Banggood
Reviews and Complaints

As a potential customer considering Banggood.com, it's important to note the mixed experiences shared by customers. While some have expressed satisfaction with the products and delivery times, others have faced challenges with customer service, shipping delays, and product quality. It seems that communication and resolution processes could be improved to enhance the overall customer experience. Before making a purchase, it's advisable to weigh these factors carefully and proceed with caution.

I have had the opportunity to purchase some items from Banggood and must share my experience. For those who may not know, Banggood is a Chinese-based business that specializes in selling different kinds of gadgets and toys. While I did receive some items as advertised, there were a few things that made for a less-than-satisfactory experience.

Firstly, there is a chance that your package may not arrive, even if you have paid for insurance. If this happens, you will have to correspond with the company for several weeks, if not months, in the hopes of receiving compensation. While PayPal can sometimes help expedite this process, it is not guaranteed.

Furthermore, if the item you receive is damaged, you will have to go through the long process of furnishing photos and videos of the damaged item, as well as the packing material and labels, before receiving partial compensation. It can be quite frustrating to wait so long for something that may not even come to fruition in the end.

The tracking system is also not very reliable, so it may be difficult to determine the location of your shipment. Furthermore, even if your package is lost in transit, the company may not take any action to remedy the situation, even if you have purchased insurance.

Shipping time can also take longer than expected – sometimes up to six to eight weeks – if you ever actually receive your merchandise.

Overall, I cannot in good conscience recommend Banggood. While some items may arrive as advertised, there are too many factors that make for a very bad company experience.

So, I was browsing online for some electronic parts and came across Banggood.com. I decided to order an ESC and paid $152 for it. But to my disappointment, the item turned out to be faulty. So, I contacted their customer support team and asked for a replacement.

The response I got was highly unsatisfactory, to say the least! They asked me to pay for the shipping cost since the item was not working. I told them that I would be happy to return it, but they needed to pay for the shipping cost since it was their faulty item. They offered me a refund of $30, then $50, followed by $70, and finally $130.

It was a back-and-forth game that went on for weeks. They expected me to ship the item back and pay for the shipping cost myself, then refund me $130 — that's $20 cheaper than what I paid in the first place! The customer service representative wasn't even trying to listen to me or solve my problem by replacing the broken item they sent me.

It was frustrating because they just made it seem like they were just trying to make me pay as much as possible for their faulty item. Instead of solving the issue, they wasted my time for weeks. They still haven't accepted to send me a replacement for the faulty item that they shipped to my address. It's far better to spend a few extra dollars and use a professional website that can solve your problem without upsetting you.

I will definitely be reaching out to the Federal Trade Commission to report what they have done to me. It's unacceptable to treat customers this way, and they can't get away with it. In conclusion, if you are looking for a reliable and professional online store to purchase your electronic parts, don't bother using Banggood.com. They are not worth the stress and trouble that comes with their poor customer service and faulty products.

Banggood website is like a diamond in the rough, it's a rare gem that offers so much variety at a price that doesn't break the bank. When you first land on their site, you'll be pleasantly surprised by how well-designed and easy to navigate it is. And their product visuals are just on point which makes it easy to find what you want.

But let's talk about the elephant in the room. There's one major drawback that I have experienced in my few months of being a customer. Not all sellers take the stock notification feature seriously or make use of them at all. You see, there's a field to display when an item is low or out of stock but some sellers don't take advantage of it. So as a customer when you request notification when the item is back in stock, instead of placing a date when it will be restocked, the item is often deleted which can be frustrating.

I think Banggood should remind their sellers that the stock notification feature can work to their advantage. It can help them in predicting customer demand and restocking efficiently. A quick tutorial for new sellers won't be a bad idea at all.

Despite this minor issue, I must say that Banggood is a great platform with tons of great deals. From electronics to fashion, I've found that the prices are unbeatable and the quality of the products are very satisfactory.

