Saks Fifth Avenue
Reviews and Complaints

Do not buy from SFA online if there's any chance you may need to return the item. I returned an item, which the company acknowledged receipt by email. The email indicated that I should receive a refund within 5 days. When the refund did not appear, I called and was told I had to wait 14 business days before the matter could be escalated. I called again to escalate the matter after the14 business days passed. I called to follow-up again after 5 business days and was told I had to wait another 7 business days for them to address the escalation. I am in customer service hell still trying to get a refund on the returned item. I will never buy from SFA again.

I ordered a set of Zwilling baking dishes from Saks. Someone simply slapped a FedEx label on the thin box containing the dishes, no bubble wrap or proper shipping box. It was completely destroyed by FedEx, nothing but glass shards. I have contacted Saks 6 times, submitting photos of the box and glass shards, only to have the claims denied. I keep getting some offshore call center who keeps telling me that they're resubmitting the claim. Finally, I asked to speak to a CS supervisor in the United States; I was told that was impossible. The last straw was when the so-called 'supervisor' in India/Pakistan/Bangladesh/Wherever told me not to call back, that everyone would give me the same response, and that he didn't have a superior that I could speak to - he was the boss. Saks should be ashamed of this! Never again ...

Dear Customer Service,

I am writing to express my disappointment regarding a recent experience with your store. I had purchased a dress and later noticed that the price had been reduced. Unfortunately, I missed the window for a price adjustment due to an unforeseen and urgent situation.

My husband was hospitalized and very ill during this period, requiring my full attention and care both in the hospital and at home. This situation made it impossible for me to request the price adjustment within the specified time frame.

Given these exceptional circumstances, I kindly request that you reconsider your decision and honor the price adjustment for my purchase. I hope that this matter can be resolved in a manner that reflects the high standards of your brand.

Thank you for your understanding and consideration. I look forward to your prompt response.

This is regarding ORDER #314643666 - March 19, 2024

Temple St. Clair Luna 18K Yellow Gold & Diamond Pendant- March 19, 2024.

After repeatedly calling Saks (3/25 and 4/4) and speaking with a "customer service specialist" about not getting the pendant, I was continually told that "the order was received" and that's all we ca do". Really - That's it?

I also spoke with someone who said the matter would be looked into. I still haven't heard from that person.

I received the box (the box was not tampered with) BUT THE BLACK POUCH INSIDE THE BOX WAS EMPTY - NOTHING WAS IN THE BAG.

It leads me to believe that someone stole the pendant when filling my order in the order department. Please help. I paid (including tax) almost $1,700.00 and I have nothing to show for it other than frustration, anger and sadness. Every time I call Saks I'm told the same thing - ordered was received. MY TEMPLE ST. CLAIR PENDANT WAS NOT received by me. Mary-Jo Johnson

Horrible experience and staff is no help. If only I had known sooner. Buyer beware. Order item that was supposedly delivered 03/09. Advised I could only filed a complaint 03/20. Told to wait 1 to 2 business days for an update, then, 1 to 3 business days... Now, 5 to 7 business days and if... If approved up to 3 weeks for a refund. What times are we living in. Photo shows nothing. Every other order shows package on my porch. How are they even in business?

Late November 2023, I purchased a pair of boots in a size 9. They were too small. I returned them, and purchased a size 9.5 (There was not an option to exchange). Shortly after, I received in the mail a pair of boots in a size 8, along with a note that my return was rejected because they thought I wore the boots. I just want my money back for the size 9 that I returned and never wore, and I want to return the size 8 boots that I did not order, nor wear. For weeks I have been calling Saks, and I am told to just keep waiting for FedEx to call me to schedule a pick up. FedEx never calls. I am seeing similar complaints online about Saks, and something fishy is going on with this business.

Order of Train Wreck:

11.21 Boots delivered to my house

11.28 Received email that my item is on the way back to them

11.29 Distribution center received item

12.7 Received boots at my house for the second time

12.7 Emailed with customer service and they said they were returned to me in error.

12.7 Emailed with customer service and sent them several pictures of the boots confirming that they were not worn. They told me to send them back again.

12.8 I took the boots to Fed Ex

12.11 My return was delivered to distribution center

12.14 Emails with customer service saying that my return was not processed and I may receive the boots again

12.14 They issued an order for Fed Ex to pick up the boots again but I never received them for the third time

12.15 Return was denied due to boots being worn.

Today when talking with a supervisor they were giving up and said there’s nothing else for me to do. Even if they deliver the boots again they are not returnable even to the store.

I returned a dress order #[protected] and it was sent back saying it appeared to have damage from wear. I had not worn the dress. It appeared to be miss inspected. I did take it back to Saks in Chicago on 1/5/24 and had a manager look at it. She told me she could not take it back since it was an online purchase but saw nothing wrong with the dress. She gave me an [protected] number to call.

The first person I spoke too on 1/5/24 agreed to send me a return slip but told me to call back on 1/8/24 because it was not in the system yet as received by me. I call back on 1/8/24 and spoke to two people who refused to let me return the unworn dress and said there was no way for them to generate a return slip. Then he hung up on me!

I placed an order for a Ralph Lauren polo shirt for my son and paid an extra $30 for express shipping but I didn't get it on time. So now I'm returning it. But I want a refund for my $30. It was pointless. I placed the order on the 6th of December, I then got an email on the 7th of December saying it was shipped but I got an email on the 13th of December saying I should receiving it today.

Order Number [protected] Case ID 0909028

On October 17th 2023 I received two dresses totaling$874.00. I tried them on they were to big I put them back in the box on hangers in plastic all tags attached when they got to the distribution center they said there was a sash missing so returned the dresses to me. In calling customer service they asked me to send pictures which I did.. I spoke to them yesterday 11/19 they looked at the pictures of the dresses on line and agreed there were no sashes on either dress . the customer service rep agreed , he then transferred me to a supervisor and he stated they would not be taking back the dresses I said it was the distribution center that made the mistake... That is stealing a customers money and I have a bill for 874.00. I need any help I can get with this issue

Liz DiSarro

[protected]

I returned a belt back in April 2023. I received confirmation that the belt was returned, I requested the refund to be sent to the original form of payment which was my card. I was later told by a representative that they can only provide a gift card for the refund. I said okay and it’s 7 months and over 100 phone calls later and I have never received the gift card.

i had purchased a Cartier sunglasses with express shipping delivery for a total price of $ 1400.00. Within 5 days I received a box from the postal office and upon opening the box I found the Cartier sunglasses case without the sunglasses. On the same day, I notified Saks Fifth Avenue customer service and emailed them pictures of the empty box as requested. For the past 2 weeks, I have been dealing with them. They refused to refund me my money. This is the worst retail company I ever have to deal it. Please do not purchase anything from this company. I will definitely spread the word.