The Vinyl Outlet’s earns a 2.4-star rating from 19 reviews, showing that the majority of customers are somewhat dissatisfied with their installations.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Don't buy your fence from this company!
Don't buy your fence from this company! I wouldn't even give it half a star. They don't answer your calls, you have to go to their place to get someone to help you. The warranty doesn't exist, you have to pay a lot for repairs that are clearly the installers' fault. The fence posts aren't set in concrete, no rebar, not enough screws to hold the sleeves to the pipe. They just cut the bottom of the sleeves and put them on top of the ground instead of sinking them in. It's a mess. No other fence company would come to fix it. Two private contractors told me to sue. One said it was too big of a job, didn't want it. The other did it for $8000, I paid $10,000. I have lots of pictures. I probably won't win if I sue because they have excuses for everything. I should have listened to others' advice.
My itemized receipt came from Vicky and we are all set
My itemized receipt came from Vicky and we are all set... Thank You for resolving the issue.
My itemized receipt came from Vicky and we are all set... Thank You for resolving the issue.
Scheduled appointment for 12pm on 4/26 and company was a no call, no show. Red flag was when representative asked if there where any other decision makers who needed to be present. Why would a contractor ask such a question in 2021 and would a non-decision maker request an estimate. Would not recommend to other female homeowners.
I am a 3 times vinyl outlet customer. First my fence, then my deck and lastly my railings! All 3 jobs are beautiful. If I can find another exterior vinyl project to do, I would have them do it! 10 out of 10 every time!
Recently The Vinyl Outlet installed a fence across the back of my yard. We chose a premium color because it's next to our pool. We are so happy we did. They came the day they said they would, on time! The installation was fast and with no mess. This fence is the focal point of our yard and we could not be happier. They even used a picture of it in one of their ads. I would highly recommend them!
Worst contractor of ever seen
Worst contractor of ever seen. Put the fence up and left holes on the neighbors side and when the representative saw the damage he said we don't fix that. They could have had another $10,000 job but no way
Worst contractor of ever seen. Put the fence up and left holes on the neighbors side and when the representative saw the damage he said we don't fix that. They could have had another $10,000 job but no way
I had someone come out to my home to give me an estimate for a LARGE deck. I knew it was going to be pricey, the guy comes out and I start explaining to him what I would like, and I was saying “we” meaning my husband and I. Before I could even finish telling him what I wanted, he yelled a quote at me and told me we won’t talk about anything without your husband. He kept saying how big the deck was, we went to show me all the samples in the back of his car, throwing them around talking down any product that wasn’t their newest material. All he kept saying was how I was unable to make decisions without my husband and how he doesn’t want to have to come back. Finally after explaining to him that I am able to make decisions in my household I asked him to leave because I couldn’t stand his belittling attitude, and lack of interest in anything I had to say anymore. Apparently women of the household can’t make decision, or have intelligent conversation about products and materials in his eyes. Terrible terrible sales person.
I am a 3 times vinyl outlet customer
I am a 3 times vinyl outlet customer. First my fence, then my deck and lastly my railings! All 3 jobs are beautiful. If I can find another exterior vinyl project to do, I would have them do it! 10 out of 10 every time!
Thr vinyl outlet did a wonderful job on my fence
Thr vinyl outlet did a wonderful job on my fence. It feels like im in a whole new backyard. The installers were exceptional and i even received a follow up call to make sure i was satisfied and all was well. 2 THUMBS UP TVO!
My family has been very impressed with the Vinyl Outlet’s wonderful customer service and beautiful craftsmanship
My family has been very impressed with the Vinyl Outlet’s wonderful customer service and beautiful craftsmanship. My parents purchased a fence and porch from the Vinyl Outlet that has absolutely transformed their home, I highly recommend using this company for all of your outdoor projects!
Scheduled appointment for 12pm on 4/26 and company was a no call, no show
Scheduled appointment for 12pm on 4/26 and company was a no call, no show. Red flag was when representative asked if there where any other decision makers who needed to be present. Why would a contractor ask such a question in 2021 and would a non-decision maker request an estimate. Would not recommend to other female homeowners.
