Toyota
Reviews and Complaints

I bought a 2016 Toyota corolla early this year and not even 2 months later the check engine light comes on I took it to the dealership I bought it from and they said they were going to fix it so I left it there for 4 days and on Friday when I went back they told me the car was messed up and that I needed to buy a new car not a car of the same year and model. but when I went back they told me it was just a loose gas cap, i'm really frustrated with this company I will never buy another Toyota again.

Customer started car, charge light was on in dash, shifted into reverse and car lunged foward, turned car off, restarted vehicle charge light stayed on. Vehicle was shifted into reverse and vehicle still moved foward.
Turned car off a third time. Charge light turned off and transmission functioned properly, took to dealer could not duplicate. Basically told client its their problem unless can prove there's a problem. I advised my customer they shouldn't wait until someone gets hurt to resolve this problem, hopefully it's just a computer reflash. My clients are dusty and eric trevino kingsburg california please help them before someone gets help
Signed robert hood

Took my Tundra in for frame inspection and coating. The next day the dealer said it would not be done in the time originally promised. The mechanic (will not use tech) had to leave (2018 and a Toyota dealer only has one mechanic trained to do this! Really!) When I picked up my truck there was over-spray on the running boards and a crusty finish on the windshield that required extensive cleaning with chemical soaked rags as well as a clay bar to clean the painted surfaces. Oh you say"I should have taken my vehicle back". These knuckleheads could not do the coating right how can I trust them to clean the over-spay off. This TOYOTA dealership will NEVER see my vehicle again. Driving 30 to 40 miles will be a small price to pay. Had trouble with local dealership b/4 when it was under a different name. (Same old thinking) Screw me once shame on you-screw me twice shame on me!

I will never recommend going through Toyota for a car. They have horrible customer service and will mess your credit report up when you are a loyal customer. Called serveral times to speak to a manager none are available and have yet to reach back. They sent me to collections and I have never missed a payment ever with them. Never buy anything from them. Told family and friends never to purchase anything from Toyota! They refuse to correct the situation had to seek legal advice. Never buy anything from Toyota. I will make sure Family, friends and I post a new complaint every day making customers around the globe aware of Toyota's horrific experiences.

Gentlemen:

My paint peeled off the top of my roof on my 2011 Toyota Rav4 after three years of ownership. Toyota was nice enough to have a local paint and body shop that dealt with Halterman's Toyota where I had worked for nine years strip and repaint the top of the car.
My Toyota is very well maintained and is waxed and detailed every year since retiring from Halterman's by Koch 33 Toyota.
I have 44, 000 miles on my Rav4 and a few month ago the paint on my
gas door completely fell off and had to be repainted by Koch 33 Toyota.
Now on the passenger side of my vehicle another 4" by 5" piece of paint
dropped off leaving just the primer coat. This estimate because of where it is located will cost me $1, 046 to had it repainted as the color is pearl white
which is a metallic paint and difficult to blend.
I have Called Toyota Regional Office and explained what is happening and had Koch 33 Toyota send pictures of the peeled paint taken in order for the estimate to be done and it has been roughly three weeks. I had asked them two questions, One being is this going to continue to happen to which I did not get an answer. Two was would they help me by absorbing some of this cost of painting the piece that fell off and their answer was NO they would not. Searching online I see that Toyota is having problem with other makes and models with the Metallic White Paint. It almost seem to be a defect in the paint perhaps even a recall depending on how many cars were affected.
Since Regional did not help me with what I thought was an honest request I am now turning to National seeking help with my problem.

Respectfully yours,
George Wynne Jr.
80 North 9th Street
Bangor, PA 18013
[protected]

My car was damaged in the last hurricane in Florida. My regular insurance and my gap insurance paid most of the balance off leaving $455.00. I was told that I had an outstanding payment which would probably not be covered by the insurance. However, they also told me that I could make that payment after the account was settled with the insurance companies. Based on my conversation with the Gap insurance my balance would be covered. I waited for Southeast Toyota to get back to me with a balance but I did not hear from them. However I proceeded to start making payments until I believe everything would be resolved. I was shock when I found out that they reported my payment late to the credit bureaus. They applied the two payments and still reported me. I have bought 6 lexuses and 4 toyotas over the past 25 years. I bought enough vehicles that could pay for a home cash. They told me they sent me a letter which I never received. They had my email and telephone#, they could have given me the courtesy of a follow up call or email. They report me for $455 incorrectly when I have spent more than a half million with them. They also claimed they sent me the letter by regular mail, which I never received. They could have spent a few dollars and do certify mail or spend nothing and email or call. I have now sent a final payment and hope that they will remove this from my credit background

