Toyota
Reviews and Complaints

I paid off a vehicle about 6 years ago. I never received a title from Toyota nor a paid off letter. I have been looking to sell the vehicle recently and I have called over 5 times to get my paid off letter. They originally send the a wrong one. I have called multiple times and to this point I still have not received a "correct: paid off letter. The first one they send says that I have paid off a 2004 Toyota Xterra. Last time I checked Xterra's are manufactured by Nissan. The customer service clerk told me to go to the DMV with this letter and they will understand, that if anything the DMV will call her since she is a supervisor. I kept repeating her that the DMV will send me on my merry way if I don't have the right paperwork to get a title (I have dealt with the DMV many times) and guess what? after waiting 2 hours in line at the DMV that's exactly what happened. Here is a picture of the paid off letter. As you can see in the picture, it has been over a month since I was supposed to receive a paid off letter from a vehicle I paid off in 2011!

My car Toyota vois only purchase 1-2 months my camera all can't function, so complain at services centre and the service very bad.and after installing the new, now the adjust air Cond clip broken my be is the installation the camera effect. Now the service advisor said is do my self. Why I buy the new car, because I don't always send my car for repairs now my vois give me the problem. After call customer service also not came back to me. I want to know is Toyota service is like they.customer complaints not need to feed back to customer.is our toyota service not after sell service or not warranty anymore.please let me know asap. Or please call me asap, [protected]

I was in your Fordham Toyota (Bronx, NY) service department today and received horrible service. I was told I needed new brakes, both air filters, balance and alignment. First of all, I just purchased this 2017 Toyota Highlander in December, there is no way that I already need all these services. I said that to your service advisor and of course declined all of it. I took it for a second opinion and I was correct. It is a new SUV, it does not need new brakes or filters. I did get the alignment done. I am outraged that a Toyota dealer would try to rip me off! I have been a Toyota auto owner for over ten years and my wife has been as well. I am going to post negatively about your dealer everywhere I can so people know the rip off artists you have working for you.

Hello my name is Naim Hasaan. I have a 2014 Toyota Camry with 62k miles. The engine has internal damage a bad pistons and bent valves. I am aware the the power train warranty only goes up to 60k miles but with damage like this it must have started way before 60k miles. I'm extremely disappointed in Toyota with their customer service and I'm pretty close to saying I will never buy a Toyota again. I don't want to share this terrible experience with others because I always had faith in toyotas. I'm hoping Toyota will do the right thing an honor this issue. This is beyond terrible first of all for an engine even blowing at 62k miles shows poor craftsmanship and second to not even be understanding or willing to help shows this is one of the worst customer services in business. I wasn't even offered 50% which I would not have accepted but at least the gesture would have been appreciated. I need my car fixed and I will not pay for it. I'm hoping this will reach someone with a logical sense of cars and understand toyotas have always been built to last and this is not very common. To whom this may concern I appreciate your time and look forward to hearing from you very soon. My phone is [protected] or email at [protected]@yahoo.com

We have had to purchase now our 3rd set of tires on a car we purchased new in 2013. The Toyota dealership in Sioux City, IA put the tires we purchased from them on the car. Our car only has 75k miles. The Honda cars we have purchased have run up too 100k and we've only replaced the tires once. We also found out through a tire distributor that our tires were all out on wrong... with the inside markings all to the outside and the Toyota dealer service dept in Sioux City IA never noticed this once when the tires were rotated numerous times. When trying to get something done about these tires, it's like everybody's hands are tied and we need to speak with someone else... it's getting old. Most likely wo t purchase another Toyota.

I bought a Camry 2010 from Spartan Toyota, one sun visor was broken. They just told me that was not a big deal that they would not care about it. Besides, plenty scratches on the car, where easily could be fixed but they did nothing. What this 'famous' dealer did is basically washing the car and give it to me after I signed the contract. I even doubted if they did the entire mechanical check and maintenance? Even though the sale persons were not bad, their service was not satisfied since they were just too lazy to fix problems.
When I complained about these problems, guess what they say? They told me that it was my car as well as my responsibilities. It was right legally, but what dealer sold should be not only cars but also services to keep customers back. People knew the problems of the car but they did literally nothing. That was why I felt unpleasant about this deal.

