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The Lucky Date

The Lucky Date review: Fraudulent accounts / falsified users

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1:29 pm EDT
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From September 19th, 2023 - October 7th

I made an account to try out the website. I found a woman to be interesting and we became close as we were connected with similarities. But something didn't seem right, there were times where the persons way of speaking changes, I noticed these small details often.

There is a list you have to go through in order to ask the other person for Contact Exchange Request. I did what was required on the list and requested contact exchange. Contact Exchange Requests take up to 7 business days. I waited and asked the person I was talking to about this request and if it she received it in her email. She didn't see it and I made another request. I had the person I was speaking with contact customer support to figure out what the issues was.

September 27 I made the second request and it was approved within 4 days. What I was concerned about is that for contact exchange you get the persons personal email and personal phone number. But all I got was the persons email, in which I thought had to be a scam. I looked up the email service and find that it's with Proton. I've never heard of this email platform. The woman and talked for about a week and she hasn't responded for 3 days now. I've begun looking up the photos she sent me during our time talking. I've found some photos to be of someone entirely different. Another thing is that there a gift center in the website, where you can send real gifts. They take pictures of themselves with the gift. I have a photo of the woman and she matches with all the pictures she sent me where her face shows. I spent over $2,500 on this website and feel I've been scammed royally. I think what they are doing is making up different female users and collecting the money from those that are paying for credits in order to communicate with other users. Everything about the website I've found suspicious. Yeah, I spent a lot of money, but that's not what bothers me. What bothers me is that it's a very good lie they are putting on and it makes you want to risk spending more money. They have you verify your identity with ID photo and a questionnaire asking about criminal backgrounds with abuse, child abducting, drug use, etc. very well organized questionnaire so it would make someone think that they are legit. As with sending real gifts, you can write a letter and they have in the photo of them with the gift is the letter you wrote. But they write the letter out on plain paper in horrible handwriting. But the photo IS of the person I'm talking to. So it makes things difficult because when I start thinking it was a scam, the photo of the person makes me feel like it's not a scam.

Desired outcome: I just want repayment of my money I spent on the website. I feel I've been tricked.

Oct 23, 2023 12:32 pm EDT
The Lucky Date customer support contacts
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Dear Darren,

Thank you for taking the time to share your experience with TheLuckyDate.com. We take all feedback seriously and are committed to providing our users with a safe and enjoyable platform for making connections. We understand your concerns and would like to address them as best we can.

Firstly, we appreciate your honesty in sharing your experience. We'd like to clarify a few points and offer assistance where needed:

People may exhibit different communication styles at times, and it's not uncommon for messages to vary slightly during interactions. As for Contact Exchange Request process, our standard processing time is up to 7 business days, but the reply and final decision always depends on another person. We are glad to hear your second request was approved within 4 days.

Please, kindly note that TheLuckyDate.com is committed to user safety, which is why we provide email addresses as a first point of contact. However, we would like to stress that another person whose contact details you request is the one who decides what to share: email, phone number or both.

Proton Mail is a reputable email service known for its focus on privacy and security. Many individuals use it for that reason. From our side, we take user safety seriously, and our identity verification process is designed to ensure a secure environment for our members.

We encourage you to reach out to us if you have any doubts about the authenticity of your interactions, and we can investigate further. We do everything in our power to verify the legitimacy of our users and maintain a platform that encourages genuine connections. Your feedback will help us improve our services.

We recommend that you reach out to our customer support team at support@theluckydate.com to discuss your concerns in more detail. Your satisfaction is important to us, and we're here to help you resolve any outstanding concerns.

We would also greatly appreciate it if you decide to review the feedback and rate us higher.

Looking forward to your reply!

Best regards,

Support Team The Lucky Date
Update by Darren Mundy
Oct 23, 2023 12:55 pm EDT

I don't think the communication is authentic at all. Not one bit. I'm upset that I was referred to your website and thought highly of it. But now I see that your website has many loopholes. This website needs to be shut down

Dec 12, 2023 10:10 am EST
The Lucky Date customer support contacts
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US

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Dear Darren Mundy,

Thank you for taking the time to express your concerns, and we appreciate the opportunity to address them. We value your feedback as it helps us identify areas for improvement and maintain the quality of our platform.

We understand the importance of authentic communication, and we want to assure you that we take this matter seriously. Our verification process is designed to ensure that all members on our website are genuine individuals seeking meaningful connections.

We carefully review and approve all members who register on our website. The validation process includes verifying photo IDs to ensure the authenticity of profiles.

In cases where a member's profile raises suspicion, we may request additional verification steps, such as recording an identification video. This helps us maintain a secure environment and identify any potential misuse of our platform.

We encourage our users to report any suspicious activity they encounter. If you have specific concerns or instances where you believe communication is not authentic, please contact our Support Team. Provide any evidence or details you have, and our Moderation team will investigate promptly.

We understand your disappointment and want to assure you that we are actively working to enhance the transparency and security of our platform. Your feedback is essential in helping us identify and address any loopholes in our system.

We would like to gain a deeper understanding of your perspective and invite you to continue our communication via email. This will allow us to thoroughly address any questions or concerns you may have.

We appreciate your understanding and the opportunity to improve our services.

Best regards,

The Lucky Date Support Team
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