Trivago
Reviews and Complaints

Today, 19th August 2018, I attempted to book a hotel for 22-25 October 2018 in central Amsterdam. I'm arranging a trip with my 15 year old son to celebrate the all clear from a recent illness.

I booked the Tulip Inn Leiden Centre via Trivago as the address was advertised as Amsterdam, 0.0 miles to City centre. I clicked on the offer, was forwarded to Hotels.com and completed the booking with payment in full.

I later discovered that the hotel is not in Amsterdam and have had to book another hotel for the same dates in Amsterdam. I am now down by £287 which I can ill afford to lose.

The hotel confirmation number is [protected]. I have a photograph of the Trivago advertisement on my phone but am not overly computer literate so cannot upload it for you to see.

I am hoping you can be of assistance and would be grateful for the full refund.

I had a flight with an overnight stop in roma. I got in touch with trivago and took the amoma service to get a room at the hilton garden inn in fiumicino a few days before my flight.
I checked online my reservation to the hilton garden inn the night before my flight and it did not appear, neither in my name, nor under the confirmation number.
I quickly connected to trivago again to find an hotel for the following night. There was no more room at the hilton garden hotel at a price I could afford so I did take through expedia a room at the tiber hotel.
I mentionned the problem to amoma, they told me that I have to pay a fee (analog to the price of the room) to cancel. I told them that I could not cancel a room I did not have.
I would not have made a last minute reservation at the tiber for the next night if the hilton garden inn would not have denied my reservation, both under the reservation number and under my name.
I eamiled again amoma and this time they told me that it was a "no show" and I had to pay the room anyway.
I should not pay for glitch in software management/ transfer of information from amoma to the hilton garden which denied my reservation made a few days before and checked the night before my arrival in roma. There was nothing reserved for me, neither under my hotel booking reference: it290981818 number nor under my name.
I had absolutly no interest to reserve in two places for the same night. It was not a great pleasure to start searching for a room at the last minute, again, when the hilton garden denied my reservation for the next night.
I had reserved june 19, for the june 24 night in hilton garden inn and checked
My reservation at the hotel website on june 23 at night.
I want to be reimbursed for the night I did not spend at the garden inn hotel where I was denied the reservation and where I was charged.
Dr c. Milstene-zaks

I booked the hotel through trivago before flying from agadir to Stansted airport. As it was a night flight and I had a long drive back to my hometown I decided to stay in around the airport. I searched for available hotels nearby Stansted airport. I entered the location of the airport where I requested for hotels nearby. Darlington east (Morton way) was shown as being 5.9 miles from the airport. Upon arrival at Stansted airport I realised that the hotel reserved was well in excess of 150 miles from Where I assumed I had it booked. I called the hotel to explain and try to get a hotel nearby but was unable to have one reserved. Due to the late hour of my arrival I was unable to make a booking with any other hotel due to check ins not available at such hours. I was then forced to drive home taking multiple breaks. A journey which was 3 hours 18 minutes took me nearly 5 hours. Obviously the option of driving to the booked hotel was never an option.

6/6/18 to 9/6/8 paid for 3 nights accomodation and paid for cancellation protection $475.56 confirmation no# [protected] had to cancel due to being in motor vehicle accident, rang australian contact phone no on 5/6/18 and spoke to rep of gala hotels and was told refund would be in bank within 5 days, no refund yet NOT HAPPY, what are you going to do to help me ?

I was looking to book a hotel near Rogers centre in Toronto and trivago directed me to the Intercontinental on front st but booked me in Yorkville. This is nowhere near where I needed to be and has cost me additional money in taxis, parking, and missed the event I was trying to go to.

I want a full refund of my hotel ($330) plus parking and cost of lost ticket for my event $300.

I will be suing Trivago if this is not dealt with immediately.

I am writing to submit a formal complaint in response to my request for a full refund of £287.28, to terminate my Trivago Hotel Manager Pro subscription for the Abba Apartment Peterborough for the period 1st June 2018 to 31st May 2019 with immediate effect which was refused by Trivago on 1st June 2018.

The evidence I have enclosed highlights that I informed Trivago of my intention to cancel the Trivago Hotel Manager Pro subscription on 9th September 2017 which was acknowledged by Trivago on 11th September 2017 .

I followed this up by cancelling the Trivago Hotel Manager Pro subscription online on 1st June 2018 to ensure that I could receive a full refund only of £287.28.
only to be told as per the afore mentioned email by Trivago on 1st June 2018 that the cancellation would not take place until 31st May 2019 and that a refund would not be authorised.

The Consumer Contracts Regulations provides a 14 day Cooling Off Period when entering a Service contract for cancellation to which full refund of any monies is paid to the Consumer. I therefore request that in line with these regulations, you cancel the Trivago Hotel Manager Pro subscription with immediate effect and provide me with a full refund of £287.28.

