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Purchased a Briggs and Stratton 20 kw generator this year. First one installed did not work and was replaced with a second one. Had to have the battery changed on it within a couple months. Had generator shut down during test. Called company and had me do workaround with the fuse. Generator is up and running again. Service call was setup. On the day of the service call I called the company to make sure service was still being provided. Found out technician assigned quit and I was not notified. Corporate was supposed to be notified and I was supposed to be notified of the new service date. Never did hear from them and called the following week again. Had ne do the workaround again. Was told the general manager would be notified and if I did not hear back from them to call customer service again. Still have not heard anything from them again.
The generator when it runs works perfectly. But I do not like the knowledge that some of the generators have a software fault that causes them to shutdown when running the weekly test. And requires the workaround to get them working again.
I had a Generac system where I used to live and it performed perfectly.
I just want this generator to work again when needed since I paid alot for this product.
