Oasis Moving & Storage
Reviews and Complaints

Move from Phoenix to Austin.
The original quote (from what we didn't realize was moving broker) was 5634.00... then after the final inventory (which was 100% accurate if you look at the lists, added 3127.00 to the move, which we were okay with). On the day the movers came (Oasis Moving) they walked through the house and said it would be about 14, 000.00 which we were hesitant to pay, but could not get a hold of either you or the moving company, so with the house closing the following day, we said okay... at which point they charged our credit card. When they were done moving about 6:00 pm, they came in and told us that their boss claimed that they needed another 5000.00 because there was more furniture. Remember, they had already looked at all the furniture and boxes prior to loading. We told them no, just unload the truck, and they refused to do so. At this point we felt as though we had no choice, our belongings were being held hostage, so we paid the extra charges. We can show that they did charge our credit card twice, once in the morning and once after they finished loading.

With many of the boxes (74 out of 82), it is easy to see why things are missing and/or stolen. A family heirloom, dining room set, along with the chairs have been broken into pieces…we are not even sure how you could break these solid wood pieces and destroy them so badly. We received a desk with legs and no top, broken end tables/nightstands. Items, which were family heirlooms, such as etched glass pieces, my parent's wedding bone China (it survived a move from England) is missing as well as my husband's father's military funeral flag (these items were displayed on the hutch). Two night stands are missing, 8 boxes in total, all the mattresses have holes and/or tears in them as do our two leather chairs. The TVs came without any of the hardware to hook them up (stands, electrical plugs, and screws). The kitchen table was missing the hardware, and the frames for what is left of the beds were all bent. My jewelry, including my grandmother's pearls, engagement ring, and about thirty necklaces and bracelets are missing, along with diabetic supplies. The master bed could not be set up because all the support pieces were missing. Most of the furniture is scratched or gouged, leather chairs are ripped, there is really not one single item that came in one piece.

They tried to give us a mattress and box spring, a massive cat climbing thing, and tables which were not ours and we had to threaten to call their supervisor about them leaving trash prior to them taking it back. We received many items that did not belong to us, when I called the delivery people back they said they would return for them and never did (we did not notice until we started trying to unpack). There is so much more that I could say about this experience, but just from what I have written you can see the experience was horrific.

This company lies and steals, and then when you try to speak with them, they yell at you and repeatedly hang up on you. As with others, we do plan to take this through the court systems and also will be filing with the DOT. Please take extreme caution if this company shows up to move you, giving them one star is a stretch.

September, 2015 Oasis Moving and Storage sent a truck to my home in Mooresville, NC to pick up my stuff. Mostly I had boxes and one bedroom set. They came two days earlier than the day that was scheduled so I was rushed into finish packing and unable to watch them put my stuff on the truck, but what was I worried, I only had boxes, plastic bins and a bedroom set. When I called before the 30 days was up, I thought my stuff was in Las Vegas where I was relocating to...however, my stuff was in Florida! What the hell. A week later I get a call that my stuff is ready to be delivered. I told them it will be a simple delivery to a storage place. They asked that I make sure an 18 wheeler could fit in and I did that. When they got to the storage place they stated they couldn't turn in and would have to carry the stuff from up the street or use my truck to transfer boxes. This was an attempt to get more money from me because they would charge an additional amount for every so many feet they had to transport the boxes. So I used my truck which was ridiculous. Upon seeing my boxes, I was livid...they were all smashed to the point some were open. My bedroom set was a mess...the night stands are all cracked up and OMG my mattress wasn't even covered. It was partially wrapped with a garbage bag! Same with my box spring! The attitude of the Oasis Movers was horrible. They acted like I did something wrong and the guy was even swearing at me! When I opened the boxes of course I had lots of broken glass and things missing! It is ridiculous! I did a review on Yelp and when I looked at the others, I was in total shock as to what I was reading. OASIS MOVING IS A TOTAL SCAM.

After a request via their website for my cross-country move. I received a quote of $1, 100 from Oasis Moving and Storage. In a phone conversation, I gave explicit description of the items involved in my move. The quote was adjusted 3 times and then finally agreed upon (contract signed) for the amount: $2, 290 (based on cubic footage). I paid a deposit of $800 several weeks prior to the move date and was told the balance would be due in cash upon delivery of my items to my destination. This move involved a pick up from 2 different locations (which was made very clear to them). The movers arrived 5 hours late at the first stop and showed up with a truck 1/2 full of someone else's move when we were promised (as their company guarantee) a 24' truck dedicated solely to our move alone. In addition, one of the labors had his personal mattress & box spring in the truck and several large cardboard boxes and blankets taking up additional space, which were not used to assist in my move. Before they loaded the first item (which was a large item; piece of gear) onto the truck at the first stop, they demanded an additional $600 in cash (said they had no idea that the first item was part of the move - WE MADE THIS VERY CLEAR TO THE LADY WHO SECURED OUR CONTRACT; Bonnie Nadel). I complied; drove to the bank and pulled out the cash for the movers and gave it to them. Before they even arrived at my apartment (2nd stop) and had the opportunity to see the rest of my belongings (for a 1 BR apt move), they indicated it would be an additional $4, 000 (for a total of $5, 400). The laborer/driver; Angelo Perez was so frustrated at one point that he threatened to drive off (with my first item in his truck) and then after breaking the news that it would be $5, 400 versus our binding quote of $2, 290, stated that there are high value items here and if you want them delivered...you will pay. (Isn't that extortion?). Okay so...fast forward. It's well over a month later - they've been paid in full and they still have all of our items (including the items I need to make my living). Their contract stated the items would be delivered 1-18 business days and here it is 43 days later. I've tried to contact Oasis Moving & Storage to inquire as to the status of my move and they are not responding. Further...there are hundreds of complaints on a site called Topix (link is at the bottom of this complaint). There are many stories very similar to mine - some of which are very sad and involve victims who were taken advantage of due to a death in the family or disability. Oasis Moving and Storage are nothing more than predators who are hiding behind the 'Carmack Amendment'. They are true crooks and it saddens me that they've been getting away with this since 2004! The Better Business Bureau and the American Moving and Storage Association are both verrrrry familiar with this company and have received numerous complaints, as have several other governing bodies/agencies pertaining to the moving/storage/trucking industry. And yet...nothing is being done. . These people must be stopped! http://www.topix.com/forum/city/las-vegas-nv/T9DNUO53OSJ1D9MLU#comments

