TouchBistro USA
Reviews and Complaints

Stay away! Their system dont work. The devices "lose connection to the server" almost daily. Our restaurant spends *** minutes without a functional system almost daily due to software errors. *** is non-existent. I cant get a single supervisor, manager, or team lead to call me to help solve the software problems. We prepaid for an entire year, but had to replace it with a different system after 6 weeks.

TouchBistro is a terrible system! Believe me. Look up "TouchBistro reviews" for real feedback. Onboarding was a nightmare, the equipment is all third party so they can't customize it, and the system is clunky and not user-friendly. Don't even get me started on the back office "cloud" (time cards, menu updating, sale tracking) nightmare. Even though they totally tricked us with a Bait and Switch, they won't let us out of our 24-month contract. They will lie to you to get your business. So, I need to warn others at least, so they don't fall for this beta system that is NOT ready for public use.

This company is really bad - I switched from *** to this system 'cause they said they had great customer service, smooth transfer, awesome product, easy install, and all that jazz. But guess what? None of that has happened yet. Setting up this system is a nightmare - still dealing with problems and the software crashes all the time. The printers don't work right either. Basically, everything is a mess and I keep getting passed around from one person to another, with nobody knowing what's really going on. If they fix everything, maybe I'll change my mind. But right now, this company is not good for busy restaurants like mine. From *** restaurant.

BEWARE! HORRIBLE AND INSENSITIVE CUSTOMER SERVICE! Stay away from TouchBistro, my last dealings with them have been horrible! We are in a pandemic and my store has been down since March. They have been extremely reluctant to place my subscription, which I can’t use, on hold due to my store closing because of Covid -19. After explaining this to them several times, they still tried to charge my account. After several discussions with them, they last tell me they waive 2 prior months and can do just one more waive. They threatened to suspend my license if I don’t pay (which was what I was asking for in March) Nonetheless, I’m still NOT open and the city I’m in may be closing again. TouchBistro only cares about you paying them their subscription, not your business. And if you use aren’t actively using their product. Feel free to email me and I’ll forward anyone the emails for proof.

I bought stuff from Touch Bistro to run my restaurant, but they didn't install it or help with the installation. They were supposed to give me a code for the printer, but they haven't given it to me even though I called and emailed them a bunch of times. They just disappeared and kept my $2500. I think they're a scam. I want my money back and I want to return their stuff.

Our experience with TouchBistro USA Inc. has been quite disappointing. The POS service we signed up for made some promises that they haven't fulfilled. It seems like they decided to settle the batch before we finished our day, which caused a problem for our bartenders who couldn't adjust tips and ended up losing money. TouchBistro claims that once the batch is closed, we can't make any tip adjustments. However, we hadn't closed the batch yet as it was still in the middle of our shift. We prefer to close the day when we're ready to close, so not being able to make the necessary adjustment ended up costing us money. To make matters worse, we had to endure a two-hour wait on hold and on the phone with them, only to be told that they couldn't do anything to help us.

With TouchBistro, I had a problem where I requested a service but couldn't receive it. Unfortunately, TouchBistro and their representatives have been unable to remove me from collections. They put me in debt even though the equipment couldn't be used. I told the representative multiple times that the equipment was useless, but they didn't acknowledge this. They insisted that I must stay in the contract and keep the non-functional equipment.

I signed up in June and prepaid for 3 months. TouchBistro didn't give me the service I hired them for 'cause their software couldn't meet my business needs. They gave me a lot of hassle to cancel my contract, but eventually they did and took back all the hardware, even the one they told me to keep. But now they won't give me a refund, they kept all my money (over $1000) and said I can only use it as a credit for future hardware if I ever decide to go back to them. I really hate them now, they'll never make it right. They didn't provide the service I hired them for 'cause it never existed in the first place. They wasted my time, my money, and caused me a lot of stress and anxiety. This experience has traumatized me, and I don't think I can trust another POS company. My business is suffering 'cause of them, and I have to make a decision in 20 days 'cause my current company will close down. I'm really at a loss here. They're just scammers.

My restaurant is using Touch Bistro for our cash register. Sadly, we've been hit harder than we expected from Covid-19 and won't be able to run our restaurant like we did before November. I'm asking Touch Bistro to show some compassion and not punish us for not using their product. I emailed my representative and got this response: "As per TouchBistro's Terms of Use - as agreed upon in your signed agreement (attached) - customers need to fulfill their payment duties to TouchBistro for the whole Initial Term. In your case, the Initial Term of 12 months ends on April 29, 2022. This initial term was agreed upon in exchange for a discount of $598.50 on your onboarding services. According to our Terms of Use, if you want to cancel your agreement before the end of the Initial Term (current term), you'll need to pay $2033.15."

On 9/23, I started negotiating with TouchBistro USA Inc. to set a "go live" date and signed the necessary documents to begin their service. However, on 6/24, I was told that an onboarding team would send me an email, but I waited for a few hours and no email arrived. Then, on 6/28, I received a call from a representative named ***, who assured me that he would release the equipment and have it shipped out. Before ending the call, I specifically asked *** if he would provide a tracking number, and he confirmed that he would send it once the equipment was released.