Bought 2016 brand new radio has lots of static or no reception. This has been going on for almost a year now. This needs to be fixed before the warranty expires. If you have questions you can call then North Platte ne Toyota dealership at [protected]. I feel if this matter is not resolved before the warranty is I still should not have to pay a dime due to the fact this is an on going issue

Hello,
Please I want to complain about service center on route 22 Toyota in hillside new jersey.. I came on Thursday March 8 For a recall issue and they said they fix it 5 minutes after I left the location I found the left side of the car driver side no AC or heat working I came back to them 5 minutes only later ask them that why is not working that said we are about to close please come tomorrow morning I came they ask me to wait after one hour and half they bring me someone to tell me I have to pay for that I said you damage something and ask me to pay for it.. So please I need someone to take care off this issue because they damage my heat and AC system and refuse to fix it

On 2/12/2018, I took my car to Legends Toyota for a check-up of my car. They informed me that I have a failing oil leak that would cost 2, 300 dollar plus tax. I told them that I don't have money and I have to wait. They told me that if I drive it will destroy the engine. That Check-up costed me $150. On 2/23/2018, I took the car to Hendrick's toyota in Kansas City and asked to check the car for oil leak and picture of the oil leak and engine. They charged me $129. I have attached some pictures, but I have more. I tried to Toyota and got a call from the Legends, somebody (I don't know the name). He told me he spoke with the mechanic and the mechanic remember the car and it had a failing leak. If there is no leak now observed by the other toyota dealer, he is not responsible. He blamed me for all the confusion. Attached please find the documents. Instead he should have asked me to come in and show the car to the mechanic. He refused to look at the car and the leak if it is existed. He knew what was happening, but doesn't want to admit. That was bad inquiry by the person about misconduct by the mechanic. Attached please find both service quotes. Thank you.

Toyota company can't keep their words even it's in their terms and conditions. I made a $14, 000 purchase at Toyota Dealership with the Toyota Credit card. They only gave me 1 point on 1 spent instead of 5 points.
I called Toyota credit card customer services for the last three days and they all said I have to file a form and waiting for 15 days.
OMG! Toyota break their terms and conditions and tell me there is a process... and I have to wait.
This is so funny!

I was driving and a car pulled out in front of me and almost hit me. I tried to use my horn, but found that it did not work. I took it to the Toyota dealer on 2/16/18 and asked them to determine the issue with the horn. They called me and said it was due to the spiral cable being defective and it needed to be replaced. There was a recall on this very same issue and we had it replaced in March of 2015. This could not have been a very good part if it only lasted for a few years. I am very unhappy that I was charged $401.13 to have something fixed that was a known issue (and was subject to a recall) just a few years ago. I think Toyota should stand by their products and reimburse this money to me.in addition, when they called me to tell me about the part I needed, I declined since I thought this only impacted the horn. I ended up doing some research on the internet and found out that this could impact the functioning of the airbag as well and that this was a major safety concern. The service advisor did not tell me that and I think this is very concerning.in fact, when I called to tell them to fix it after all and asked her about it impacting the airbag, she had to put me on hold and ask someone else. Your service advisors should be more knowledgeable about these types of things especially when it comes to safety matters.

Have Had 4 toyotas, had ball bearing replaced 1 1/2 years ago 9900 miles. Kool toyota on plainfield grand rapids mi said only guaranteed 10, 000 miles or 1 year, which ever comes first. Wouldn't you know. They put in a Napa and girl that authorised that is no longer there, was it from a junk yard? and she never told me it was only Guaranteed a year. Called your complaint dept and no one ever called back. I will be looking for a new car but unless something is done, it will not be another toyota. Its a 2004 Camry. The cost was over 330.00, certainly that should be enough for you to pay to keep a Toyota customer.

