T.J. Maxx
Reviews and Complaints

I saw a big sign, SAVE 10% Fill out a Target Credit App Today *

I made my purchase, filled out the form, and did not get instant approval for my Target Credit card. They did not give me the discoutn, because there was an * that said with instant approval. I was scammed into filling out their app. I spent $88.00. so they owe me $8.80.
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They should do what they say, not hide my discount behind the fine print

I tried to return a pair of shoes that I purchased. The cashier said that she could not give me a refund because I paid with a check. She stated that I would have to wait 10 days from the date
of purchase. I explained that I do not have the time to make another trip to the store just to return the shoes. I asked to speak with the store manager.

A female presented herself as the store manager. She refused to give her last name. She did not admit that she was not the store manager until I advised that I will be writing a letter about my experience. Then a male presented himself as the store manager He later admitted that he was the assistant manager . He stated that the store manager was not in.

I explained that I needed to return the shoes that day. He pointed to a statement on the counter regarding a 10 day hold on checks. I explained that my receipt stated that returns are accepted within 30 days with receipt. There is nothing on the receipt regarding a 10 day hold. He stated that other stores had the same policy. I failed to understand the relevance or why he made that statement. I asked if he could make an exception so that I would not have to return in 3 days in order to get a refund on the shoes. He refused.

I was very surprised by this. I wondered how TJ Maxx could stay in business with this type of policy and such unprofessional employees; especially give the large amount of competitors.

Since I am so unhappy with this experience, I decided to return my entire purchase . I also convinced my daughter to allow me to return her purchase. She said that she would be happy to shop at Ross instead.

That was my last visit to a TJ Maxx store. There are so many other stores to shop. I’m hoping that others that come across my complaint will do the same. No one wants to shop knowing that there may be a problem or inconvenience if something needs to be returned. In addition there’s a good chance that the employees will be rude and unprofessional.

They just lost two customers and probably a lot more.

I tried to return a pair of shoes that I purchased. The cashier said that she could not give me a refund because I paid with a check. She stated that I would have to wait 10 days from the date
of purchase. I explained that I do not have the time to make another trip to the store just to return the shoes. I asked to speak with the store manager.

A female presented herself as the store manager. She refused to give her last name. She did not admit that she was not the store manager until I advised that I will be writing a letter about my experience. Then a male presented himself as the store manager He later admitted that he was the assistant manager . He stated that the store manager was not in.

I explained that I needed to return the shoes that day. He pointed to a statement on the counter regarding a 10 day hold on checks. I explained that my receipt stated that returns are accepted within 30 days with receipt. There is nothing on the receipt regarding a 10 day hold. He stated that other stores had the same policy. I failed to understand the relevance or why he made that statement. I asked if he could make an exception so that I would not have to return in 3 days in order to get a refund on the shoes. He refused.

I was very surprised by this. I wondered how TJ Maxx could stay in business with this type of policy and such unprofessional employees; especially give the large amount of competitors.

Since I am so unhappy with this experience, I decided to return my entire purchase . I also convinced my daughter to allow me to return her purchase. She said that she would be happy to shop at Ross instead.

That was my last visit to a TJ Maxx store. There are so many other stores to shop. I’m hoping that others that come across my complaint will do the same. No one wants to shop knowing that there may be a problem or inconvenience if something needs to be returned. In addition there’s a good chance that the employees will be rude and unprofessional.

They just lost two customers and probably a lot more.

Bought a pair of jeans, tag never taken off-no problem at purchase time-when I attempted to return them today for a store credit (I was past the 30 days), the clerk scanned the barcode and said, oh no, this is for a white blouse, not jeans--I said the tag is obviously in tact, not tampered with, and as I purchased them with that tag, I don't understand--she went on to get two managers who said "we don't even carry that brand" go home and check for the correct tag"--again, I stated that I did not remove the tag, I don't know what brands they carry, I purchased those jeans from that store, had correct receipt in hand and was told that I was wrong---keep in mind that I have shopped at that store for over 15 years with no problems--I was made a fool of, as I left the store I said I would not be back---I immediately went home and filed a complaint with the BBB-I'll see what happens---
If this was a wrong tag, I can only believe that there is some unethical practices going on with the staff of this store!
Be careful and do not shop there unless you have a personal barcode reader------------Very Bad Place to shop!
And I would recommend you use a credit card--Unfortunately, I used my Debit card-----will not make that mistake again!

