American Standard Online
Reviews and Complaints

My husband and I paid american standard online $199 and they were supposed to find us a home within a couple days after that that never happened I did everything I was supposed to do to get my refund I was sent an email saying they were going to refund my money and they never did i'd like my money back can someone help me please I have all the emails I sent them and emails they sent me back I have all the proof I need that they scam to me so if someone could please call me [protected] I would appreciate some help they are thieves that just scam you and they scammed us at a horrible time I gave them part of our moving money and they kept it we couldn't couldn't move at all then they ended up costing us a lot more money in the long run thank you

Purchased this toilet 7/15/17 at Rona Lindsay ON. Toilet has a 5 year warranty with American Standard. Toilet tank liner has become loose. I have attempted to contact American Standard customer service for weeks. Spent over an hour with no answer on phone - put on hold. Sent two detailed emails. Received an automated response but no further emails. Contacted Rona store where Vlad Sinkovic in Kitchens also tried to contact American Standard. We sent pictures of the toilet tank. No response. He too spent over an 1 1/2 on phone waiting but no answer. Spoke to Manager Will, very friendly, who said Rona only accepts returns up to 90 days. I have no toilet to use and no help from anyone. What should my wife and I do? We need a new toilet asap. This is extremely frustrating!
Frank Luke
59 King St.
Lindsay, ON.
[protected]

I paid $199.99 to American Standard Online in hopes of viewing and purchasing a home that was in foreclosure, pre-foreclosure, or just for sale. Some of these "home" addresses were actually business' that were nowhere near going out of business let alone a home setting at all ex.(Wendy's, Mcdonalds, Captain D's) other homes weren't in foreclosure or for sale at all, as they still had families living in them with no intention of moving or even knowing that their homes were on a foreclosure site at all. Every home on this site was fraudulent. Then without warning the sire shut down completely.

I also joined the membership and paid $199.00 last year. However, I sent hundreds of letters to the property addresses listed on the website, which I was told the payment is only a few hundred dollar a month. But I never received any response from them about the property. As I was about to call them ask if I can get my money back, their website disappeared. The phone and email are not accessible anymore. I felt I was screwed over.

Called to request the $199.00 that was pulled from my account 6 months after I signed up. Got no where with the agents. Went to access the website for information on how to get my refund. The site is no longer active. I want my refund of $199.00 now. I feel I was used just to fund the CEO's bank account. I am mainly after my refund from this Fake company who prey on innocent customers.

I have contacted them with options and nothing comes out of it I signed up with them looking for a home when I relocated- guaranteed money back and never did receive the money back. All research I did showed it was not a scam but I see they can faulzify that information as well. I have spent time and money trying to obtain housing information to see that they do not do as promised and now their website does not appear to be active

I gave them $200 to help me find a house never got any help or my money back it's been 3years and no one has called me for a home or no one has tried to return my money so in other words it was a scam I still have my ID number that was giving to me at the time of payment is there anything I can do to get this resolved and or a full refund thanks I'm advanced

I had paid for something I didn't know about. When that happened I had canceled my account asap and when I wonted my money back I was upset that I couldn't get back right away. They has me go on the website to right to some home owners that was listed on the website but know the site is missing. I do not have a idea on how to get all my money even they was taking the money I don't know but the had a fee taking put after they had me to contact there people that was listed. I did write to five different addresses and had also paid for the stamps that I couldn't get to use! My mail went out and didn't get anything back as of madder of fact have of the mail got sent back to me. I had gotten a email that was perfect at once until I lost entrust in the company. My time was lost after I had mailed out the first five. Every had to be done there way.

I purchased a commercial water heater of American Standard brand. And only three months, it was leaking heavily. I called the service department and they investigated that it was the quality problem for their product. And they scheduled to deliver me a new one to replace the old one at 10:30AM on Saturday. And since they need us to take off the old one and give it back to them, I scheduled my installer to come begin the work at 9AM in the morning. And at exactly 9AM, this suck company call me and said they need to delay the deliver to 3PM. And I will need to pay my installer whole day to wait for them instead of half day. And they even with no compensation for they sudden delay, making me lost more. I wish I never purchased this poor water heater with such a poor brand. I will also not recommend any of my friends and families to purchase so that they won't get trouble.

I was tired of renting and wanted a change. So i saw this company online. They made me believe that they would walk me thru everything all i had to do was look thru a list and point one out. I did and nothing happen. Its been about 3 years and America Standard has not helped my family. Now we are homeless and lost everything we own. We are separated living on the street, hotels, or in the car. My name is Maquevia Pierce from San leandro, Can.

I went online to look at homes because I was in desperate need of finding a home a came across a couple of websites! I called a few of the sites but American Standard Online stood out to me the most after viewing their pics n info. I spoke to the specialist and everything sounded great so I had proceeded! I had paid to get view some homes thinking that in a few weeks I would be moving just as the specialist informed me but in turn I had to mail out letters for a home that I never got any response back from. If I had known that I had to mail out letters to these homeowners to get into their homes I would have never signed up if the program. I mailed out letters frequently still hoping that I would get into me a home still! But there was still no hope! So after my 90 days n no letters coming back to me I called in for a refund! They told me that I could get my refund after 90 days no questions asked if I did not get into a home but then after the 90 days there was still stipulations! She emailed me this long list of things to submit before I could get my refund n they no these homeowners were not responding to these people so there are no letters to send back, first of all!

