thredUP’s earns a 4.3-star rating from 791 reviews, showing that the majority of secondhand fashion shoppers are very satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
thredup is stealing clothing & money from consumers
Thredup is an online resale shop. The premiss is you order a bag from their website and fill it with quality clothing then send it back and thredup will pay you for the clothing. However, what they won't tell you is that you will receive only pennies for brand new clothing you send in. I sent in 3 bags, about 150 items, of mostly brand new with tag...
Read full review of thredUP and 33 commentsthey even have an f rating on the bbb
I would only go to this site to use your free $10 credit and then run! But whatever you do, do not get scammed into sending them your nice name brand clothes in that handy huge bag they send you for free. That's how they get ya! They sent me a bag and told me to stuff it full and send it back for free and they would pay me top dollar for my clothes. BS!...
Read full review of thredUP and 6 commentsavoid this place at all costs
So I guess this site use to be some sort of bartering service. Now it functions more like a childrens re-sale clothing store online. So basically you send in your high quality kids clothes, get credit and choose items you would like to get in return, or there is the option to sort pictures of the items and pay via credit/debit or paypal.
I sent in about 30 items and kept a detailed list of the items that I sent in. About half of the items were accepted and oddly enough the items that were not accepted were mostly new with tags.. I get a very fishy feeling about that as I know the items were new with tags well known names and I am in a pet free/smoke free home. I tried to look past that and forward to getting the items that I had chose :)
Well, I guess I should have gotten a hint from the issues I had when I sent a bag in...
The items that I got in return had poo stains, tears, and one of the items had a strong and very nasty smell to it.
So let my venture help you out in your decision to go with this service. I would suggest Ebay, or some other clothing buy out like taking your old kids clothes to Once Upon a Child or something.
thredUP Reviews 0
If you represent thredUP, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About thredUP
One of the key features of thredUP is its commitment to sustainability. By encouraging people to buy and sell secondhand clothing, the company is helping to reduce the amount of textile waste that ends up in landfills. According to thredUP, the fashion industry is responsible for 10% of global carbon emissions and is the second-largest consumer of water worldwide. By promoting the reuse of clothing items, thredUP is helping to reduce the environmental impact of the fashion industry.
In addition to its commitment to sustainability, thredUP also offers a convenient and affordable way to shop for clothing. Users can browse through thousands of items from the comfort of their own homes, and the prices are often significantly lower than what one would pay for new clothing items. The platform also offers a wide range of sizes, making it easy for people of all body types to find clothing that fits them well.
Overall, thredUP is a great option for anyone who is looking for affordable, sustainable, and convenient ways to shop for clothing. With its wide selection of secondhand items and commitment to reducing textile waste, thredUP is helping to change the way we think about fashion and consumption.
Here is a guide on how to file a complaint against thredUP on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with thredUP in the 'Complaint Title' section.
4. Detailing the experience:
- Provide details on key areas of concern with the company.
- Mention any relevant information about transactions with thredUP.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.
5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.
7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against thredUP on ComplaintsBoard.com.
Overview of thredUP complaint handling
-
thredUP Contacts
-
thredUP phone numbers+1 (617) 575-9676+1 (617) 575-9676Click up if you have successfully reached thredUP by calling +1 (617) 575-9676 phone number 0 0 users reported that they have successfully reached thredUP by calling +1 (617) 575-9676 phone number Click down if you have unsuccessfully reached thredUP by calling +1 (617) 575-9676 phone number 1 1 users reported that they have UNsuccessfully reached thredUP by calling +1 (617) 575-9676 phone numberCustomer Service+1 (925) 266-5950+1 (925) 266-5950Click up if you have successfully reached thredUP by calling +1 (925) 266-5950 phone number 0 0 users reported that they have successfully reached thredUP by calling +1 (925) 266-5950 phone number Click down if you have unsuccessfully reached thredUP by calling +1 (925) 266-5950 phone number 0 0 users reported that they have UNsuccessfully reached thredUP by calling +1 (925) 266-5950 phone numberWalnut Creek Store+1 (737) 205-1718+1 (737) 205-1718Click up if you have successfully reached thredUP by calling +1 (737) 205-1718 phone number 0 0 users reported that they have successfully reached thredUP by calling +1 (737) 205-1718 phone number Click down if you have unsuccessfully reached thredUP by calling +1 (737) 205-1718 phone number 0 0 users reported that they have UNsuccessfully reached thredUP by calling +1 (737) 205-1718 phone numberAustin Store+1 (415) 402-5202+1 (415) 402-5202Click up if you have successfully reached thredUP by calling +1 (415) 402-5202 phone number 1 1 users reported that they have successfully reached thredUP by calling +1 (415) 402-5202 phone number Click down if you have unsuccessfully reached thredUP by calling +1 (415) 402-5202 phone number 0 0 users reported that they have UNsuccessfully reached thredUP by calling +1 (415) 402-5202 phone number
-
thredUP emailssupport@thredup.com100%Confidence score: 100%Supportjames@thredup.com98%Confidence score: 98%Executivelegal@thredup.com97%Confidence score: 97%Legalreebok@thredup.com95%Confidence score: 95%
-
thredUP address114 Sansome St., 5th Floor, San Francisco, California, 94104, United States
-
thredUP social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 21, 2024 - View all thredUP contacts
Most discussed complaints
Seeking total of $500 (plus 2 promotion codes) to resolve inquiries involving payout and promotion errorsRecent comments about thredUP company
Seeking total of $500 (plus 2 promotion codes) to resolve inquiries involving payout and promotion errors
InternetWines
2 reviews
Wisteria
10 reviews
Nikeoutletstore.org
10 reviews
Colorado Living
2 reviews
Offers.com
10 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I never received my order even though it shows to be shipped. I have tried for 2 weeks to contact someone and left numerous emails, and have still not had any response what so ever! I feel this company is a scam and that I got taken!
When checking out of my shopping cart while logged in. I have my credit card on file. I never get the offered discount code.
Hello, we're sorry to hear that you had a bad experience with thredUP. We are extremely picky about what we accept as we need to maintain high quality standards for reselling items to other families. We often come across new with tag items that still have imperfections, so new with tag items are not automatically accepted. Because we are so selective and cannot take everything that other resale/donation channels can, we realize that our service is not for everyone. We try to emphasize that our true value is being the easiest way to hand down your kids' clothing while making sure it doesn't go to landfill.
As for the items that you purchased from our store, please send us a note at support@thredup.com as we do stand behind our quality and are disappointed that items with the characteristics you describe got past our quality inspection. As a policy, we check clothing very carefully at several stages in our process. In fact, if we catch items as late as packing – even the slightest stain – we'll give a full refund for the item and often still include the item if the imperfection is small enough and we think the item could still be of use to our customer. We agree that you should not have received flawed items and would like the opportunity to correct this.
We hope to hear from you!
Michelle at thredUP