Toyota
Reviews and Complaints

I bought a Toyota Diesal 1.4 with an MMT gearbox in 2009.There was aproblem initially with the software and Toyota had recalled a number of vehicles worldwide. This MMT design is known to be problematic with Service centres and owners.A few months ago, the gearbox started slipping out of the drive position into neutral without warning.I experienced numerous breakdowns and problems with safety when driving.Toytota never showed me the curtesy of a reply but I know they are fully aware of the problems relating to these gearboxes.
The only option I had was to get it repaired at a cost of £2, 150.00! which I paid.The replacement parts are only guaranteed for a year, which is a disgrace as far as I am concerned .At the time of the repair my car was less than five years old and had 54, 000 miles on the clock.This expense is not reasonable or fair for a car in that condition and I am struggling at the moment to find a way of redressing the problem with the cost, which I feel Toyota should contribute to.Their 'silence' speaks volumes as far as I am concerned.This year they had another worldwide recall for their cars.They do not live up to the hype they promote in my experience and I could never buy one of their cars again as I have no confidence in their product or feel valued as a customer..

When I purchased my toyota camry it had 23, 000 km. I was told that from their financial advisor that I cannot purchase the vehicle unless I purchase the extended warranty. me being a single mom doesn't without any assistant in the process and didn't know any better. I end up paying about 2000 dollars on top of what I already pay and she told me that it covers alot and it is a good warranty to get for sure, and 2 years later me driving about things started to fall apart. my windshield cracked do to pressure and they told me that it doesn't cover my stereo system is broken and minor things they said sam thing not cover. sp I asked them what does my warant really cover? from what I learned it cover nothing. so please learn from my experience don't buy car from them anymore. They are liars and just want your momey

This dealership used unethical tactics to sell me a pre-owned vehicle. The car was represented as having one owner, and the original factory installed tires. I later found out by doing due diligence that the vehicle has had multiple owners and that the tires on the vehicle were manufactured three years before the vehicle was built. In addition, they failed to provide any written disclosure before the sale as is required by Ontario law. The dealership provided an Ontario Safety Standards Certificate, but the car subsequently failed a second safety certification inspection that I paid for at another Ontario Vehicle Inspection Station. They sold me rustproofing but did not disclose before applying the rustproofing that no warranty came with it because the car was too old. They failed to find and fix problems that we had discovered on the test drive, and had been assured would be fixed before we took delivery of the vehicle. When we met with the senior management team, they claimed that they wanted to fix the car properly and compensate us for wasting our time in having to make six trips back to the dealership as part of a proposed settlement, then kept changing the terms of their proposed settlement offer. That is bad faith negotiatiing. The dealer principal failed to answer several emails we sent asking for a face-to-face meeting. In the end, they took the vehicle back, but with no consideration for wasting our valuable time and for the dishonesty and stonewalling they perpetrated. We were accused to trying to perpetrate a "shakedown" on the dealership by simply insisting that the car be made safe and they abide by the terms of the vehicle sales contract. All in all, as senior citizens we feel that we have been taken advantage of by an unscrupulous dealership and less than truthful employees.

In August 2014 I went to Lithia Toyota in Medford to trade my Tacoma in for a newer model. Brian Berg, sales manager, worked out a deal for both trade in and purchase of a new truck. I asked him at least six times during this process to confirm I was getting the same model with the same options as the truck I was trading in. He assured me, each time, I was. I paid $1, 000 as down payment to confirm the deal. When I went to get my new truck I found out the new truck was NOT what I was promised and was actually a different model. A different sales manager, Kareen Duncan, tried a bait and switch tactic of offering me the truck they had originally promised but only if I was willing to pay over $1, 200 more. They waisted over ten hours of my time and over 500 miles (two trips from the coast to Medford). I wouldn't trust these guys at all. Two sales managers and a salesman involved in this scam.

Would not honor true car certificate Dealer lies to customer over the phone to get them into dealership. Would not honor NADA on my trade in like the said they would over phone. I drove over 2 hrs to get lied to Stay away from this crooked dealer. They will rip you off and smilie while they are doing it.