If I do not receive full reimbursement within the next 10 days in addition to adequate compensation for the personal anxiety and stress that this has caused me, I will have no hesitation to immediately raise this issue with the Trading Standards Authority, Retail ADR and the consumer protection programme BBC Watchdog.

I look forward to a swift resolution of this matter.

Yours faithfully

Beverly Skerritt
Email: [protected]@abbaapartmentpeterborough.co.uk

Christian Velikov - DACH (UK)

Jun 1, 16:44 CEST

Dear Beverly,

Thanks for getting in touch with us.

Unfortunately we can not give you a refund, as the contract was already extended for another year.

The following are instructions on how to cancel the contract for next year so it does not get extended again:

You are able to unsubscribe at any time without additional costs.

In order to cancel your subscription take the following steps:
• Log-In to your Hotel Manager account: www.trivago.co.uk/hotelmanager

trivago Hotel Manager
www.trivago.co.uk
trivago is a leading hotel metasearch. This is why millions of travellers turn to us when looking for a hotel * LTM ending December 31, 2017

• Click on the top right corner on "Settings - Account Settings"
• Click on the left option "Orders"
• Click on the right side "Cancel Subscription"

For hoteliers with a yearly subscription, you will continue to receive PRO services until the end of the 12-month period. After this time the contract will no longer be automatically renewed.

If you have further questions please don't hesitate to write to us.

Best regards,
Christian Velikov
Hotel Relations-Partner Satisfaction

[protected]@trivago.de
trivago Hotel Manager
Tel. : +[protected]

We're opening the database and sharing our wealth of traveller insights with you! Join the webinar for your region to learn the preferences and behaviours of travellers searching for a hotel on trivago.

Beverly Skerritt

Jun 1, 11:44 CEST

Message Url: https://www.userlike.com/dashboard/message/offline_message/details/10280585

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Name: Beverly Skerritt
Email: [protected]@abbaapartmentpeterborough.co.uk
Widget: Hotel Manager UK
Date: [protected]:44:26.032501
Hi, I have cancelled the PRO subscription on this account today and do not require the PRO subscription until May 31 2019. Can I therefore please have a full refund immediately for the subscription for this coming year which you have already taken from my bank account. Regards Beverly Skerritt

Mike Parker - Hotelier Care (UK)

Sep 11, 14:34 CEST

Dear Beverley,

thank you for getting in touch, and congratulations on the sale, we wish you all the best of luck for the future.

You are able to unsubscribe at any time without additional costs.

In order to cancel your subscription, you should take the following steps:
• Log-In to your Hotel Manager account: www.trivago.co.uk/hotelmanager

trivago Hotel Manager
www.trivago.co.uk
trivago is a leading hotel metasearch. This is why millions of travellers turn to us when looking for a hotel * LTM ending December 31, 2017

• Click on the top right corner on "Settings - Account Settings"
• Click on the left option "Orders"
• Click on the right side "Cancel Subscription"

You will continue to receive PRO services until the end of the 12-month period. After this time the contract will no longer be automatically renewed.

If you have further questions please don't hesitate to write to us.

Best regards,
Mike Parker
Hotelier Care
[protected]@trivago.co.uk
www.trivago.co.uk/hotelmanager

trivago Hotel Manager
www.trivago.co.uk
trivago is a leading hotel metasearch. This is why millions of travellers turn to us when looking for a hotel * LTM ending December 31, 2017

+[protected]
Heard about trivago's rate shopper, Rate Insights? It's a smart tool to help you set smarter prices. Find out how to start by watching this one-minute video

Beverly Skerritt

Sep 9, 10:59 CEST

Please cancel my membership with hotel trivago as the property is now up for saleie abba apartment peterborough uk so will not be renewing my membership thank Beverly Skerritt

Hi there last Saturday 19th may I booked the football hotel . I set up a login to use your services. I used a wrong email address so I couldn't verify it I use [protected]@hotmail.co.uk. which isn't correct anyway we paid for the football hotel and money was taken out my account the transaction number is. 010368.

I continued to use trivargo and booked another hotel I looked city warehouse in Manchester. After going to try and check into the football hotel and looking like [censored].