In february 2017 I bought a 2017 toyota camry brand new with an odometer reading 6 miles, at toyota auto nation located at 12111 gulf freeway houston 77034 texas. When the car was register was reported with 106, 000 miles, the car can't be trade in under this circumstances, toyota auto nation sales manager told me that they (toyota) can't do nothing about it, when in reality they were the responsable party for this mistake that is causing at lot of hassle since march 2017. I am now wandering is toyota needs to buy this car back or otherwise I an considering to hire an attorney.

Russell wood
[protected]@gmail.com
[protected]
Picture of my miles today 8/15/17 is showing in the picture

Today I went into service with the hopes my tacoma wasn't apart of the recall. Sure enough it was. The recall wasn't the worst of the situation. The fact that I have to wait possibly two months for parts to arrive and if I were to take my truck instead of renting a vehicle that if the part defects when warned it could void and end up costing me money. So I rented a vehicle, which is only allowed up to $60 dollars a day. On top of that the Insurence for the rented vehicle is outrageous and has put me at a further risk of costing me more money. I pay $730 a month for my tacoma. The simple fact that I have to pay $1460 for two months for a truck that I don't get to drive is rediculous and uncalled for. Why did I by a Toyota for the reliablity and reassurance that it would last if not even a year in I get my truck taken for almost a 1/4 of the time I've owned it.

My car isn't more than 5 years and I still send it back to toyota service center for normal service.

The quality is really poor, my back light wasn't working and never informed me to change during my last service. I got to know from a friend that the back lights was not working. what have been communicated was the semi major service included renewal of gear Box oil however when I about to make payment, this process was not included in and was in the note that I wanted to change the back lights. The person in changer didn't do it.

Very disappointed to coming back. I though of paying a bit extra to get the quality work however the reality is otherwise

My name is fahad salim and my mob numb: [protected]. CAR Plate no:62290.
My Car got break down recently (1st of Aug 2017) due to which connection between batteries and appliance cuts off completely. Corrosion was too much on the battery terminal. I did my 80k main service from Toyota service center at airport road branch Abu Dhabi 50 days ago... (in June)

So I understood that Service centre had not checked battery terminal!

Too Bad and No value for money

Cold Start, 75 degree ambient temp. (overnight) Delay or slow to engage Dr. or Rev. it jerks. feels like lo Fluid pressure (looses apply). When slowing to a stop, then re - acclerating engine flaires (reves up) feels like it has momentarily lost fluid pressure, vehicle jerks. problem improves as engine warmes to operating Temp. but is still there. I have had TSB TC1601 done that brought some improvement. I am appealing for a remedy for these problems, a proper and permenent repair, or a buyback. My time like yours is valuable and I have other things to do than run up and down the road to the Service Dept. trying to get this resolved.
I look forward to your response.

Dear Toyota Representative,
The following is a detailed account of my recent experience with Melody Toyoya in San Bruno. Customer # 156917. Service Advisor Matthew Rost.
I brought in my White 2010 Prius 6JGG683.
7/27/17 Thursday 6PM-Got in car pushed start-on ignition. Dash lights come on but no green ready light, cannot shift out of Park to Drive. Shut it down 3 times and restarted again. The 4th time, with about 30 seconds between starts, it is ready and can shift to drive.

7/28/17 Friday 10:30AM-Same thing happens again. Starts and allows me to shift to drive after about 4 tries.

Call Melody Toyota Service and Speak to Matt

He tells me to bring it in but it most likely will not be looked at until later that day or on Monday 7/31/17—need to diagnose the problem. He was nice and told me he would call me on Monday to give me an update.