I went in on a Monday to lease a car. I arranged a deal with the salesman that I was pleased with. I went back on Wednesday to finalize the deal, and everything had changed. Now the car was going to cost $70 more a month and they wanted an add'l $1, 500 down. Apparently, the "fine print" that was not revealed to me was that only Tier 1+ credit clients could get the deal; my credit score was 750 (Tier 1, but not Tier 1 plus), This was the exact opposite of what I was told on Monday--I was told the deal was available to Tier 1 and Tier 1+ clients. . Also, add'l fees were added in to the agreement, ones that I had explicitly asked to be detailed for me on Monday. I still had the paperwork showing the numbers the salesperson wrote down. The Sales Manager then came over to "explain" things to me. He was immediately condescending and hostile before I could utter a word. He stood behind the desk and leaned over to where I was sitting, putting himself right in my face. He snidely told me, over and over again, that all the terms were explained on the Internet right there for me to read. "They're right there! Didn't you read them?" I told him I was going by what the salesperson told me--I even showed him the paperwork where the salesperson wrote down the details of the agreement. He said the salesperson was wrong and again told me that I should have read what was on the Internet. His attitude was so unexpectedly arrogant and patronizing that I asked to speak with someone else. He said there was no one else; HE was the sales manager. I said I wouldn't deal with him further so he'd have to find someone. Next the Finance Manager, Bob, comes over. He was even worse than the salesperson! He even implied that I was tried to scam THEM (since when does a dealership ever get the raw end of a car deal?). These two men seemed to take pleasure in bullying me and trying to intimidate me into taking the deal they were offering. They didn't even try to work with me to arrange something workable; it was all "take it or leave it" despite what the salesperson had told me about fees and financing. I took my paperwork and left. I contacted both the owner and general manager. No one ever got back to me. Owner promised to "look into it" but never did contacted me. I would never deal with this dealership again, and you shouldn't either.

This is my first time i buy from Al-Futtaim Motors in Dubai Festival based on a recommendation from my fried who used to buy his cars (every 2 years) from them.
I got a car loan from my bank to buy this car & they got the cheque of the full payment from the bank on 17th/Aug but still didnt deliver my car saying "They Didnt get the money from bank yet"!

I called the bank & they confirmed to me that "Al-Futtaim Motors, recieved the cheque on 16th/Aug & got thier money from the bank on 17th/Aug.
Thy got my money, but didnt deliver the car yet.
I called the "Customer Protection Department" & got copy of papers from bank & & will call the police because i started the procedure 1.5 month back & still didnt get my car .

The staff who answer the calls keep lying to me saying " The manager is busy with another customer" when i managed to call the manager, she was sick & on leave! not busy with a customer.. The lady who answered my call on reception then kept me on hold for 30 minutes till i closed the line

Regards

Rashid AlHassani

Item advertised - 2010 toyota yaris sedan t3 rf limited for r 30 000
Ebay confirmation e. Bay - [protected]@safrica.com 11th july 2014 11:12 am replied - you are buying from a verifiedseller. The seller (Jacques van dyk) has a gbp10 000 deposit in an ebay purchase protection accounts and a 10 day refund policy is included. . . The transaction is 100% safe so you can buy and pay with confidence from ebay! Regards ebay inc. Trust & safety team.

The transaction has never taken place
The monies were paid and the vehicle has not been delivered
The refund has been requested and we have not received the money or any request to supply information, we have been continuously bullied into being requested for a further payment of r 20 000.

Please assist in an immediate understanding and refund from ebay if this is a scam we further request that ebay take responsibility and ownership for the fraud being proicessed against there name and the issuing of false documentation.

Please email for further supporting paperwork to [protected]@fji. Co. Za;

I recently bought Toyota Egypt, but I really was disappointed in it. I bought it in September, but after 2 months I started to change parts in it. I fixed it for several times, but it broke again and again. I just really wanted to warn other people as well as post comments about your experience with them. Please, share your views about this model and maybe someone had the same problems.

