in my best interest to have the inspection performed as soon as possible so the *** leasing office could determine if they wanted to offer a lease renewal and under what terms. I scheduled a date for Feb 2020. *** arrived on the scheduled Feb date and conducted a brief walk through. She asked if there were any issues or concerns. She commented the unit was in immaculate condition without any issues and the fact that I had never been late on rent, utilities, and parking - ever - during the entire residence. She offered a renewal and asked if I was prepared to sign at that time. I requested she email the terms to me for review, to which she did. Two days later, *** emailed indicating she spoke with the Regional Head, ***, who advised the rent she offered just two days earlier would increase the next day if I did not sign a renewal immediately. Since the date of the walk through in early Feb 2020 until Mar 20, 2020, ***, has called multiple times during the day, each and every single day asking if they could review the lease terms and what my plans are in regards to renewing. I shared the lease terms specified notification within 60 days of lease expiration and I would inform them by Apr 8, 2020, which is by the requested sixty (60) days as specified in the lease ending Jun 7, 2020. *** continued to call and email multiple times during the day indicating my rent would increase if I did not immediately sign and it would increase every week. On Mar 24, 2020, someone named *** who identified herself as a *** Sales Manager left me a voice message requesting I contact her within an hour because she had someone interested in leasing my unit. I received her message the next day. I called *** and *** answered and advised she had pre-leased the unit because had not heard back from me. I shared it was unfair to call and request a call within an hour and she mistakenly assumed the lack of a return call within an hour was my response of intent - not the case! I also shared I did not receive anything in writing from the *** group and provided my notification to her via phone I would respond formally by Apr 2020 in compliance with the lease terms. On Mar 25, 2020, *** emailed indicating they were not renewing the lease and to vacate by Jun 7, 2020. I had already emailed ***, on that same date, indicating I was still undecided due to the COVID-19 pandemic. Additionally, the Governor of Illinois issued at "Stay at Home" Executive Order and other Executive Orders relating to the national pandemic which impacted my ability to vacate. I also advised I was subject to the Secretary of Defense's mandatory "Stop Movement and Travel Restrictions" order which prohibited travel and movement of personnel. As such, on Apr 7, 2020, I officially reiterated these concerns and requested a twenty-three (23) day extension to the lease through Jun 30, 2020 pending the outcome of the pandemic (if ceased) and whether the aforementioned state, local, national and military orders were lifted or amended. ***, *** Operations Manager, indicated she would deny my extension request even given the national pandemic circumstances and would not make any considerations. I requested to speak with ***, Regional Head, and *** advised she is in communication with *** every single day and he shared to uphold the *** decision and he would not speak with me because he has left the decision with her (***). *** has NO reason to not renew other than perhaps discrimination due to my protected class status. Additionally, due to the reasons mentioned herein, I am unable to move on Jun 7, 2020.

The *** Apartments are engaging in unethical management practices at the expense of it's tenants. Utility bills are enormous and unjustified. I moved into the *** apartments last November. living here has been an absolutely terrible experience, and it's time that i speak up. First thing is upon moving in the place was disgusting, not cleaned at all. My heat couldn't be turned on for the first 4 days or so because the management decided to turn off the service completely to save money rather than keep the heat turned off between tenants, it was late November and was freezing. Around February they came to tour my apt before i was able to renew my lease, the cost went up $100 monthly, however i was pressured into signing the contract and was told it would go up $150 the next day if i didn't sign. My sister also lives in the complex and they did the same thing to her 1 month earlier. Before my new lease agreement took over i decided to extend it to be 1 year rather than 6 months, i was told i had to come in that day to sign a new version or i wouldn't be able to. When the new lease took over my rent went up by $150, i was confused and could not locate my own copy of the agreement, which i later found was never provided to me. I asked to see the old agreement just for my own sanity thinking for sure it had only gone up by $100. I was told the contract was shredded. and was never given it to look over. I'm almost positive i was tricked into signing the extension for $150 instead of the $100 i was told in February. Ultimately the main reason i am writing today is because they added a trash compactor to the property and took away the individual trash bins. I was actually excited about this because it would save me the $45 monthly they charge for trash collection. This price is absolutely absurd, the neighboring community charges $9 for trash compactor fee. In the same area code monthly trash pickup at a house is less than $20 monthly. To my surprise this charge was not removed or adjusted in any way. I was told by someone from the leasing office over the phone that this charge would be GREATLY reduced. When i contacted the office later i was told the $45 monthly charge is necessary for maintenance of the compactor. There are 470 units in the complex, this ends up being more than $20,000 collected each month for "maintenance". I was also told the decision to switch from individual bins to a compactor was for the convenience of the residents, however it is far less convenient to have to load trash into my car and drive it to the compactor. On the first time doing this my trash leaked into my car and made a mess. The compactor is on the other side of a busy road with no crosswalk, i have seen young children carry trash across this street and it is dangerous. That aside, charging $45 per unit monthly is entirely unethical. They also charge $45 per resident for sewage which is well above the cost for sewage at a family home in the same area, these are apartments that individually generate less waste than a single family home yet we are charged double the rate. It is upsetting that the management of this property has gotten continuously worse, they have offered amazon gift cards to residents who write 5 star google reviews. Those reviews greatly influenced my decision to live here. I feel like i have been lied to, taken advantage of, and cheated out of a lot of money. My monthly rent going up $150 during a worldwide pandemic where i was under quarantine at my apartment is such a shame. When i signed my original lease i was not told the price would be increased so drastically after the first 8 months or i would have lived somewhere else. They constantly misrepresent the necessary information needed in order to make a decision to live here, or continue living here. They are collecting far too much money for utilities where the prices should be standard with the cost that everyone pays in the same area code for the exact same service. My fellow tenants and i are collectively paying $20,000 monthly for trash compactor maintenance and that is just downright unethical.