No call from Matt Friday or on Monday. I finally call him on Monday 7/31/17 at 9:30AM, left msg on his Vmail extension. Called again b/c no return call, person who answered the phone-Admin Asst informs me he is not in today-Monday. She informs me the work order has no info. I have no idea what the plan is, no communication. I have no idea how much longer I will not have my car.
--Left msg requesting he call me Tuesday 8/1/17 to give me an update on my car-called at 9:30AM
--called 10:30AM left another msg on Matt’s vmail asking clearly for him to call me to let me know what is going on
--called at 11:00AM-left another msg to Matt to call me.
--11:55AM-Called and hit option to make an appointment to get a live person—called 5 times and someone picked up the phone and immediately hung up

12:10PM used my cell phone vs work landline got the receptionist also called and hit receptionist to find Matt for me—got Matt on the phone. He stated he thinks the issue is the start up battery and may replace it. I asked if the car will be done end of today. He said it would be done, even said it could be done by 2Pm today. I told him I will come after work at 5PM to pick up my car.

Last Straw: Pick Up at Melody Service Dept:
8/1/17-Tuesday: Arrive at Service Dept: 4:45PM driven by my wife and dropped off. I sent her away because Matt told me the car was ready for pick up.

Matt had me wait for 20 minutes, as my wife drove away. I have not idea what he was doing, no communication. I assumed he was getting my car ready. He comes back and walks me to the mechanic in the shop to explain to me what he discovered about my car.

I re-explain my problem with having the car in the ready mode and not being able to shift into drive. Why didn’t Matt explain this the mechanic? Did they even assess it today? Matt told me he didn’t want to replace the battery unless he knew that was the problem. He told me to leave the car with them another day to trouble shoot more. All the while I thought, did you even look at my car today and how much time did you spend assessing the problem? The mechanic said that he started the car a few times and did not experience what I described.

It is now about 40 minutes I’ve spent in the service dept. I have no ride home. I asked if the shuttle could drive me home. Matt first said sure, then he tells me the driver had to drive to San Francisco and that it may be a while before he returns. I end up having to call my wife to return to pick me up which takes another 20 minutes. I am very angry and upset.

First of all, if Matt would have kept me informed and communicated with me all along, all of this waste of my time could have been prevented. Why doesn’t anyone cover for him when he is gone? Was there any diligent work done on my car all day on Monday?

8/2/17 Wednesday:
I waited for Matt to call as he told me he would, he didn’t.

11:00AM-called and left a msg on Matt’s Voicemail requesting a call back ASAP to clarify what will be done to my car and if I can pick my car up this evening.
--I call to select option to speak to a live person-it answers and hangs up once again 3 times. I give up calling once again.

11:50AM-tried calling again, same thing – rolls into vmail when I call Matt’s extension. Tried calling the main number again and it rolls into a general vmail box for me to leave a msg. I don’t. Instead I call Barry’s vmail and ask him to assist me because I was helped by him before. I expressed on the vmail how very frustrated I was.

1:15PM-Matt calls me back and gives me a progress report and what is wrong and that the aux battery will be replaced. He quotes me the price and offered to take 15% off the price because of what I had to go through. I told him, “I would appreciate your doing as much as you can do.” I wanted to make sure someone would be there when I get there at 7:00PM. I would have to leave work early.

6:05PM-I call Matt on his cell and tell him I’m leaving work and would get there in 40 minutes. He said he’ll be there.

6:40PM-I arrive at the Service dept and no one is there and I go to the cashier. I park my wife’s car and then get my car and drive it home. I have to pick my wife up and return to where I parked in front of the service dept to get her car. This ordeal is finally over 6 days later.

Thursday 8/3/17 (10:00AM):

I call Alfred Shahgholian, service manager of Melody Toyota and left a message that I wanted to give him some feedback about my service experience and how upsetting it was to me. I requested a call back.

I usually have my 2 Prius’s serviced at SF Toyota and there is a stark contrast to my experience at Melody. I never have to question the quality of work at SF and the service reps always call me and keep me up to date. I am a loyal Toyota customer. I own 2 Prius’s and owned a 1984 SR5 truck. This experience has left a bad taste in my mouth. I am left very frustrated, angry and feeling jerked around. I was without my car for 6 days. I will had to leave work early in order to get there before they close at 7PM.

