I want to lodge a complaint about a significant issue I have encountered with Tiger Wheel Strydom Park, Johannesburg. In the middle of March, I brought a rim to the branch for repair. After not hearing back for several weeks, I called to inquire about the status of my repair. To my dismay, I was informed by the manager, Craig, that my rim could not be found.
It is extremely concerning that your team lost track of my rim, and even more troubling that I had to initiate the follow-up. Had I not called, I would not have known that my property was missing. This lapse in communication and responsibility is unacceptable, especially considering that the rims on my car are all original.
I kindly request immediate action to locate my rim or replace it with an equivalent item. Additionally, I would appreciate an explanation as to how this happened and what steps you will take to ensure it does not occur again. I also expect regular updates on your progress in resolving this matter.
This situation has caused me significant inconvenience and frustration. I trust that you will treat my complaint with the seriousness it deserves and work swiftly to rectify the problem. Please contact me on [protected] to discuss the next steps and provide updates.
Thank you for your prompt attention to this matter. I look forward to hearing from you soon.
Rivaj
Claimed loss: R1600
Desired outcome: Replace the rim that was lost. If no replacement is found, then all 5 rims need to be replaced.
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