The Press Enterprise / PE.com
Reviews and Complaints

A receipt for my payment...that's all I want! My company pays for a year of service which is automatically charged to our credit card on file. I never receive a notification that the payment is due and once the payment I don't even receive a confirmation that the payment has been made. I have called 3 times to request a copy of the receipt...each time they apologize and promise to send me my receipt in a couple of hours...it never comes. I just want my receipt!

I've had 1 paper delivered and why am I paying again. They keep delivering to my old address. I even spoke to the gentleman that delivers and he can't get it right. I'm even more upset that u keep charging me for something I've bever even recieved. I've complained and called many times. I'm fed up.

My husband was stopped in front of a grocery store by a Press Enterprise newspaper salesperson. The person said if he paid $12.39 once, he would get the Sunday paper for a year and not have to pay agin. He would also get free gift cards from 7-eleven and amazon. Well we got ONE newspaper and its been MONTHS and they've been deduction $12.39 from our account without authorization . Don't sign up for these things...

I signed up in December 2017 for the digital subscription with Sundays print. I've never got any Sunday print this whole time. At first they were billing me $12.42 about every 4 weeks. Then on 4/20/18 i was charged $12.42. Then 2 weeks 6 days later on 5/10/18 i was charged $15.53, then only 13 days after that on 5/23/18 they charged another $12.42 to my card. 3 weeks 2 days after that on 6/15/18 i was chearged $12.42, and once again 2 weeks 4 days later on 7/5/18 they charged me $21.55. I'm pissed. WTH do they keep charging me so much for? I tried calling and they were closed but their automated service said i have a balance of $21.48 and I'm paid up until August. I don't even want this [censored]ty service anymore. Like i said they have never given me one Sunday print this whole time. So don't subscribe to them they will only rip you off.

3 weeks now I've called & left messages for a Sunday paper. No response & no paper. Last Monday I actually talked with someone who reassured me that I would get my paper 2/18. Nope. Nothing & even after another phone call - still no paper.

Sunday is the only day I have a subscription for & yet that can't even be counted on. No more. What's it going to take to get a paper? After this I wouldn't even consider a daily.

I have called to complain about Delivery of the Morning paper so very many times, it is past ridiculous. We moved here 7 years ago and this problem of afternoon Delivery started about 6 months ago. Many calls to complain go unheard where no one does anything to correct the problem. We no longer get the Morning paper to have with our Morning coffee. We get the paper between 1:00 PM and 3:15 PM. I do not understand how this is acceptable to management and definitely Not for the Owner. No one ever calls us back even though I have asked to talk to the Supervisor Or the Manager.
Thank you for your time I would appreciate some Help to receive the Morning paper in the Morning.

Subscription was only for 5 weeks $34.84...Subscription was continue with out my permission now i am being billed $23.26...I ask press enterprise to remove additional charges they refused...Account no. [protected]...Moreno valley, ca press enterprise scam for additional money through - subscriptions ...Beware...

I have been subscribing to this newspaper for over 6 months. From day one we have had late and missed deliveries.
I have made numerous phone complaints, asked to have the supervisor call me on several occasions, and never once a returned call. I am so fed up, but have no where else to turn.

Signed up for a 1 time 20 issue subscription cash with an agreement that there would be no further deliveries.
I don't even know how many they delivered because after the first few we opened the rest went straight into garbage from the driveway.
now 4 moths later the sent a bill to collection agency for 28.04 dollars to Joseph Mann and Creed.
I called the main office and they said they are not responsible for what the people selling their newspapers offer their customers.

this whole thing is a scam and the paper looks like something the high school paper would print.
28 dollars is not much but its the principal of it and the way they treat their customer that is wrong.
I give the a 4 thumbs down for service and quality.

Worst customer service I've ever encountered, signed up for 11 week sunday only subscription, havn't got my paper delivered 3 weeks in a row. Thats not even the worst, everytime you call to ask for it your on hold for 10 to 20 mins. Ive sent 3-4 emails left message with Michael a "supervisor" and have made multiple calls to customer service no calls back! I guess with all the internet news website they're not worried about losing any customers. I will never sign up for another subscription with them again