During last week’s windstorm, the fence post for my gate across the driveway had turned 45° because of the force of the winds blowing against
During last week’s windstorm, the fence post for my gate across the driveway had turned 45° because of the force of the winds blowing against the gate. I called vinyl outlets and left them a message about about the problem. They called me right back and a technician came out the next day to repair everything. Wonderful customer service!
Worst customer service ever!
Worst customer service ever! I submitted my information through their contact page and never got a call or email back. I showed up at their location to see if I could get an estimate. The guy was so rude! He said he couldn't help me, that this location was only the warehouse and that I had to call customer service for an estimate instead. How are they even in business?
The Vinyl Outlet did a wonderful job on my fence
The Vinyl Outlet did a wonderful job on my fence. It feels like I'm in a private paradise and looks like a whole new backyard. The installers were exceptional and I even received a follow up phone call to make sure I was satisfied. A special big thank you to Rene, Vicky and the hard working installers. I'm proud of myself for choosing the Vinyl Outlet for transforming my home!
Recently The Vinyl Outlet installed a fence across the back of my yard
Recently The Vinyl Outlet installed a fence across the back of my yard. We chose a premium color because it's next to our pool. We are so happy we did. They came the day they said they would, on time! The installation was fast and with no mess. This fence is the focal point of our yard and we could not be happier. They even used a picture of it in one of their ads. I would highly recommend them!
Vicki the office mgr
Vicki the office mgr. from Vinyl Outlet Cheektowaga, basically did a "bait & switch" on me the day the work was to begin. I had received an on-site quote to replace my posts and railings. It was discussed with the Designer (Dayton), that the posts would be reinforced underneath & mounted on the decking top. When the workers arrived they said "Vicky" told them to put sleeves over the existing posts! This was NEVER discussed! I had to sign a warranty waiver to get the job done the way it was originally quoted & discussed. I am VERY UNHAPPY WITH VINYL OUTLET quoting one way & then saying something else upon arrival to do the work! BE CAREFUL!
I paid a LOT of money for a vinyl fence for my backyard, which supposedly had a warranty
I paid a LOT of money for a vinyl fence for my backyard, which supposedly had a warranty. I just recently told them that I have a small hole in my fence, which actually looks like it was made by a rock (?) bullet (?) I don't know but whatever the case, it is a hole about the size of a nickel. So, the person responds that it is going to be $219 + tax to fix that hole. I could have gotten 2 fences for the price of the one that I have and now needing to pay money for a repair in one small part of one panel that I could probably go to a local store to get an entire side of paneling for. I definitely wouldn't recommend them to anyone. Better off to use someone with a local fence company. I was desperate to get it done quickly where other companies were lacking manpower and supplies due to the pandemic. I see now that I am paying for my desperation.
I had someone come out to my home to give me an estimate for a LARGE deck
I had someone come out to my home to give me an estimate for a LARGE deck. I knew it was going to be pricey, the guy comes out and I start explaining to him what I would like, and I was saying “we” meaning my husband and I. Before I could even finish telling him what I wanted, he yelled a quote at me and told me we won’t talk about anything without your husband. He kept saying how big the deck was, we went to show me all the samples in the back of his car, throwing them around talking down any product that wasn’t their newest material. All he kept saying was how I was unable to make decisions without my husband and how he doesn’t want to have to come back. Finally after explaining to him that I am able to make decisions in my household I asked him to leave because I couldn’t stand his belittling attitude, and lack of interest in anything I had to say anymore. Apparently women of the household can’t make decision, or have intelligent conversation about products and materials in his eyes. Terrible terrible sales person.