I am hoping to get a refund from the football hotel

I booked through your site for stay at Ginger satalite Ahmedabad for today 12 May. I received booking confirmation but hotel did not received any. So they did not allowed me to stay at the hotel. Please refund my amount paid through credit card
Booking I'd [protected]. I need to book again for my stay and paid again. Till 12.30 12 th may today hotel ginger reception has not received the booking confirmation.

dear trivago, please stop the number of ads in hotstar, we open hotstar not to watch ur ads but to watch films and shows whenever we open any movies how much times this trivago ads are appearing, please take some action about this . this will get into peoples nerves, any way me and my 10 friends are completelly fed up with ur ads . please one ad in a film about trivago is fine . but this is like 10 times or more . please stop it, please no one is going to take up your service if u make them hate ur company

Here's my story: I booked a room not far away from a conference I was planning to visit that day.
When I arrived, the guy at the reception said that he couldn't find my reservation and it was very likely that my booking was canceled.
True. I contacted Trivago and asked them several questions regarding my situation. Unfortunately, they didn't say anything clear, but at least they confirmed that the booking was really canceled. Another question is why I wasn't notified, but I doubt someone will answer it.
I am thankful to this guy at the reception who found a room in their another hotel (that was on the other side of Paris though).

I am so tired of seeing this freaking same a...hole doing your television commercials. I change the channel when I see this [censor] and other people I have talked to feel the same. I'm sure you can do better than that finding somebody that can represent Trivago. He looks like he doesn't brush his teeth or take a shower. You should spend more time checking out your reviews and track and trying to rectify the bad reviews.

I booked a room at the Hampton Inn Orlando International airport thru Trivago on 9/23/17 for a 9/27/17 stay. I received a "booking confirmation" from HotelPower.com. I arrived at the Hampton tonight tired and ready for a hotel room. They had no record of me and were totally sold out. I called Hotelpower.com and got a woman with a heavy accent who told me she would call me in 5 minutes with resolution. 25 minutes later I called back and got a man with a heavy accent that I will guess was Indian. He told me it would be an hour before he called me back or I could ask for a refund of my $148.60 they charged me on 9/23. I took the refund as it was getting late. he told me he would need to call me back with the refund confirmation. I immediately called Capital One and filed a dispute claim against them. the man from Hotelpower.com called back about another 30 mins and left a message it would take ten business days to post to my card. I expect this will be something Capital One will need to resolve. This was my first experience with Trivago and my last. I plan to let associates know it is a very bad idea to do business with Trivago.

I have made a hotel reservation on trivago and minutes later I needed to cancel the reservation.

Here is the information I have from the hotel:

Previous confirmation #: [protected]
Previous CRS confirmation #: [protected]
Cancellation #: [protected]
Cancellation date: 09/03/17

Does Trivago has phone number?
The phone number advertised on the web page does not work.

On the 15.02.17 I booked a sea view balcony room with 2 x double beds on the beach with swimming pool and restaurant/bar at Monterey Tides 3 stars with Amoma for the 12.09.17 and 13.09.17. We were looking forward to some luxury after 3 nights camping in Yosemite. The booking could not be changed or cancelled and I received the confirmation through with hotel voucher on the 15.02.17 for £356.00.

On the 11.09.17 I was in Yosemite and did not have signal on my phone or internet access. We drove 12 hours to get to Monterey Tides via Big Sur that was closed. Exhausted got to the hotel for them to say I had been transferred. I was not happy but had no further funds or immediate refund to book another hotel and was told by the Monterey Tides that it was a lovely hotel.

We arrived at Wave Street Inn to find it was not on the beach, had no balcony, no pool, no beach, no sea views but opposite a building site. It also only had one bed when we had booked and paid more for the deluxe room with 2 x double beds. We had been downgraded from a 3 star to a 2 star. The Wave Street Inn said it was their only room. The building works and drills were so loud I couldn't sleep with the windows closed.

I contacted Monterey Tides sales director Heidi Bettencourt who has sent me an email saying they notified the supplier weeks ago. I have contacted Andrea at Amoma and she is investigating but will take weeks to get back to me.

I am so very unhappy! I did not have the funds or energy to find another hotel at 8pm at night and called Amoma first thing the next morning - 6am because I hadn't slept to ask what I should do and would I be getting refund compensation. I paid £356.00 for the Monterey Tides booked in February the Wave Inn is not worth half that and not where I wanted to be or what I had chosen. I think it is appalling that Amoma can ruin my trip like this - it is the first holiday I had in 4 years.

I want a refund and a full explanation as to why I was not advised of this change when Amoma was so I could have found alternative accommodation - that I would choose for my holiday!

Client number [protected]
Email from Heidi Bettencourt:

Hi Nikki,

I am sorry to hear that you are not satisfied with Wave Street Inn as it is a freshly renovated hotel in the heart of Cannery Row with many dining options and activities within walking distance. I am also sorry that you were provided Gina's card when you arrived at our hotel. I notified the tour agency several weeks ago that we had a unfortunate situation and had to relocate several guests. It sounds like that was not communicated to you.

I will follow up with Andrea as well.