Hi, my name is sylvia and I visited the chapel hill's t. J. Maxx in akron ohio and as I was paying for a pair of $30.00 polo pants for my son and I placed my cart where I had seen serveral carts and as iwas finishing up paying one of the manger's walked swiftly over moved my cart and there was several cart there making a statement like a hate when people dont put there carts bac where they belongs and the cashier that was handing my change reply in agreeing with her and said she really hate it too and that she wish they would put carts where they go I was really upset me and my son felt offended, but I did maintain my composer, and I said dont complain about your job description, it's apart of your job, it called customer service... Justice please. The proof that I have is the reciept thank you

For the past so many years, if I would like to buy something that could be clothes, house items, etc., tj maxx in long beach is the 1st store that comes in mind because it's close to where we live. After the incident happened this afternoon, I would now think twice if I would still want to come to tj maxx store in long beach, ca. One of the associate named sadie doesn't know how to provider superior customer service. What happened was... I have my two kids (1 yr and 5 mos & 4 yrs old) with me when I went to the store. I tried 10 dresses to be exact and took the cart inside the fitting room, which was okay with the 1st associate. I came out of the fitting room fine. I needed to try two dresses so went back to the fitting room but this time the 1st associate took her break. The associate named sadie was there to relieve her. This person sadie told me in a rude manner that I can't take the shopping cart inside the fitting room. So, I told her that the other lady let me take the cart inside the fitting room earlier with no problem. But sadie insisted in a rude manner again and raised the tone of her voice and said, it's a company policy that customer can't take the cart inside the fitting room. I understand about the policy. I could have listened to her but the way she addressed it to me is not nice at all. So I told her, I have my kids and I can't leave my kids outside the fitting room (i'm speaking for my 1 year and 5 months old child because he was sitting on the cart, if I take him out of the cart then I can't try the clothes on).in addition, I told her that my kids are more important to me than these other things. The sad thing about this incident is that she thinks i'm using my kids as an excuse - why in the world i'd do that. Again, sadie responded and said that she is not there to argue with me. If that is the case, i'm not there to argue either. I came to shop not to argue with discourteous associate. This sadie need to take some customer service skills class as if this continue to happen then this store will start losing their customer.

I was with a friend who wanted to get a promisded price reduction on a Juicy Couture bag. The bag was slightly damaged and the manager said that she could get a 10% price reduction. My friend did not but the bag that day, but returned the following day to purchase the bag. She told the cashier that she whould get 10% off; the cashier did not believe her and a major fuss was made about the price reduction. Eventually, the manager backed up her story. One if the cashiers loudly said "why didn't you but the bag yesterday?" This was mean and rude and disrespectful I said that in today's economy the store should be glad that someone is willing to purchase a non essential designer bag. Noone was polite to my friend and I felt impelled to write this complaint. The staff needs to act pleasant, courteous and professional. The sales staff at a nearby Sears is extremely courteous and extends themselves trying to help customers. TJ Maxx needs to properly train its staff. Shopping should be pleasant and not a demeaning experience. By the way before price reduction the bag was $229.. staff should have been willing to make a discount for a damaged item and sasy thank you at point of purchase.

I purchased a shirt, t-shirt, skin care and an ipod earpiece. The young, white, male clerk that rang up my purchases was Nick. I observed that he was clean cut and had 2 big "diamond" earrings (approximately 2 carats each) in both ears.

I asked if he would be able to open the earpiece as I do not have an ipod as stated on the product but had the new Droid. I wasn't sure if this would fit into my new phone.

I asked several times and each time he kept advising that "it probably would fit" but I still wanted to be certain as I did not want to make a trip back just to return the item. He then asked an older Asian clerk who then advised him that he could open the earpiece.

As I checked with my Droid, it seemed to fit but was not as snug as my current earpiece that I already had on it. Nick then asked if I wanted them and I said that I would take them. He handed them back to me with the earpiece and plastic box all disorganized. He did not bag the item; he just handed them and the box it came in to me.

I then advised him that I wanted a bag for it along with my other purchases. There was a pause thereafter. There was no motion or action from Nick to ring up my purchases. I then advised Nick that I wanted to purchase all of the other items on the counter.

I then observed him throwing the items that I was purchasing in the bag. I have always observed the store clerks at any retain store fold up any clothing purchased and then placing them in the bag(s).

It appeared to me that he was annoyed that he had to open the earpiece for me at my request.

After he threw the items in the bag, I then stated that he didn't have to be mad. He then said that he was not mad, that he was just bagging the items but the complexion on his face immediately turned red.

I then proceeded to get the cash from my bag and advised Nick that he will find other things in life that will get him mad.

At the conclusion of the sales transaction, I said "thank you Nick".

Perhaps one day Nick will understand what customer service means.

I went to return some clothes at Tj maxx, the coordinator Lysa D. roll her eyes and said HOLLY S... NOT AGAIN, I been shopping at Tj for years, NOT ENYMORE, afters this incident; MACY'S got better employees that respect all custumers, I do shopping all over the world, and I will make sure non of my friends come to the store PITTSFIELD, MA is out of the map for me.

