Menu
For Business Write a review File a complaint
The Salvation Army USA Customer Service Phone, Email, Contacts

The Salvation Army USA
Reviews and Complaints

salvationarmyusa.org

Learn how the rating is calculated

1.4 1 Review 743 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Salvation Army USA Complaints 743

ComplaintsBoard
E
2:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have to live here due to personal issues. And prepare for a major shock. A friend worked in the kitchen and told me about food safety/handling/preparing/serving procedures. I believe it too and wouldn't be surprised. These people shouldn't even be in the kitchen unless they have a certificate or completed a course or something on food. I was shocked to...

Read full review of The Salvation Army USA and 3 comments
ComplaintsBoard
T
1:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The captains of the Gainesville, Florida mission are discriminatory towards their employees regarding health issues and if you elect not to attend their Church mission they harass you at work and make impossible demands of you. The captain's wife even refers to herself as "Little Hitler". This sounds really Christian right? That has to be the most awful...

Read full review of The Salvation Army USA and 59 comments
ComplaintsBoard
J
11:06 am EST

The Salvation Army USA broken dryer

We recently bought a dryer from our local salvation army. It was forty dollars which was a reasonable price for what it was. The cashier told me upon check out that if it didn't work they would be able to give us at least a store credit. Sure enough the heating element did not work. We returned the next business day to speak with a manager about a refund. He was called to the front three times and we waited over half an hour with a increasingly cranky 1.5 year old. Finally my husband went to the back of the store trying to find the manager. He was right there in the store. He crossed his arms and looked at him and said "what?" my husband caught off guard by his bluntness politely explained our problem. Jim the manager interrupted him and said "we have a no return policy". Now we have a 250 pound hunk of metal sitting in our house and have forty less dollars. Because one person (Or many) was dishonest the consumer was punished. I thought the salvation army was meant to help people like my family better afford reasonalbe accomidations, not to rip off the working poor. How christian is that? I'm pretty sure jesus didn't steal from the poor to pay the poor.

Read full review of The Salvation Army USA and 22 comments
Hide full review
22 comments
Add a comment
S
S
SalArmySucks
US
Nov 13, 2018 6:37 am EST

I attempted to drop off 2 boxes for donation and was accosted by a Salvation Army Driver at 1:15 pm and the St. Charles, MO location. 'Don' (was on his shirt) yelled at me and instructed that if i drop off my donation, he and his asst will 'do something' about it. I will never donate to this shameful organization again. Good day.

B
B
Bekahwhite2015
US
Nov 12, 2018 4:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

All pants I was trying on had all the price tags stapled onto the pants and it sliced up my side of my leg and sliced open my thumb! Asked for a bandaid and she didn't even ask if I was okay!

C
C
Chad Korte
US
Nov 12, 2018 9:05 pm EST

Reading the rivebender page and came across this. This is the prejudice people you employ. I am done shopping and donating to this company and putting this picture all over.

View 0 more photos
T
T
Trkdrvr71
US
Nov 11, 2018 9:59 pm EST

I have a disability and unable to work, and I have provided proper documentation to my caseworker name Tony Thompson here at the Bowling Green, Kentucky Salvation Army Shelter. In a month's time since I have been here they have denied me the right to take a shower approximately 12 times.

H
H
Huhdude
US
Nov 11, 2018 3:07 pm EST

The black attendees, employees, and staff are showing for more concern for blacks. For whites and myself seem to have strickter guide lines and more action concenquences to have less of chance making bed time. The operations manager is this way towards me.

F
F
Fpquantum
US
Oct 27, 2018 8:22 pm EDT

Date: 6/5/17 1pm
Store employees smoking in front of delivery door as customers are dropping off donations. State law requires people to smoke at leas 25ft from any entrance. Location:1601 W 23rd St
Lawrence, KS 66046
United States

A
A
Alfred Lafon
US
Oct 15, 2018 11:23 pm EDT

Well after trying a large number of e-mails i found it's
become very clear that the Salvation Army will not respond
in any way! I however got the unlicensed radio operator off
GMRS band when we took mobile antennas to and around
Camp Tomahawk. We were meet on a public road by a very
upset camp manager who thinks he can stop cars on public
roads?

L
L
LeLe9146
US
Oct 14, 2018 2:26 pm EDT

On 09/29/18, I made a purchase and apparently the items were not in my bag when I got home. On 10/01/18, I attempted to reach the Matthews store to request a hold on the items. Twelve calls to the direct store, corporate office and the operator line. No success. The phone rings and then terminates the call. ClerkID: Walker2, Ref #: 1098.

Thanks

D
D
dghost
US
Sep 19, 2018 8:29 pm EDT

I am disgusted that the Salvation Army would even consider having a conference at this expensive place, as a charity organization. Why in the world would you set it there, instead of some moderate costing conference setting! I will never give to the Salvation Army again. I am appalled.

A
A
Amber Marie16382405
US
Sep 18, 2018 6:12 pm EDT

When I approached the cash register, there was a dirty blonde haired worker named Amy . She was being very rude & disrespectful towards me for no reason . She gave me dirty looks & rolled her eyes when I asked questions . She wanted me to do HER JOB & take the clothes off of the hangers . But when I asked if it was her job she got snobby with me .

The Salvation Army USA Reviews 0

Looks like The Salvation Army USA has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent The Salvation Army USA, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About The Salvation Army USA

Screenshot The Salvation Army USA
The Salvation Army USA offers a range of services including disaster relief, homeless shelters, and rehabilitation programs. They also provide thrift stores and community centers, aiming to meet various social needs. Assistance extends to hunger relief, youth camps, and holiday assistance.
How to file a complaint about The Salvation Army USA?

Here is the guide on how to file a complaint or review about The Salvation Army USA on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with The Salvation Army USA in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint or review about The Salvation Army USA on ComplaintsBoard.com.

Overview of The Salvation Army USA complaint handling

The Salvation Army USA reviews first appeared on Complaints Board on Nov 17, 2008. The latest review Multiple workers within the stickney Manhattan store was posted on Aug 7, 2024. The latest complaint Shipping charge on on inv# 125888940 was resolved on Sep 28, 2022. The Salvation Army USA has an average consumer rating of 1 stars from 744 reviews. The Salvation Army USA has resolved 67 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. The Salvation Army USA Contacts

  2. The Salvation Army USA phone numbers
    +1 (800) 725-2769
    +1 (800) 725-2769
    Click up if you have successfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number 0 0 users reported that they have successfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number Click down if you have unsuccessfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number 0 0 users reported that they have UNsuccessfully reached The Salvation Army USA by calling +1 (800) 725-2769 phone number
  3. The Salvation Army USA emails
  4. The Salvation Army USA address
    15 Slaters Lane, Alexandria, Virginia, 22313, United States
  5. The Salvation Army USA social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
  7. View all The Salvation Army USA contacts

Most discussed The Salvation Army USA complaints

Discrimination
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.