The Helsing Group
Reviews and Complaints

Helsing don't listen to their customers. After years of requests and complaints, problems go untouched. The boards are a joke. All inquiries go to voicemail. Emails are ignored or just merely acknowledged. Property managers are rude or indifferent. The security that is supposed to monitor the property at night is non-existent. Parking issues have been a problem for years and no attempt to resolve. Fees are raised each year with no improvements. Trash and broken down cars in the streets. Suspicions are that the Helsing may be working with buyers who purchase just to rent the homes out. Our neighborhood is about 40-50% rentals. The renters appear to heard more than the homeowners who have to pay property taxes.

If you wanna reach out to the HOA, the only way they recommend is to send an email 'cause the property manager never picks up the phone. But here's the thing, every time you send an email, the system gives you a case number, whether it's a response to the original email or just a follow-up. It's all a bit jumbled up and confusing for both us homeowners and the customer reps. They don't have a proper way to hear our suggestions or complaints. That's why I had to come here and file this review to grab their attention. Gotta give 'em a big thanks for that!

I'm a homeowner with an HOA managed by The Helsing Group. Today, they took money from my bank account for an "Emergency Assessment" that we've been fighting against. They took over $89,000, even though I didn't have anywhere near that amount in my account. Now my account is negative by tens of thousands of dollars. I'm not the only homeowner in my association who experienced this today. Nobody informed me about this fee or gave me a heads up about the charge. All I got was a Payment Confirmation after the fact. Obviously, this is not good business practice. Luckily, I managed to stop the payment with my bank. The Helsing Group was "super sorry" about the whole thing.

I live in a condo in *** in *** and The Helsing Group manages it. Recently, myself and a few other homeowners in my building started getting charged extra for cold water in our monthly fees starting in April 2022. The amount we're being charged for water is way higher than what you would expect for monthly consumption, and it seems to be happening to everyone. After doing some digging and talking to a person named *** from the management office, I found out that each condo unit has a submeter with a wireless reader that sends water consumption data to a subcontractor called UMC. They're the ones responsible for reading the submeters and creating the monthly water bills for The Helsing Group. We think the problem is that they're reading the water submeters (in gallons) incorrectly, probably messing up the decimal point, which is causing the billing to be 10 times higher than it should be. I've attached a photo of my own water submeter to this review. As of 08/01/2022, my total lifetime water consumption is *** gallons. When I divide that by 749 gallons (which is the conversion to ccf unit), it should be *** ccf in billing unit. However, every month I'm being charged for *** ccf of water usage, as you can see in the uploaded document. In just three months, I've been charged way more than what the submeter actually reads in total. How is that fair? A few owners and I have emailed the management office multiple times for a solution, but they either blame the subcontractor, UMC, or just ignore our emails. We, as homeowners, don't have the power to talk to the subcontractor directly. It's the management office's job to communicate with UMC and fix this huge mistake. This problem shouldn't be that hard to solve, the evidence is clear, and I'm sure all homeowners here are willing to take responsibility for their fair share of water usage. Thanks.

Illegaly contacted *** to illegaly towed my 2018 *** Charger between the evening of 5/19/2022 and the morning of 5/20/2022. My vehicle was parked on the street of ***, which is a *** owned street and not privately owned by ***. I have confirmation from the *** and from the Residential Parking Permit program that no permit is required to park on *** and that is in fact a City owned street.I recently moved into *** and I called *** on 5/5/2022 to obtain any and all required information about the property, including parking information. I was informed that I will receive a welcome package that will include all required information in the next few weeks (which I have not yet received 5/20/2022). During this phone call the *** representative informed me that parking on *** is *** street parking. I have a picture with a timestamp (5/19/22 at 1:57pm) that shows that my vehicle was parked on *** and not inside any of the parking garages owned by ***. According to *** staff statement "Your car (2018 White *** Charger, was towed on 5/20/2022 at 12:05am, and was by an authorized user." I asked towing staff to confirm that only *** management are authorized users and he stated "yes."I have tried calling multiple times to the *** phone number and no one is helping with this urgent and immediate request. I also sent them an email.I am requesting full compensation of towing fees ($350), my time spent dealing with the matter (my current pay rate), a safety inspection of my vehicle performed by the dealership in which I bought my car ($299 plus any additional repairs), and current gas rate at $5.59 for a full tank. If the safety inspection requires additional repairs due to the illegal tow, I am requesting full compensation for this as well.Best,Basil H

Helsing COO *** invited *** Villas HOA to find another company on 11/3 after the board's complaint of a 10% rate increase per month (from $850 to $935) that we wanted to negotiate to soften the expense. Our offer was 2.5% per quarter for 4 quarters of 2022 and he said we were already working his crew too hard since they should only be using 6 hours per month to manage our HOA, but he would be happy to add on another $165 monthly for all the work they perform? The board voted unanimously to move to a new HOA and I personally sent a 11/13 email to *** with our decision to leave. He said, "Thank you ***, we will work on a timely transition to CAMS, we wish the board the best". Today is February 14, 2022, 90 days from the response of COO *** who was happy to see us go, but we do not have any of our year-end financials nor do we have access to our checking accounts for payment to vendors or deposit records of our 38 units for *** paid in December or January? They "threw wrong switch in accounting & have 9 units of January dues paid thru owner's EFT bank accounts but did not notify owners!" Here is Helsing website promise: "The Helsing Group, Inc. offers *** Studies, DRE *** On line *** and Engineer services." I believe they are poor in all areas! Finally, I have vendors yelling at us for payments that were due as early as last October. I would never recommend this company because they are untrained, unattentive to provide customer service, can't work with deadlines and look for revenge on our business and the vendors who serviced the *** Villas. FYI the last revenge was 12/15, we scheduled flat roof leaf cleaning but Helsing canceled & said their laborer had bigger jobs for other clients, but they took our monthly dues!