The Genie Bra
Reviews and Complaints

I placed an order for numerous items n only received 1 bra..where is the rest of my order ?.. This was CHRISTMAS Gifts..WHAT IS GOING ON?
I don't know what else to say except I am really disappointed about this situation...How can u place an order but only receive 1 thing from the same company..all items where in stock when I placed the order?

My first call to customer service was on Sept. 3, 2020. I explained my concerns and was told I would have a return label in the mail. Within 2 weeks, I called again and was told that it would take about 15 days to receive it so I waited a few more days. I have since then called 2 more times. I give my name and address to the gal and am told the return label will be sent. I told her that I felt this company was waiting for the expiration date of return so they would not have to accept the bras back. This is now November 2, 2020. I have requested my phone records from Verizon to prove my phone calls in an attempt to get my money back for a product I cannot use. By not getting my return label, I am being ignored and I will not let that happen. I would like answers and I want the label so you can have your product back. My email address is [protected]@aol.com. If you will be sending the label, my address is 812 Heather Drive, Sierra Vista, Arizona 85635.
Thank You
Dora Lee Heley

The jeggings I ordered are way too small. I ordered a 3x. I have emailed [protected]@geniebra 5 times and have gotten no response. I just want to return my jeggings and receive my money back. If i dont get a response within 24 hours I will contact the better business bureau. I tried to get the jeggings on and they would only go to my knees. Please handle this problem in a timely manner. Thank you.

Please don't waste your money buying this bra is you are bigger than a B cup.
I purchases 6 and now have to return then and pay to have them shipped back. Don't be fooled by the advertisement. They don't give support and are impossible to put on! I would like to have the company reimburse me for shipping, but I know that's not going to happen. Save yourself the hassle and don't purchase this bra if you are bigger than a B cup.

I purchased the genie bra last month and I had to send them back because they were too small. I ordered the bras based on the sizing chart, but again they did not fit. I sent them back and ordered the next size up which was an XL which under normal circumstances would have been too big. When I tried on the new bra, they fit but not well. The band on the bra started rolling up and the straps fell off my shoulders. I would like to see the Genie Bra make a few changes. Make the band a bit more roomy so the band won't roll up and put adjustable straps on the bra, also make the bras more true to size.

Attention customers do not order items. Order # [protected]. I ordered for myself, 6 pairs women's size 3x leggings/jeggings. Seriously has to be a joke. Does not even fit 9 year old 70 pound girl let alone me 61 year old, 200 pound woman. I want a total refund including shipping charges and an explanation how genie gets by with false advertisement. Laurie reynolds, 39 lilac lane, farmington, mn 55024

Called early yesterday morning after placing order online to change! Spoke with agent who Said the order was updated! I asked for email confirmation. Yesterday evening, not having received email, called. Girl was not savvy; asked for manager. Manager tells me order Not Taken, panty Not Even In Stock! WHAT ? This company is losing Good Business with their incompetent, staff, uneducated and dishonest with customer. The pity is I love their panties! Oh well, not the only panty maker in this USA! The owner of this company should be made aware of their inept staff and management. TriStar...wake up!

Placed an order on their website for 6 bras...2 regular genie bras and 4 of the custom bras. I ordered size large in all, but the custom bras were way too small. Afraid to just go up to the next size I followed their instructions to return the 4 bras for a refund. I recd confirmation of their receipt and that credit would go to my credit card. They only credited me back for two of the bras. I called and the rep said that because they were on sale I'd only get half back ($20 instead of $40)and that I had agreed to that when I called for the return...I DID NOT...why would I agree to get only half my money back? I asked to speak to a supervisor and he said I was rude and transferred my call. The supervisor apologized and assured me that I'd get credit for the other two bras that were returned. Well, guess what I just recd a refund...but for $10 (only one bra, not two) WT? At this point I am frustrated and just want to say forget it...but will tell everyone I know NOT to do business with this company.

Wish I would have read reviews on this worthless piece of fabric. I ordered one on ebay - Large & sent back because it felt too small - they sent me a XL (which freaks me out cuz I'm a small person) had it on for 2 hours & had to take it off - the band rolls up and feels like a squeezing vice to the point of getting a red band mark under my boobs! Worst product EVER!

