TouchStone Research Group
Reviews and Complaints

On March 25, 2022 I paid $124 to have an speedy DD214 request sent to me, they said it would be 2-3 days, it's now May 17, 2022. I never received an update and have called multiple times only to be referred to the website.

I ordered a Veteran Record (Vet Rec) Card online on 5/17/19. The $58.15 charge was paid at the time of the transaction via PayPal. It is now 11/28/20 and I still do not have it.

There have been numerous telephone calls (unreturned) and emails
on my part regarding the unfulfilled order. These efforts did not elicit the desired effect.

I've been patient for more than eighteen months, and although I was
hoping to obtain the merchandise, my patience is exhausted. On 11/15/20,
I contacted the vendor to express my dissatisfaction and to request a refund. On 11/24/20, I received an email informing me "no refund is warranted, nor will one be provided." I must respectfully disagree given the circumstances.

The company took my money in good faith, had me stand-by for eighteen months and has failed to deliver the merchandise to date. The service rendered, or lack thereof, justify a full refund in my opinion.

It's shameful for a business enterprise to treat a disabled veteran the way they did and attempt to take advantage of him. It's disrespectful and tantamount to fraud.

Anything you can do to have them resolve the problem will be greatly appreciated.

Dear Sirs I contacted Touchstone March 15, 2018 regarding my mother who served in the WACC and the WAVES I paid 207.07 dollars, I have been
going back and forth with them and nothing was given to us they told me
they believed her records were destroyed by a military fire my mom served
during the mid 1940 my dad was discharged in 1946 as well as both her brothers also served in the United States Army, my uncle passed away in
1966 died of cancer but honorable discharge my other uncle Brazil Stark
served in the United States Navy my mom passed away February 17, 2018 I
told them I needed the paper work for her burial at the Abraham Lincoln Cemetery, it is now April 24, 2018 I have heard nothing they said they sent
it to Saint Louis but still I have heard nothing, this is so heart breaking I
really trusted in them that they could help me but I don't know my heart is broken. thank you my mom's number with touchstone was 78546
Deborah

I too applied for my father's DD214 records through Touchstone Research Group. I didn't pay the high price of $89 but I waited the 4-8 weeks as indicated on their site. At the 9th week I still hadn't received the form so I emailed the CSR who sent me the confirmation back in August. After 3 priority emails and no response I decided to call but found that I could only leave a message because they were busy helping other customers. This message came on every time I called. I left yet another message expressing my frustration and disappointment and finally someone called me back. She went on to explain if I went the $89 route I wouldn't have this problem because they would have a copy they could email me and blah, blah, blah. She finally gave me a number to call for the NPRC [protected] and I got to talk to a human. Come to find out, Touchstone never sent my request in and I wasted 10 weeks waiting for nothing! I needed this form to apply for VA benefits because my mother had to go into a home. I also found out that I can fax the form 180 directly to NPRC and get a copy of the DD214 at no cost. I hope this information is helpful to someone else and they don't waste their precious time like I did. Call the NPRC directly- it's the best way to go.

You seem to state that there are no 'real' complaints, so it will be my pleasure to prove the lying Touchstone troll you are. My name is Clint Bender, and on February 17, 2014 I ordered a copy of my DD214 at $96. It states that you will receive the DD214 within 7 days, today is March 12, 2014 and no DD214. My order number is 45458. I have emailed this disgraceful corporation, and the real kicker is when you call them, they will place you on hold and hang up. These people prey on service members, give them none of your money. May you never be treated as badly as your customers. These people are con artists.

I recently requested a copy of my dd214 and later found that I no longer needed it now they are saying that I can only have half my money back and the form was not submitted or signed, they were only supposed to put a hold on the funds submitted there was nothing saying that I would lose half my money I do not think this is a fair business practice especially when nothing was done they are not supposed to take payment until services have been rendered. This is a very unfair practice and should be stopped as soon as possible.

I went to work there through a temp agency. The customer service group was treated like lepers. We had to remain at work regardless of weather conditions while everyone else, including HR went home early or worked from home, especially if they had no sitters. The dress code was dismissed by HR and the tech dept while we had to dress the part.
That being said, I was keeping track of my hrs. My contract was to work 600 hrs, then be up for hire. Every week, they told the agency how much they liked my work. My direct supervisor said the same. When my hrs were up, HR ignored it. I asked for a meeting. They waffled for days, then had my director tell me that they would not hire me but keep me on as a temp on a monthly basis indefinitely. he added that he knew some people who had the same deal for 2 1/2 yrs. He said it there would be a fee to hire me. I checked with the agency and they confirmed there were NO FEE. I told him so but he kept his position and seemed shocked I was not doing a happy danse. I asked why I was not being hired on but he wouldn't answer. I had never called in sick but had been ill for 2 days, which they all knew. I called in the next day and was fired. They thought, according to the agency, that this was "too coincidental"...