At first I was very impressed with the work that was done
At first I was very impressed with the work that was done. I had a porch installed. It cost $7,000 so clearly not cheap. I had solar lights installed and shortly after the solar lights weren’t working. The customer service representative told me to replace the batteries. We hung up and when I tried to follow his instructions to remove the part to replace the batteries I was not able to remove the part. It looked it had been jammed and I didn’t feel comfortable forcing it off. I called back and he told me to just break it off. I said I didn’t want to do that and he finally offered for someone to come take a look. They showed up and replaced the batteries (I was not home for this so I’m not sure what he did). A few weeks later and the light is not working yet again. I called again and left a message with the vinyl outlet and they called back and said at this point they can’t do anything and to call the manufacturer. So I did. The manufacturer asked me for information that was never provided to me and asked me what he did when he replaced the batteries, which not sure why I would know that information. We ended the call without any result and I called the vinyl outlet again. I was put through to the same man that has been trying to resolve this issue with me, although now I feel like I’m just being passed along to someone else. When I told him who I was he got very sarcastic with me, then stated I was the one that broke the solar light by putting the wrong battery in it (the light that isn’t working is the light that I wasn’t even able to remove to put a new battery in it so that’s untrue). He then argued back and forth with me about why the light broke and said to call the manufacturer back or I could bring the lights to the vinyl outlet. I explained that this is very inconvenient and also poor customer service given the amount of money spent on this project. He again got very sarcastic with me and then the phone got muffled and I said that I could hear him. So then he came back and was more clear but kept saying the same things over and over about how I broke it and then said “well I can have someone come take a look as a courtesy,” which honestly set me off a little because I wouldn’t consider them coming to fix something they installed a courtesy, I would consider that the right thing to do. I said I would prefer that especially after the hassle this has become. Then he stated that he already had given me that option earlier, which he didn’t and then had to say AGAIN that I broke it. I felt as though he just wanted to go back and forth arguing with me. When I asked to speak to someone else above him, he conveniently said there wasn’t anyone else there currently so I said is there someone I can call then and all of a sudden it changed to she will call you back when she is here. About 2 minutes later my phone rang from the supervisor. Interesting how just a few minute ago no one was there… The supervisor connected our call to the manufacturer and came back with a result of I would have to pay for the lights to be shipped to the manufacturer for a repair. Not really the result I thought would come of this given how large the vinyl outlet is and again how much I paid for this. She also said she’ll have a talk with him but it’s really unlike him to be that way. Ok, I’m sure you’ll talk to him. This entire process has been such a headache and I will never use or refer anyone to the vinyl outlet after such poor customer service again and again. I just wish they could have offered a better option that would leave me feeling like a happy customer. Unfortunately, not the case.
Thr vinyl outlet did a wonderful job on my fence. It feels like im in a whole new backyard. The installers were exceptional and i even received a follow up call to make sure i was satisfied and all was well. 2 THUMBS UP TVO!
Worst customer service ever! I submitted my information through their contact page and never got a call or email back. I showed up at their location to see if I could get an estimate. The guy was so rude! He said he couldn't help me, that this location was only the warehouse and that I had to call customer service for an estimate instead. How are they even in business?
At first I was very impressed with the work that was done. I had a porch installed. It cost $7,000 so clearly not cheap. I had solar lights installed and shortly after the solar lights weren’t working. The customer service representative told me to replace the batteries. We hung up and when I tried to follow his instructions to remove the part to replace the batteries I was not able to remove the part. It looked it had been jammed and I didn’t feel comfortable forcing it off. I called back and he told me to just break it off. I said I didn’t want to do that and he finally offered for someone to come take a look. They showed up and replaced the batteries (I was not home for this so I’m not sure what he did). A few weeks later and the light is not working yet again. I called again and left a message with the vinyl outlet and they called back and said at this point they can’t do anything and to call the manufacturer. So I did. The manufacturer asked me for information that was never provided to me and asked me what he did when he replaced the batteries, which not sure why I would know that information. We ended the call without any result and I called the vinyl outlet again. I was put through to the same man that has been trying to resolve this issue with me, although now I feel like I’m just being passed along to someone else. When I told him who I was he got very sarcastic with me, then stated I was the one that broke the solar light by putting the wrong battery in it (the light that isn’t working is the light that I wasn’t even able to remove to put a new battery in it so that’s untrue). He then argued back and forth with me about why the light broke and said to call the manufacturer back or I could bring the lights to the vinyl outlet. I explained that this is very inconvenient and also poor customer service given the amount of money spent on this project. He again got very sarcastic with me and then the phone got muffled and I said that I could hear him. So then he came back and was more clear but kept saying the same things over and over about how I broke it and then said “well I can have someone come take a look as a courtesy,” which honestly set me off a little because I wouldn’t consider them coming to fix something they installed a courtesy, I would consider that the right thing to do. I said I would prefer that especially after the hassle this has become. Then he stated that he already had given me that option earlier, which he didn’t and then had to say AGAIN that I broke it. I felt as though he just wanted to go back and forth arguing with me. When I asked to speak to someone else above him, he conveniently said there wasn’t anyone else there currently so I said is there someone I can call then and all of a sudden it changed to she will call you back when she is here. About 2 minutes later my phone rang from the supervisor. Interesting how just a few minute ago no one was there… The supervisor connected our call to the manufacturer and came back with a result of I would have to pay for the lights to be shipped to the manufacturer for a repair. Not really the result I thought would come of this given how large the vinyl outlet is and again how much I paid for this. She also said she’ll have a talk with him but it’s really unlike him to be that way. Ok, I’m sure you’ll talk to him. This entire process has been such a headache and I will never use or refer anyone to the vinyl outlet after such poor customer service again and again. I just wish they could have offered a better option that would leave me feeling like a happy customer. Unfortunately, not the case.
