Toyota Islamabad Motors
Reviews and Complaints

I moved to a new state and in order to title and register my car, TFS needs to send my title to the new state (lien will still be recorded). Requests were made on 8/11 & 9/13, however still has not forwarded the title to the state. On some of my calls they claim to have already mailed it. However per the drivers facility TFS ALWAYS sends titles in a trackable fashion. The fact that TFS cannot provide a tracking number id just further proof that they have not done so. One of my many calls, I was told that due to a hurricane, it could take 8-11 weeks to process the request. If they wish to continue with the LIE that it was mailed, then it is lost and TFS would need request a replacement title from my prior state and get it to the new one. I only have until 10/10 or I will not legally be able to drive my car, as my temporary registration will be expired and I will not be allowed to request another one

Had a car loan with TFS. TFS does not apply payments to correct account. I submitted two payments through Western Union. Have documentation and confirmation number that payment was received. The payments was applied to the wrong account and they choose not to fix it. Instead they claim I still owe them a balance and submitted negative information to all credit bureaus.I still do not have the title for my car because they claim I owe them.
One credit bureau the claim it was a repossession for one amount and another credit bureau they claim it was a charge-off for another amount. At this time they are claiming I owe 3400.00. I would like them to send me my title and remove negative remark off my credit reports.

Please take the time to read this, it will truly help you. Toyota is full of crap, it's garbage.

These stole my car right in front of my house at 2:00 a. M. ! 75% of my car's loan is paid off, never had a late payment, and the one time I do, they have the audacity to come and steal my car! No call of warning, no negotiation. I'm a very consistent customer and I expected them to be a respectful company just like they make it seem, but they're not! When I tried to reach out to them to get an explanation, they were disgustingly rude, and they didn't help me at all. One representative said, "ma'am, if the payment is not made 7 days after you recieve your letter, the car will be sold for the amount that's left on the loan, it's already in auction. " so basically they're going to take a $40, 000 vehicle in perfect condition with my personal belongings in it and sell it for a quarter of it's cost! I call bs. They would rather lose most of their money, they don't care as long as you can't have it.
All in all, if you're planning on purchasing a vehicle from toyota, think twice. I'm just trying to help you. Companies like this should be helping their customers not harming them. And i've recieved nothing but harm.
I'd rather ride a bike than buy a car from this company. I wouldn't even take their cars for free, even if they payed me. I do not recommend toyota to anyone.

I traded in a leased Subaru for a Prius C before the lease was up. I knew I would be upside down for awhile but the gas mileage savings on a 600 mile/week commute seemed worth it. I paid 50 - 100% more than the fixed monthly amount in a separate payment, which I thought I had set up as principal only. First, it turned out that I was only paying ahead, not on the principal, and when I called to correct it, TFS would not budge. Next, I stopped working for a while and moved out of state. I took advantage of having paid ahead and did not have to worry about car payments for several month. But then it caught up while I was traveling and unable to receive mail. I had no idea until I started getting extremely rude and harassing calls from a collections agency. I contacted TFS immediately to explain and work something out but they were absolutely rigid, claiming that just because I paid ahead did not mean I was not liable for the same monthly payment all along! Fortunately, I was only one month in arrears, and was allowed a brief extension (which I am now learning may come back to bite me later on!). So I limped along making my payments in lieu of a life and finally found myself unable to pay the full amount per month. I had just started a new job but had other expenses...little things like rent, heat, electricity, car insurance, phone bill, food...stupid little annoyances that merely keep a person alive. I called TFS to try to work something out temporarily. I explained, truthfully, that I want to pay what I owe, but need about 6 months to get caught up and is there any way to renegotiate the terms so that they can still get their money and still get to live. Nope. Nada. No way. Not possible AT ALL! I was told A) I would have to re-finance, which I can't because I am still upside down on the car. B) I could turn the car back to Toyota but would still owe the difference between what they could sell it for and what I still owed...which I would have to pay off in a lump sum rather that installments. C) I could allow the car to be repossessed, and the remainder due would go to collections and I would have to pay in one lump sum. Options B and C would destroy my currently decent credit rating. Oh, or I could pay the fixed monthly payment...which will never go down as the principal goes down! Something to do with the terms of the financing for 72 months and the portion owed to Subaru for the early lease termination. I asked to speak to a supervisor but the CSR told me that Toyota Financial policy is policy and speaking to a supervisor will not help me. According to this person, they DO. NOT. RENEGOTIATE. LOANS. EVER! How and why I ever agreed to the terms of the loan in the first place is baffling and embarrassing but I must have been determined to get that car. I do remember being very confused during the financial part of the process, and not terribly happy that my payments turned out to be $50.00/month more than the original quote. But I was already in the office ready to sign. In hindsight, I wish I had just walked out and kept my Subaru, especially since I recently moved to a state that gets a lot of snow.
I used to love Toyotas, especially Prius's and even vowed to never again own any other car (I bought a Prius in 2007, loved it, and gave it to my daughter in 2009 when I didn't need a car for a while. She still drives it!) But I am so turned off by this iron-clad financing situation that I will probably never want to own another Toyota ever again. I do realize that I made some ill-advised choices that led me to this, but it's not as if I'm trying to get out of paying what I owe. I just need a little flexibility right about now.
I have never encountered the kind of brutal rigidity as I have with Toyota Financial Services. They really should be ashamed of themselves.