I have a claim filed with toyota over my 2018 camry le I leased on november 19, 2017. I only had this car 2 months and it had a odometer reading of 3, 643 at the time of the accident. I filed the claim/case with toyota a few days if not the day after the accident. I explained everything in detail about the car and what happened in the accident. The case then went to a case manage who I had to explain everything to again. Upon completion of filing the claim I was told I would have to sign a edr consent form, in order for toyota to send a field tech. To inspect the camry. No big deal. I received that email with a few days, at that time insurance had already deemed my camry a total loss, and was instructed to clean the car out of my personal belongings and turn over the keys. At this point the camry was at a body shop in georgetown ky. I followed promptly with those orders from insurance and left to go clean my car out and turn the keys over., (the same day insurance called and deemed it a total loss). I called customer service for toyota and explained this to the customer service rep., I told them I no longer had possession of this car and it was in the hands of my insurance company, he (the customer service rep.) said no big deal I will note all of this on your case file and we (toyota) will deal directly with your insurance to get the edr form signed and get the car (camry) inspected. I said great sounds good to me. I am not for certain as to when that phone call took place, possibly around the 2nd or 3rd of feb. It is now february the 24, I called back to toyota customer service on the 22nd. Keep in mind I had not heard a word from toyota about my case from the 2nd or 3rd until I placed the call on the 22nd. Almost 3 weeks and not a word. I never once heard if they had contacted my insurance or if they had gotten the edr form signed, not a word. No phone calls or anything. (the last three weeks I had been in the process of taking my rental car back and buying yet again another car, as well as dealing with insurance.) I called the 22nd and spoke to my case manager (cheryl is her name). I had her on speaker phone and a witness with me. I explained I had not heard anything about my case (as to if toyota had gotten the edr out of the car or if they had gotten in contact with my insurance company which I gave toyota all of the contact information for my insurance as well as my adjuster handling the claim with my insurance, so toyota had all of this information needed to get ahold of my insurance company) I explained all of this to cheryl when I spoke to her on the 22nd. She then proceeding to tell me that toyota had since closed my case because "of many failed attempts to get ahold of insurance". At this point i'm upset. Why would toyota close a case and not contact an individual to get the correct information if needed? Not a good way to handle customer service! I explained to cheryl that toyota has all of my insurance information all the way down to his name and direct office number. Cheryl told me that there was nothing more she could do, I would have to contact my insurance company and find out why toyota couldn't get ahold of them. Which i'm still puzzled as to why toyota would close a case and not inform the consumer/customer who has the case filed. I have not had a good experience with toyota customer service at all. I have not gotten call backs from my case manager (cheryl) when I was instructed I would, I have gotten nothing but a run around from this department. For a case that should have already been completed or close to being completed. I have been lied to on multiple occasions, toyota customer service saying they've contacted people they haven't, which leads me to my next problem. I hung up the phone from cheryl and called my insurance company directly, I spoke to my adjuster and he gladly explained that toyota had made no attempt to contact him or the insurance at all. Keep in mind cheryl told me on my phone call the 22nd, that ("we have closed the case because of many failed attempts to get ahold of insurance). So once again i'm getting the run around from toyota customer service. I spent 30-45 minutes on the phone with my insurance adjuster asking him if he had a record of toyota calling anyone, he said I see no mention or phone calls from anyone with toyota customer care. So I once again got his name and direct phone line as well as fax line. I thanked him for his time and hung up. I then called toyota customer service back and got to speak to cheryl again, I explained everything in detail as what my insurance company explained to me. I told her that their department had made no attempt to contact insurance. Her attitude completed changed and then cheryl then placed blame on me and told me it was my job to tell toyota that I no longer had possession of the camry. Wrong, I did tell toyota customer service I no longer had possession of that car nor did I even know where the car was currently. Cheryl then went as far to tell me its not her fault and then placed blame onto her claims department. I said okay can I speak to that department, she said they don't have a phone number nor do they speak to customers over cases, I said okay can I speak to a supervisor over that department, she informed me they had no such supervisor and that it what the case manager is for. So at this point i'm boiling mad and upset. Then I explained to her that she told me they had closed the case because" we cant get ahold of your insurance company"she told me I was a liar and she did not tell me that. Keep in mind on the first phone call she was on speaker and my witness heard her tell me that is why toyota closed my case. So after arguing with her and to what she said and explaining that is a poor way of handling a case, I told her I would expect a phone call back from her the next day to get an update. She was"contacting"the claims department to find out what was going on with my case. I don't even know if that e-mail was ever sent or not. Like I mentioned before I get nothing but the run around from toyota customer service. This department blames this person and that person blames that person, this department failed to do this and so on. As you can probably see my frustration. Fast forward to last night I got a phone call back from toyota but it wasn't cheryl, like I mentioned I never have gotten and actual call back from her on anything, I have always had to contact her. The customer service rep I spoke to was very understanding and probably the most helpful out of anyone in that department. There was some confusion when I answered because cheryl didn't say why I wanted a call back she just stated that I wanted a call back. I explained it to the gentlemen on the phone what was going on and he did help and answer what he could. He did tell me I"would" receive a phone call back monday. Not going to hold my breath with this department. This situation has been nothing but a headache form day one. I have been more than willing to help in anyway possible as well as my insurance company, my patience are wearing thin with toyota customer service. Any help would be greatly appreciated as to what I should do!

