Trailer Hitch RV’s earns a 1.8-star rating from 5 reviews, showing that the majority of RV enthusiasts are dissatisfied with their purchases.
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We had a great sales experience with Trailer Hitch RV and A****
We had a great sales experience with Trailer Hitch RV and A. But when it got to the service part of the dealership, it ended up being like any other dealership we've bought from. We have had our trailer for 3 months and they have completely dropped the ball on getting our warranty work done. Grand Design approved the work days after our purchase and yet Trailer Hitch has yet to even order the parts. Aaron got the service manager Steve involved and he assured us he will get right on it. That has yet to happen. Neither of them are responding to my emails. Take your money elsewhere. But good luck finding a dealer in Southern California that cares about you once you hand over the payment on your new trailer. It is sad how these dealerships only care about your money and not their customer service.
*** UPDATE*** This is an update to my previous review
UPDATE*** This is an update to my previous review. I am now giving them 4 stars. I am not giving them 5 only because it should have never gotten to the point it did. That being said, I finally got a response from Trailer Hitch RV. They went above and beyond to take care of the situation. They sent 2 techs down within the week to San Diego to repair all the factory warranty items we found on our initial walk through. They were able to get the parts from a trailer on their lot and bring them down. There are 2 small items still needing fixed that we thought were just adjustments but ended up needing parts. We will be getting them fixed in July when we pass through Nipomo. We are hopeful that there will not be any issues in the future and that we can rely on Trailer Hitch RV to fix them if there are.
DON'T BUY YOUR TRAILER FROM HERE!
DON'T BUY YOUR TRAILER FROM HERE! I bought a 2021 trailer in November from Aaron, their salesman. I'm still making monthly payments while they store my RV in their service department. The trailer has been in the service department for a third of the time, and they won't fix it properly. The slide-out doesn't work right and stops halfway, along with other electrical issues that came with it, including problems during our first outing. The first time I picked it up from the service department, they said it was all fixed, but when we went camping, it was still broken. They didn't fix anything. I dropped it off again and told them I was going camping in six weeks, so please have it fixed by then. When I came to pick it up at eight o'clock, the trailer wasn't ready because they couldn't find it. It showed up 1.5 hours later, dirty as if it had been stored in a sandstorm for six weeks, and they hadn't worked on it. The battery was completely dead, and I had to hand-crank the jack to get it on my truck. Unfortunately, the trailer was still broken. It's still in their service department with no priority. They sell you a trailer but don't support it. One guy in the service department summed it up perfectly, saying, "It's the white curb warranty; as soon as it hits the white curbs out front, the warranty is gone." The customer service and service department are terrible. Again, DON'T BUY YOUR TRAILER FROM HERE! Steve and Derek in the service department make false promises with no follow-through, and Aaron, the salesperson, didn't stand behind what he sold us. It's a $30,000 trailer sitting in their service department for over five months.
Trailer Hitch RV Complaints 2
I saw their ad saying they deliver vehicles within 150 miles from their store
I saw their ad saying they deliver vehicles within 150 miles from their store. But when I asked about delivery, the folks at Trailer Hitch RV would rather give me my deposit back than fulfill their promise. I'm still waiting for my refund.
I'm really disappointed with the service we received at Trailer Hitch RV
I'm really disappointed with the service we received at Trailer Hitch RV. We had a similar bad experience when we bought our camper 4 years ago. The warranty didn't cover most of the 12 issues we brought it in for, and dealing with Wil Anderson was a nightmare. After 2 weeks, I had to call for an update and told him I needed it back today. When I got it back, it was in even worse condition than when I brought it in. One of the drawers that used to sometimes come open on its own now won't stay shut at all, and on the way home, I noticed the front molding was flapping in the wind. We didn't even have problems with the molding before! When I asked about the screen door, they told me it wasn't covered under warranty and charged me $47.70! They claimed to have adjusted the sliders, but I'm still wondering why it's damaging our floors. They said they spent hours lubricating and adjusting the windows, but they still won't open. I know labor costs can add up, but I would feel better about paying if the job was done correctly. I would never recommend this business. I tried calling Wil, but he was too busy to take my call and hasn't responded to my email.