On 11/04/2016, I ordered the Slim Panties and their commercials are a exaggeration and does not work. Tri- Star has violated the UDAAP guidelines. On 11/10/16, I received the Slim Panties and the slimming exaggeration is deceptive, unfair, abusive act practices. I called to request a refund where customer service provided a return # and I provided the tracking number so they could see they were returning to them. I've made several calls before filing a complaint against company . They were contacted by the BBB where told them I would receive the refund in 5 - 7 business days. I told BBB I would accept the resolution once I received my refund. They lied to BBB about the time frame and the method in which I will receive the refund (Credit card). Each time I called the reps. would say "your refund was processed on 11/22/16 back to my credit card. I spoke with a supervisor (Eli) @ the call center and he spilled the information the agents told me. I was told the issue would be escalated and called today 12/02/16 only to find out the issue wasn't escalated. On 12/2/16, I spoke to another agents that stated the same information so I ask for a supervisor. I spoke to another supervisor (Jonathan) that told me the refund was processed on 11/22/16. I insisted the issue be resolved and Jonathan told me he does not know what the other supervisor was talking about. The refund was issued in a check form not back to my credit card. He talked about how the bank processes and told him I work for the bank. Also, I told him the bank process does not work like that so he back tracked with information that was irrevelant to what we were talking about.

I ordered the product in July with a delivery date of 9-8. It is 9-22 and the tracking number no longer works and the product has not been received. I have sent five emails with no response. I guess they are manufactured in Mars and shipped from another Universe. They have the worse customer service I have ever encountered. I will be requesting a refund through Amazon. I bet that will take 6 months.

I just spent over 1/2 hour on the phone, mostly on hold, explaining that in regards to my order I DID receive 2 separate pkgs. however I DID NOT receive the panties I ordered…only the cami’s. I spoke with a customer service rep who was very pleasant, Claudia (B15) who said she would transfer me to a mgr. who could have the missing panties sent to me. I was transferred, again waited on hold when a recording said the agent was not available and could not accept anymore messages…goodbye. I again called and waited and again spoke to Claudia…and again was transferred. Note: horrible hold music! Finally I spoke to another rep named Ray (N02)…also very pleasant who said he would send the product. However his accent was so bad I am not convinced we really understood each other…I sent an email to customer service...their response follows:
Upon reviewing it here on file, we can see that you have two different package. You can track your order using UPS UMI with the tracking number 92748999920985553000679979 and using UPS SUREPOST with the tracking number 1Z87275FYW14570154.

I already told them I received 2 pkgs...the problem was the panties were not in either pkg. They either don't listen or hire people who do not understand English well enough to be working in customer service. No matter how good the product may be (and that remains to be seen, haven't worn them yet) I will not shop with them again. I like to shop on-line and do so often...but I prefer a hassle free experience. This company is just too much work! I would suggest they add a few dollars to their product and hire qualified people to fulfill the orders and handle customer service.

Ordered a 3x and it was my normal size but it was too small when I received in the mail and shipping & handling cost more then the Item. Called Customer service and they said I would only receive 10.00 dollars back but I would have to pay for the return to get my money. What a RIP-OFF never again this Company is a Scam do not order from them. I will donate my Item to Good Will. Then I noticed where the Item is manufactured in China so disgusted with world trade matters with this country Pure Junk.

I purchased size 1x thought I would go one size larger. When I received it, was real small. I called and they said no problem they would send me size 3 x and all I had to do was return the others and they would credit my account. In the mean time they took money out of my account again for the change in size. I called and they told me once I returned the 1x they would credit my account. Well I received the 3x and it was just as small. So I called them yet again and they said to just go ahead and return both the 1x and the 3x and they would credit my account. I returned both of them with in 3 days. I received a tracking number and they received them both the next day. It has now been over 3 weeks and no one will talked to me about my credits. I sent emails and they keep coming back. I went on their web site to talk to customer service on line and as soon as I ask about the return they stop responding. I am very upset they lied on their size charts and now they owe me for TWO orders and will not respond.

Ordered 2 Genie bras. Suppose I should have read the reviews first. Nothing like the ad or TV showed. Ordered 1X because that is what I wear, but the bras were extremely small and so uncomfortable. Such a disappointment! Then they try to act as if your getting a great deal for such a low price but sock it to you on the taxes & S&H... Never Again! Totally not what they had advertised. The zipper on one of the bras was hard to zip when first tried on.

This company charged sales tax to me on my purchase of 11/22 as a New Jersey resident, which is illegal. When I contacted customer service, they initially said they could "not find the order"" could I please call back in the morning". In calling today, in speaking with customer service, they stated "the item had been shipped, and that there is nothing they could do" ! In explaining to them that this is clearly a fraudulent billing practice, that there is No taxation on any clothing items in the state of NJ, they said"I am sorry for your inconvenience". Additionally, "the item has been shipped ", and no adjustment could be made". No adjustment for a fraudulent billing practice. I filed a complaint with the NJ State dept of Taxation, and the company will be investigated further. They have reassured me that my money can be refunded by the State Of Nj. What a disgraceful company.

