Tower Moving Systems’s earns a 2.5-star rating from 8 reviews, showing that the majority of customers are somewhat satisfied with their moving services.
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I am totly satisfide with the service
I am totly satisfide with the service. I do recomend and will continue to refer Tower Moving to all my friends.
I can't even begin to explain how incredible my experience was with this company
I can't even begin to explain how incredible my experience was with this company. They showed up early, and they had everything they needed. All the tools and equipment were clean and organized. *** and *** worked together like a well-oiled machine, and they didn't even leave a scratch on my massive furniture. This was seriously the best moving experience I've ever had!
Very punctual
Very punctual. They planned out the move well. They are serious about their work. They are very professional during the process. They took great care of my delicate things and maintained a very positive attitude towards all my requests. I highly recommend them. Pricing is very competitive and you get a wonderful service. No doubt about it. - Frank M
Tower Moving Systems Complaints 5
Relocating my daughter's family was nearly double the quoted price, a significant overcharge.
Relocating my daughter's family was nearly double the quoted price ($2,425.50 Vs $4,736.90). She moved on 27 Feb 22. I wrote to the Customer Service Manager detailing the issue with 11 supporting documents. The attachments are too large to include here, but the letter addresses each one. No response from the manager yet. I consulted a local lawyer who advised that this is a contractual matter. They suggested seeking legal counsel in the moving company's location or filing in Small Claims court. Both options are costly and inconvenient. I'm seeking the difference between the quoted and charged amounts, as detailed in my letter. I suspect Tower Moving Systems provided a low initial estimate to secure the contract, allowing the contractor to overcharge, knowing the difficulty and expense of contesting it.
I hired Tower Moving Systems LLC for a local move but faced unexpected charges
I hired Tower Moving Systems LLC for a local move. Initially, they provided a quote, but later revised it just before the move. They promised I'd pay only for used space, suggesting overestimation is better than underestimation. They requested an extra deposit. On moving day, they demanded an additional 3K, insisting on full payment regardless of space used, and wanted immediate cash. I refused, citing our agreement. They then agreed to payment upon delivery. However, after the driver left, they demanded $1500 via Zelle, threatening to offload my items. Without Zelle, they dumped the belongings, which my daughter found behind a gas station after extensive searching. They had already taken $1700 in deposits and attempted to extort another 3K. Their practices are deceptive, not honoring verbal agreements and coercing clients into paying the full quoted amount after loading, contrary to initial promises.
On 5/25/2022, we made a deal with Tower Moving and gave them $850 as a deposit
On 5/25/2022, we made a deal with Tower Moving and gave them $850 as a deposit. They said they would pick up our things on either 6/1/2022 or 6/2/2022. But then they told us they couldn't do it until 6/8/2022 or 6/9/2022. So, we signed a new agreement and paid them an extra $520 on 6/08/2022. But the day came and went, and they didn't pick up our stuff. We called them many times over the next week and a half. Finally, on 06/17/2022, they picked up our stuff. They promised us a partial refund or discount for the trouble and breaking the contract date, but we never got it. That's also when we found out that even though they said they were a carrier, they were actually a broker. They had given our job to Atlantis *** Lines, who told us we had to go through Tower Moving for the refund because what we paid them had nothing to do with Atlantis. We tried to call Tower Moving about this, but the number was disconnected. We want someone from Tower Moving to contact us and actually give us the refund they promised. Plus, we still haven't gotten our stuff from Atlantis *** Lines, and we can't reach anyone there either. If they don't fix that soon, we'll file a separate complaint against them.
Is Tower Moving Systems Legit?
Tower Moving Systems earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Tower Moving Systems has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Towermovingsystems.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Towermovingsystems.com you are considering visiting, which is associated with Tower Moving Systems, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a towermovingsystems.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
However ComplaintsBoard has detected that:
- Towermovingsystems.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The towermovingsystems.com may offer a niche product or service that is only of interest to a smaller audience.