The Vinyl Outlet did a wonderful job on my fence. It feels like I'm in a private paradise and looks like a whole new backyard. The installers were exceptional and I even received a follow up phone call to make sure I was satisfied. A special big thank you to Rene, Vicky and the hard working installers. I'm proud of myself for choosing the Vinyl Outlet for transforming my home!
The Vinyl Outlet Complaints 4
I didn't want them to install a fence while I was at work, but they went ahead and did it anyway
I didn't want them to install a fence while I was at work, but they went ahead and did it anyway. They didn't do a good job, and I've been trying to contact them since the first day to come and check it because I think it's in the wrong place. It's been about a month now, and they still haven't responded. No one will call me back.
I got this contract with The Vinyl Outlet Inc
I got this contract with The Vinyl Outlet Inc. but it ain't complete. It don't even tell me what I'm payin' for. And to make matters worse, they changed the contract without givin' me a copy. They made me sign it when I was sick, fresh outta the hospital after a transplant. I told 'em I need to know the prices for what I'm payin' for, but they said they charge by the work, not by the linear foot. So I need a breakdown of the work they gonna do. Plus, they advertise a 25% discount on installation, but I did the math and it looks like they only gave me 8 bucks off on a 4000 dollar job.
The Vinyl Outlet Inc
The Vinyl Outlet Inc. put up a gate on my house on April 15. When I got home to check out the work, I saw that they left a bunch of dirt inside the fence where they dug the hole. They also put in a door for walking, but it's too small for my car to fit through. The guy who measured for the fence even parked his car on the side of the house when he measured it the first time. I asked about having double doors or a single door for the front of the gate so I could park my car, and he said a single door would be cheaper. The contract doesn't say what kind of door should be installed. I called them a bunch of times to leave a message, asking them to call me back, but they never did. My mom called them, and they told her it would cost a crazy amount of money, at least thousands, to replace those doors. I think they charged way too much for their vinyl fence services.
Is The Vinyl Outlet Legit?
The Vinyl Outlet earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The Vinyl Outlet has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for thevinyloutlet.com can be seen as a positive aspect for The Vinyl Outlet as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of The Vinyl Outlet's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Thevinyloutlet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thevinyloutlet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Thevinyloutlet.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The thevinyloutlet.com may offer a niche product or service that is only of interest to a smaller audience.
- The Vinyl Outlet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
On May 12, I paid The Vinyl Outlet an initial deposit of $1334.00 for an installation job that required 2 steps and 2 railings, with a total
On May 12, I paid The Vinyl Outlet an initial deposit of $1334.00 for an installation job that required 2 steps and 2 railings, with a total cost of $4000. The Vinyl Outlet was responsible for obtaining the permit from the town of Amherst to start and complete the job. They were also supposed to know the proper code for the height of the railings. On June 19, the installers arrived to begin the job. At that point, I had to give them another check for $1333.00 in order for them to start. After the job was completed, I was supposed to give them a final check of $1333.00. However, that did not happen. Shortly after the job was finished, I discovered that the railings were not up to code. The code requires the railings to be 36 inches high, but the railings they installed are only 31 inches tall. Additionally, I found out that no permit was obtained from the town of Amherst. There was no inquiry made for a permit to start or complete the job. When I confronted the representative from The Vinyl Outlet, they claimed that the railings were 36 inches tall. I informed them that they were actually 31 inches, but they had no response. At this point, I need the railings removed and new ones installed correctly. Considering the amount of money I paid, I should be able to have this installation done without any worries.