On 7/2, I reached out to *** to ask for the tracking number, but I didn't receive a response. Finally, on 7/7, I received the tracking number, and the package arrived on the same day. However, I needed the equipment to be set up and ready to use by 7/8, but the company failed to meet the "go live" date.

From 7/9 to 7/20, I communicated with the sales representative, manager, and retention team to discuss returning the equipment and terminating the services. However, they are now claiming that I am defaulting on the contract. I believe that I am still within the trial stages, and I communicated my intention to return the equipment within a sufficient amount of time to cancel the services because they didn't meet my "go live" date.

Our famly owns a small resturant in ***, ***, named "***". On December 13th we started usin Touchbistro's Point of *** services. Since that time, on at least 11 different occasions, the system has crashed and become disconnected from Touchbistro's server, and we have had to call technical support to have the issue fixed, which takes *** minutes. Durin those periods we are unable to place food orders or take customer payments - this is very bad for a resturant. I have requested advanced support 7 times. Nobody from Touchbistro has ever called to try to help resolve this continuous issue. Nobody has ever emailed, or mailed, or reached out to help resolve this issue. This issue is still happening - we lose connectivity almost daily. Because the system does not function and Touchbistro has not attempted to resolve the issue (aside from triage through tech support) I have requested that Touchbistro refund the remainin period of service. We prepaid for a year, and we need to switch to a different service provider in order to keep our business runnin.

On January 22, we made a deal with TouchBistro to get: Sotfware. hardware, services, installation and help for our restaurant. They gave us a discount of 2,140.00 usd and, after getting the stuff, we paid the invoice *** of 1,225.66 usd. Since then we haven't got any more help or had anyone come to install the system. We called customer service many times, waiting for an hour going from one person to another without fixing anything. After that we told TouchBistro that we can't continue with them without proper help. We told them we want to give back the unused devices (they're still packed) and get our money back. They said we can't do that and even wanted the money they discounted (2,140.00) back. They also wanted us to use a different bank, which is crazy. All of this is ridiculous and we still want to return the stuff and get our money back. We can't run a restaurant without device support.

The *** system lets anyone see the total sales for the day. It's been a real problem for me because my employees keep checking the sales and asking for more money. It's private info and I don't want them or anyone else seeing it. I've been asking the company for months to help me fix it, but they never call me back. They always promise to get back to me, but they never do. I'm so tired of this. I might have to talk to someone else to see if I can sue them. They changed the terms on me, which is a breach of our contract. They also moved my labor data to the cloud without asking me. I don't like it. They left some data on-site, but the important stuff is in the cloud. I want them to fix this. If they don't, I'll find a different *** that knows how to do business. I think they're doing this on purpose to cause problems. It's really messed up.

In the beginning of 2022, I was opening my own Coffee Shop and was researching POS systems. I contacted TouchBistro to get info and they really pushed me to sign up. They gave me a bunch of discounts and talked about how they would help me and all the advantages I would get. As opening day got closer, I tried to contact my direct contact at TouchBistro, but it took me a while to find out who it was. Finally, I reached out to them to see what I needed to do since I started with them months ago. They told me to send my menu so they could set it up. I sent it 5 hours later, just like they said. I waited 5 days and then emailed for an update, but the emails bounced back. I called their number and found out my contact was no longer there. After complaining for hours, I got an email from someone new who said I had to start over. I didn't have time for that, so I had to find another company to set me up right away. Then they told me I had to pay them almost $5,000 for something they never did or promised. I never even downloaded or used their software. Now they're saying it's my fault and I have to pay. This is the worst company I've ever dealt with and I'm going to tell everyone about it.

We a bar and bistro and we contracted a service with TouchBistro, a *** company, and since the beginning of our service we've had issues with the system. For example, their credit card terminal failed on three occasions, the system froze *** in the middle of orders, items randomly erased, items on tickets didn't print randomly, modifiers disappeared from our menu, and we had other smaller issues as well. We went live on 7/29. The first concern started when we didn't get the promised TV monitor setup for the kitchen. We received an email on 3/18 on how to set it up and on the same day we got an email saying Apologies for the confusion. {} we stopped supporting the *** as of Feb 18th, 2022. {} TouchBistro discontinued that service. So I requested a partial refund on 4/19th for this via email. No answer has been given to me on this request. ?Second issue was the credit card terminals. We experienced issues on three occasions. Granted, they sent out a new unit each time. However, during the processing and shipping time, we couldn't use the register for credit cards and this created long lines and wait time for our patrons. The third and most outstanding issue is the problems with the *** itself. Our communications have been via email on 4/18, 4/14, 4/17, 4/19, 4/21, 4/22, 4/24, 4/27, 4/30, 5/9, 5/13, and 5/22. At this point the losses I was experiencing because of the many refunds on items that didn't end *** printing in the kitchen and the bad reviews from angry customers was more of an expense to me than what the service was even worth so I asked for a full refund. The communication via phone, in addition to the emails, was very time consuming and also ineffective. I called on 4/14, 4/17, 4/18, 4/20, 4/27, 5/4, 5/13 and 5/26. They tried to help with screen sharing, resetting and syncing the dashboards, having me send in copies of the menu, and sending all this information to a Hardware Team. However, still no fix! I need this resolved.