I contacted this company to get pricing on moving some boxes from CA to FL. I was asked for my credit card information to supposedly secure my spot on their truck. I explained that I did not want to be charged until I got a chance to review their contract and the terms. I was assured that there would be no charges until they received a signed copy of the contract by fax from me.

After reading their contract, I decided that I did not want to proceed with this moving company, called them and they explained that I would I would be charge a deposit of $517.00. I asked them how and why they felt justified in charging me when at no time did I authorize a charge to my credit card. The person said “Call your bank and dispute it”

This company is unethical to say the least.

Unethical billing practices

My wife and I contacted several moving companys in the Dallas area. We were to do a short move and decided to use Oasis Moving. We were told that 3 movers would come out to load and move out furnishings. The day of the move they showed up with small trailor instead of a truck as promised and only 2 men. We moved and when we got to our new location we discovered that we had damage on a antique desk, a dresser mirror and a wall mirror. In addition we had a speaker stand that just disappeared. We contacted the owner Talley and was told that repairs would be done.When the repaair person arrived he called the owner and described the repairs needed. THe owner then decided not to do the repairs but insted the pay us 60 cents per pound for our damage to save his company money, DO NOT USE OASIS MOVING IN THE DALLAS TX AREA!

There is not enough room to list the things that went wrong due to using this company. They were days late for both delivery and pick-up. They charged over $200 for extras, including the "long" distance although they were parked right in front of the front door and the "extra" stairs, even though it was a regular single flight that the rep had already assured me would be standard.

They were unprofessional and threw boxes and laughed as they accidently dropped boxes from the truck to the ground. Needless to say, many items arrived broken.

They tried to charge extra again upon delivery. This time I told them it was fine, but it was coming out of the tip. They quickly decided they would take the tip instead.

Furniture was ripped and broken. Pieces were missing. Dishes and every single picture frame were broken. When I filed a claim, I was offered $100 for over $2000 in damage.

All calls have gone unanswered regarding a referral fee that was promised. DO NOT USE THIS COMPANY. They are unprofessional, and your stuff will end up broken, damaged, or missing. Expected dates of delivery are a laugh.

I used oasis moving and storage company to move my belongings, including many things my recently deceased mother passed down to me, and they lost all of my belongings. They were supposed to deliver my belongings in ten business days. It was a month later and I only recieved things they were not supposed to bring. The only good thing they brought was my son's bed. everything else is gone. I have called and called only to be ignored or placed on indeifinate hold by a man that cannot speak english as a punishment for me not being able to understand him. I was lied to. They jacked up the price, stating that my washer, dryer, refrigerator and stove increased the weight of the load. I never recieved my washer, dryer, refigerator and stove. It was all left in my old house. Alo left were three valuble paintings. They refused to credit me or do anything else about this and cannot tell me where they rest of my belongings are. My mom had a double set of bone china that she got in 1952 as a wedding gift and they lost the majority of that. I got maybe 8 peices of that set and all of it was broken or chipped or damaged. After a month of being put out by oasis moving and storage I get a call saying they are 30 minutes away and that I had to pay a "fuel surcharge" and I had to pay the driver so much money in cash so the driver had money. When the driver finally arrived, past 11:00 P.M. he could not back his truck down the driveway and tore out parts of our neighbors front yard. He was here until 1:30 am! teh he sat at the end of out road all night with his truck running, keeping us all awake and making everyone very nervous. He stayed there for the rest of the night. Do not use this company, in fact I doubt they really exsist. Every time I called I got what sounded to me like someone's personal voicemail, or I recieved a message that said the number I was calling did not except calls frmo the number I was calling from. Do not use these people. I am currently disputing this and this may end up in court due to the things they lost and putting me out for a month. I never signed thier contract as I was not comfortable wtih it. This place is a rip off.

My complaint involves a moving company that has no respect for its customers and is able to treat people as poorly as they feel with no consequence.

The fact that over a $1000.00 worth of damage was caused in a recent move was secondary to the fact that this company has a record of shouting at a customer, hanging up on them and accepting no responsibility for the headache caused due to a lack of organization and poor management on their part.

The worst part is that notifying organizations like the Better Business Bureau and American Moving and Storage Association does no good. The moving company clearly does not care who complains about them and sees no reason to contact the client to rectify the problem. Once they have got your money you are long forgotten. AMSA, on the other hand, only wants to get involved if you are prepared to seek arbitration and they can make a buck of their own. At the end of the day it is the consumer that suffers with no hope of justice. Watch out for this company is my advice!

Oasis Moving and Storage
3110 Polaris Ave, Suite 20
Las Vegas, NV