The Madison Event Center’s earns a 1.0-star rating from 4 reviews, showing that the majority of event attendees are dissatisfied with venue experience.
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Me and my partner had a big wedding party planned at The Madison Event Center for May 23 with 175 guests
Me and my partner had a big wedding party planned at The Madison Event Center for May 23 with 175 guests. But then the virus came and we had to move it to September 19. We still wanted to have 175 guests, but the Governor said no way. The Madison Event Center had to follow the rules, so we asked for our money back. But they haven't given it to us yet, even though we asked on August 24.
We book our wedding for December for 150 people
We book our wedding for December for 150 people. We asked the Madison to move our date to 2021 and they tried to charge us over 2k extra. We asked to get a refund or move our date with no additional cost and they are no longer responding to my calls or emails. I asked them in April what they were doing for covid couples and they informed me they were moving dates back at no additional cost. I expect the same for myself as they promised in the contract to be able to host 150 people and they cannot promise that can happen now.
I went to The Madison Event Center for my daughter's wedding and it was a total disaster
I went to The Madison Event Center for my daughter's wedding and it was a total disaster. We sent a letter to the big shots, James S and Brittney L, telling them how unhappy we were (check out the letter we attached). They didn't do what they were supposed to do and we want at least half our money back. Here's what happened: they didn't let us rehearse before the Ceremony (11/27) or the Reception (12/10) even though they said they would in the contract. They also didn't give us any help with the audio-visual stuff at the Reception. My son and someone else from the wedding party had to do it all themselves. And to top it off, they didn't give us a Wedding Suite like they said they would. We were supposed to get it two hours before the seating, but they didn't let us use it before the Ceremony or the Reception. Brittney L wrote back to me on 01/03/2022 saying she got my email and would get back to me, but she never did. I emailed her again on 01/05/2022 and 01/28/2022, but she still hasn't responded. Don't go to The Madison Event Center unless you want to be disappointed.
Is The Madison Event Center Legit?
The Madison Event Center earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Madison Event Center. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of The Madison Event Center's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
However ComplaintsBoard has detected that:
- Thecovingtonmadison.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The thecovingtonmadison.com may offer a niche product or service that is only of interest to a smaller audience.
- We detected that thecovingtonmadison.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
We had our wedding planned for July 3 at The Madison Event Center
We had our wedding planned for July 3 at The Madison Event Center. We paid them a lot of money in 2019 to book the event for 250 people. The contract said that if they couldn't host the event, we would get a full refund within 90 days. But they didn't host the event and we asked for a refund. We even got a lawyer to help us, but they haven't responded. We got married on July 3 anyway, but The Madison Event Center still has $12,150 of our money. They didn't spend any money on the event, so it's not fair. They might have even gotten some money from the government for lost business because of the pandemic. We want our money back and the money we spent on the lawyer. Please help us.
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About The Madison Event Center
The Madison Event Center is housed in a beautifully restored historic building that dates back to the early 1900s. The building's elegant architecture and timeless design provide a stunning backdrop for any event. The venue features a grand ballroom, a spacious foyer, and several smaller event spaces, all of which are fully customizable to suit any event's needs.
The grand ballroom is the crown jewel of The Madison Event Center. With its soaring ceilings, crystal chandeliers, and elegant decor, this space is perfect for large-scale events. The ballroom can accommodate up to 600 guests for a seated dinner or up to 1,000 guests for a cocktail-style reception.
The foyer is another stunning space at The Madison Event Center. This area features a beautiful marble staircase, a grand piano, and a stunning crystal chandelier. It is the perfect location for cocktail receptions, pre-dinner drinks, or as a space for guests to mingle before or after an event.
In addition to the grand ballroom and foyer, The Madison Event Center also offers several smaller event spaces. These spaces are perfect for more intimate gatherings, such as bridal showers, rehearsal dinners, or corporate meetings. Each space is fully customizable and can be tailored to suit any event's needs.
The Madison Event Center is more than just a beautiful venue. The team at The Madison is dedicated to providing exceptional service to each and every client. From the initial consultation to the day of the event, the team works closely with clients to ensure that every detail is perfect. The Madison's experienced event planners can assist with everything from menu planning to decor selection, making the planning process stress-free and enjoyable.
In conclusion, The Madison Event Center is a stunning venue that offers a truly unique event experience. With its elegant architecture, customizable event spaces, and exceptional service, The Madison is the perfect location for any event. Whether you're planning a wedding, corporate event, or social gathering, The Madison Event Center is the premier choice for events in Covington, Kentucky.
Overview of The Madison Event Center complaint handling
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The Madison Event Center Contacts
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The Madison Event Center phone numbers+1 (859) 261-1117+1 (859) 261-1117Click up if you have successfully reached The Madison Event Center by calling +1 (859) 261-1117 phone number 0 0 users reported that they have successfully reached The Madison Event Center by calling +1 (859) 261-1117 phone number Click down if you have unsuccessfully reached The Madison Event Center by calling +1 (859) 261-1117 phone number 0 0 users reported that they have UNsuccessfully reached The Madison Event Center by calling +1 (859) 261-1117 phone number
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The Madison Event Center emailsinfo@thecovingtonmadison.com92%Confidence score: 92%Support
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The Madison Event Center address700 Madison Avenue, Covington, Kentucky, 41011-2412, United States
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The Madison Event Center social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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