In conclusion, if you're looking for a reliable and affordable online store, Banggood is definitely worth checking out. Just remember to add your favorite items to your wish list so you can easily check when they're back in stock!

It's been like, a whole week and stuff since I had a problem with like, my order from Banggood.com. And even though they said they would like, totally refund me or send me another item if they like, shipped the wrong thing, they haven't done jack squat. I mean seriously, ya'll, they sent me the wrong tapes and when I like, complained, they finally sent me the rest of my order which I had to like, complain about AGAIN! This time it was a MUSTOOL SD2 Soldering Station (ID: 1590175) which was like, not even protected in the package at all, just like, thrown in a plastic bag or something. Luckily the only damage was to the box and manual, but guess what? The dang thing only lasted two uses before it like, completely broke! The iron keeps bending in the middle and like, the threads strip really easily. I tried to fix it by tightening it up, but it just separates with like, any kind of pressure at all.
So like, I sent them another email, but like, they didn't even get back to me! So I had to take my problems to PayPal and finally had to like, file a chargeback case. I added the broken Soldering Station to my case and now I'm just waiting to see what happens, ya'll. Banggood.com is just like, totally unprofessional and unreliable. Don't waste your time and money with these jokers.

I used to be a big fan of Banggood.com, but I must say, their service has really gone downhill. The customer service team just isn't what it used to be. My latest order didn't even arrive! I placed the order a full six weeks ago, and when I followed up with them, they said it had been returned to them but they had no idea why. Mind you, I made sure to input the correct delivery address. To make matters worse, I couldn't even reorder some of the items because they were no longer available.

On top of all that, my previous order was also a disaster. Some of the components I received, which were supposed to be brand new, were actually just pulled from old equipment and not in usable condition! I mean, come on, Banggood.com, that's just unacceptable! (Check out the photo I included below to see the "new" power supply they gave me.)

So, with all that in mind, I decided to give it one last shot and place a new order in early November. The website sent me a message saying the order had been confirmed and shipped, but then two weeks later, I received another message saying it had been "accepted." The website then said the origin was "preparing to dispatch the goods." But since the first week of December, I have not received any new information or updates on my package. It's been almost six weeks since I placed the order, and I still have no clue what's going on. It's making me so frustrated!

To make matters worse, Banggood.com's quality control just isn't up to par. They often allow their vendors to ship out faulty items and defective products. It's incredibly frustrating to receive a product that's not as described or doesn't work properly. And when you want to return it, get ready to jump through endless hoops! They require hours of photograph-taking and video-recording just to process a return!

Overall, I'm highly disappointed in Banggood.com's recent performance. They used to be a good company, but now I wouldn't recommend them to anyone. They really need to step up their game and offer better customer service, quality control, and shipping updates.

I gots to say, I'm feelin' pretty miffed with Banggood. They sent me some keycaps that was missin' a key and I had to provide all sorts of evidence, even a dang YouTube video, just to get a dang refund for half of what I originally paid. Ain't that just ridiculous? And even after all that, they sends me a new product that's still not complete! They's missin' a key AGAIN and it only came with 134 instead of 135 keys. I don't need that particular key, thank goodness, but it ain't right that I has to go through all this trouble just to get what I paid for.

I reckon this company's customer service is a real hit or miss kinda thing. Some folks seem to get their stuff without no issues while others, like me, gotta go through all sorts of stress and headache. It took me two weeks to get things sorted out and I even had to contact my legal advisor just to get some action taken. And let me tell you, I was plum tuckered out from all the fussin' and fightin'.

My advice? If you don't want none of the hassle, then avoid Banggood altogether. You can probably find what you're lookin' for at a similar price from somewhere else and you won't have to go through the rigmarole of dealin' with incompetent customer service. I ain't ever gonna buy nothin' from 'em again, that's for dang sure.

