Ticketbis
Reviews and Complaints

Good afternoon;
My client bought two tickets for Celine Dion's show on September 25th. She receive the confirmation by e-mail ref. number: 502O760K4B95. The show is for November 6th so it is urgent to receive those tickets. My client don't want to take the chance to book the flights and hotel if she is not sure to get the tickets. We would like to know when do you think she will get her tickets? Could you please send those tickets by e-mail at my e-mail address: [protected]@cgocable.ca
Thank you to make the follow up.
Isabelle Rouleau, Travel Agent

On the 14th March 2018 I purchased 4 tickets for the Tottenham vs Watford game on the 30th April 2018. I never received the tickets.

I received a confirmation email that my tickets were on hold which stated the following:

Hello EMMA,
This is a confirmation that your order was carried out successfully. Your order: 4tickets, type Longside Upper Tier, for Tottenham v Watford.

Tottenham v Watford is right around the corner! The seller will send your tickets soon. Please access ''My Account'' to make sure you indicated the correct address where you want to receive them at. Also, remember that you can track the status of your order by clicking here
Details of your purchase:
Tottenham v Watford
30/04/2018-20:00 - Wembley Stadium - London
Quantity: 4 tickets type Longside Upper Tier
Form of ticket: Season Pass (Sports)
Estimated delivery date: Due to how tickets for this event are issued, delivery will be made within 48 hours prior to the match taking place. Our Customer Service team will contact you with the delivery details.
Listing price: €84.47
Quantity: 4
Shipping: €0.00
Donation: €0.00
TOTAL: €337.87
Restrictions: Child tickets, Early Access, Senior tickets
Reference number: 4L4X6S6O3Z64
Please note that the tickets you will receive are Season Passes. Once used to attend the match, they must be returned to the owner. Because of this, there will be information regarding the return of the passes included in the envelope. Please follow these instructions.
Remember that if you are going to change your address, you must update the address to where you want to receive your tickets.
Kind regards,
Team Ticketbis

I never recieved the call from the customer care team about when the tickets would be delivered and I was never informed that they would need to be signed for. Delivery was attempted on a Sunday when I was not in. I tried calling the company and was unable to get through. I then emailed them and received the below reply:

Dear Customer,

With regards to your purchase, we get in touch with you to inform that Royal Mail has tried to make the delivery of your order in the indicated address but it could not be accomplished.

In order to find the information on how to rearrange the delivery, you will need to visit Royal Mail's web, using your Tracking Number: JS012342223GB

Or contact in the phone number: 0044 [protected].

Please note that Ticketbis can only assure the delivery of the tickets if the addressee is at the provided address to receive them. As you are the only entitled to do this action (as addresee) we can not rearrange another Delivery Date with Royal Mail for you.

We inform you as well that there will be no possibility of refund nor replacement tickets in case your tickets are not delivered due to this Delivery Attempt.

Thanks for trusting Ticketbis.

After I called Royal Mail they said they did not have the tickets and that they had been returned to sender. I ended up having to buy 4 more tickets through another company as I did not want to let my friends down who were so looking forward to the game.

I registered with a company called Trust Pilot to leave a review about Ticketbis and it appears hundreds and hundreds of people have had the same problem. Its a complete scam and I cannot believe they have got away with it for so long. Here is the link to see how many other people are getting ripped off. ... https://uk.trustpilot.com/review/ticketbis.net

I sold some tickets for some concerts in March. I was supposed to be paid at the beginning of April. I actually got a email saying so but money did not ever come across. I complained many times through there chat channel, the only possible way to contact the company. I have been always said that a supposedly existing financial department was working on it but it has passed too much time to believe so and they would never give me the chance to contact that department or even call a phone number.

Ive bought a ticket for the Rolling Stones in Marseille from a vendor in Italy. The ticket is in his name and clearly states if you don't bring the ID and the name doesn't match with the ticket name you are not getting in the stadium. Please cancel this sale and refund my 129.52 euro purchase immediately. Ref: 4I8W5O2N6R34 NO TELEPHONE NUMBER and no one responds to many emails sent to you! AVOID

I have bought 3 tickets from tickets.net for a match game Manchester United-Westbrom on 14th of April. I have made the purchase at 25th of February at a cost of 600 euro. I have received a ref number of the purchase and all was clear, however I have never received my tickets for the game because they have not send me the tickets. I have contact them a week before the game asking for more info and they said they will sent the ticket 48 hours before the game. So three days before they have send me a conformation of delivery has shipped with a wrong reference number. So I get back to them asking for the reference number in correct form, they did not answer and 1 day before the game they said there was a delivery attempt at the address but they could not reach me. I have been waiting at home they have not come at all even they have not left a note, nothing. I contact the UK Royal Mail and they said they returned the tickets back because they could not reach me. I have asked for a refund they said it is not applicable.