Re: Acct#04-0652-AC709

We bought our Toyota Avalon at the end of our lease with Toyota Financial Services (TFS). We sent the payoff amount and documentation requested by TFS via our credit union as requested by TFS to buy out our lease. TFS accepted the funds and paper work. Currently, TFS refuses to release our title to the car after they received the funds and paperwork. Further, TFS have called me and my wife repeatedly and threatened to take the car back although it has been paid for. These harassment continue and we still do not have title to the car that we paid for. We would appreciate any help in this matter that you can provide.

Sincerely,

Michael West

I paid my car loan from Toyota Financial Services early. On my last payment, I paid $20 more so that it would cover any last day interests. However, TFS conveniently has sent me a final statement with a zero balance. Normally, I would let this go. However, for a financial institution, I just can't accept it. I have called and sent faxes many times requesting a review of my loan. However, they just simply ignore my requests. According to my calculations, I should be refunded $17.71.

hi, this is sahil i am senior member on tagged from past 2 years, i ma CEO of WBNG Group,
someone bought my one account by dump Id even was with N/B,
now i am asking is there no any rule regulation for some unfair persons, more than 15 members of my group buying thousands dollars gold to help our members and group, but just because one unfair person that making trouble and harassment for us, i am requesting you please do attention to my complaint, and take hard step against this person and delete from tagged,
this is the person link, , , , with Toxic name, ,
http://www.tagged.com/apps/pets.html#/pet/5967602711

i hope you will take action aginst this unfair person, ,

regards

sahil

I have a financed car through Toyoata Financial that was involved in a accident. I recieved a check through my insurance company to get the car fixed but because I do not own the vehicle yet the check was made out to myself and Toyota so I called the Toyota Financial Services and ask how the process works and who do I need to send the check to, I was told that if I was to overnight the check I would receive the check within 24-48 hours upon receipt of the check. Of course I wanted to do that and she gave me P.O box address which I overnighted it to so three days have gone by so when I called I was told they have no information because the check doesnt go to them it goes to the endorsement department. I asked for the number and I was told they didnt have the number just the physical address and when they gave me the address it was different to where I sent the check to so I gave the address that I sent it to and they said O well if you sent it there it delays the process since its a P.O box ! I lost it and told the supervisor that this is the address I was given to overnight it and he told me that there is nothing I can do that if I dont receive anything within the week then contact them and they will see what they can do. Well if you cant do anything now what are you going to be able to do in 3 more days! They were no help at all and couldnt even guide me in the direction where I could find out

Wow, absolutely disgraceful and shameful service. I financed my car in 2007 and just finished paying it off last month. It should come as no surprise how excited I was to be done dealing with these people; however, they decided to accept my second to last payment without posting it to my account. It has now taken over 2 hours of my air-time (yes, I have limited minutes!) as well as unnecessarily purchasing a $15 copy of a money order that one operator told me he "couldn't find", yet a supervisor found immediately - just to wait almost 6 weeks to get reimbursed for something that THEY did wrong. I feel like I should be able to file theft charges against these people! Not only did this nightmare of a situation that caused me to borrow money I didn't have, and have to deal with those idiot operators way past when my account was paid off, but they COMPLETELY IGNORED 3 different address changes over the phone as well as 1 I did on their website weeks before they sent out my title, AND THEY STILL SENT THE TITLE TO THE WRONG ADDRESS! Toyota financial is by far the worst company I have ever had to deal with, and I am shocked that they are still afloat considering the way their call-center functions. It just goes to show that they are true vultures, only interested in taking money from you and not providing decent or acceptable service. If you can avoid financing your vehicle with these jerks, I say DO IT!

DO NOT GET YOUR AUTO LOAN WITH TOYOTA FINANCIAL! I have been a loyal customer of Toyota for years. Unfortunately, my family has been having some financial trouble, and my car payments were 2 months behind. However, the day we made the past due payments we were told that it was already scheduled to for repossession. The payments were paid via Western Union Quick Collect. I called Toyota back to confirm payments, and was told that the repossession order will be cancelled immediately after the phone call. However, the next day the repo company was at our home, and took my car. The manager said they never rec'd a called from Toyota, and I would have to wait until the next day (because it was Sunday) to get it all straight. Tomorrow when I call I will have a few unpleasant word for them. Not only was it embarrassing, but I have no way to get to work and my job could be on the line. Thanks to Toyota Financial customer service, I will never to business with them or refer them to anyone. The whole ordeal makes me not want to deal with Toyota products at all.