Man, let me tell you, I thought I was getting a hella good deal on a fancy, schmancy leather briefcase from this site called banggood.com. I mean, it was priced at $91.62 (down from $244.79), so I figured it had to be leather, right? WRONG. When the thing finally landed on my doorstep, I could hardly believe my eyes - this thing was a flimsy canvas bag, barely worth $10, let alone almost a hundred. Boy, did I feel like a sucker then.

Anyway, I turned to the good old interwebs to see if anyone else had fallen for this trick. And you know what I found? SURE ENOUGH, tons of people had. There were folks complaining about all sorts of shoddy products they'd bought from banggood.com, and how they never got their money back despite the company's supposed "24 hour, no questions asked" return policy. So naturally, I decided to email the company right away and ask for my damn money back.

But guess what? It's been over 10 days now, and there's still no sign of my refund. These guys are liars and scammers, plain and simple. They lure you in with false promises of great deals, but in the end all you get is a bunch of crap no one wants. I'm warning you now, don't fall for their trap like I did.

So imagine my surprise when they finally got back to me with their response. "We're sorry you didn't like the product," they said. "Here, take a partial refund of USD 21.717, and keep the bag." Uh, EXCUSE ME? I don't want this garbage bag! I want the real leather briefcase you PROMISED me! But nooo, apparently they think they can just throw a couple bucks my way and make everything better. Yeah, right.

And if you're thinking about returning their junk products for a full refund, be prepared to shell out even more money - because according to their policy, you're the one who has to pay for shipping AND customs duties. So not only do you get screwed over once, but you get double screwed when you try to get your money back.

Bottom line, folks - stay FAR away from banggood.com. They're a bunch of crooks who don't care about anything except making a quick buck off you. Don't be like me and waste your money on their bogus deals - save your hard-earned cash for something worth buying.

I recently bought a tablet from Banggood and had some issues with it. After unboxing it and turning it on, the screen started to flicker and then went dark. I was really disappointed and frustrated, as I had just received the product. I immediately contacted their help center and was referred to their 7 Days DOA Product Guarantee. I followed the instructions on their website and sent them four emails within seven days, but I got no response. I was really concerned that I had wasted my money and ended up with a broken product.

However, after four emails, customer service finally contacted me and requested that I make a video of the issue and send it via email. After two days, they informed me that I had to check the shipping cost back to China and agreed to send me back my money. The whole process took around six weeks, but surprisingly they refunded the whole purchasing price in USD. Unfortunately, as my currency is EUR and in the meantime EUR appreciated, I got less EUR than I paid. Additionally, after another week, they refunded also part of the shipping cost back to China, so at the end, I had a loss of approximately 20 EUR (due to partial refund of shipping cost and USD depreciation against EUR).

Despite these frustrations, I feel that Banggood still offers a good guarantee policy for faulty products. However, you need to be prepared to exchange several emails and send the item back, which can take several weeks before you receive your refund. Plus, there is always a currency risk if your currency is not USD, which can add to your losses. Overall, I would say that Banggood is a good online store to shop from, but you should be aware of the complicated refund process that you may need to go through if you encounter an issue with your purchase.

However, I did go back to the store and have bought some other items and will probably buy more in the future. I think that, if you are willing to accept the refund process, it is still worth shopping at Banggood for their competitive prices and wide range of products.

First of all, let me tell you that when everything goes smooth, shopping at Banggood is all good and dandy. However, once you hit a roadblock, you're in for a bumpy ride. Recently, I've had some issues with Banggood's shipment process that made me question their reliability. They've been experiencing severe shipment delays for a few months now, yet they don't seem to take any accountability for it. What's more, they still advertise the same fast delivery times that they just can't seem to deliver on.

I've been in touch with Banggood's customer support regarding my delayed orders, but they've been of little help. Instead of addressing the root cause of the issue, they've sent me the same stock responses that are completely useless. Furthermore, they refuse to give any compensation for these lengthy delays, and they keep extending the delivery times without any regard for the customer's experience. It's worth mentioning that I'm not the only one experiencing these issues, as there are countless threads on Reddit describing similar problems.

