TracFone Wireless review: Long distance international, calls,

AVOID! AVOID! AVOID! First thing, that I consider fraudulent (commercial fraud), is that they announce on their website, international call services that are included in their limited talk and text plans. (The phone plans that you pay per minute of talk and have a limited quantity of texts) I'm referring to Basic international service, International neighbors call service and their International frequent 800 number service. NONE OF WHICH WORK. i had all my Frequent international 800 numbers working for 12 years and now they do not work anymore. Their 611611 number to call for service and their CHAT box are automated /and without any positive outcome. If you like wasting your time trying to resolve your issues by communicating with a BOT or turning around in circle on their 800 service line, than this is the company for you. THIS IS NOT WHAT I CONSIDER QUALITY SERVICE. I wasted 7 hours, 13 calls, talking to 3 levels of management,...all of them useless and the line kept cutting off. So if you are interested by their long distance call services/programs that are supposed to be included ,...I will confirm that they fraudulently advertise them on their website but they do not work. There should be a class action suit about this fraudulent misleading practice.

1- Horrible service with clueless personnel answering you from the PHILIPINES.

2- Long distant Calls are fraudulently advertise on their web site but DON'T WORK. No one from customer service could fix the situation (even after 7 HOURS OF WASTE OF MY TIME, 13 calls made to the Tracfone agents). The calls kept hanging up. Then you call back and restart from square one. The automated system tells you that they found and resolved a problem with your phone and you must restart your phone,….this is a generic response to make you think that they are doing something but they are not! This was repeated to me all the 13 times or more. They basically don’t want to talk to you.

3- All agents tried selling me a international calling card for more money and didn't even know about all the included international long distance services offered to Tracfone client AT NO EXTRA COST.

4- Very hard to figure out how to talk to an agent in real life threw the phone. Once you manage to talk to a agent on the CHAT box, you quickly discover that they are first level service and CLUELESS! (I ‘m being nice! here).

5- They refer you to webpages hoping you will resolve you own issues.

AVOID! AVOID! AVOID!