STC
Reviews and Complaints

After reading through several reviews and considering my own experience, I must say that my interaction with STC was extremely disappointing. The service quality was far below expectations, with issues ranging from poor network connectivity to unhelpful customer support. It's disheartening to see such a renowned company fall short in delivering satisfactory services. I would advise potential customers to explore other options to avoid the frustration and inconvenience I faced.

April 30 2023. I purchased 2 STC sims to use in my two phones. One had problem getting LTE signal. I have been going to Makkah office in Makkah tower and Dar tauheed. Both offices refuse to communicate other than Arabic and not helpful. All I wanted was to convert sim to Esim. It took me 2 weeks to finally get someone to help me who told me that it will take SAR 29 to convert.I told him I will buy a new Esim whic was SAR 35. So he proceeded, scan my finger and the reader did not work 3 times. He said sorry, you cannot buy sim try other STC office.

1) how is it my fault if your reader doesn't work?

2) STC, if you are posting a staff in Haram office at least station someone who can communicate in English. People all over the world visit here and your staff is proving Zero help to non-Arabs

Your sales team calls us and offers packages way before the contract ends forms us that it’s getting expired even though there is more than 8/10 months pending.

Todaybhalf an hour ago got a call fro. One of your staff his name was Arafat for the non payment of my 12/- Bd he was ever so rude and abrupt this is not acceptable upon calling you office staff asking for supervisor the reply I get is he is too busy to attend the call for our grievances, thank you very much as soon my contracts are over I shall make sure Inport to another telecommunications .

fibre net internet not working since 1week

complained multiple times to 900,, visited stc office still no technichian came

one of the most horrible experience, till date not solved

ist complain to 900 was on 1/2 then regularly everyday for infinite no of times

the fibreoptic cable z cut ,, they know the issue but still nothing is done .my daughter had on line classes everything gone

Hello good morning

I would like to ask for a refund regarding the roaming service I've subscribed without success while my vacations to Mauritius.

I was deducted 7kds and never used the service as the server was not good enough

After contacting STC via WhatsApp after subscribing the service, my problem as not solved so I ended up buying a local SIM card to be able to have Wi-Fi.

I've reached STC several times after arriving from my vacations and I was told the refund can't be made as I should've call the company within 24h?!

This is not acceptable, I’ll spend a fortune to reach the company by phone call while abroad!?

I’ve contacted through WhatsApp and the problem was not solved.

This is my ID is [protected] (Kuwait resident)

And my phone number for verification 00965 [protected]

I want to keep my account with your company

And use the balance deducted for other roaming service.

Being charged for something you didn’t use it’s disrespectful

Hope to solve this issue on the good way as I have the best impression on the company

Regards

Sónia

Our internet at home was working well but one day, it suddenly become so slow that we can't even browse. It's been two months and we tried everything we know to solve it own our own. But still failed. We called the Customer care but he doesnt seem to care. Poor internet service. Poor Customer service.

My last payments details are 30 Dec 2021(for Jan 2022), Sr.184 ,28 Jan 2022 Sr.184(for Feb 2022) and 02 Mar 2022 they charged Sr.368. I have no pending payments. Please check and review and refund my extra charged amount.

My stc no. Cannot receive otp. All of my account was disable because of that i can not log in. So pleace fix this or give some imformation to solve this.

For the past 2 months my internet has been less than what is was when we first got it. For the first few weeks it was extremely fast at around 100mbps with a upload of around 8 mbps with a top speed of 140mbps at 12mbps upload but now it won't go past 30mbps and 5 mbps. Lately, the internet has downright stopped working for minutes at a time which is very annoying as I must attend meetings on Zoom. I want to understand what is changed since Fall of 2021 that is causing this pause of your service every hour of every day. My solution is turning the internet on and off but I would rather not do this.