- Tower Moving Systems protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Tower Moving Systems contacted me for a moving quote after I sought estimates online
Tower Moving Systems reached out after I sought moving quotes online. They called post-inquiry, I detailed my move, but they skimmed over household specifics. On 8/25/2022, they quoted $2750, omitting insurance details, which is weight-based, not value-based, risking low compensation for damage. They required a $750 deposit, which seemed standard. However, a 3-day delay for a follow-up call was the first red flag. The new estimate was for 460 cubic feet, not 200, without a home visit to assess. An additional $1,888 deposit was requested without a final cost, escalating the initial quote to $6738, signaling the second red flag. Further details are in my uploaded document.
I contracted Tower Moving Systems LLC for my sister's move from one state to another
I contracted Tower Moving Systems LLC for relocating my sister's belongings across states. We paid a $1200 deposit. On August 12, they added $150 for extra items. They promised to confirm pickup shortly before the move. I requested August 16, which they initially confirmed. On August 14, I called to reconfirm. They sent a revised contract for August 16. On August 15, they informed me of a delay, offering Thursday or Friday instead. Faced with postponement or cancellation, I chose to cancel on August 16 and was assured a refund. Shortly after, they backtracked, offering a truck and trying to undercut rental prices. I stood by the cancellation. Later, they emailed, refusing to refund the $1200, citing a missed cancellation window. They returned the $150 but not the initial deposit. Despite follow-ups, the senior consultant didn't return the rest. This ordeal forced us to drive ourselves, seeking only our rightful $1200 refund.
About Tower Moving Systems
One of the key strengths of Tower Moving Systems is their team of experienced and skilled movers. These professionals are dedicated to providing top-notch service and ensuring that every move is executed with precision and care. They are well-trained in handling all types of items, from fragile and delicate objects to heavy and bulky furniture. Their expertise allows them to navigate through any challenges that may arise during the moving process, ensuring a smooth and efficient relocation for their customers.
Tower Moving Systems also prides itself on its state-of-the-art equipment and resources. They have a fleet of well-maintained trucks and vans that are equipped with the necessary tools and equipment to handle any moving job. This ensures that all belongings are transported safely and securely, minimizing the risk of damage or loss.
In addition to their exceptional moving services, Tower Moving Systems also offers a range of additional services to cater to their customers' needs. These include packing and unpacking services, storage solutions, and even furniture assembly and disassembly. This comprehensive approach allows customers to have a stress-free moving experience, knowing that every aspect of their relocation is taken care of by professionals.
Customer satisfaction is at the forefront of Tower Moving Systems' priorities. They strive to exceed customer expectations by providing personalized and attentive service. Their friendly and knowledgeable staff are always available to answer any questions or concerns, ensuring that customers feel supported throughout the entire moving process.
Tower Moving Systems has built a solid reputation in the industry, earning the trust and loyalty of countless satisfied customers. Their commitment to professionalism, reliability, and efficiency sets them apart from other moving companies. Whether it's a residential or commercial move, Tower Moving Systems is the go-to choice for a seamless and stress-free relocation experience.
Overview of Tower Moving Systems complaint handling
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Tower Moving Systems Contacts
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Tower Moving Systems phone numbers+1 (877) 855-7442+1 (877) 855-7442Click up if you have successfully reached Tower Moving Systems by calling +1 (877) 855-7442 phone number 0 0 users reported that they have successfully reached Tower Moving Systems by calling +1 (877) 855-7442 phone number Click down if you have unsuccessfully reached Tower Moving Systems by calling +1 (877) 855-7442 phone number 0 0 users reported that they have UNsuccessfully reached Tower Moving Systems by calling +1 (877) 855-7442 phone number
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Tower Moving Systems address20900 NE 30th Ave, Aventura, Florida, 33180-2157, United States
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Tower Moving Systems social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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