Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB News The New York Times Consistent non-delivery
The New York Times

The New York Times review: Consistent non-delivery 4

S
Author of the review
6:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Isn't it amazing: that the great, venerated, heralded, exalted new york times manages to deliver saturday/sunday editions to its 7-day-a-week subscribers — but not to it's weekenders only?

For weeks, my newspaper on saturday/sunday has not been delivered. I have had to call to get replacement delivery. Half of the time, the replacement is never delivered. But: my immediate neighbors who are 7-dayers get their papers like clockwork.

Each week that I call, I get one of the following recorded excuses:
A) the paper is delayed due to weather (always when it is dry and sunny).
B) the carrier is en route. They never are.
C) the carrier is delayed (duh...!)
D) the carrier is "experiencing car trouble".

But today's took the cake:

'you will not be receiving delivery of your newspaper due to production difficulties. Your complaint is noted "But: these same" production difficulties" did not bar my 7-dayer neighbors from getting their papers!

I wa spromised re-delivery by 12:30.

Of course, as usual, it did not happen.

I called for a credit after spending $2.00 to buy the paper. I was given $1.32 in credit.

When I call, I either get your usual illiterate, cookaracha/bongo type of phone monkeys, or someone articulate but both blatantly dishonest and nasty.

We need to put a stop to this.

More
Send message
Copy link
Report
Helpful? 1 0
Share
Reply
4 comments
Add a comment
M
M
Mitch Lieberman
Old Tappan, US
1 comments
Send a message
Jan 06, 2014 8:15 am EST

If you ever intend on cancellation your subscription be prepared. You cannot do it online, even as a registered user with a fully accessible account that allows you to do absolutely everything else. You must call, be transferred twice, then wait fifteen minutes. A terrible paper right up to the bitter end.

More
Copy link
Report
R
R
Radster
Newnan, US
1 comments
Send a message
May 12, 2014 12:37 pm EDT

Easy to get into impossible to get out, wait ten minutes for operator, they take email address then put you on permanent hold.
Unprofessional. I would never subscribe or buy their product again.

More
Copy link
Report
C
C
Craig Johns
US
1 comments
Send a message
May 23, 2017 6:40 am EDT

No paper for the last five delivery days. I've called. I've submitted a complaint online. They simply seem to be unable to fix the problem.

More
Copy link
Report
R
R
Robert Bloom
US
3 comments
Send a message
Sep 15, 2018 7:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This HAS TO STOP !------------Every single time I contact you people, there is ALWAYS a recording that says"there is a delay on my route" Have been with you 7 days a week for 40 yrs-----------------NOTHING ever gets done to correct this-----------------------The end is VERY, Very near-------------------NOBODY seems to care & neither will I very shortly---------------------Thank you

More
Copy link
Report

More The New York Times reviews & complaints

The New York Times - Consistently missed papers 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The New York Times - Ripped off 3
The New York Times - Home delivery is terrible 2
The New York Times - Did not issue refund 13
The New York Times - Digital subscription fraud
The New York Times - Nyt sunday paper delivery (fails, again and again and again)
The New York Times - Home delivery about newspaper
The New York Times - Delivery, customer service
The New York Times - Late paper delivery again
The New York Times - Never been delivered 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all The New York Times reviews and complaints

