Menu
For Business Write a review File a complaint
The Jewelry Exchange / Goldenwest Diamond

The Jewelry Exchange / Goldenwest Diamond review: Ripped off 4

D
Author of the review
11:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am actually writing this on behalf of my new fiance who had a horrible experience purchasing a ring at the jewelry factory/exchange. He had gone there after seeing commercials stating high quality and low factory direct prices. Like most men, it was the first piece of jewelry he was buying and he didn't know much about the process. He picked out the stone and ring setting, and paid in full. They informed him it will go out to be set and sized in a few days and be back in 2 weeks.
He had felt a little funny about the purchase and while he was at the mall the next day, stopped at another jeweler (Kay) just to talk to someone about engagement rings to ensure his purchase was a good one. He found out they should have showed him the diamond under a microscope and did not. And there were a number of other things they should have done that made him very skeptical about his purchase. He ended up buying the ring at Kay instead and figured he can just cancel his other order.
So the very next day after ordering, he called and asked about the ring, they told him its there...nothing has been done with it, so he said thats great because I would like to cancel the order. They then as they were laughing told him ok we will cancel it, but we dont do refunds for any reason, so you can come pick it up in pieces if you want. (yeah they said that)
When he bought the ring the man told him no returns, which was fine however he had never even received the ring yet. And they do have a no refund policy upon further investigation, but this is ridiculous and unfair to consumers and should not be allowed. They don't care about serving their customers, they only care that they have your money...then they are done with you whether you are happy or not.
Searching the Internet, I see thousands of stories of people being ripped off by the jewelry exchange. My fiance is now stuck paying for a ring he doesn't even have.
This is very frustrating for us, being a young couple just starting out in life things are hard enough, and this company is making it even harder. We don't have a lot of money to even be able to afford having any type of wedding let alone pay for 2 rings. Please don't make the mistake of going here!

4 comments
Add a comment
jamesisajeweler
jamesisajeweler
Atlanta, US
Apr 04, 2009 12:50 pm EDT

Hello to you i'm James The Jeweler in Atlanta, Ga and i will try to help you here and give you some resources you can contact and wear this jewelry store's ### out! first and foremost if your fiance has a receipt on it WITHOUT "NO REFUNDS" on it, nor HAVE IT POSTED IN FULL VIEW FOR CUSTOMERS TO SEE they cannot tell you at the last minute THEY DON'T DO REFUNDS!

I ask that you contact THE JEWELER'S VIGILANCE COMMITTEE FOR CONSUMERS and their website is:

http://www.jvclegal.org/Consumers/index.php?categoryid=20

CONTACT THE JEWELER'S VIGILANCE COMMITTEE BY PHONE:

You may reach JVC via: FROM 9AM - 5PM MON - FRI
Telephone: [protected]
Fax: [protected]

I also ask that you contact THE GOVERNOR'S OFFICE OF CONSUMER AFFAIRS IN THE SAME STATE WHERE THIS JEWELRY STORE DOES BUSINESS AND "FILE YOUR COMPLAINT" AGAINST THEM AS WELL.

Should you have any questions for me feel free to contact me.

jamesisajeweler
jamesisajeweler
Atlanta, US
Apr 04, 2009 12:54 pm EDT

CORRECTION: I wanted to say to you if your fiance has a receipt that does not have "NO REFUNDS" PRINTED ON IT, NOR IF THE JEWELRY STORE HAS A "NO REFUND POLICY POSTED IN PLAIN VIEW" IN THEIR JEWELRY STORE, THEY CANNOT LEGALLY NOR VERBALLY IMPOSE THIS NO REFUND POLICY ON YOUR FIANCE.

Let me give you some REALLY GOOD ADVICE AS WELL, IF YOU CAN GO TAKE A PHOTO OF THE FRONT COUNTER AREA OF THE JEWELRY STORE TO SHOW THAT THERE'S POSTING OF A "NO REFUND POLICY" THERE. THEN YOU CAN SHOW THE PROPER AUTHORITIES THAT YOU ARE NOT LYING ABOUT THIS JEWELRY STORE.

jamesisajeweler
jamesisajeweler
Atlanta, US
Apr 04, 2009 1:29 pm EDT

Take a photo of the front counter area to show the proper authorities that this jewelry store HAS NOT POSTED A "NO REFUNDS POLICY" IN THEIR JEWELRY STORE ANYWHERE. Doing this will help you greatly when you file your complaint against the jewelry store.