I dont have internet for almost a week, i did come to the office of STC near in salman road, the saudi said i will just wait. now its almost a week without internet. so what should i do? or else i will change to other network provider

Dear Sir,

I am in Pakistan, I came to know from CITC, that i am using below sims, but i never used these sims, and i am also in Pakistan since 9 months, as you can see in the screenshot these are post paid sims, so it may cost to stc, so better to switch off these sims, please deactivate these numbers as these are illegally being used. below number are:

[protected]
[protected]
[protected]

Dears,
I'm complaining about disconnected internet connection since 3-August-2021 and no response from the customer service to send someone and check about this problem.
Number: [protected]
Fiber Optic router is always giving red light "Alarm" and no internet connection.
I made a complaint trough mystc: [protected] but no results!
Knowing that other resident in the same building have internet connectivity through Fiber optic, I called the customer service and the gentleman is telling me this problem is common in the city where you are leaving the main connection is interrupted and will be solved in maximum 72 hours... its really disappointing! and this become repetitive! every time I call the customer service they told me the same...

On Monday recharged my number [protected] through ncb the money got dictated frm my account till now my phone balance is zero 6 or 7 times i contacted customer service 1st the said itz network issue u amount will be transferd to the phone for past three days no balance can't make call now they customer service guy is saying I should go to stc office to collect my cash i went and no use and customer service representative insist that to get cash i need to go to stc office actually whoz fault And should i waste my time again to go their anywayz am changing the network i think robbery is better than this

Since more than 15days I am complaining about my suspension of landline but no person came to resolve my issue. I have open many tickets but no use. I paid the bill also without any usage. I have order for transfer to new house they transfered it but didn't activated my services yet. I cannot able to call 900 also. I went to my nearby stc office but.

I work from home and need a consistently fast internet connection. For the last 2 months my fibre optic connection (which should be faster than what I get) has become so slow that I cannot do my work or even stream a youtube video without any lag. This is ludicrous. It has happened for the last 2 months on and off. The latest incident being now on 12/12/2020 at 22:29 in Riyadh, Saudi Arabia. This occurred in the Munusiyyah neighbourhood close to thumamah road.

I received call from one landline number they told me this call from stc so there is some bill on you you have to pay that then I asked bill for what I don't have postpaid sim card then they told me this bill for landline number that on your iqama I told them I don't know about any landline connections they said to me go nearest stc branch and check there when I go there they told me there is 2 landline connections on my iqama you have to pay that kindly help my how can I resolve this issue?

I reported this mobile # 0572779960, Incident happened on 11:20 am, 15/4/2020. asking my credit card information, calling it will block if I'm not given full information including security digit code of my ATM card.
When I found out I have sms message from the Bank which prompted about online purchasing code. I stop his call. his name was Abdullah Ibrahim.

I would like to report these mobile numbers that sending SMS that my ATM Debit card has been temporarily suspended, to get it updated, please call this number [protected], [protected] / [protected]

Senders of the SMS are: [protected] and [protected]

I know that these SMS are fraudulent so I did not reply on them.

This SMS is not happening to me but to my wife and friends. So please do the needful to avoid scammed and regret for the future occurence.

This is my iqama number : [protected]
I was not purchased STC sim, under my iqama but there is a bills on my iqama number.
How come that bills with out using,
Some one stolen my id and used it, please raise a complaint and solve this issue immediately.
I went to STC office and I called to STC Customer care but they are not taking my complaint, please help me

MASSAGE RECEIVED FROM: [protected]
Dear Coustmores, your ATM card has been blocked. Because you did not have an update yet. If you want your ATM card to work properly, then contact this number immediately to
[protected]

.عزيزالعميل
، تم حظر بطاقة الصراف الآلي الخاصة بك. لأنك لم يكن لديك حتى الآن التحديث. إذا كنت تريد عمل بطاقة الصراف الآلي الخاصة بك بشكل صحيح ، فاتصل بهذا الرقم على الفور. ٠٥٤٤٥٣٦٩٢٣

"...http://www.sama.gov.sa/en-US/License/Pages/SaudiBanks.aspx

Hi

I bought this card from a retailer in Riyadh Saudi Arabia. I have since moved away from the area

There are two top-ups for 105 sar each purchased

the ink has faded since I bought it on 24-January 2019 and I cannot read the
number on one of them

Can you provide a new number for a 105 sar top up free of charge to make up for this

Thank you

Yours sincerely,

Paul Brady