  1. The New York Times Contacts

  2. The New York Times phone numbers
    800 4448 7827
    800 4448 7827
    Click up if you have successfully reached The New York Times by calling 800 4448 7827 phone number 1 1 users reported that they have successfully reached The New York Times by calling 800 4448 7827 phone number Click down if you have unsuccessfully reached The New York Times by calling 800 4448 7827 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling 800 4448 7827 phone number
    100%
    Confidence score
    European Countries
    1080 0152 0558
    1080 0152 0558
    Click up if you have successfully reached The New York Times by calling 1080 0152 0558 phone number 1 1 users reported that they have successfully reached The New York Times by calling 1080 0152 0558 phone number Click down if you have unsuccessfully reached The New York Times by calling 1080 0152 0558 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling 1080 0152 0558 phone number
    100%
    Confidence score
    China
    +1 (803) 852-8955
    +1 (803) 852-8955
    Click up if you have successfully reached The New York Times by calling +1 (803) 852-8955 phone number 0 0 users reported that they have successfully reached The New York Times by calling +1 (803) 852-8955 phone number Click down if you have unsuccessfully reached The New York Times by calling +1 (803) 852-8955 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +1 (803) 852-8955 phone number
    Indonesia
    1800 181 007
    1800 181 007
    Click up if you have successfully reached The New York Times by calling 1800 181 007 phone number 1 1 users reported that they have successfully reached The New York Times by calling 1800 181 007 phone number Click down if you have unsuccessfully reached The New York Times by calling 1800 181 007 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling 1800 181 007 phone number
    100%
    Confidence score
    Malaysia
    1800 1110 0556
    1800 1110 0556
    Click up if you have successfully reached The New York Times by calling 1800 1110 0556 phone number 1 1 users reported that they have successfully reached The New York Times by calling 1800 1110 0556 phone number Click down if you have unsuccessfully reached The New York Times by calling 1800 1110 0556 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling 1800 1110 0556 phone number
    100%
    Confidence score
    Philippines
    1800 2388 2388
    1800 2388 2388
    Click up if you have successfully reached The New York Times by calling 1800 2388 2388 phone number 1 1 users reported that they have successfully reached The New York Times by calling 1800 2388 2388 phone number Click down if you have unsuccessfully reached The New York Times by calling 1800 2388 2388 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling 1800 2388 2388 phone number
    100%
    Confidence score
    Thailand
    +1 (800) 698-4637
    +1 (800) 698-4637
    Click up if you have successfully reached The New York Times by calling +1 (800) 698-4637 phone number 0 0 users reported that they have successfully reached The New York Times by calling +1 (800) 698-4637 phone number Click down if you have unsuccessfully reached The New York Times by calling +1 (800) 698-4637 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +1 (800) 698-4637 phone number
    USA & Canada
    +44 800 895 965
    +44 800 895 965
    Click up if you have successfully reached The New York Times by calling +44 800 895 965 phone number 2 2 users reported that they have successfully reached The New York Times by calling +44 800 895 965 phone number Click down if you have unsuccessfully reached The New York Times by calling +44 800 895 965 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +44 800 895 965 phone number
    100%
    Confidence score
    United Kingdom
    +43 800 298 120
    +43 800 298 120
    Click up if you have successfully reached The New York Times by calling +43 800 298 120 phone number 1 1 users reported that they have successfully reached The New York Times by calling +43 800 298 120 phone number Click down if you have unsuccessfully reached The New York Times by calling +43 800 298 120 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +43 800 298 120 phone number
    100%
    Confidence score
    Austria
    +33 141 439 361
    +33 141 439 361
    Click up if you have successfully reached The New York Times by calling +33 141 439 361 phone number 2 2 users reported that they have successfully reached The New York Times by calling +33 141 439 361 phone number Click down if you have unsuccessfully reached The New York Times by calling +33 141 439 361 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +33 141 439 361 phone number
    100%
    Confidence score
    France
    +30 210 480 8222
    +30 210 480 8222
    Click up if you have successfully reached The New York Times by calling +30 210 480 8222 phone number 1 1 users reported that they have successfully reached The New York Times by calling +30 210 480 8222 phone number Click down if you have unsuccessfully reached The New York Times by calling +30 210 480 8222 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +30 210 480 8222 phone number
    100%
    Confidence score
    Greece
    +39 800 780 040
    +39 800 780 040
    Click up if you have successfully reached The New York Times by calling +39 800 780 040 phone number 2 2 users reported that they have successfully reached The New York Times by calling +39 800 780 040 phone number Click down if you have unsuccessfully reached The New York Times by calling +39 800 780 040 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +39 800 780 040 phone number