L
L
Logical
US
Jun 05, 2009 7:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have purchased at the Jewelry Factory and knew there were no cash refunds because I asked up front but after reading this complaint I was curious about the receipt and no refunds not being on the receipt; so I got my receipt out from the tennis bracelet I bought my wife but yep...here it is.. right on the front of the receipt where you sign and again on the credit card draft "NO REFUNDS". I find it pretty incredible that "jamesisajeweler" was so quick to make a judgement on a second hand story, she admits shes writing it on her fiance's behalf so she didn't know what was posted or not; had he done his homework he would have found about a dozen negative reviews on this place that range over a 10 year span and not the thousands she claims. I even found an article about this place where they did 130 million last year in sales; to me a dozen negative reviews is nothing. In my business we can't please everyone, or overcome every objection to our own policies ( if the tag is removed you cannot get a refund)but we do teach our sales staff to never talk bad about the competition, it just makes us look bad.

  1. The Jewelry Exchange / Goldenwest Diamond Contacts

  2. The Jewelry Exchange / Goldenwest Diamond phone numbers
    +1 (888) 539-3574
    +1 (888) 539-3574
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (888) 539-3574 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (888) 539-3574 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (888) 539-3574 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (888) 539-3574 phone number
    Customer Service
    +1 (714) 542-9000
    +1 (714) 542-9000
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (714) 542-9000 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (714) 542-9000 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (714) 542-9000 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (714) 542-9000 phone number
    Los Angeles Store
    +1 (630) 530-0444
    +1 (630) 530-0444
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (630) 530-0444 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (630) 530-0444 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (630) 530-0444 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (630) 530-0444 phone number
    Chicago Store
    +1 (650) 367-6500
    +1 (650) 367-6500
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (650) 367-6500 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (650) 367-6500 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (650) 367-6500 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (650) 367-6500 phone number
    San Francisco Store
    +1 (201) 525-1300
    +1 (201) 525-1300
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (201) 525-1300 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (201) 525-1300 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (201) 525-1300 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (201) 525-1300 phone number
    New York Store
    +1 (978) 443-0550
    +1 (978) 443-0550
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (978) 443-0550 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (978) 443-0550 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (978) 443-0550 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (978) 443-0550 phone number
    Boston Store
    +1 (301) 654-9699
    +1 (301) 654-9699
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (301) 654-9699 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (301) 654-9699 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (301) 654-9699 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (301) 654-9699 phone number
    Washington DC Store
    +1 (610) 292-0200
    +1 (610) 292-0200
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (610) 292-0200 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (610) 292-0200 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (610) 292-0200 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (610) 292-0200 phone number
    Philadelphia Store
    +1 (972) 579-1500
    +1 (972) 579-1500
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (972) 579-1500 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (972) 579-1500 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (972) 579-1500 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (972) 579-1500 phone number
    Dallas Store
    +1 (734) 525-3200
    +1 (734) 525-3200
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (734) 525-3200 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (734) 525-3200 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (734) 525-3200 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (734) 525-3200 phone number
    Detroit Store
    +1 (425) 687-8000
    +1 (425) 687-8000
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (425) 687-8000 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (425) 687-8000 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (425) 687-8000 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (425) 687-8000 phone number
    Seattle Store
    +1 (303) 770-1000
    +1 (303) 770-1000
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (303) 770-1000 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (303) 770-1000 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (303) 770-1000 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (303) 770-1000 phone number
    Denver Store
    +1 (602) 548-7700
    +1 (602) 548-7700
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (602) 548-7700 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (602) 548-7700 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (602) 548-7700 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (602) 548-7700 phone number
    Phoenix Store
    +1 (651) 688-2200
    +1 (651) 688-2200
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (651) 688-2200 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (651) 688-2200 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (651) 688-2200 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (651) 688-2200 phone number
    Minneapolis Store
    +1 (314) 426-9100
    +1 (314) 426-9100
    Click up if you have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (314) 426-9100 phone number 0 0 users reported that they have successfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (314) 426-9100 phone number Click down if you have unsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (314) 426-9100 phone number 0 0 users reported that they have UNsuccessfully reached The Jewelry Exchange / Goldenwest Diamond by calling +1 (314) 426-9100 phone number
    St. Louis Store
    More phone numbers
  3. The Jewelry Exchange / Goldenwest Diamond emails
  4. The Jewelry Exchange / Goldenwest Diamond address
    15732 Tustin Village Way, Tustin, California, 92780, United States
  5. The Jewelry Exchange / Goldenwest Diamond social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
The Jewelry Exchange / Goldenwest Diamond Category
The Jewelry Exchange / Goldenwest Diamond is ranked 91 among 298 companies in the Jewelry and Watches category