Hi, my complaint it's about toyota of south florida in doral miami, I went up there at the end of last year to do a transmission factory recall job. During the job they broke my axels and seals. My car was in excellent conditions when get in the shop, when I get it back I feel a sound while I was turning so I went back there and they told me that I have to pay $820 to fix what they broke. My car still broke because I have no money to fix it. I would like to know what can I do to get this resolved. I'll be waiting for your response, thank u so much.

To Whom It May Concern
I am writing to you from Turkey.
I have had endless confidence in the Toyota brand for years. I used an auris, then my husband had an avensis and lastly I got a Prius hybrid car in 2011 which I had read and dreamed about. Not a lot of people knew about hybrid cars in Turkey during that time and there were not a lot of hybrid cars in my country. Of course it was a risk for me to buy a car wich was not very well known in my country. My friends thought I'm crazy for buying a car which was not well known in Turkey. Toyota was a well known brand but the hybrid technology was not well known. Even TOYOTA services were not educated and experienced enough about these new technology cars. Just because of my endless confidence in the TOYOTA brand I decided to buy it. It was the only hybrid car in my town for a long time and I made personally a lot of publicity for the technology. People were stopping me on the street and asking many questions about my car. Even policemen stopped me several times just to learn about the technology. I loved my car and still love it. I encouraged many people around me to buy hybrid cars.
Now I will mention about my disappointment about the TOYOTA regulations in my country.
My Prius is 2010 model. I always went to the official TOYOTA service
in İzmir (Tokullar) for regular maintanance.Last year it happened to be a problem with the hybrid battery. They said they have to change it and that I have to pay for the cost of it. I was shocked and diappointed for many reasons.
First of all how is it possibile for an essential part of a new technology car to fail so quick without having an accident with the car? I learned that the warranty period for the hybrid battery in other countries is 11(Eleven) years
but in Turkey 5 (Five) years. What is the reason for it? Does TOYOTA use inferior quality parts for hybrid cars in Turkey? Why do I have to pay for it in Turkey after 5 years where as it is warrantied in other countries for 11 years ?
I disagreed with it and finally they have reset the battery and it worked again for a while but later it happened again, then they have reset it again and it works for another few months again... this was repeated several times but the problem was not solved completely.
Last month I took the car for 120.000 km regular maintanance to Tokullar service. They made the maintanance, reset the hybrid battery again and I took back the car. Next day in the morning the car didnt work. Neither hybrid nor regular. We applied to TOYOTA assistance, they came and took the car to Tokullar service again. Afterwards they said that the hybrid battery and another part ( I dont remember the name) has to be change and that the cost is 19.000 turkish liras ( 5000 $US).
This is half the price of the car today and they expect me to pay that
for a TOYOTA car which is 8 years old, has no accident and regular maintanances made in the official Toyota service.
I applied to TOYOTA headquarters in Turkey and days later they returned saying they cant help us with the situation because its out of warranty period.
I am really diappointed with this answer.
I dont think that this should be the reliability policy of TOYOTA.
I am writing to you in hope of your help and keeping me as a faithful TOYOTA fan.

Yours sincerely
Melekşah Şeker

Hi I just purchased a 2006 tundra
VIN: 5TBDT48196S537588
I was looking the truck over underneath after I bought it and noticed a large hole in the frame between cab mount and sway bar bushing bracket about 10-12 inches long this is on the left side of the frame. The right side has not completely rusted out but appears to be very soft as well. So I called my local dealership in white river junction vermont and told them my concern I was told that they could look at it and determine if the fram is dangerous and if so what they could do to help me. So I brought the truck in and when the service writer was scheduling my appointment he said there is nothing we can do you can try contacting corporate. So I'm wondering if there is anything you can do to help me they claim this truck has had some type of undercoating recall and now the recall is expired. I would like to know if there is anything else I can do to possibly get toyota to look at it and possibly repair it.

Multiple emails sent and still no answer to my queries!?

From: berenice wilson [mailto:berenice. [protected]@gmail.com]
Sent: 13 december 2017 06:50 am
To: '[protected]@tsb. toyota.co.za' ; '[protected]@ice-sa.co.za' ; '[protected]@toyfin.co.za.'
Subject: re: 2013 toyota fortuner 3.0d-4d 4x4 - new nudge bar & bracket size
Importance: high

Good morning,

Please reply to my query below - or forward my request to someone who can assist?