I have very little faith in Melody Toyota's service department. I need your help to restore my faith in Toyota and your quality of service. In the past SF Toyota was able to get me a service credit and I hope you can assist me with this again. I respectfully ask for you to assist me re-establishing my trust in Toyota. Thank you so much for your kind time and attention.
Sincerely,
Larry Lee

OWNER: WILLIAM BRUMMA
1366 JUNE DR.
XENIA, OH 45385
HOME PHONE [protected]
CELL [protected]

I am the original owner of this vehicle, it has 37000 miles on it. My complaint is the many nicks on the front bumper and hood. (photos attached) I do not drive on gravel roads or the like.
All of my milage is on paved roads. I spoke with Voss Toyota service and his explanation was we have had more than normal amounts of rain and it is caused large amounts of debris to be washed on the roads and thrown up from vehicles in front of you. They had other complaints of the same type. Should this be true then why does the same problem not exist with my 2006 Avalon with 75000 miles and is driven under the same road conditions? My conclusion is that there was a poor choice of paint made at the time of manufacturing.

Provide me with your standard excuses and advise me there is nothing that be done to correct the defect and this is not covered under warranty. I purchase Toyota products because of their history of quality, well they missed it on this it target on this one.

Please reply and advise

2009 rav4 vin2t3bf33v39w021191

Noise started in april 2017 at around 9800 miles. dealer claims noise is due to oil drain down and is a characteristic of that engine. also stated 'couldn't duplicate noise'. of coarse he couldn't, he didn't start it when the engine was cold.
Toyota knows this is a cam gear defect. tsb 0041-13 dated mar 15, 2013. I know this rav4 is out of warranty, but it only has 10, 000 miles on it. toyota should fix this problem. had I been able to drive it more, the problem would have shown up while under warranty. but being a disabled veteran I have my father drive me when necessary. the rav4 is one of a few vehicles that I can get in and out of. please help to get this fixed.

I have had my car for about 2 years now and the radio just clunked out. It play but no sound! I checked the speakers no wires are loose! Ive seen many Toyota owners online and YouTube having the same problem with the Factory radio! My car was $15, 000 it kind of sucks that I have to ride around in silence! I need answers and help! I dont have $500 laying around to fix my radio. You guys need to do a recall and fix these defective radios. My email address is [protected]@yahoo.com. Please Respond!

I went to Toyota North Edsa last wed July 19, 2017 to complain about the sound coming from the left side of my car. The service adviser Harry gave me to the technician who asked me to join him to check what the sound is all about. We went around and he heard the sound and he said it is coming from the left side of the back wheel. Harry told me that If I like I will need to leave my car and they will check again what is the real reason for the sound. He told me that it will take 3 days to fix it and the initial finding cost maybe around P3600. I left the car and told him to contact me before fixing it if there are other things to fix. Then he texted me and told him to contact my phone number and there he said that the problem is more than the bearing but the axel being dent. I asked how it happened? how does an axel usually get dent and he asked if i get bumped and I said yes and its the same branch Toryota North Edsa who does the fixing. So I told him that if that is the case maybe it was not fully fixed when I brought it to them. He said and this was still wed that they will check on it.
The following day I asked Harry again, he is not calling me so I followed up thinking that I would like to make sure to get back the car by saturday and he said again no decision yet.
Yesterday which was friday I followed up Harry but he said he is on planned vacation and that he is endorsing me to Paulo Gaygay and Sonny Ortega. I called Sonny who was the one attended me before from the time I got bumped. He is unfortunately on leave as well and so I called Paulo which unfortunately doesnt really know the story which I need to repeat once again. Then when he remembered my complaint what he just told me was there was no supervisor yet who is answering the issue and can decide on the issue. It is when I asked what are you resolving and he said my complaint on the reason of it having a dent and I am connecting it to the fixing 3 years ago.
At that time friday July 21 I asked Paulo will I have to wait for a supervisor to attend to me before they gave me the right answer and when will that be and he told me they will call me saturday. Which is today July 22, 2017. However I was the one again who called at about 10 am and the phone was put on hold for about 20 mins before they talk to me. Then when Paulo Gaygay talk to me he said that still no answer from the supervisor and that he will call me again before 12 noon. That time I called Sonny on the phone and told him again the story and tell me that its not part of the incident and that he doesnt know what is the issue on the mechanical side.
As expected Paulo didnt call me before 12 as promised and I need to call again and this time as if he doesnt know again what he promised me to do. This is when I told him to bring back the car and that I will just get it instead and dont want them to fix it anymore since they really dont have the answer to me.
I am getting it at 2pm today and I hope my disappointment on this will put to an end.
I am planning to buy again a car because I am under one of the big company which is JFC but I guess I will not buy TOYOTA anymore.
I was very disappointed since I was a loyal of toyota car eversince.
Thank you for at least reading this and hope you find the time addressing concerns as this.

