The NPD Group’s earns a 4.6-star rating from 11 reviews, showing that the majority of market research clients are exceptionally satisfied with data insights.
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Replied
I have been trying to redeem a $10 reward from ReceiptPal with no resolution
I have been trying to redeem a $10 reward from ReceiptPal with no resolution.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Replied
I redeemed a $50 rewards gift card through the app and never received an email with the code
I redeemed a $50 rewards gift card through the app and never received an email with the code. All attempts to contact the customer support through the app have been useless.Attached is their reply.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
I tried to redeem a $5 Amazon Gift Card from Receipt *** keeps repeatedly saying Oops!
I tried to redeem a $5 Amazon Gift Card from Receipt *** keeps repeatedly saying Oops! There's an issue with your account. Try again later. My Receipt Pal app is up to date. I just want my $5 Amazon Gift Card please
The complaint has been investigated and resolved to the customer’s satisfaction.
I cashed out from ReceiptPal for a $25 credit card. It ended up being a card that could only be used online. I rarely make purchases online.i was sent a code to activate the card And do not activate it , after seeing it could only be used for online purchases. My second complaint is in regards to ReceiptPal stating they need me to link my email , so they can see my online purchases . I refuse to do so, because personal emails or business are None of their business. How dare them require such personal information.
Is The NPD Group Legit?
The NPD Group earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The NPD Group. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The NPD Group resolved 90% of 11 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The NPD Group has claimed the domain name for npd.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Npd.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Npd.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The NPD Group as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for The NPD Group have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up The NPD Group and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Npd.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from The NPD Group.
I have been trying to cash out for a $100 Amazon gift card for a couple weeks now and keep getting the message that there is an issue with my
I have been trying to cash out for a $100 Amazon gift card for a couple weeks now and keep getting the message that there is an issue with my account. I have the correct amount of points and have the most recently updated version of the app.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
RecieptPal app, trying to redeem points for a gift card that I qualify
RecieptPal app, trying to redeem points for a gift card that I qualify. I receive an error message stating "oops there is an issue with your account, try back later." App is updated to the latest version. Contacted company via email several times with no response.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Replied
I have been trying to redeem points for a $10 Amazon gift card
I have been trying to redeem points for a $10 Amazon gift card. I keep receiving an error message stating "oops there is an issue with your account, try again later. The app is updated to the latest version and I have gotten no response at all when I contacted them through the app.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
I've been trying to redeem my qualified ReceiptPal points for a $50
I've been trying to redeem my qualified ReceiptPal points for a $50. Amazon gift card. I keep getting the same response, "Oops! there appears to be an issue with you account. Please try again later. I've tried many times and keep getting the same answer. I would like ReceiptPal to honor my points and issue me the gift card.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
RecieptPal app, Ive been trying to redeem points for a gift card that I qualify to redeem
RecieptPal app, Ive been trying to redeem points for a gift card that I qualify to redeem. I receive an error message stating "oops there is an issue with your account, try back later. The app is updated to the latest version about a month ago. No problem before but now even contacted the company via email several times with no response at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
On Thursday, August 19 I submitted my points though the Receipt Pal app
On Thursday, August 19 I submitted my points though the Receipt Pal app. I was entitled to receive a code for an electronic gift card for Amazon for $25. I did not receive it and have not received a response from them . I have only been referred back to their Help section of the app. I have been submitting copies of receipts to them for months in order to receive a gift card and now I haven't received it! What recourse do I have?
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
I have an issue with the Receipt Pal app - I have been trying to redeem a $10 retail e-Gift Card for all most a week now and I keep getting the
I have an issue with the Receipt Pal app - I have been trying to redeem a $10 retail e-Gift Card for all most a week now and I keep getting the message "Oops! There appears to be an issue with your account. Please try again later." My app is updated and I do have enough points to redeem this award. I have contacted their help center and they have not helped me at all. I am hoping that this can be resolved so that I can get my $10 retail e-Gift card.Thank you!
The complaint has been investigated and resolved to the customer’s satisfaction.