I could not complete order on 18th of may and you sent me a email saying that isn't wasn't complete which I still have as prove . You then send me a email at 6.45 on the 20th saying you need a code and I was going to be charged . When in italy I had to go to ground. The 147 was taken from my account without authorisation it's only because you had my details you took them. I have spoken to my bank and legal services. You put in second email you needed a code to buy tickets in Europe that is not true . Also that wasn't in first email about code because I couldn't complete order. I will also send a copy of email.

Dear Sirs,
On Tuesday 22nd May I ordered 2 tickets for the Championship Play Off at Wembley between Aston Villa and Fulham. I received 2 ‘no-reply' e-mails from yourselves with the reference number : 4G719F2M8P51 saying the tickets would be sent within 48 hours and before the match date. On Thursday 24th an envelope was delivered by recorded mail with a letter saying that due to the late running of ticket distribution I would need to meet a ‘Kevin' at theWembley Stadium Box Office from 3.00 pm so he could obtain the tickets from the box office. A contact phone number - [protected] was given which I rang and left a message on, I received a text in return saying to contact him when I was at Wembley Stadium. On the day multiple texts and phone calls failed to make contact and I waited with my son at the Ticket Office until kick off. We did meet others who were trying to get in touch with the elusive Kevin who had the same story. Hence no tickets were delivered. I cannot today contact Kevin either and your website does not have any contact details. I look forward to your reply and a crediting of my account for tickets that were not received. Kind Regards. Jeremy Giles

Dear,

Booking reference: 4K6W8U2T4Z09,

I am writing to you to raise an issue about Tickets issued from ticketbis on May 19th, 2018.

We purchased 7 tickets for the FA Cup Final for today. When my director got there they had tickets for the Chelsea Sector and not the Man Utd Sector which we specifically asked for I have this on email. This is very embarrassing and also a waste of £5000 this is just not acceptable. I have contacted ticketbis and they asked me to send a formal complaint. I have done this but we expect to be compensated for this as this is not what we paid for and therefore we expect our money back. As our consumer rights confirm that these were not sold at face value. Please can someone help us with this.

We would expect compensation for this due to no fault of our own and also this ruined their weekend. Also to travel all that way and back incurred even more costs and just very embarrassing in front of their friends and family.

I look forward to a prompt response.

Please reply to my email account as I would like to keep all of my communications in my personalised complaints case file.

If we do not receive a full refund we will be taking this straight to trading Standards

Yours faithfully

Stephanie Cutmore

Reference:
Address: Unit 2, Stevenage Business Park, Stevenage, Hertfordshire, Sg1 4sz

I have bought 2 tickets for myself and my 12 year old son for the Champions League. I was asked by ROSIE M [protected]@icketbissupport.zendesk.com to reply to an email regarding dispatch of tickets. I cannot phone anybody or email so I've ended up here. Can you help please. The reference number for the tickets is 4O7U7Y2Z9L74 .

Kind regards,

Colin McCormick

I bought tickets for the Tottenham v Leicester game in Wembley (12-May-18). I paid and received an e-ticket that I downloaded (Reference number: 4E7B5A1H2G90). On my arrival at the stadium, I was refused entry because the ticket was fake. This is absolutely not acceptable. Please proceed with a full refund & repair for my lost afternoon.

Thank you,

I bought 2 tickets for the Spurs v Leicester foot ball match at Wembley Stadium from Ticketbis and they sent me tickets for the Spurs Newcastle match which took place last week. There is no telephone number to complain and I don't know how to resolve it. I have emailed their online customer service page but have not heard back. I am devastated that I have spent a lot of money for fake tickets. My reference was 4L7O4Z7H5680

I have already submitted a complaint and received no reply from this complaints website. Unless I receive a full refund within 48 hours I am going to submit full details of Ticketbis to the Spanish police and supply the telephone numbers of the UK people I dealt with i.e. Neil and Eddy (Manchester United ticket providers) to the British police. I bought two tickets to the Tottenham Manchester United semi-final game on 21 April 20184 on V6K5C5A3592 from Ticketbis. The tickets did not work at the turnstile and we could not get into the stadium. I have sent two separate confirmations from both Wembley Stadium management AND Tottenham Club confirming the the tickets were invalid. Ticketbis helpline state they want a signature on the e-mail. Both clubs do not produce this however they have provided their e-mail addresses AND their names (that can easily be verified by Ticketbis).