Priscilla,

The receipt says that you can return items with a receipt within 30 days. The problem is that when i went to return an item that was bought for me as a gift and the returns counter said T.J. Maxx had a Christmas policy. This policy she said but could not show me proof of meant that after the 5th of January i could not return the item for the money that was paid for it but had to get a money order. Their was no gift receipt for this item it was a regular receipt. I have shopped at T.J. Maxx before and even worked there when i was a teenager and have never heard of this policy and still haven't seen any proof of it. I don't plan on returning any time soon because of the aggravation.

The store manager at the TJ Maxx in Cookeville, TN is a sorry manager. On Dec 7th an associate's mother got into a bad car wreck. When the associate asked to leave, the manager gave her a box of tissues and told her to get back in the fitting room. The associate's mother ended up with a broken leg and her mouth was wired. The manager would not let the associate leave. I don't know about anybody else, but if that was my mother, I would have just walked out and went to the hospital. The manager should have just let the young lady leave. This manager had no right making the young lady stay there while her mother was being rushed to the hospital.

10/06/ 2009.

I been shopping at TJ Maxx for the last 15 years and had the best customner service anywhere till tonight. While shopping at the Bangor Maine store, I was trying to pick out some diffrent outfits, it was in the last hour that they were open, They had maintenance crew out moving all the racks, everytime I went for a rack they would shove it out of my way and take it stuffing them all in one corner where I couldn't access anything, while in this same time some lady would bellow out on the intercome please hurry an make y our final selections and bring them to the front reminding me every 5 mins they were about to close. These people giving me dirty looks. So at the end of the night I found a few items and the manager MITSY gave me a hard time about trying them on and when I needed a diffrent size she stated "sir we are closed" in a very rude disrespectful tone. So I was unable to make my purchase. Then on the way out she pushed us out the door and locked them behind me. Further more giving me more dirty looks like how dare i even be there.
In All the years I have shopped at TJ Maxx the entire staff has always been excellent. But this one incedent with this one lady, has put a bad taste in my mouth, I don't think I have ever felt that humilated in all my life.
For the record, I have spent nearly a grand a week at this store for a long time, an always enjoyed my experiance there.
Untill this evening this evening this Manager named Mitsy, they called her was one of the rudest people I have ever met. Very poor customer service, and people skills I have ever seen. Tj Maxx and Marshalls is'nt the only game in town, dispite good name brands. I will be bringing my business to Burlington Coat Factory, which has excellent name brands AND customer service.
I will make sure my co horts and affiliates, bring there business elsewhere as the result of this one person. Furthermore, I am not one to come on to these complaint sites, but this business, needs to know that this person has no business in customer service and tonight I felt like the whole time I was there, I was more of a bother to them, and didn't belong.

While in the store for an exhange of merchandise I encountered a very rude associate. In a very rude manner as if I were a child or a animal I had a sales associate to bark orders at me as to where to STAND for returns. We I expressed my displeasure in her tone & stated that she would not speak to me in such a manner she called for her manager. The manager simply thought it would placate me by saying...sorry! When I explained to her although this way my first experience with the sales associate & her unproffessional demeanor it was not the 1st time I had WITNESSED her rude behavior with other people in the store. The MANAGER stated I was causing a scene. Not once did I yell. But my irritation in her non-chalance was felt & she deemed that as a scene. She then walked away from me standing at the counter speaking. Upon my exit of the store the manager along with the rude associate and another associate shared a laugh. It seems to me the MANAGER nor her associates know a thing about customer service.

I went into the Deerfield Beach T.J. maxx to return some items last week for a friend. I was waited on by a man named Marcus. He immediatley began examing my reciept and the tags on the merchandise as if I am some kind of theif. He looked in some book and then scanned the tags through a computer. After this he came back and said "Hunn, these are 20 dollar shoes not 70 dollar Juicy Coture shoes OK, We wont be returning these, and as for your shirts these are not 40 dollar Ed Hardy shirts these are thrift shop shirts so if you think I was born yesterday you were sadly mistaking" Excuse Me! Who does this kid think he is? I told him i was just doing a favor for a friend. He then told me that he knew exactly what was going on here and also said exactly these words, " Hun on your best day you wont be as smart as i am on my worst day. do you understand?!" I cursed at him and demanded to see the manager. I was rudely greeted by the store manager, an equally as rude and ignorant man named M. Richard who also said the these tags were wrong. Together the two continued to belittle me and embarass me infront of everyone. They kept pointing at some typed letter taped at the register. The two even seemed to find how rude they were being funny because they kept laughing at their own comments. Both of them deserve each other and have no buisness working with the public period!