GET YOUR LOAN SOMEWHERE ELSE - ANYWHERE ELSE. I have been a good customer and have made my payments. I am very concerned for my credit and pay my bills on-time. I am one of the fortuate who has a job and can pay these days. I fat fingered the payment amount of my last payment into their site as $354, 043 instead of $354.43 and they actually processed it! When I called they told me "oh well, let it bounce and pay us next week with the fee." Customer service didn't want to help me out at all and said their system locks them out. I write software for a living... I know better. When I started to do some research, this is apparently a very common thing for them. My bank says they don't put the edit checks in as the money can sit in their account until someone asks for it back or it does bounce and doesn't affect them at all they then get to collect the fee. No care in the world for their customers...

They sent me my first bill and i sent it off just a day or two after i received the bill and they said they got it one day late. They sent me the second bill and i sent off the same day that i got the bill and as of May 8th they still haven't posted it to my account.

I know mail from Colorado only takes 2 to 3 days to get to California not 7 to 10 days. The first payment took 7 days and the second one is still not there and i sent it on May 2nd. I know they have a post office box and i think they do not pick the mail up in a timely matter.

Some companies have been known not to pick up their mail from a post office box just so they can charge a late payment.

I have had a terrible time with Toyota Financial Services. After days and days of phone calls they offerred me £58.70 off the bill that I owed and was in dispute. It was offered as a Good Will gesture and to apologise for the service I had received. Now it is straightforward so far. However it took me 1 week to get this taken off my account. Initially they said that there were conditions attached to this Goodwill gesture and then the top man agreed. I felt that they had gone to far and eventually received a letter indicating that I had been given the reduction but they still did not take it off my account. Four days of phone calls and still this has not happned. I think for the size of Goodwill gesture offerred they can keep it.

Toyota Financial has failed to make the automatic payments (deductions) from my account since December 09, 2010. After speaking with them month after month I thought and believed that "Christie" [protected], at Toyota Executive Services handled it - she didn't. Luckily I caught it, but not before they damaged my credit score. Needless to say I am suing. Here are some numbers you may find useful. George Borst, CEO, [protected], Julia Makie [protected], Diane Sassa [protected], Vicki Comaserie, [protected]. They think a letter of apology will suffice-it won't.

Toyota Financial Took My All My Money from my Bank, leaving me with nothing for rent, mortgage, or food.
They left me with nothng. Not one cent to live on.

I’m not saying that what I did was right, or justified, but I just want you to know what private companies can do, because the “it can’t happen to me” attitude fails, when it does happen to you. I thought such a thing only happened in cases of drug smuggling, or tax evasion.

I was two month lapses on my car payment, and they reposed it. I was paying 19 percentage interest on it, and going through a separation, and I am having a tough time paying my mortgage(yes we got into an adjustable rate). In the hierarchy of priorities, it fell below my other obligations.

I called them, to make payment arrangement, when I got next paid. And agreed to pay the two months I owed, plus 400 in towing and storage fees. When I went to pay, I discovered, they wanted three months worth of payments, and 600, which when taken together was, more than my pay check.

So I gave it up for a loss.

They sold my car (god knows what they did with my personal items), and sued me for the remainder.

Not being the best at this sort of thing, I let it happen, thinking that at worst they will take out a portion from my paycheck.

Today I discovered they took everything I had in the bank, my entire paycheck, leaving with me no options.

No, I didn’t do right, but does the punishment fit the crime?

Should I not be able to pay the mortgage? Feed my family? Because I couldn’t pay a 19 percent car loan?

Yes, I’m ashamed of falling behind, but their crime is far worse. (And just know, I’m not asking for money. I’m going shamefully ask my father for help for food and gas.)

[protected]@gmail.com

I was contacted a week ago by a rep from Toyota Financial.He Was way out of line He cursed at me threatened me had me in tears at one point. I called Corporate and reported him. I told Corp I did not owe that much on my truck and I was up to date on all my payments so why is this person calling me in the first place? They informed me they would email his manager and take care of it, I wouldnt have to speak with this insane person again. Three days later he called me again Screaming at the top of his lungs he called me a f-ing Liar threatened to harm me and come to my home and take my truck. I hung up he called me back 6 times. I called Corp. again "What is going on here this person is still calling me threatening me im afraid at this point! This is harassment and I'm contacting my local P.D and holding you TF personally responsible! They informed me this rep was fired days ago and hasn't called from any of there call centers "He must be calling you from his home" I'm still in shock and pretty freaked out! Not much The PD can do at this point. Any suggestions? Also he was asking very personal questions like where do you work what is your bosses name do get get paid by check or automatic deposite give me a check right know or im coming to get your truck he knew my address my name my soc# phone #s and he still his calling!Each time the Sheriffs try to contact him or track him he hangs up he calls from multiple #s [protected] area codes.

