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T.J. Maxx

T.J. Maxx review: Customer service

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Author of the review
10:18 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Today, about 4:30 I was in your Baton Rouge store. I stood in line to be checked out behind 6 or 7 other individuals. There was 3 males and 2 females behind the check out counter assisting customers. When it was my turn to be called, both females looked directly at me then turned and started walking up and down behind the registers trying to look busy. Then one of the males decided that he would do the same thing. There was a second male at the end of the check out line also "busy" The two females began to gather a trash bag to put the trash out. Still letting your customer stand in line and wait. After some time and several direct eye contacts with me and still not being called to pay for my merchandise, I calmly walked to register 4 where one of the ladies had walked off and laid my stuff down on the counter and walked out the door. I think I'll stay away for a while, in fact, I think I will return some merchandise I bought there yesterday and go someplace else with my business. I guess your customers are not as important as your trash.

I plan to continue to research and find Mr. Herrman's email address as well as the addresses to some of the Board of Directors... if I can't then I plan to send certified letters. That's how important this is to me... the question is, "How important is this to TJ Maxx?"

Lana Ryland

11012 Shoreline drive

Baton Rouge, La. 70809

[protected]

Desired outcome: Employee customer service training, Employees on the registers during this time to be addressed specifically, Racism training.

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  1. T.J. Maxx Contacts

  2. T.J. Maxx phone numbers
    +1 (508) 390-1000
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    +1 (800) 926-6299
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    Customer Service
    +44 192 347 3561
    +44 192 347 3561
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    United Kingdom
    +61 130 076 8913
    +61 130 076 8913
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    Australia
    +43 19 287 669
    +43 19 287 669
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    Austria
    +49 21 188 223 267
    +49 21 188 223 267
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    Germany
    +353 12 476 126
    +353 12 476 126
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    Ireland
    +31 107 114 866
    +31 107 114 866
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    Netherlands
    +48 225 510 727
    +48 225 510 727
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    Poland
    +1 (833) 888-0776
    +1 (833) 888-0776
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  3. T.J. Maxx emails
  4. T.J. Maxx address
    770 Cochituate Road, Framingham, New York, 01701, United States
  5. T.J. Maxx social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
T.J. Maxx Category
T.J. Maxx is ranked 14 among 67 companies in the Department Stores category