I paid 199 and explained to them that I was in need of a home. They false advertise to get you to pay this 199 fee and they never help. I sent mail and stopped by the homes some of which were not there and others did not respond. After I kept requesting a refund they said something about wait 90 days. Then, I call and email and they did not respond. When I called and emailed again, they sent an email telling me to follow guidelines for refund. I want my refund and as I can see I am not the only one they scammed. We deserve much more than our 199 back for pain and suffering. What about interest on 199 from the time we pain to the time we receive our fund. I say we file a class action lawsuit. Are there any good lawyers out there who wish to help us?

We decided to try this thinking this would give us the opportunity to buy our own first home. We sent out a bunch of contact letters and only got 4 or 5 back and all of the either say no mail receptacle or no such address. We are on a tight budget as we live in a shelter so the 200 we sent was a waste. We could have used that to feed our 2 girls. On top of all that a lot of the listings were from back early 2000 to around 2012 or so. Listings never updated. Want our money refunded.

I was looking for a home to rent on Craigslist as I can't afford my rent now. I came across a listing for a home in my school District for 2 of my 4 children. I called and it was American Standard they told me that they would help me get into a home that I could afford and own. The nice women began to explain the process and fees. I told her one of my children has disabilities and I have very little money that doesn't go to her care. She assured me that if I wasn't in my new home in 90 days I would receive my money back. That there was at least 40 listings right near me and that I would have no problem finding a home. Well now their number doesn't work I have heard nothing about all the letters I sent out and will be out of a place to live soon as I told my landlord we would be moving. I am just beside myself. How can only do this to another person much less a mother of 4 with a child with disabilities. 200 might not be much to some but it's a lot to me. That's a month of my daughters seizure medication.

They told me and my husband they were going to do all the paper work for us and we should pay a fee of 199 and they told me they could only refund me back 150 on 10/17/2016 and since then there phone has been out of service .I told them I wanted a full refund of my money and the representative told me he could only get me back 150 and if I look on the bright side it's just 49 dollars am lossing.

Thus company is a total scam! I signed up over the phone through an agent who told me that after 3 months of having the service and you are unsuccessful in finding a home, your 200 dollar enrollment fee will be refunded. I sent over 25 contact letters and heard back from none of the homeowners. I am at my 3 month point and later found out that you have to have at least 5 denial letters in order to be refunded. How do you get denial letters if no one responds to you! I ended up finding another place to live and american standard online did nothing but bring frustration and ripped me out of 200 dollars. I spoke with a customer service manager who acted so arrogant, rude, and just didn't care about the situation. He did nothing to help me. This place is ripping 200 dollars away from people who are desperate to find a place to stay. That's all they are doing.

On may 28th, 2016, I, a 19 year old college student looking to relocate from WV to FL, was scammed majorly from ASO. I found the ad on craigslist while looking for places to rent. Contacted the "company" after seeing multiple ads, and a customer service rep was very helpful in the process of stealing my money. I went through with the process and immedietely realized it was a mistake. Upon logging on to the site, I was presented with a list of homes that were not for rent, they were pre-forclosed homes that still had home owners. I called for a refund and was given the 90 day run around. Yesterday was the 90 day mark, so I called today to request my refund. Little did I know that I needed 5 letters of denial. How am I supposed to get 5 letters of denial when the homes at the addresses are vacant, or obviously not for sale. I called again and talked to the "manager", and he told me he has no access to refund money without the letters and written request. So after stressing, I decided to call Discover, since I used my discover cc to pay for the $199 "fee". Discover was beyond helpful with filing a dispute and getting my money back. This company is FRAUD. Do not give your money to these fools. If it weren't for having a good credit card company such as discover, then I may not have gotten my money back. I've read that some banks won't dispute charges older than 90 days. PLEASE BEWARE. Definitely a lesson learned the hard way.

I saw this property on craigslist so I called the provided number (Craigslist link I was interested in : https://charlotte. Craigslist.Org/apa/[protected]. Html)

The housing agent kevin gleason - operator # 2587, said the have all of theses properties that are pre-foreclosure. I could rent, completely take over mortgage and a few other options. He say they have a how database of properties all over. Once I pay $199 registration fee, I will receive an email with a username and password to access to the housing data base. I even asked him how can I verify that this is legit and not a scam. So, he gave me his website to look over, : http://www.Americanstandardonline.com
It looks legit but, I still wasn't quite comfortable so, I called an actual relator and she told me it sounds like a scam. If a house is in "pre-forclosure" the owners still own the house and can still make their payment to continue to own, they are just late with payments. But, the bank does not own there house to sell it to anyone in any kind of way.

In other words don't believe this or spend your money, it is not real!

My son and I seen this company listed online rent to own, well that's what my son wanted to do but he didn't have a credit or debt card, so I put it on my card. I called and this very kind man explain to me how great this co. would help my son, I told this man I was on disbility and he assured me I would not have any problems getting my money back if this did not work out for us. I was going to live with my son when he got this home. So when we went to their web site my son said thaat sure is alot to do to even get to set appoinment to get a house, so we got a list of about 5 houses and not once did we get a response, so 90days went by and they tell me that I have to get so many of these people that own these houses to give us a regetion letter. No one is going to give you this information. So I keep calling American Standard and get the same runa round, they say that every one has to follow there termination process if you want your money backl. I need to know what to do now.

8/15/2014 11:42 AM - American Standard does NOT perform as represented. They have a BBB "F" RATING. I live in Fort Worth TX (76116)... their most recent listing is from 2011... today is 8/15/2014. Customer Service is [protected]. Doug is their manager. When challenged to run a list of current PRE-FORECLOSURES for my county... he chose to REFUND my money. I would assume this decision speaks for itself.RECOMMENDATION: DO NOT DO BUSINESS WITH THIS COMPANY.