My email to Genie Bra:

I received ONE bra today. I ordered 5, you cancelled 2...WHERE ARE THE OTHER 2 BRAS? Your communication is VERY VERY POOR. I placed my order 8/22 for 5 bras. 9/1 you cancelled 2 of them...that's 10 days time before I found out I wouldn't get 2 bras I ordered. Now, I get my order today with 1 bra...NO WORD FROM YOU AS TO WHEN I CAN EXPECT THE REST OF MY ORDER. Your communication is HORRIBLE. WHY do I have to call you to find out what is going on? YOU should be informing me about the order status. Good communication is a very important part of customer service. SAD. WILL NOT buy from you again. Love your bras but not into the time and effort it takes to get them. I'm sure your competitors will be happy to provide far better customer service. I'd say it's time for you to overhaul the way you do business. I certainly can't be the only customer who is unhappy and finds your customer service and communication severely lacking. It's truly inexcusable in this day of technology that you choose to operate in this manner.

I WOULD APPRECIATE A RESPONSE AS TO WHEN (AND IF) I WILL RECEIVE THE 2 ZIP BRAS I ORDERED. I HAVE NO TRACKING INFORMATION FOR A SEPARATE ORDER...NOR DID I RECEIVE AN EMAIL EXPLAINING A SEPARATE SHIPMENT. IT WOULD HAVE BEEN HELPFUL TO KNOW THIS ORDER WAS TO BE SHIPPED SEPARATELY AND ALSO TO RECEIVE THE ADDITIONAL TRACKING INFO.

I ordered two Genie Bras that were offered to me in an email. The ad stated: Buy one, and receive a 2nd bra free; just pay additional shipping/handling. So I ended up paying $25.00 for two bras. When I received them I could not believe it. The size I ordered was a 1X which I wear. I wear that size in everything because it is big and loose the way I like clothing to fit. These bras however were a JOKE. I nearly STRANGLED trying to get the thing on! There is no way you can just slip it on and zip it up as it states. So I tried zipping it up first and then putting it over my head and ended up nearly choking to death when this thing got wrapped around my upper arms and then snapped back against my neck, I literally was choking trying to get it OFF. I could not finish putting it ON nor could I get it OFF. I was just about to grab a pair of scissors to CUT it off when instead I bent over and hooked one of the straps over the doorknob and walked backwards pulling it back over my head and then falling over onto the toilet when the bra snapped free of the doorknob! This is the first time I was ever attacked and nearly killed by a bra. Frustrated, sweating, and angrier than a wet hornet, I tried to see if I could get it on by putting it on like a pair of pants. The thing was so tight that I could not get it above my knees! There is NO WAY this is a "1X"!
When I called customer service, THREE TIMES, I was HUNG UP ON three times! These people do NOT want to listen to complaints! They only care about one thing; getting you off the phone. When I asked for a manager, I was told that there IS no manager, yet they kept spouting "company policy" to me. Who makes the policy? SOMEONE OWNS GENIE BRA and I want THAT PERSONS NAME! I WANT THE CEO OF THE COMPANY. I WANT MY $25 back! The third person told me I would only receive $10 back; but no shipping/handling as it is "company policy" yet "no one owns the company". WHAT KIND OF CRAP IS THIS?
Does ANYONE have any information that they could give me as to who is a manager or CEO of this company? Or know how I can find out?
If it is the last thing I ever do, I WILL find out who owns this company and I WILL get satisfaction.

I placed an order on 1/2/15 for the TV advertised leggings. I received an initial email confirming my order after that nothing. After several weeks had passed I went on the site looking for a way to track my order. I put in my order number and the status indicated the product was temporary out of stock. There was no mention of when it might shipped, etc. I sent an email indicating that this is totally unacceptable. If i had not looked up my order I would still be waiting and expecting my order. At a minimum they could have sent me an email indicating the product was out of stock with some indication of when it might be in stock and shipped. It is 2/10/15 and I have Not received any follow up emails from Genie Bra. This is the worst customer service experience I have ever experienced. I will NEVER order from company again.

Bars were given as a Christmas Gift from my daughter and the side pads were missing. Did a such at near by Walmart and none of the bras had side pads. Can this pattern be refinded as far as replacement of the side pads and replacements to purchasers?