If Banggood wants to rectify the situation, they need to acknowledge their mistakes and offer a proper solution, instead of copy-pasting replies like they do on all other reviews. Personally, I think that they could at least refund the shipping costs to my Banggood account balance, but it seems like they will go to great lengths to avoid compensating their customers.

All in all, I can no longer recommend Banggood to anyone at this point. It's a shame, as they used to be a really good platform a few years back. Nowadays, they charge more for the same items and provide a dreadful shopping experience when things don't go as planned. My advice? Avoid Banggood for now, until they step up their game and go back to their old ways of doing business.

So, I made an order with Banggood for this super duper torch called Astrolux MF01S. Cost me close to ?100 including shipping insurance and boy, was I excited to receive it! But alas, the package I received was totally not what I ordered. I got two cheap plastic clutch bags that can't be worth more than a couple of ?s and a small metal bin lid. Talk about total bummer.

But I thought, no worries, I'll just contact Banggood and they'll sort this out for me in a jiffy. I mean, it's a simple case of wrong package, right? But boy, was I wrong! It took me forever to get a response from Banggood and when they finally got back to me, I was not thrilled with what they said. They said their courier, Hermes, opened my package and stole my torch, replaced it with the cheap items and repackaged it. How convenient, right?

And now, I'm stuck fighting for my money back, three months later! All I wanted was my torch, man. Is that asking for too much? But no, they just had to pass the blame and wash their hands of the whole mess.

So, if you're like me and thinking of buying some expensive item from Banggood, I suggest you rethink that decision. Stick to cheap items that you don't really care about ever seeing because ordering expensive items from here is like rolling the dice. You might get lucky but most likely you'll end up like me, with an empty wallet and a lot of stress.

Don't even bother leaving a review on their site because they censor the bad ones. I had to come here to warn you all. And hey, if you still wanna go ahead and order from them, check out some Reddit communities first to see more horror stories like mine.

Bottom line, there's no useful customer service at Banggood and eventually, you'll end up like me. Is it really worth the risk?

We received this phone in July 2024 with functions that did not work from new out of the box.
The missing functionality was supported immediately, a ticket was started and we have been getting run around like. “ we are negotiating with the supplier “, and other nonsense since reporting the phone not working.
The cameras, gyro, flashlight all do not work ! How is this a negotiation?
We don’t require refund, we have asked for the phone to be replaced and to give us an address to send the defective one back to and still nothing ! ! ! , Just. “ Thank you for your patience, we will do what is good and best for the customer….”

Kevin Potvin
642 Cusp Ln
Grand Junction, CO

Ordered 28th February and was not sent. I have sent many emails trying to resolve this. I was advised I am entitled to a refund if not received by 29th March as per terms and conditions. They still won't refund my money and have been telling me for over a month they are trying to contact the supplier. They do not honour their terms and conditions. Scam! Do not buy from this company.

I have a problem with the order [protected] I got it and then after 3 days the motor stopped working.. Just to be sure I went to the mechanics he said it is deffenetly a problem with a motor. I spent 30 euros for the mechanics opinion. I cannot use my bike its arrived with damaged motor..

After dispute banggoog sended me a motor without a house and with shorter cable which is reduced the service cost. I payed 36000 huf.

Banggood promised me to pay back partly the service cost 18000 huf and I have a screensot about that.

Now they are ignoring my question about the payment and they are not planning to pay back the amount.

Regards;

[protected]@gmail.com +[protected]

I purchased the Bmax tablet i11 before 9 months i receive it 16/12/2022.

Tablet stopped to power on suddenly, it appears only a bold line at the top of the screen for 20'' and then has only screen backlight.

I contacted the customer service of Banggood at 4/10/2023 but the answer after many reminders is that the supplier does not answer for my issue.