I’m writing to inform you that I had a negative experience at Russel Toyota, 6324 Baltimore National Pike, Baltimore, MD‎. Internet Inquiry about Vin: JTMZFREVXEJ002192, StockNumber : 141633 to Sarah Udelhofen. About me, I am working in well reputed industry, public recognized and holding master degree. I am not affiliated with auto industry as employee or promoter. First of all, I
recognize that you, as the reader of this review, are not responsible for my bad experience, but I am upset. You will realize what Russel Toyota and potential next target.This incident/act has been set up by Mr. Matt Bukowski, General Sales Manager and executed by Mr. James Akinola, Mr. Ray DeCastro & Mr. Tim (do not know last name, helper, not look like sales agent). I visited location dated, 06/18/2014 at 5:00 pm and Welcomed by Mr. Ray DeCastro (I did not know how this will end). Mr. Ray DeCastro did not help me or go far because lead has been assigned to Mr. James Akinola. Mr. Ray DeCastro took my DRIVING LICENSE
and asked Mr. James Akinola or Mr. Tim that I asked for Test Drive. Mr. Tim & I went for Test Drive. We came back in few minutes. While I was on Test Drive, Mr. Matt Bukowski (General Sales Manager) has set up play with help of Mr. Ray DeCastro by on my DRIVING LICENSE. I am sure they are finding lots of fun making joke of customers. I do recommend them for play/drama where are the best. I sat with Mr. James Akinola and asked for my DRIVING LICENSE. Mr. James Akinola asked Mr. Ray DeCastro about my driving license. Mr. Ray DeCastro informed that Mr. Tim has it. Mr. James Akinola, Mr. Ray DeCastro and Mr. Tim were arguing with each other on license license and started playing musical chair. Mr. Matt Bukowski was watching this play/drama and not reacting or speaking single word being GENERAL MANAGER. Obviously, he is the director and Mr. Toyoda was producer. Mr. Matt Bukowski put allegation that I never submitted driving license and I am lying. In addition to this allegation being false, it was also extremely inappropriate. I was so upset by the situation and shocked at his accusation. Mr. Matt Bukowski asked me to call 911 to get my DRIVING LICENSE.I called 911 dated, 06/18/2014 at 5:49 pm and police office (Mr. F. Alvis) came to help me at 5:55 pm.
Immediately, Mr. Bukowski (General Sales Manager) came up with driving license before I explained entire incident with police officer. I refused to take driving license because seeking explanation. Mr. Bukowski threw DRIVING LICENSE on my FACE and just walked off. Mr. Bukowski (General Sales Manager) asked me to leave premises because it is private property of Russel Toyota which I did. This shows customer service, care & business means to Russel Toyota. Mr. Bukowski was afraid about interrogation would be done by Police Office to Mr. Ray DeCastro, Mr. James Akinola & Mr. Tim. Police Officer and Mr. Calvin Parnell (Sales Agent) can be witnessed about Mr. Bukowski's behavior. I read reviews against Russel Toyota's Management is appreciating Mr.
Bukowski's inappropriate, abusive and aggressive behavior and trying to prove about good customer service providing by Russel Toyota. I feel very disappointed with this interaction, as I usually enjoy my experiences and interaction. I wish I can reach out to Mr. Akio Toyoda and Mr. Takeshi Uchiyamada which is not possible. I have been loyal, ethical, and truthful about this incident writing. I do not have anything to add. I am leaving on readers to decide on Russel Toyota prior to visiting.

The low beam light in one of my headlights and both high beams went out just past the 5 year ownership and 100, 000 mile time and distance benchmarks. I went into local dealership, where I had purchased the vehicle new in 2008. They changed out bulb in low beam light and it has worked alright since then, but now other low beam bulb is not always operating correctly.

Dealership encouraged me to come back in as they indicated warranty program would
cover high beam and full headlight replacement. My VIN range is WMI 4T1 VDS BK36B to BK3DB serial U209130-U370971 and U351302-U370973.

Service department kept me waiting one hour and then printed a document indicating warranty for my VIN range was only 5 years or 72, 000 miles, whichever came first. I did not qualify on either criteria, which dealership would have known before they encouraged me to come in to check warranty.

Cost or replacement parts is over $2, 000 and that is before labor. The vehicle was overpriced to start, especially with major parts now going out after merely 100, 000 miles.

My wife, daughter and I all own Toyotas now and have owned them in the past. Treating a loyal customer in this matter is a guarantee against any future business coming to Toyota from the Wilson family.

Toyota needs to extend warranty to 150, 000 miles or ten years to make this right, especially on flagship, top of the line vehicles like the Avalon.

Randall Wilson
[protected]@comcast.net

In June of 2012 I tool my car to the Toyota dealership and told them that I needed service on my air conditioner. I told them that I wanted them to check the evaporator. The service person called me back and told me that the evaporator was fine but that the condenser was bad. We got that fixed with some other minor thing to the tune of $2300+ . We left the dealership relieved that the problem was repaired. Well, one month later the AC stopped cooling and again, I had to take the car to the dealership. They ran dye through the system, replenished the coolant and stated that I should be good to go. Mind you this is in July. During the winter months I had no need for air. In the summer of 2013 I discover that the AC is not cooling again. I contact the dealership and take the car back a third time. This time it's a hose that needs to be replaced at a tune of $860. Okay by the end of the summer the AC has stopped cooling again and now my once happy smile is now a scowl. I take the car back this fourth time and now they tell me the evaporator is bad. I told the service manager that at this point I have invested too much money in this AC system to invest another $1800 on the evaporator when I could have replaced the whole entire system the first time for about $2800. Dealership will never be honest and admit that they don't know what the problem is, but they will repair something and continue to nickel, quarter, penny, dime you to death until you get fed up and broke and just go away. I love the Camrys but I WILL NOT buy one from them nor will I take my car back to them for them to repeat-repair.