I cashed out from ReceiptPal for a $25 credit card
I cashed out from ReceiptPal for a $25 credit card. It ended up being a card that could only be used online. I rarely make purchases online.i was sent a code to activate the card And do not activate it , after seeing it could only be used for online purchases. My second complaint is in regards to ReceiptPal stating they need me to link my email , so they can see my online purchases . I refuse to do so, because personal emails or business are None of their business. How dare them require such personal information.
The NPD Group Reviews 0
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About The NPD Group
The NPD Group uses a variety of data sources, including point-of-sale receipts, surveys, and industry-specific data to provide its clients with accurate insights into consumer behavior and market trends. They have a strong understanding of the retail industry and provide data-driven insights that help their clients make informed business decisions.
The company is committed to providing the highest quality data insights to its clients, leveraging innovative technologies to ensure accuracy and reliability. NPD's research is trusted by leading brands and companies around the world, and its insights are frequently cited by the media.
With a strong focus on innovation, the NPD Group has developed a wide range of solutions to meet the unique needs of its clients. Their offerings include custom research projects, syndicated data subscriptions, and consulting services that help brands and retailers understand their target audience and develop winning strategies.
Overall, the NPD Group is a trusted and reliable partner for companies looking to gain a competitive edge in today's fast-moving market. Their commitment to quality data and insightful analysis makes them a valuable resource for businesses of all sizes and industries.
Overview of The NPD Group complaint handling
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The NPD Group Contacts
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The NPD Group phone numbers+1 (516) 625-0700+1 (516) 625-0700Click up if you have successfully reached The NPD Group by calling +1 (516) 625-0700 phone number 0 0 users reported that they have successfully reached The NPD Group by calling +1 (516) 625-0700 phone number Click down if you have unsuccessfully reached The NPD Group by calling +1 (516) 625-0700 phone number 0 0 users reported that they have UNsuccessfully reached The NPD Group by calling +1 (516) 625-0700 phone number+1 (917) 806-7902+1 (917) 806-7902Click up if you have successfully reached The NPD Group by calling +1 (917) 806-7902 phone number 0 0 users reported that they have successfully reached The NPD Group by calling +1 (917) 806-7902 phone number Click down if you have unsuccessfully reached The NPD Group by calling +1 (917) 806-7902 phone number 0 0 users reported that they have UNsuccessfully reached The NPD Group by calling +1 (917) 806-7902 phone number+1 (517) 285-1411+1 (517) 285-1411Click up if you have successfully reached The NPD Group by calling +1 (517) 285-1411 phone number 0 0 users reported that they have successfully reached The NPD Group by calling +1 (517) 285-1411 phone number Click down if you have unsuccessfully reached The NPD Group by calling +1 (517) 285-1411 phone number 0 0 users reported that they have UNsuccessfully reached The NPD Group by calling +1 (517) 285-1411 phone numberTechnical Services+1 (516) 625-7516+1 (516) 625-7516Click up if you have successfully reached The NPD Group by calling +1 (516) 625-7516 phone number 0 0 users reported that they have successfully reached The NPD Group by calling +1 (516) 625-7516 phone number Click down if you have unsuccessfully reached The NPD Group by calling +1 (516) 625-7516 phone number 0 0 users reported that they have UNsuccessfully reached The NPD Group by calling +1 (516) 625-7516 phone numberMedia Contact+33 1 41 97 26 21+33 1 41 97 26 21Click up if you have successfully reached The NPD Group by calling +33 1 41 97 26 21 phone number 0 0 users reported that they have successfully reached The NPD Group by calling +33 1 41 97 26 21 phone number Click down if you have unsuccessfully reached The NPD Group by calling +33 1 41 97 26 21 phone number 0 0 users reported that they have UNsuccessfully reached The NPD Group by calling +33 1 41 97 26 21 phone numberAccount Manager
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The NPD Group emailslee.graham@npd.com94%Confidence score: 94%jenna.callery@npd.com94%Confidence score: 94%Itjulia.day@npd.com94%Confidence score: 94%megan.scott@npd.com94%Confidence score: 94%Communication
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The NPD Group address900 West Shore Rd, Port Washington, New York, 11050-4663, United States
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The NPD Group social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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