Ticket Number：

[protected]

Ticket Time：

[protected]:27:15

Till today I have an unusable tablet with all my job data on it.

Yesterday i contacted the manufacturer customer service and waiting for his reaction.

I'm writing from Sweden. I ordered a drift car, a battery, and 4 wheels. I received wheels but the package returned because of a Postnord delivery problem. Banggood refunded my money. Then I ordered the same products again in July 20. The estimated delivery date was 14 August and 2 Sept. I noticed that the package was in Germany and said "It is waiting to be picked up by the local post". But it has stucked in Germany. When I contacted customer service, they said that they had refunded the order. And couldn't give me any clear reason why they couldn't deliver the packet. By the way, I received another 4 wheels of the drift car. Just now I had 8 wheels without the drift car. The customer service offered me 200 points for the compensation.

My first time shopping via Banggood was terrible.

Zafer

My product was order (tracking number [protected]) was [protected]:36:11. It will arrive 2023-06-13 ~ 2023-06-26. It is by far the worst delivery time I've experience from an online supplier. I cannot cancel, because I have been much in need of the product. In all fareness, I deserve some kind of compensation. I'd rather not make an online complaint about Banggod customer service.

Conversation opened. 1 read message.

Skip to content

Using Gmail with screen readers

4 of 19

Complaint

Inbox

Lee Archer

Wed, 31 May, 21:03 (21 hours ago)

to me

Hi, I ordered a MicSig automotive oscilloscope and was promised, THREE times by your customer service person, that the item would not be dispatched until I contacted you. It however got shipped and I am unable to find anyone to take the delivery.

I am currently recovering from illness and really don't want this stress right now as I have therapy to contend with. I really don't know what to do, I live on my own.

I am really disappointed that I confirmed with you, THREE times, twice before and once again after ordering that delivery would be delayed and it didn't happen. I really have been put off using you in future. Hoping you can look into this for me because all I can do is put it out of mind for now and concentrate on my therapy.

Thank you for listening, really hoping you can assist, I would have never placed the order knowing you would dispatch so quick.

Regards

Lee

Yo, I gotta say something about this Banggood situation. So I copped a scooter from them and it was janky as hell. It broke down straight out the gate and needed a new accelerometer. Not even two minutes after fixing that mess, the thing just wouldn't even turn on. So I hit up their customer service...and let me tell you, it was a whole vibe. They were taking FOREVER to respond. After waiting for months (I'm serious), I said screw it and just ended up buying the replacement piece myself. So I thought we were in the clear right? Nah fam, the scooter just decided to stop working completely. It took another handful of months to finally figure out that the alarm system inside was actually causing all the problems. So now it's been 5 months total of the scooter just being completely useless and I still haven't heard back from the company. I even tried to get a refund but it's like they don't even care. Straight up, I'm done with Banggood. I ain't tryna deal with their trash products and even worse customer service. Like, I ain't trying to get banged for good by these clowns.

If you happen to stumble upon banggood.com, my suggestion would be to keep scrolling. My experience with this website has been nothing short of a nightmare, so much so that I would advise others to steer clear of it.

I decided to order an electric scooter from this website, as it was environmentally friendly and perfect for my short commute to work. However, my happiness was short-lived, as the scooter stopped working just after four days of usage. I contacted their customer support team, hoping for a solution, but to no avail. It has been over two months, and I am still waiting for them to resolve this issue.

The frustrating part is that I have been in touch with their customer support team, but they seem to be either clueless or unwilling to solve my problem. The worst part is that the product cost me around 600?!, which is a lot of money for something that doesn't even work.

The banggood.com website looks like a carbon copy of aliexpress.com, which is a website I have frequently shopped from. Even if there are some problems, aliexpress.com's customer support team is always available to help their customers out. Unfortunately, the same cannot be said for banggood.com.

