Ever since I got my solar panels with this company, my panels have consistently produced less than half the amount of energy that they told me they would in my contract. As a result of this, I have been forced to pay out-of-pocket, several hundred dollars and electrical bills, that They assured me upon signing my contract I would not be paying. I have called this company several times about this issue, but each time they say they are “looking into it“, but then never follow up, or do anything to improve the issue. I am tired of being lied to, misled, and given the runaround to this company, and I either want my panels to be fixed/modified to produce the amount of energy. Top Tier told me that they would, or I want these panels off my house and a full refund. In the images below, you can see a screenshot from my signed contract with Top Tier showing what they said, my solar panels produce, and then the other images you can see how much energy panels have actually been producing thus far.
Claimed loss: $36,377.95
Desired outcome: To either have my panels, modified/fixed to produce the amount of energy the company said they would, or to have them removed and receive a full refund.
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