Cerma de Jesus

I learned on 7/20/17 of Toyota repairing an engine defect in 2007 Camry LE 4 cylinder causing excessive oil consumption. Called my local Toyota dealership for an appointment concerning the oil consumption. Took the car in on 7/21/17. Was told since the car was put into service by the original owner on 9/3/06 the car did not qualify for the extended warranty. Very disappointed to learn that I did not qualify even though the car is a 2007. If I had known of the the extended warranty offer for this problem, I certainly would have brought the car in for service sooner. I purchased this car with 94000 miles 2 years ago from a private owner and now have only 108708 miles. The car consumes up to four quarts of oil every 3000 miles. I have owned 8 vehicles in my life, both new purchases and used vehicles. This Camry LE is the only Toyota that I have owned that has consumed any oil in between regular 3000 miles oil changes. Very disappointed in my Toyota purchase. I like the the car other than the excessive oil consumption and fear that the car will break down at any time. I wish that I could have had my car fixed under the Toyota Warranty Enhancement Program ZE7

On June 29 I took my 2009 Toyota Camry in to the dealer for service. I made it clear that I was going to a family reunion in Ohio for ten days on July 1 and that I needed the work completed by the end of the day on June 30. I did get a message from the service manager on June 29 but I did not pick it up until the morning of June 30. Tom told me what work needed to be done, he explained that the detailing would have to be done another time in order for him to have sufficient time to make an axle repair. I agreed and asked if all other work could be completed by the end of the day. He indicated that it would be done.
Later that afternoon, around 2:30 I got a call. The wrong part had been delivered and the work could not be completed. The car was not drivable for a trip between Pittsburgh and Cleveland. I simply asked, "what now?"
Tom was able to arrange for a rental car at Enterprise to be picked up after 5:00. Little did I know that the cost of this rental would be my responsibility I thought I had been promised my vehicle.
I was in Cleveland from July 1-10. I received an email from Rohrich Toyota on July 7 telling me the work was complete. I was at the dealership by 10:00 on Monday morning.
Tom was not willing to help out with the cost and said he could only pay for three days. I asked to talk with someone above him and I was told they were busy but would get back to me. Five days later and I have yet to hear a word.
The fact that an incorrect part was sent and the repair could not be completed was certainly no fault of mine. I truly believe that Toyota should compensate me for the full cost of the rental car.
I had explained this to Tom when I called him from Cleveland on July 7 and I discussed this with him again when I picked up my car on July 10.
I am not trying to be unreasonable, I am just asking you to take another look and do what is fair and right for me, the customer.

I received a letter from Toyota concerning the defective dash board on my Avalon. I took the car in for repair and was told my time had run out. The letter said ten years, however, it is ten years from the first use date. I bough the car used and have no idea what the first use date was. I spoke to a representative and was told nothing could be done. when i asked to speak to someone at a higher level they told me there was no one else. I am very unsatisfied with the service. I will make sure everyone I am in contact with sees the inferior product produced by Toyota.

I bought a brand new 4 runner from Gerry gill in 2014 . But I wanted a gray 4runner and he said I'll give you fourteen free oil changes if you take this four runner instead refuting to the blue one I just drove. I said ok great now three years later my oil change that came with the car are over with they want to charge me I said I have four teen free oil changes they its not on record. I ask Gerry about it he said you should have coupons for it .I you didn't give me any . He just gave me a dumb look, with his arms out. I fell like I was lied to and robbed. My wife is buying a new car I rave about my Toyota but I can't tell her to buy one after this.