I left a one-star review for the product on their website, but they did not upload it. It's their website, and they can do what they like, I suppose. But honestly, what kind of world are we living in, where companies can hide negative reviews and mislead their customers?

In conclusion, I would recommend avoiding banggood.com altogether. Their customer service is non-existent, and their products are shoddy and overpriced. Spend your money elsewhere, and have a hassle-free shopping experience.

I recently had a terrible experience with Banggood, the online store that sells a variety of products. To be precise, I placed an order with the website, but later had to cancel it. This cancellation was confirmed by the Banggood team, however, to my surprise, the goods were still shipped to me days later. This would have been acceptable if not for the fact that the payment for the goods was withheld, despite there never being a legitimate purchase agreement.

Unfortunately, when I brought up this issue with Paypal's buyer protection team, I was met with a lack of responsibility and the support team only succeeded in delaying the resolution process for two and a half weeks. It was an incredibly frustrating experience as the goods sent to me presented a serious risk to human life - namely, a lithium-ion battery that contained more than 100 watt hours. To make matters worse, the battery was not marked as a dangerous good, despite the hazardous nature of the product.

When I finally received the parcel, I discovered that the battery was not as described on the website. This was my second and last order with the phony shop as it became clear to me that Banggood is nothing but a band of scammers. I would caution anyone tempted to buy from the website to not be fooled by any guarantee promises or the pretense that the support team will help you if you encounter problems - it's all simply a lie.

In conclusion, I was left feeling incredibly disappointed with my experience with Banggood. I have decided to warn others of the risks of buying from the website and implore anyone tempted to do so in the future to be exceedingly careful. As for me, I will be taking my business elsewhere in the future.

Yo, so I gotta say my experience with Banggood.com was kinda mixed. Like, they advertised this free shipping thing, but when I tried to check out it wasn't an option. I was like, "WTF?" and had to reach out to customer service. But they couldn't do anything about it initially, which was super annoying. They later told me it was some kinda address issue, even though I tried both physical address and PO Box.

The next day, I gave it another shot and miraculously, the free shipping option was available. But I didn't get any notification from customer service or anything. And get this, when I tried to check out again, the express shipping option was selected by default! They were really trying to squeeze some more cash out of me. Luckily, free shipping was at least listed as an option, so I was able to change it and place my order.

Honestly, this isn't the first time I've had issues with Banggood not honouring their free shipping or promotional discounts when ordering from Australia. Seems like there's some kinda delay or lack of synchronisation between the AU direct site and their main site, which is frustrating as hell. And it's not just the website, I've had the same problems with their app too.

All in all, I can't say I had a completely seamless experience with Banggood. But if you're willing to put up with some glitches and annoyances, you might still be able to snag a good deal. Just keep your eyes peeled and be ready to reach out to customer service if something goes awry.

I had high hopes for Banggood, as I've read many good things about them. Unfortunately, my experience was not a good one. Not only was the item I purchased more expensive than advertised, but the customer service was also lacking.

At first, I thought I had gotten a good deal. The item cost 29, but with a 10% discount code, I got it for 26.40. I was satisfied with the final price and proceeded to pay for it. However, when I received the confirmation email, I was shocked to see that I was charged 37.04! This was not the price I saw on their website.

I immediately contacted their customer service and asked for a full refund. I even provided screenshots of the rates I saw before paying. But to my dismay, they ignored my request. All they offered me was 500 points, which I have no use for.

It's frustrating to be charged more than what was advertised. If the discount was based on the original price, it should have been clear on their website before I made the purchase. I feel like I've been deceived, and I'm sure I'm not the only one. False advertising is never a good practice, and it's disappointing to see it happening here.

Overall, I would advise everyone to be careful when purchasing from Banggood. Their prices may not be as good as they seem, and their customer service leaves much to be desired. While I can't speak for every experience, mine was a letdown, and I wouldn't recommend them.

