Troncalli Chrysler Jeep Dodge Ram
Reviews and Complaints

If you're into putting your car in a shop and getting it back with even more issues, Troncalli Dodge is the place for you. Enjoy being yelled at and cursed out by their lovely employees? Well, look no further. These folks will not only give you more problems with your car, but they'll also shout at you when you dare to question them about it.

Love going in for a simple dent and an oil change, only to have a bunch of sensors go off and blame it on you? They'll tell you it's the sensor, so you go and get it replaced. But guess what? The code is still on. Then they'll say it's the battery, but surprise, surprise, the code is still there.

Went in for a tiny dent that shouldn't have taken more than a week to fix, but it ended up dragging on for almost 3 weeks! I even have pictures of the dashboard before and after going to the shop.

And let me tell you, if you dare to confront ***, the collision supervisor, he'll be more than happy to yell and curse at you. Just a little tip for a fantastic day at Troncalli ***.

My husband took my jeep to Troncalli for an oil change and we paid for the service and ended up getting our vehicle back in worse shape. Somebody in the service department activated our running boards even though the dealership does not work on aftermarket parts. On purpose or not, the steps were down while the doors were closed and being driven. My husband then got accused of breaking the vehicle at drop off. The service manager checked the videos and admitted one of his employees activated it. The vehicle stayed at the dealership and we returned on Monday and the running boards were up but not seated correctly. We asked them to show us that they worked and the service manager would not show us. The switch was now deactivated which means they pressed it again. He just said that they were up. Again, we were treated like criminals and being blamed and left with no way forward. The service manager recommended us go to his friend who owns a jeep dealership in town but we do not trust Troncalli's recommendations and feel like we would be taken advantage of again, especially since they are friends. I want to take my jeep to another shop and have them review and give me an estimate for charges that can be billed to Troncalli if need be.

Message sent to dealership Attention manager - supervisor- head person in charge of Dodge repair / service. Oil change done week of July 7th. Was told that the hose was loose at the radiator (*** told them it was dripping and they saw the drip) and they fixed the hose and said nothing more was wrong. July 11th while at a store noticed a leak late in the day. Truck wasnt overheating and ask my sister to follow me to drop the truck off (nothing happening other than the leak). The truck wasnt overheating and I didnt have to make any stops on my way, drove straight there. Near closing time, technician came out, showed me crack in the radiator and saw the leak. Left truck (truck wouldve sat overnight & any fluid wouldve continued to leak out). Waiting on updates - Radiator *** are told that the truck is still overheating. We were told the thermostat was replaced and still overheating. Water pump was checked, still overheating. Fast forward 2 1/2 weeks truck still at repair. Today, July 28th (***) calls to almost demand answers and was told that the truck doesnt even run (we drove it there and if wasnt even overheating). What has happened to our truck while youve had it to cause it to stop running? *** (I believe is our service technician) implied that we drove the truck without coolant and that could possibly have done damage to engine. This is NOT factual. As stated above, when the truck was left with you it was dripping coolant thus for not empty! Quite possibly continued draining overnight while it sat in your lot therefore making it empty. Per ***, the engine specialist had been on vacation last week, has 2 engines torn apart, had a few that have been waiting on parts for months and the parts came in and h*** be dealing with all of those before he can look at ours? I really didnt need to know all of that, I just need to know what youve done to my truck to cause it to no longer run. Ihave 2 witnesses.