Kind regards

Berenice

_
From: berenice wilson [mailto:berenice. [protected]@gmail.com]
Sent: 18 october 2017 10:23 am
To: '[protected]@tsb. toyota.co.za'
Subject: re: 2013 toyota fortuner 3.0d-4d 4x4 - new nudge bar & bracket size

Dear toyota customer care centre,

You have sent me the same email I received from you on 22nd june?
— original message —
From: zenobiaswartz [mailto:[protected]@tsb. toyota.co.za]
Sent: 22 june 2017 04:12 pm

I have already replied to all your queries listed - see below

As per my email dated 13th oct, I insist this matter to be escalated, due to the delays in action/reply to date.

Awaiting urgent response to this request.

Kind regards

Berenice

— original message —
From: zenobiaswartz [mailto:[protected]@tsb. toyota.co.za]
Sent: 16 october 2017 04:04 pm
To: berenice. [protected]@gmail.com
Subject: 2013 toyota fortuner 3.0d-4d 4x4 - new nudge bar & bracket size

Dear berenice wilson

We acknowledge receipt of your e-mail.

We have been in contact with our parts department and they confirmed the part number that you have provided to us.

Kindly provide us with answers to the follow questions:

1. where was the nudgebar ordered and fitted? ref my email sent: 07 may 2017 06:50 am
2. was information supplied to you regarding the nudgebar fitment? sent: 22 june 2017 04:53 pm
3. who has been assisting you in this regard? ref my email sent: 22 june 2017 04:48 pm
4. your contact number? ref my email sent: 30 may 2017 03:45 pm

Thank you for your time.

Kind regards

Zenobia swartz

Customer relations
Toyota south africa
Tel: [protected]
Fax: [protected]

—
From: berenice. [protected]@gmail.com
Sent: 2017/04/22 09:51:52 am
To: [protected]@tsb. toyota.co.za
Cc:
Subject: 2013 toyota fortuner 3.0d-4d 4x4 - new nudge bar & bracket size
—

Good morning, please assist with our query re the new nudge bar supplied for our year model. at the end of 2013, we purchased a new toyota fortuner 3.0d-4d 4x4. after an accident earlier this year, we had to replace the original nudge bar. the new toyota approved nudge bar has bigger brackets, which doesn't fit through the grill to the mounting points. is there a way to accommodate the larger brackets without cutting into the bumper grill or is there a new bumper grill compatible with the new nudge & brackets? thanking you in advance and awaiting your reply kind regards berenice wilson toyota head office address: stand 1, eastern service road wesco park, sandton 2012 tel: +[protected] gps: 26.085s : 28.087e customer care centre tel: [protected] email: [protected]@tsb. toyota.co.za

I buy a car from Cobb county Toyota Atlanta Georgia I gave them $ 16000 cashier check and my driving license but they want my social security number. I asked for why my sales man Robert warren said its for security purposes but we dont gonna run your credit but after 1 day later today my credit karma apps alerting somebody did a hard inquiry called (CREDCO). I understood immediately they just told a lie to me

my question is I dont buy this car with a loan of single penny I gave them 16000 $ my personal cheque so why they put a hard inquiry and my credit score drop a high number for this ridiculas hard inquiry by CREDCO

The agency in Israel is not willing to paint the car at no cost.
Peeling paint is clearly caused clearly, by a failed paint process during car production.
I have been in talks with the Jewish Agency in Israel for several months and are not reaching a fair solution.
In the meantime I am driving with a peeled paint.
(I asked to re paint the car - without any repair).

There are a few reasons for my letter First your customer server personal Ms. Cymatia Wagner
Who I contact on 12/4/2017 to explain my situation first of all she would not listen to what I had to say
and kept talking over me that is very disrespectful the first thing they teach you about customer service is to Listen, take note and then solve the situation. Ms. Wager is definitely not a woman of her word, she state on 12/4 that she would contact me back she has not, I have left 6 messages and she still has not called me back. That proves to me that either she does not care about your customer, the reputation of the company or this is not the first time this problem has come up. Maybe she is thinking that if she ignores my calls I will go away. Well I am not.

Mr. Slviglla I purchase a 2018 Toyota Corral from sale rep Vernon West, Vernon then went ahead and purchase car insurance from Progressive insurance online, he took all my info I paid my deposit $258.60 with a monthly payment of $202.00 and everything was fine, until a week later I get a letter from Progressive stating that the insurance was going to be cancel. I called to find out why only to be told that Toyota of Orlando is NOT an authorized insurance agency, or licensed agent and had no authority to sell their insurance. So I HAD repurchase insurance at $302.80 with a monthly payment of $302.80, with a 1st payment of $302.80 and then a monthly payment of $270.12. So right now it has cost me $419.48.
If this was an honest mistake then some up to date training need to be done. However if this is a common practice which the Progressive rep seem to be implying then some other action needs to be taken. I am giving you a chance to make this right.
Maureen.