Trivago
Reviews and Complaints

I see your trivago spokesman, Mr. Williams is still doing your commercials even after caught drunk behind the wheel of an automobile.It is obvious that you condone drunk driving. Do you have any idea how many innocent people, ( including children), die every year from drunk drivers? it is a disgrace that trivago thinks it's ok to drive drunk. For that reason I will never ever book anything with trivago...

I checked in 7 of April.
there is no wardrobe to hang the clothes no hunger to hang my cloths.
Hair is every where in bathroom basin, disgusting . Towels not clean.
Mosquito and cockroaches around.
I have to stay till 11th.
I need better hotel.
I paid $57 per night. it does not worth money.
I was expected cleanness number one. No matter if it is simple or basic. but no compromise the cleanness.

Thank you

Dear sir/ Madam,
i had not authorized any subscription or any transaction for Trivago.
I have not opted for any subscription also i have sent an email for the same when i was given a notification, i have been charged on my credit card with INR 63, 300( sixty three thousand and three hundred) without information. on 06/03/2019 by 9:30 Indian time.

I refund for the same.

I logged into my Trivago account and booked a hotel reservation through the search engine. After putting in my hotel request and dates I chose a site they recommended and booked and paid for my hotel.

Since that time I have found out that the booking company has taken my money, cancelled the reservation that was made on my behalf, gone out of business, but did not reimburse me the money and I am not able to communicate with them and they do not respond.

The company that my reservation was booked with through Trivago was HotelQuickly.

I believe that Trivago should be responsible for reimbursing me the money I have been scammed out of since they provided the Booking Company on their online service.

I was booked at Deer Lodge on June 2 and 3, 2019 through Hotel Quickly via Trivago
Annette Ferguson my reservation confirmation was zbr-87021

[protected]@hotmail.com

Dear Sir or Madam, I booked and paid twice for the same hotel room. We did not occupy another hotel room. On 06 Jan I booked and paid £304.73 on my VISA statement and booked and paid £304.73 again on 07 Jan. This was due to ambiguous wording on the Love Holidays website. I wasn't positive I'd booked the first time and besides, Love Holidays should have spotted this discrepancy when I booked the second time on 07 Jan and rescinded the second payment. I had Hilton send Mellisa Rush(team leader at Love Holidays) proof we had only occupied one room and were told it was fully paid for at £304.73. But, she is adamant about refusing me a refund. Please, intervene to settle this dispute. Kind Regards, Gavin Whyte, 2/53 Croft-an-Righ, Edinburgh, EH8 8EG

I was browsing through trivago website comparing hotel prices in hoping to get an affordable hotel price however the price appear to be different when I click to the agoda website. I feel dissapointed as I try to click and refresh for a few times and I still cant get the price that appear in trivago website. Please advice me on how to get the price that appear on trivago website.

I booked through trivago a hotel in Shanghai. the site reverted me to another site hotel quickly. This site was a scam. I trusted trivago site to direct me to a reputable hotel booking site, which did not occur. I booked through hotel quickly, who I now realise have a terrible reputation for booking the hotel then cancelling your booking without offering you a refund. I am now out of pocket $240. i just feel that being a site people trust this hotel quickly should be removed from trivago. If I have an experience like this again I will not be using trivago.

when booking my one night stay I was under the impression that the room would include a tv as it stated this on the hotel description page. however when I arrived at my room there was no television as this was one of the only forms of leisure in the B&B I was very disappointed. Wednesday, 26/12/18, I would not request a full refund however I do feel that I should be entitled to some form of refund.

On October 11, 2018 I made a reservation on your website and paid for it in full. Confirmation number 2543498 for December 7 - 9 at the Holiday Inn Club Vacations at Desert Club Resort. I made the reservation for my employee who was attending a meeting in Las Vegas. I utilized your site because it was known for its reliability.

You cn imagine my surprise when she called me to inform me that her reservation had been canceled by the people that had made it ( not us). When I contacted Hotelquickly they admitted the problem was theair and offered a voucher. I requested my money back since I had already had to pay more for less so that my employee had a place to stay. Now several weeks have gone by and we have received nothing no voucher, no refund, no reply.

How can anyone rely on your site when this type of fraud is found there.

Norman Bogdanow

[protected]

Upon arrival in westgate casino las vegas I was told my prepaid booking was canceled by the agent. Luckely there were still rooms available but at a much higher Price. I filed a complaint and found out that a lot of other people who booked via yr site with hotelquickly had the same experience. I will
Never use them again and rethink using trivago. Hope you ban
Them
From yr website asap

Good day. I did a booking by searching Hotels at Jodhpur on Trivago website. I was directed to Hotel website ( Treebo Hotels, Marwar Hotel, Jodhpur, India) where I did booking for 3 adults (1 room) for 2 nights (25th & 26th Dec'18), by paying the full amount through my credit card. The booking reference no. is TRB-[protected].

I submitted my e-mail ID ([protected]@bharatpetroleum.in ) in the relevant section for receiving booking confirmation and room details. However, in spite of sending mails to "'[protected]@themarwar.com" and "alerts.[protected]@treebohotels.com" asking for sending a confirmation for having received full amount and sending booking confirmation through e-mail, I am yet to receive such e-mail confirmation from them. I had also asked them to correct the booking name in the booking from "Diamond Ashok Ratna" (my residential address; name got picked up by default while filling details) to "Anurag Mittal" .

However, despite sending reminders to said Hotel IDs, I am yet to receive a confirmation. Kindly assist. Also, we expect Trivago to ensure that all Hotels listed on your website should be prompt & responsive to customer needs (and not indifferent as in instant case).