I have purchase a Toyota Innova 2.0G (A) in April 2010. We encountered problem of engine sound noise very rough and even have squeaking noise sound. We have complaining this since the beginning for each of periodic service. They told us is the braking sound and even free change for us the brake pad. At last despite many times of complaints, they even carried the engine compression test and so called clean up for us. But and yet this problem getting worst day to day. Today 25/2/13, I sent my car for service at service centre located at Jalan 19/1. I brought up the same issue to them and request to check. The feedback is I need to change the exhaust which estimated cost for RM8484.60. I felt unhappy of this and i doubt this problem will be happened in one day. My car is less than 4 years old and I need paid such a big amount for this. I have raised complain again with Toyota malaysia office and at the same time I have raised the complain to toyota.com online head office. I will not letting this like if they unable to provide me a satisfactory solution for this issue. I have been suffered enough for this problem. I have completely lost confident with Toyota brand of car. Kindly advise the necessary.

While vehicle was in Parked Mode, I started the subject vehicle with my right foot pressing the foot brake and suddenly it moved forward forcing my foot to slip from the brake pedal thereby pressing the accelerator and because the road was slanting we hit the parked Toyota Hi-Ace pick-up ahead of us and damaging the RAV 4 and the pick-up. Cars with automatic tranny should not Start if on gears except in Park or Neutral as what all mechanics are saying, so why this thing happened. There must be something wrong with the Neutral Safety Switch or somewhere. I need a reply from Toyota about this.

I waited for 10days after accident to be called for appointment to deliver my brand new car for repair. On 8th Jan I was called to deliver my car for repair. It was not a major accident as you can see on attached picture. With very bad service I was told if I changed or added the grill. The car is 2014 and same cars are being sold in Alfuttaim showroom and as you can see attached photo and even I was told the part is not available and will take one and half month where every day there are planes and different ways of getting parts or is the management sleeping not to bother what service is offered to their customers. We insured with agency repair because I believe Alffutaim will offer genuine parts and excellent service but why service advicers give negative information. The accident is not major and takes so much days. Guess what? For the next registration renewal will not do agency repair because of your poor and bad service that I was provided by Alffutaim body shop in Rashidiya. Thank you for the worst service you are providing in history.

BEWARE OF RUSSEL TOYOTA AND AUTOMOTIVE

My tires were wearing irregularly, and my Toyota was veering excessively to the right.

I visited Russel Toyota on Caton Avenue to get a front wheel alignment. I was charged $80.95. Upon inquiring about my alignment I was told I needed new tires. My tires were used less than 25, 000 miles and were warranted for 55, 000 miles.

I was also told Russel did not perform the alignment I had paid for. Within the week I went to Pep Boys where I purchased my tires. They explained that my tires were wearing improperly and would continue to do so until I got an alignment. They performed a free alignment check to determine this. I then paid for an alignment, and now my car drives perfectly.

After the alignment I drove to Russel’s main location on Baltimore National Pike, and spoke with their service manager. Three days later I spoke briefly with Wade Sterry, their General Manager. He said he would investigate, and get back to me. He never has. Three more days later, I spoke with Jennifer Robinson, their so-called Customer Service Manager. She apologized for Sterry’s behavior and promised she would get back to me. Again, I am still waiting.

Midas, Pep Boys, Mr. Tire and most if not all service centers perform free alignment checks. Russel not only did not do this, but I needed to go elsewhere to get an alignment I had paid for.

This is not the first time I have been ripped off by Russel. In 2010, I got conned into replacing a drive/serpentine belt, although I had limited mileage. Even now I only have 55, 000 miles on my car. Although I have had Toyota Corolla’s since 1973, I have never needed a drive belt replaced.

I suggest that Russel be avoided for any service problems.

I invite anyone to contact me for additional information.

Anthony Raymond, Jr.
973 Circle Drive
Baltimore, MD 21227
[protected]
Email: [protected]@hotmail.com