I bought 3 tickets to spurs v Newcastle game at wembley. This was for my sons 9th birthday present
Last minute i was told i have E tickets. When i try to open the tickets in my account i get an error 404 message. I have made so many attampts to contact them to no avail.
Hsving read s few of these reviews i will not travel with two 9 year olds all the way to Wembley just to br refused entry as we have no tickets.

I bought two tickets to the Tottenham Manchester United semi-final game on 21 April 20184 on V6K5C5A3592 from Ticketbis. The tickets did not work at the turnstile and we could not get into the stadium. I have sent two separate confirmations from both Wembley Stadium management AND Tottenham Club confirming the the tickets were invalid. Ticketbis helpline state they want a signature on the e-mail. Both clubs do not produce this however they have provided their e-mail addresses AND their names (that can easily be verified by Ticketbis).

April 25th 2018.

Traveled from Canada to Bogota for a concert. Requested that ticket be delivered to my hotel. Over the course of 3 months, several failed delivery attempts were made, although the hotel said they accept all mail and no attempts were made. Ultimately the ticket was delivered to the wrong address (electronic delivery receipt clearly indicates that the mail was accepted at an address not even similar to the address on the bill). Had to to re-purchase a ticket at the last minute, and was told by Ticketbis that I did not qualify for a refund since I had not provided an accurate address.

Turns out they had been trying to deliver the mail to some random address repeatedly over the course of 3 months while I wasted time trying to coordinate with the hotel, thinking the issue was with them.

Totally incompetent and unethical business. Take your money elsewhere.

Last week, I bought a ticket to Hotspur VS City. I get information that the seller is named Adam (+44 7404 108822).
ThenI complained to Ticketbis customer service and handled by Jack B. At that time, Adam promised to me to deliver tickets to Wembley Stadium and I agreed with Adam. Suddenly Adam canceled the promise and asked me to the Holiday Inn Hotel around Wembley. I refused that request from Ada since it was my first time coming or Wembley Stadium and I was not familiar with the situation around. I asked Adam, meet me at Bobby Moore Statue because the statue was at Wembley as promised before. However Adam refused and keep me to go to Holiday Inn. Seem to me that he wanted to take advantage since he know from beginning that I am a tourist, so I did not get the tickets I bought and I lost my money.

According to Jack B, the seller (in this case Adam) is not wrong even though he unilaterally change the place of agreement. He blamed me, as a customer, for not agreeing to the change of place. On his opinion, seller has the absolute right to change the meeting point if they want to.

Be careful if you want to use ticketbis because this site does not treat customers as they should. Since you already pay the ticket using your credit card, they have advantage on that.

Hi, I bought tickets 3 days ago for Chelsea- Southampton game, paid $280 and received an email confirming my purchase. I was told I would be asked for a delivery address but still received nothing and we are the day before the event. I'm trying to contact the company (ticketbis) but can't find any number to join them. What is the solution? Ticketbis, I want my money back, this is pure scam.

I booked tickets for younger brothers birthday treat for a football match. They took the payment straightway however I don't have my tickets I waited untill the day of match. 4 days late
I tried communicating via email no response
Than suddenly on the day I get a response to collect your ticket on the day not even delivered to me
This is disgusting I paid £290 for what your disgusting arrive
Even to this day I have not received what I purchased
This is completely fraud
I require my full refund !
I am fed up of chasing you on emails
I need to know the process of your company's refund or I will report this as fraud case.

I have been using ticketibis for many years and I have encountered a few issues throughout that period but this is by far the worst I have encountered and I could no longer stand down. The customer exec, Paloma R is trying very hard not to help me resolve my issue. I will wait for Paloma R to response back on my latest email. I will proceed to list down issues and seek further complain with the relevant authority if they proceed with their extortion act.

very professional outfit selling fake tickets. Bought tickets before Christmas for England v Italy game. Day before, no tickets so for the inconvenience offered to upgrade tickets and email them, everything seemed genuine, traveled from the south coast to Wembley, tried to go in with printed tickets to be told they were fake. Extra costs incurred by us and no tickets, couldn't even buy any at Wembley. Total SCAM