Let me tell you my experience with Banggood. Recently, I purchased an H96 max RK3318 Android box from this website. The device was only used occasionally and unfortunately, it stopped working. The screen displays "BOOT" and it just gets stuck, leaving me frustrated and disappointed.

I was saddened that a reputable company like Banggood would sell a low quality product, leaving me to regret the purchase. I reached out to their customer service and they offered a partial refund, which did not satisfy me in any way.

A bit of research has shown me that my problem is not an isolated case. There seem to be thousands of people complaining about the same issue on forums and social media platforms.

I have been a loyal customer of Banggood for a while, but this experience has left me disappointed. As a customer, I urge the company to either replace the product or give me a full refund. My hope is that they will stop selling such products.

To anyone planning to buy this Android box, I suggest doing thorough research and perhaps reading reviews from genuine customers on YouTube, social media and other online platforms. It appears that the product is not built to a high standard.

Overall, I hope that Banggood takes customer complaints seriously and works towards improving their products to avoid frustrating experiences like this.

I was trying to find a "Remote Controlled Switch Power Socket" in my country but to no avail. So, I decided to purchase it from banggood.com. However, upon checkout, I was informed that the goods were not yet available and that they were still waiting for them from the factory. I waited for a few months and finally, they informed me that the product had been shipped. Although the product eventually arrived, I was disappointed to find out that the remote controller was not configured in any way. I even referred to the leaf manual in English, but it was of no use as the remote still refused to work. Unfortunately, I couldn't find the model and its manual in the I?, or even a simple and quick way of providing feedback on their site. I did notice the chat, mail, and messenger icons on their site, but they were inactive. It's a total bummer that they don't offer a decent feedback system that could be used easily and quickly by busy people like myself.

In all honesty, I found their customer service to be quite frivolous and not up to par with their competitors. It was so bad that I had no choice but to block them from my first interaction with them and promised to never deal with their annoying daily advertising since registration. It's such a waste of time, I tell you.

Eventually, I bought a similar "Remote Socket" in Moscow which was elementally configured and worked like magic.

Banggood is a store that I just recently had an awful experience with. I have made many orders from their Europe warehouse, putting my trust in their delivery system to get my ordered products to me on time. However, my trust was broken when I realized that they don't value their customers as much as they claim to. My orders took an average of two weeks to be shipped out, and their customer support had only one response to give me when I complained – wait 48 hours for an email update. But I never received the emails, I had to write to them again and again and got the same response every time. I had to wait long, frustrating hours before my orders were shipped.

When I finally received one of my orders, a chair, I was dismayed to see that the box was entirely damaged, and the gaming chair had seven holes in the leather. I filed a complaint in the Banggood page and waited for two long weeks for them to reply, and when they finally did, it was a measly offer of 800points; a complete joke! They even started to ignore my complaint and offer no solution in-site. Frustrated, I eventually decided to open a case in the bank and had to suffer the painful process of filing a chargeback. For me, it's a clear indication that I will not be buying from Banggood again because they have zero respect for their customers.

As if that wasn't bad enough, I discovered that they remove negative feedback in their review section. They don't even approve of constructive criticism and only publish reviews that have 4-5 stars. I personally didn't appreciate this because I want a balanced review system where I can read both positive and negative feedback. I don't trust their review section anymore after learning that they have been selective in publishing their reviews.

Another problem that I had with Banggood was their customer support and communication. Their customer service reps seem untrained, and they lie frequently, saying that they can't ship orders for three weeks and then canceling my order without providing me with any valid reason for doing so.

The whole experience was terrible, and it is heartbreaking for me as a frequent online shopper to lose trust in a store that I used to depend on. Banggood needs to up their customer service game, improve their communication skills, value their customers, and provide transparency in their publishing of reviews. They should have a flaw-free system cause I am not alone with this experience.