About The Vinyl Outlet
One of the key factors that sets The Vinyl Outlet apart is their unwavering commitment to delivering exceptional products. They take great pride in offering vinyl solutions that are not only visually appealing but also durable and long-lasting. Their extensive range of vinyl products is designed to withstand the test of time, ensuring that customers can enjoy their investment for years to come.
The Vinyl Outlet's website showcases their extensive portfolio, allowing customers to explore the various options available. From classic and elegant fence designs to modern and stylish deck options, their website provides a comprehensive overview of the possibilities. The user-friendly interface makes it easy for visitors to navigate through the different categories and find the perfect vinyl solution to meet their specific needs and preferences.
In addition to their impressive product range, The Vinyl Outlet also boasts a team of highly skilled professionals. Their experienced staff is dedicated to providing exceptional customer service and ensuring that every project is completed to the highest standards. From initial consultation to final installation, they guide customers through the entire process, offering expert advice and assistance along the way.
The Vinyl Outlet's commitment to customer satisfaction is evident in the numerous positive reviews and testimonials they have received. Their clients consistently praise the company for their professionalism, attention to detail, and the outstanding quality of their vinyl products. This positive feedback further solidifies The Vinyl Outlet's reputation as a reliable and trustworthy provider in the industry.
Furthermore, The Vinyl Outlet understands the importance of affordability without compromising on quality. They strive to offer competitive pricing options, making their premium vinyl products accessible to a wide range of customers. By providing excellent value for money, they ensure that customers can enjoy the benefits of vinyl without breaking the bank.
Overall, The Vinyl Outlet is a leading provider of top-quality vinyl products, offering a wide range of options to enhance outdoor spaces. With their commitment to excellence, exceptional customer service, and competitive pricing, they have earned a well-deserved reputation as a trusted and reliable company in the industry.
Overview of The Vinyl Outlet complaint handling
-
The Vinyl Outlet Contacts
-
The Vinyl Outlet phone numbers+1 (716) 675-0800+1 (716) 675-0800Click up if you have successfully reached The Vinyl Outlet by calling +1 (716) 675-0800 phone number 0 0 users reported that they have successfully reached The Vinyl Outlet by calling +1 (716) 675-0800 phone number Click down if you have unsuccessfully reached The Vinyl Outlet by calling +1 (716) 675-0800 phone number 0 0 users reported that they have UNsuccessfully reached The Vinyl Outlet by calling +1 (716) 675-0800 phone number
-
The Vinyl Outlet address3570 Broadway St, Buffalo, New York, 14227-1127, United States
-
The Vinyl Outlet social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
During last week’s windstorm, the fence post for my gate across the driveway had turned 45° because of the force of the winds blowing against the gate. I called vinyl outlets and left them a message about about the problem. They called me right back and a technician came out the next day to repair everything. Wonderful customer service!
My family has been very impressed with the Vinyl Outlet’s wonderful customer service and beautiful craftsmanship. My parents purchased a fence and porch from the Vinyl Outlet that has absolutely transformed their home, I highly recommend using this company for all of your outdoor projects!
Vicki the office mgr. from Vinyl Outlet Cheektowaga, basically did a "bait & switch" on me the day the work was to begin. I had received an on-site quote to replace my posts and railings. It was discussed with the Designer (Dayton), that the posts would be reinforced underneath & mounted on the decking top. When the workers arrived they said "Vicky" told them to put sleeves over the existing posts! This was NEVER discussed! I had to sign a warranty waiver to get the job done the way it was originally quoted & discussed. I am VERY UNHAPPY WITH VINYL OUTLET quoting one way & then saying something else upon arrival to do the work! BE CAREFUL!
I paid a LOT of money for a vinyl fence for my backyard, which supposedly had a warranty. I just recently told them that I have a small hole in my fence, which actually looks like it was made by a rock (?) bullet (?) I don't know but whatever the case, it is a hole about the size of a nickel. So, the person responds that it is going to be $219 + tax to fix that hole. I could have gotten 2 fences for the price of the one that I have and now needing to pay money for a repair in one small part of one panel that I could probably go to a local store to get an entire side of paneling for. I definitely wouldn't recommend them to anyone. Better off to use someone with a local fence company. I was desperate to get it done quickly where other companies were lacking manpower and supplies due to the pandemic. I see now that I am paying for my desperation.