I refinanced our Toyota with our local credit union.The payoff check sent to their payoff department did not show posted to my account a full 3 weeks after mailing. The crdit union put a stop payment on the check and reissued another one, this resulted in an avalanche of errors to my account which then showed my account as 30 days late, which I was never late on one payment. When I called customer service, they were very unhelpful everytime I called. I was hung up on, told different information every time I called. You cannot trust this company!

Toyota Financial Services neglected transferring my automatic debit from my former bank to my present bank, even though I filled out the necessary forms & did everything necessary. I have spent hours on the phone & computer with them, & have been assured it will be done, but it still hasn't, after over 3 months, & I am repeatedly charged a late fee for their incompetence. It has been so frustrating & stressful, I will never buy or lease a Toyota again. The employees at Toyota Financial Services have a deservedly bad reputation for their incompetency & poor customer relations. They should all be fired.

I must say I have always been a avid Toyota fan. Toyotas have been the chief mode of transportation in our family for over 25 years. My first car was a Toyota and I recently purchased a Camry Hybrid. I have also went as far as doing briefings for companies on "TPS" (Toyota Production System) and its' "pull" system. Up until recently, I have had nothing but fondness for what seemed like a very admirable company.

My car was flooded in the after-effects of Hurricane Bill. My very new Camry Hybrid was totaled to my horror and disappointment. I had financed the car, bought GAP coverage, and an extended warranty all through Toyota Financial. I had expected to be on the road in a 2010 Camry in no time. Little did I know, this hope was a short lived. I have been patiently waiting for a person at Toyota Financial to give me the truth or point me in the right direction. My insurance company sent over the check to pay for the current value of the car. The next step would be for Toyota Financial services to cover the difference through the gap insurance, right? Wrong! Toyota representatives told me the extended warranty would have to be cancelled and payment submitted by the car dealership where I purchased the car. Toyota Financial would then have to deposit the checks from my insurance company and car dealership before they would initiate the "GAP process". Oh, and by the way, I would still be required to make the same payments. This leaves me, a single mother of two, without a car (my insurance supplied a rental vehicle until the check was sent to Toyota) without an estimated date to receive one. My insurance company sent the check and after several phone confrontations with Toyota Financial, the check was cashed. Now, I must wait 30 days (the period Toyota Financial gives the delarship to refund the extended warranty) for the extended warranty to be cashed and who knows how long for the "Gap Process" before I can get a new Toyota. (Yet your loyalty is still with this company.) How am I the consumer benefitted by the loss of my vehicle?

I am quite well versed on the customer satisfaction policies of Toyota, but right now it just sounds like verbage that looks good on paper. Needless to say, after this whole mess is done and over, I will take my business elsewhere. It really saddens me to think that a company as well built as Toyota turns its back on its longtime customers. It's a sad day!

I have always had good luck with Toyota cars and so when I was looking to buy a small, fuel-efficient car for commuting in 2007, I purchased a T0yota Yaris, financed through Toyota Financial. Now that I'm no longer commuting by car, I am selling the Yaris. Buyer in hand, I went to pay-off the loan on the car. First, they told me that if I wanted to the payment to be processed in fewer than 10! business days, I needed to send a certified check...I did that. I sent them a certified check which they received on a Tuesday morning. From then it took them almost 2 full days to process the payment (mind you, with a check FROM THE BANK). Finally, I called Thursday morning and was told that payment had been processed and the title was on its way; I should receive it in 2-3 business days. I asked if they had some way to track the shipment of the title--you know, because it represents the OWNERSHIP OF MY CAR and until I sell the car, we're in tight financial shape--and they said "no, we've never had any problems." Well, that was reassuring...NOT. Here we are now on the next Tuesday...3 business days (4 mail delivery days) later and NO TITLE. I look at the online portal and see that my account has been closed. I call them. Turns out that they haven't sent the title at all because I paid with a bank check with the bank's address on it and they didn't know if they should send the title to me or to the bank. Let's see...did anyone call me to ask me that: NO. When I called the day after the payment was processed, did anyone ask me that: NO. When I was told to send a bank check, did anyone tell me I needed to specify the address to which to send the title: NO. When I went to the online portal, was there any note saying they needed to check where to send the address: NO. If I hadn't called, would they ever have done anyting? NO. This is the most appaling customer experience I have ever had and WILL NEVER USE TOYOTA FINANCIAL SERVICES to finance a car purchase again. Meanwhile, I have to figure out how to make a mortgage payment while I wait for them to actually send the title to me.