    100%
    Confidence score
    Italy
    +420 80 022 703
    +420 80 022 703
    Click up if you have successfully reached The New York Times by calling +420 80 022 703 phone number 1 1 users reported that they have successfully reached The New York Times by calling +420 80 022 703 phone number Click down if you have unsuccessfully reached The New York Times by calling +420 80 022 703 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +420 80 022 703 phone number
    100%
    Confidence score
    Luxembourg
    +31 800 022 5158
    +31 800 022 5158
    Click up if you have successfully reached The New York Times by calling +31 800 022 5158 phone number 1 1 users reported that they have successfully reached The New York Times by calling +31 800 022 5158 phone number Click down if you have unsuccessfully reached The New York Times by calling +31 800 022 5158 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +31 800 022 5158 phone number
    100%
    Confidence score
    Netherlands
    +46 20 797 039
    +46 20 797 039
    Click up if you have successfully reached The New York Times by calling +46 20 797 039 phone number 1 1 users reported that they have successfully reached The New York Times by calling +46 20 797 039 phone number Click down if you have unsuccessfully reached The New York Times by calling +46 20 797 039 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +46 20 797 039 phone number
    100%
    Confidence score
    Sweden
    +90 216 681 1966
    +90 216 681 1966
    Click up if you have successfully reached The New York Times by calling +90 216 681 1966 phone number 1 1 users reported that they have successfully reached The New York Times by calling +90 216 681 1966 phone number Click down if you have unsuccessfully reached The New York Times by calling +90 216 681 1966 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +90 216 681 1966 phone number
    100%
    Confidence score
    Turkey
    +852 29 221 171
    +852 29 221 171
    Click up if you have successfully reached The New York Times by calling +852 29 221 171 phone number 1 1 users reported that they have successfully reached The New York Times by calling +852 29 221 171 phone number Click down if you have unsuccessfully reached The New York Times by calling +852 29 221 171 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +852 29 221 171 phone number
    100%
    Confidence score
    Hong Kong
    +972 35 121 750
    +972 35 121 750
    Click up if you have successfully reached The New York Times by calling +972 35 121 750 phone number 1 1 users reported that they have successfully reached The New York Times by calling +972 35 121 750 phone number Click down if you have unsuccessfully reached The New York Times by calling +972 35 121 750 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +972 35 121 750 phone number
    100%
    Confidence score
    Israel
    +81 120 036 242
    +81 120 036 242
    Click up if you have successfully reached The New York Times by calling +81 120 036 242 phone number 1 1 users reported that they have successfully reached The New York Times by calling +81 120 036 242 phone number Click down if you have unsuccessfully reached The New York Times by calling +81 120 036 242 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +81 120 036 242 phone number
    100%
    Confidence score
    Japan
    +65 800 852 3670
    +65 800 852 3670
    Click up if you have successfully reached The New York Times by calling +65 800 852 3670 phone number 1 1 users reported that they have successfully reached The New York Times by calling +65 800 852 3670 phone number Click down if you have unsuccessfully reached The New York Times by calling +65 800 852 3670 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +65 800 852 3670 phone number
    100%
    Confidence score
    Singapore
    +82 15 770 510
    +82 15 770 510
    Click up if you have successfully reached The New York Times by calling +82 15 770 510 phone number 1 1 users reported that they have successfully reached The New York Times by calling +82 15 770 510 phone number Click down if you have unsuccessfully reached The New York Times by calling +82 15 770 510 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +82 15 770 510 phone number
    100%
    Confidence score
    South Korea
    +886 227 753 456
    +886 227 753 456
    Click up if you have successfully reached The New York Times by calling +886 227 753 456 phone number 1 1 users reported that they have successfully reached The New York Times by calling +886 227 753 456 phone number Click down if you have unsuccessfully reached The New York Times by calling +886 227 753 456 phone number 0 0 users reported that they have UNsuccessfully reached The New York Times by calling +886 227 753 456 phone number
    100%
    Confidence score
    Taiwan
    More phone numbers
  3. The New York Times emails
  4. The New York Times address
    620 Eighth Avenue, 9th floor, New York, New York, 10018, United States
  5. The New York Times social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
The New York Times Category
The New York Times is ranked 1 among 51 companies in the News category
#01 The New York Times The New York Times #02 BBC.co.uk BBC.co.uk #03 The Washington Post The Washington Post #04 FoxNews FoxNews #05 BuzzFeed BuzzFeed

Most discussed complaints

Did not issue refund
1
(opinions to this review)
The New York Times Alternatives
CNN 381 reviews NESN 5 reviews Bloody Elbow 3 reviews Clark Howard 2 reviews Fox Nation 16 reviews