Sincerely,
Heidi

HEIDI BETTENCOURT
DIRECTOR OF SALES & MARKETING
MONTEREY TIDES HOTEL
A Joie de Vivre Hotel

2600 Sand Dunes Drive
Monterey, CA 93940
Direct 831.655.7652

jdvhotels.com
twitter.com/jdvhotels
facebook.com/jdvhotels

Please can you check the difference from the deluxe 2 bed Monterey 3 star hotel to the 1 bed Wave Inn in the middle of town. I want a refund as soon as possible before taking this to Watch dog.

I booked a room through Trivago ... well Trivago is not Trivago it's bookings.com., ... only after you book a room are you shown the "terms" which include such things a resort fees etc. Adding these things to the quoted rate makes Trivago prices actually higher than most posted rates by the hotel themselves.. also you can get out (35.)or amend the booking with in 72 hours of the booking. I chose AMEND and the gotcha "not spelled out" is they can accept or denie the refund... well guess what my refund was denied! After the 72 hour cut off = me getting stuck with the bill ... try to find a complaint number ... I had to call up my charge records which to a 3rd site " Charge off" This company is one of several SHELL companies that book rooms for these crooks!

If they decide no refund will be given that's the end of the story YOU ARE OUT the money PERIOD!

I filed a complaint with my charge company!

Swindled out of 150 dollars

DONOT USE TRIVAGO OR ANY OTHER COMPANY THAT MAKES IT APPEAR THEY ATR GIVING YOU A DEAL ... they are not!

Dear sir,
I am from India and I have a humble request, your ad of trivago where a short guy appears is so irritating, he sounds so irritating and it's a torcher for us to watch this ad, I had made a survey about this in my society and close friends and relatives and found that all were having the similar feeling they just swipe the channel when your ad comes, I too do that very often.
The earlier lady in this ad was very good why can't you do this ad with a beautiful lady I stopped using trivago only because of the ad and I am sure many might have been.
I hope he must be paying to perform in this ad.
This is the first time in my life I am complainng about a ad so you can think how much we all are tourchered.
Whether you change or not I thaught I will inform here!

One month ago I have searched a hotel in Kefalonia, Greece via Trivago. In the list of hotels Trivago offered for the requested destination, I found a suitable one, which had address confirmed ( Poros, Kefalonia, Greece ).

I booked this hotel through Booking.com, as Trivago redirected me to.

Yesterday, exactly 3 days prior my journey of 1200km by car, a hotel owner gives me a phone call to agree on time of arrival, and we both realize that the hotel that has been booked is not at Kefalonia at all. It is in fact on the opposite part of Greece, on the island of Poros, 7 hours ( 400km ) away from my wanted destination. I cannot cancel my booking, or I would have to pay full amount ( 1040€ ), so I have to travel now to a NON-WANTED destination, I have additional cost of booking another sleep over room along the route, as my voyage is now 14, 5 hours drive instead of 10. I have to rearrange my travel times, as I have to start the journey one day in advance. What a waste of money and time, thanks to TRIVAGO. This is a very negative first experience with Trivago.

ear Sir,

Please check i have search on trivago, com and it shows me the location in Nainital location on 12th August to 14th August .It shows the various result- one result is Hotel Shivam Inn. Book my deal- i have book the hotel, the hotel Shivam by paying desired amount, the hotel got also booked, but when I am checking the hotel got book of Manali.

By confusion, you have mentioned wrong in your website and i have book the hotel Shiavm INN in Nainital and you have booked the Hotel Shivam of Manali.

You are requested please refund the amount asap to my account .

@ Dear Consumer Cell,

I have contact to both the call centers, they are blaming on each other,
Make my trip is telling to contact Trivago.com and Trivago is telling to contact Make my trip for refunding the amount.
Please take the quick action asap and refund my amount.

With Regards
Ankur Gupta
No- [protected]

my husband and I booked a 2 night stay with our kids in Blackpool. Upon researching the best hotel for the best price. We chose to book with trivago as this was the best deal. ( £86 for a family room for two nights ) we booked using my husband credit card and opted out all the extras such as breakfast. After making the booking I checked my emails to ensure the details were correct of which they were. But to my horror whilst traveling down to blackpool. I search through my emails to find the hotel confirmation, only to discover that I've been charged £134 for this hotel and not the price I paid ! My husband had to phone a premium rate number to contact his credit card company to confirm. Trivago have simply taken more money out of this account than agreed! Sneaky. It turns out that with the price increase this was not the best deal, and I would not have booked at this price.

I am seeking a refund for the price difference.

Mrs T Wood

Mrs T Wood

My husband and I booked a two night stay through Trivago for a hotel in Clare Michigan. We had complete confirmation number and we had given our American Express number to hold the room. When we arrived at the Days Inn in Clare Michigan there was no record of our reservation... We gave the confirmation number and had the consultant at the hotel look at my phone which had four confirmations from Days Inn/Trivago. They were able to find us a room but we were very fortunate because the hotel was having a conference. I will never use Trivago again .