Kindly confirm on action taken to my e-mail "[protected]@bharatpetroleum.in"

My partner and I booked a couple of hotels for our trip to Italy. One in Florence for three nights and one in Bologna for one night. I now found that the last hotel in Bologna was actually booked in Naples!
When we searched for hotels in Bologna on your website, we looked on your map and picked a few to choose from. We decided in one that looked good for what we wanted and booked it. Now I realised that the hotel is in Naples when we were looking in Bologna map!
We asked booking.com to cancel this reservation as it looked like their mistake but it's actually from your website.
We want this sorted as we don't want to pay when it's your websites mistake.
Nadine

I made a reservation through Trivago on 7/18/2018 for the Omni Hilton Head covering the period 9/16/18 to 9/20/18. The reservation was handled subsequently by HotelQuickly (#HTL-AE2-[protected]). I cancelled the reservation with HotelQuickly within the grace period for free cancellations (Hurricane Florence cancelled the reservation by default anyway.) HotelQuickly states that they are unable to refund the advance payment to me directly but can only provide a credit at their site which I can use for future travel. Their explanation hinges on 'technical issues' with their refund system. This explanation is not entirely believable and has changed during the course of my correspondence with them. It all sounds very much like a scam. I have passed the matter to my credit card company who are following up on my behalf. I would be reluctant to use Trivago again if they pass off their work to disreputable companies like HotelQuickly. I thought you should know.

I was looking for hotel booking near London bridge tube station in London. The search showed Amber residency 0.4 miles from London Bridge station. I booked it only to realise later that it is 4.9 miles from the tube station. I had to cancel the booking and now the hotel has charged me £37 for cancellation. I have suffered this loss entirely due to wrong information provided by Triviago. I claim refund of the cancellation charges.
Thanks
Sarang Kasture

I have tried several times to book the Novatel located near Bangkok Airport, since the price quoted by Trivago is the best deal. I keep on getting the message back saying 'hotel not responding, please contact Quality Hotel'.

I have tried going on the Quality Hotel website, though it doesn't even show any hotels near Bangkok Airport.

I suspect wrongful advertising and that the rate being quoted by Trivago is simply not correct, which is why it doesn't allow the booking to go through.

As such, I am now dubious about using Trivago.

Hello Team,

We have registered ourselves on Trivago on 9th Aug 18. and its been more than a month now but we haven't received any business from Trivago. Lots of promises were made by the Trivago Executive which turned out to be false. Our calls were not answered at all. Neither we received proper email responses on the promised dates.

We were cheated on the 1st day of registration itself by giving us 10% discount coupon while registering but it was not applied at all. ( charged 100% charges)

we have asked for refund, Yet nothing has been done about it. (we were informed that it would be done by a week but no response yet.

I have sent numerous requests for contact.
The Pro Subscription was charged to an expired credit card for the previous owner of the motel. Credit expired 02/18 Trivago charged the credit card 29/08/18 and therefore we are seeking a full refund immediately.
I think that service and back up is extremely poor and Trivago are extremely hard to contact.
I can not seem to delete the previous owners credit card details without providing another credit card and the new owners (as from 31 March 2018)would like to cancel the Pro Subscription immediately.
I request that someone contact me urgently regarding this
Michelle Smith
Fitzherbert Regency Motor Lodge
250 Fitzherbert Avenue
Palmerston North
New Zealand
+[protected]
[protected]@fitzherbertregency.co.nz

Dear sir, I am from India. It's a request to please change the ad of Trivago, that guy is so annoying. I just swipe the channel when the ad comes, or just skip the video whenever it appears on any app. That short guy is just not suited for acting, he is very irritating. The ad is not at all attractive, instead when it appears it feels like a torture!

Bom dia, Julia Nicholson,

Vimos por este meio confirmar que o pagamento do trivago Hotel Manager PRO no valor de €242.92 foi processado com sucesso no dia 22.08.2018. A fatura é disponibilizada apenas para os seus registos, não sendo necessária qualquer ação adicional da sua parte.

Se tiver alguma questão, não hesite em contactar-nos.

Com os melhores cumprimentos,

A sua equipa trivago Hotel Relations

Diretores-gerais: Rolf Schrömgens | Johannes Thomas | Axel Hefer

Tribunal de Registo: Amtsgericht Düsseldorf, Número de Registo: HRB 51842

* Este email poderá conter informação confidencial e/ou privilegiada do ponto de vista jurídico.
Damos-lhe conhecimento pelo presente de que qualquer divulgação, cópia, distribuição ou utilização deste email é estritamente proibida. Caso não seja o correto destinatário deste email, contacte-nos imediatamentINV00168395_A02573771_[protected].pdf

*****
NO ADVERTISING IS ON LINE FOR MY HOUSE THAT HAS BEEN PREPARED BY ME.

Please call me on [protected] (UK) or [protected] Mob PT
Julia Nicholson

On 14th August 2018 I booked specifically a not "non-refundable" hotel accommodation with Amoma (reference B5PEPMR9DY2X & [protected]) amounting to £845.00 for dates of 25-27th August.
On 21st August I approached Amoma to cancel the booking but was told that a fee of £880 was payable for such a cancellation. Upon complaining Amoma said they would seek a refund from the hotel provide I agree to pay the penalty of £880 (more than my current loss). Amoma says the cancellation was penalty free up until 21st August but this was not disclosed at the time of booking. The penalty fee is also outrageous being more than the cost of the accommodation.

I would accept an exchange for the same or other hotel at some future point but again Amoma refuse such an option. They also do not give details of how to contact their complaints department.
Can you help please.

Tony