Is Trailer Hitch RV Legit?
Trailer Hitch RV earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Trailer Hitch RV. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Trailer Hitch RV has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Trailer Hitch RV has claimed the domain name for trailerhitchrv.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Trailerhitchrv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Trailerhitchrv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to Trailer Hitch RV has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Trailer Hitch RV
One of the key factors that sets Trailer Hitch RV apart from its competitors is its extensive selection of RVs. Whether you are looking for a compact and maneuverable travel trailer or a spacious and luxurious motorhome, Trailer Hitch RV has a wide range of options to suit every preference and budget. Their inventory includes top brands and models, ensuring that customers have access to the latest and most sought-after RVs on the market.
In addition to their impressive selection, Trailer Hitch RV prides itself on providing exceptional customer service. Their knowledgeable and friendly staff are dedicated to assisting customers throughout the entire RV purchasing process. From helping customers choose the right RV for their needs to providing guidance on financing options, Trailer Hitch RV ensures that each customer receives personalized attention and support.
Furthermore, Trailer Hitch RV offers a range of services to enhance the overall RV ownership experience. Their experienced technicians are equipped to handle routine maintenance, repairs, and upgrades, ensuring that customers can enjoy their RVs worry-free. Additionally, Trailer Hitch RV provides a comprehensive parts and accessories department, offering a wide array of products to enhance and customize RVs to meet individual preferences and needs.
Trailer Hitch RV's commitment to customer satisfaction extends beyond the initial purchase. They offer a variety of resources and support to help customers make the most of their RV adventures. From providing tips and advice on RV maintenance and travel to hosting educational events and seminars, Trailer Hitch RV strives to foster a community of RV enthusiasts and provide ongoing support to their valued customers.
With a strong online presence through their website, trailerhitchrv.com, Trailer Hitch RV makes it easy for customers to browse their inventory, access information, and connect with their team. The website is user-friendly and provides detailed descriptions, specifications, and photos of each RV, allowing customers to make informed decisions from the comfort of their own homes.
In conclusion, Trailer Hitch RV is a reputable and reliable provider of RVs and related services. With an extensive selection, exceptional customer service, and a commitment to customer satisfaction, Trailer Hitch RV is a trusted destination for RV enthusiasts and those seeking a seamless RV ownership experience. Visit trailerhitchrv.com to explore their offerings and discover the perfect RV for your needs.
Overview of Trailer Hitch RV complaint handling
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Trailer Hitch RV Contacts
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Trailer Hitch RV phone numbers+1 (805) 929-8095+1 (805) 929-8095Click up if you have successfully reached Trailer Hitch RV by calling +1 (805) 929-8095 phone number 0 0 users reported that they have successfully reached Trailer Hitch RV by calling +1 (805) 929-8095 phone number Click down if you have unsuccessfully reached Trailer Hitch RV by calling +1 (805) 929-8095 phone number 0 0 users reported that they have UNsuccessfully reached Trailer Hitch RV by calling +1 (805) 929-8095 phone number
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Trailer Hitch RV emailskevin@trailerhitchrv.com99%Confidence score: 99%laura@trailerhitchrv.com99%Confidence score: 99%aaron@trailerhitchrv.com99%Confidence score: 99%josh@trailerhitchrv.com98%Confidence score: 98%mikebarnes@trailerhitchrv.com98%Confidence score: 98%kellyk@trailerhitchrv.com97%Confidence score: 97%chriswinters@trailerhitchrv.com97%Confidence score: 97%jmittmann@trailerhitchrv.com96%Confidence score: 96%erik@trailerhitchrv.com96%Confidence score: 96%dan@trailerhitchrv.com95%Confidence score: 95%
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Trailer Hitch RV address215 N Frontage Rd, Nipomo, California, 93444-9291, United States
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Trailer Hitch RV social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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