So, the deal with Banggood... where do I even start? Well, let's just say it's been an experience. I made an order for some tape, nothing fancy, just something I needed for a project I was working on. They got my order wrong, sending me four tapes that were the wrong model. It wasn't a big deal, you know what I mean? I mean, mistakes happen. It's easy to fix, right? But what did they do when I asked them to fix it? Oh boy, here we go.

First of all, they took four whole days to even respond to me! And when they did respond, it was a canned response asking me to send them pictures! Like, come on guys, seriously? This kind of thing is so common with these Chinese companies. They're so incredibly polite, but they make things so difficult for you that eventually, you just give up. It's like they're trying to wear you down or something.

I sent them a really professional message with all the pertinent information, including the differing model numbers, and yet they still had the gall to even consider inconveniencing me even further with these outrageous requests. It's incredibly unprofessional and disrespectful of my time, of which they've already wasted too much. When I told them this, they just ignored me. Like, can you believe that? They just ignored me!

So what did I do? Well, I started a PayPal case for the whopping $14.24. What a waste of time and effort, seriously. I mean, it's not even about the money at this point, you know what I mean? It's about the principle of the thing. I will not be buying from Banggood again, that's for sure.

In conclusion, I wouldn't recommend Banggood to anyone. If you're looking for a reliable online store, you're better off looking somewhere else. Honestly, the whole thing was just a huge hassle and I really don't want to deal with it again.

So, I bought this drone from banggood.com - it's an SJ rc f11s. The price was fair and delivery didn't take too long. I plugged in all the batteries including the remote controller, took it out and had a great time with it. It was operating without any problems; I was happy. However, when I was about to put everything away, the remote controller kept turning on by itself, which caused the battery to get drained. I tried to recharge it several times, but the same thing kept happening over and over again. I got frustrated with it and decided to contact banggood.com for assistance. However, their customer support asked me to take a video of the issue and upload it on Facebook or YouTube so they could review it. I didn't want to do that and so I took a picture of the remote controller while it was turning on, but they didn't accept my evidence. It was useless to try to get a new controller from them as they wouldn't stand by their products, so I went ahead and ordered a used one online for $50. Honestly, I'm very unhappy with the service I received; banggood.com just doesn't deserve even one star. I swear I'll never buy from them again and will opt for another online store instead.

Teclast T40 pro after 10 months the touch display is defective. Banggood offers 100 € compensation for a tablet that cost 200 € and is now offered for 243 € in the store. Furthermore, Banggood only wants to accept 12 months warranty. Teclast advertises 24 months.

Continue with Teclast:

Has a branch in Slovakia. No one answers the phone there. No callback. The chatbot is not busy. The recommendation is the contact form (->answer in max. 2 days). After four weeks, no one has answered yet.

That's not bad service, that's no service at all. Teclast's (non-)behavior of not keeping the warranty promises goes in the direction of fraud for me.

Hands off!

I purchased this coffee machine in 2022-03-07, order, [protected], and the customer service never replied to any of my question, always asking for more details in each reply instead of answering. I did ask how to descale the machine, because following the manual the outcome was not as described and the lights continue to blink as if the routine did fail. Despite the exchange of messages in September, Banggood never send me the instructions or give me the address of the plant where machines are made.

Last week, the machine starts to take much more time to make coffee. Usually 2 cups could take 22 seconds and one day 45 seconds was required. I did ask how to factory reset the machine and Banggood, again, didn't reply to my question. One day they ask for a shipping order, and the order is in my file, where I pick the number in this message, other the SKU number from the original bag, something I don't have after many months, and then a video with the problem, when I only ask information.

This is a pattern, Banggood never reply to any question, I did ask questions about other products and never got any information, and each day they ask for more useless data. If they know what is the equipment and when it was purchase, why the SKU or a video of a machine is required to supply common universal instructions? Obviously, they do it so the customer give up and stop complaining or purchase another equipment.

This is a lousy service, breach all support and warranty regulations and don't follow EU laws.