Truworths
Reviews and Complaints

On the 6th of May 2020 at 12h25 I phoned Truworths customer care to place 4 orders. The operator that handled my enquiry lacked the desired level of professionalism and competence in handling my call humming on the phone, procrastinating, making me hold on unnecessarily as she was logging on, not assisting me effectively then after 8 minutes on the phone and asking me to keep repeating my first order she transfers me to online shopping. Truworths please train your operators to deal with business in a fair, reasonable manner! It gives Truworths an extremely poor image. Are you running a circus or a business? Listen to the quality of this call recorded as you state your calls are recorded. And decide if this is the poor standard of service your Brand stands for.

Furious never felt like this after telling truworths i will pay them end of june 2020 because im on unpaid maternity leave and making payment arrangements, they took all my private staff and send it to someone else on someone cellphone imagine my private info so much for privacy i now hate truworths store they ruined my day, i will pay you but will close my acc i cant take such embarrassment!

We are on lockdown and were informed creditors should not harass debtors but Truworths only has money on there mind not well being of customers. We get messages, emails calls daily and not ones a day requesting payment even if payment was done last month. Is Truworths going broke? Arent they breaking the law harassing people especially over lock down. U cant call anyone at Truworths as they all sitting at home so what do they want?

All they worried about is money not well being of People of SA as im sure most of there clients are being Harassed

My no [protected]
MS Celliers

I understand that this has been a terrible year for business.
February varsities had shutdowns, March to April had shut downs which affected payments processes from my side as an entrepreneur and student.

Truworths harass their customers with texts and calls and they are aware of the situation the country is facing. Instead of giving customers an extension to make payments you send 3 to for texts a day, i believe text is enough for the week followed by a phone call to hear when the customer will make their payment and write notes on their system.

I would like the settle the matter with Truworths monthend of April and close their account !

When I call their customer care line 'they can't take calls' I find this very unappropiate.

Good day i went to truworths sasolburg on the 19 march 2020 to purchase a few clothing items. Once i have decided what i liked i went to the fitting rooms only to be told that i was not allowed to try the white item (top) on. The other items were light grey and pink but thats not a problem to fit. I feel this is the first i have heard this and i am a loyal customer to truworths. No boards were in the store stating you cant fit white items. I am not happy with this neither the service i received. I left all items in the store and walked out. Thank you Cindy

I complaining about service I received at Grahamstown truworths Men. I wanted to do a return and they said it was too long after I bought them. It was 11 days late. I refuse to shop anymore at if they are going to have this ridiculous rule. The manager said she remembered me doing this before. And that she had allowed me before. So this time she wasn't going to. Because it's not fair on other people. There was no one else in the shop to even know that had even happened. Anyway I am definitely never going back to shop at truworths men.

M having a problem trying to activate my truworths account at hammanskraal jubilee mall, my I'd is broken into two but info is clear an a teller told me to do a new I'd card ti a activate my account.i even took my old green book id but cant receive help

Cantct number [protected]

My name is kgaugelo Tloubatla, I paid my truworths account an amount off R1000 on the 22nd February at earthchild hazyview using my bank card and the payment was approved and as the machine was about to print out the receipt for me the power went off due to load shedding. I got a message from my bank notifying me of the payment money going out but my account is still in areas up to this day. I went back to the store with my bank statement to show them that the money was taken out and they said they will investigate but up to now I am still waiting for their reply on this matter.

I have odered a belt in store with the sale items I was not intending to take it back so I did not save the order slip when I wanted to wear it for the first time it broke instantly and I still had the tag on it... Im fusriou because they cannot return because I do not have the order slip where should I get the order slip if I was not intending to return the item.. I must now pay for something that was damaged and just loose money over this... I want a refund beacuse this was a damaged item..

Truworth Zevenwatch: Bad service and Manager unprofessional make situation worse don't want to take a blame. Last year went to buy dress for my daughter have tag R50 off let it go after they explain log story doesn't make sense. I gain 28/02/2020 went with my colleague to buy dress was on SALE rally with normal price R575.00 I ask the sale lady to get price since dress is on sale rally came back to me say is R329 was happy. Then problem come when the CASHIER scan the dress I ask how much is the dress he say R575 I was shock how come course is not the only dress on the sale rally look the same .He call the manager same story was last year someone put there by mistake we have old stock n new stock even look the same no apology need you to understand can some from truworths send me message how do you normally solve the problem like this still need the dress.

Order no: o78985036

Dear Sir/Madam

I'd like to bring to your attention that I have placed an order more than 2 weeks ago and my order has not been delivered to my cresta truworths branch as yet!

Overtime I call in, all they can tell me is that my items are with the courier and that they are searching for 1 more item and nobody ever gets back to me when they say they will!

If you say you will call back, please call back otherwise what type of customer service do you provide!?

I received an sms that you are experiencing severe delays and that I will get a discounted voucher on my next purchase and I have not even received that!

I am a regular purchase and am really disgusted by your pathetic service!

I need an exact answer about this order by tomorrow morning!

Quinton

On the online shopping website they offer a standard delivery of 3-5 working days. I have been waiting 8 days and decided to phone Online Shopping. The lady informed me that delivery will only take place at the end of the week, then it will be 10 days. She informed me that they have a back log of orders. Why was I not informed and I must phone them after 8 days. This is not acceptable.

I bought a Dress ONLINE 02 February for the next two reasons. I need the dress for a wedding I'm attending TOMORROW. And the promise on the website when you do an online purchase is the delivery will be 3-5 working days. Since now i didn't get any tracking number. Eventually I phone head office online and were told that there is a backlog on their orders and that is why my order is in a delay. Although it's is with the courier. Well Truworths NO ONE told any customer that if you make an online purchase please be aware of the backlog delay. Not my problem. I specifically bought the dress so that it's in time for the wedding I'm attending. I'm highly upset! If I do not get my dress today i will go to social media and name and shame. This is totally unacceptable. I f there is backlog on your orders then CLOSE the option for online shopping!

UNTIL today February 10 NO delivery! I WANT A REFUND! Never will I ever buy from Truworths again!

My fiance 's purse was stolen inside the Truworths store and we weren't able to get assistance as the store has no cameras. We also didn't get assistance from management. to help us pursue the possible suspects. The management. didn't even help us to get assistance from the centre management. The management didn't even request us to furnish our contact details

Nathi Nsimbini
[protected]
nathi.[protected]@gmail.com

Good day,

Your call centre agent called me with regards to increasing my credit limit.
I asked them if they will checking my credit profile or if this will affect my profile, he said NO as this is just an increase from Truworths.

i then received an sms from transunion stating that a credit enquiry was done under my name which I didnt authorise.

Will truworths rectify this as this has affected my credit score and i am in a processing of purchasing a house this will ruin my chances of getting an approval

I waited for 1 hour 8 minutes just to pay account.. Out of 5 tills only one working, with the q starting at the entrance door.. The cashier working prisca I felt sorry to her I hope she gets some bonuses. Bt s sad dat at rural towns we get service like dis. Please fellow leaders respect us as much as we respect our credit with you. Hope dis will be resolved