Turtle Bay Resort’s earns a 1.0-star rating from 3 reviews, showing that the majority of guests are dissatisfied with their stay.
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I booked this hotel thru Expedia and the hotel cancelled my reservation a week and a half prior to my trip
I booked this hotel thru Expedia and the hotel cancelled my reservation a week and a half prior to my trip. I spoke to the hotel and they said all reservations were cancelled for renovations and to contact Expedia. The hotel also says it was never charged. When I spoke to Expedia they told me the hotel put a hold on our refund and will give us a coupon. We shouldn't be getting a coupon for a hotel cancellation on their end and we expect a full refund to the original amount as we had to pay upfront for a new hotel. It's also been really hard to get in touch with someone at the hotel.
Unfortunately, from check in to check out, it was disappointing
Unfortunately, from check in to check out, it was disappointing. Calling to book a reservation over the phone, I should've known, seen as a red flag. The operators didn't even know what *** meant! How to pronounce and even knowledge of the discount that should be applied! Upon arrival... Once the front desk knew my children and I were Kama'aina... She asked... Asked! If we wanted ***?!?!?! You gift a Lei to guests... NEVER assume they don't want one due to being from the islands. Turtle Bay preaches Aloha, yet we felt nothing of the sort. I'm so saddened by the way my children and I were treated. We felt less than due to being locals. I do not expect to have my a*** kissed, but I do expect the same respect, smiles, and "Aloha" all the tourists around us, during my staycation received. I would not recommend Turtle Bay Resort to anyone!
We booked a 2 night stay in an ocean front Bungalow at Turtle Bay Resort to escape stress for the weekend of July 1-July 3, 2022
We booked a 2 night stay in an ocean front Bungalow at Turtle Bay Resort to escape stress for the weekend of July 1-July 3, 2022. We were looking forward to a relaxing time, but unfortunately, the accommodation turned into a nightmare. As soon as we arrived, we noticed a big and small ant infestation and roaches in the Bungalow. We immediately informed the Bungalow Manager about this issue, especially because we have an infant and a toddler, and we needed to keep the room clean. The Bungalow manager simply picked up the *** and threw it outside on the grass lawn where we were supposed to enjoy our stay. More roaches continued to come through the cracks in the room. We called the housekeepers to clean up the mess. We had brought plenty of suitcases, clothes, and children's furniture with us, and we requested a late checkout so that we could exterminate our belongings and prevent bringing roaches and ants home. However, our request was denied. To make matters worse, we were overcharged for our stay. We were initially told that we would receive a $500 credit, but when we checked the final bill, we discovered that we had been overcharged. This business lacks ethics, and we are extremely disappointed. We are now requesting a refund for this incredibly stressful weekend.
Is Turtle Bay Resort Legit?
Turtle Bay Resort earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Turtle Bay Resort. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Turtle Bay Resort has registered the domain name for turtlebayresort.com for more than one year, which may indicate stability and longevity.
Turtlebayresort.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Turtlebayresort.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Turtlebayresort.com you are considering visiting, which is associated with Turtle Bay Resort, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Turtle Bay Resort have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Turtle Bay Resort website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Turtle Bay Resort. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Turtle Bay Resort Reviews 0
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About Turtle Bay Resort
Nestled on 850 acres of pristine coastline, Turtle Bay Resort boasts a variety of accommodations that cater to every type of traveler. From spacious guest rooms and suites to luxurious beach cottages and villas, each accommodation option is thoughtfully designed to provide comfort, style, and breathtaking views of the Pacific Ocean or the resort's lush tropical gardens. Every detail has been carefully considered to ensure a truly unforgettable stay.
For those seeking relaxation, Turtle Bay Resort offers a range of amenities that promote tranquility and rejuvenation. The Nalu Kinetic Spa provides a sanctuary of serenity, offering a wide array of treatments inspired by ancient Hawaiian healing traditions. Guests can indulge in massages, facials, and body treatments, all while surrounded by the soothing sounds of the ocean. The resort's two oceanfront pools provide the perfect spot to soak up the sun, take a refreshing dip, or simply unwind with a tropical cocktail in hand.
Adventure enthusiasts will find no shortage of activities to keep them entertained at Turtle Bay Resort. With access to five miles of pristine beaches, guests can partake in a variety of water sports, including surfing, stand-up paddleboarding, and kayaking. The resort's championship golf courses, designed by renowned golfers Arnold Palmer and George Fazio, offer a challenging and scenic experience for golfers of all skill levels. Hiking and biking trails wind through the resort's lush grounds, providing opportunities to explore the natural beauty of the North Shore.
Dining at Turtle Bay Resort is a culinary delight, with a range of options to satisfy every palate. From casual beachside fare to fine dining experiences, the resort's restaurants showcase the best of Hawaiian cuisine, incorporating fresh, locally sourced ingredients. Guests can savor the flavors of the Pacific Rim at Roy's Beach House, enjoy a romantic dinner at Pa'akai, or grab a quick bite at The Point Sunset & Pool Bar while taking in the stunning sunset views.
In addition to its world-class amenities, Turtle Bay Resort is committed to sustainability and preserving the natural beauty of its surroundings. The resort has implemented various eco-friendly practices, including water conservation initiatives, recycling programs, and the use of renewable energy sources.
Whether you're seeking a romantic getaway, a family vacation, or an adventure-filled escape, Turtle Bay Resort offers an unparalleled experience that will leave you with memories to last a lifetime. With its stunning location, luxurious accommodations, and a wide range of activities and amenities, Turtle Bay Resort truly embodies the spirit of aloha and is the perfect destination for those seeking a slice of paradise on the North Shore of Oahu.
Overview of Turtle Bay Resort complaint handling
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Turtle Bay Resort Contacts
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Turtle Bay Resort phone numbers+1 (808) 293-6000+1 (808) 293-6000Click up if you have successfully reached Turtle Bay Resort by calling +1 (808) 293-6000 phone number 0 0 users reported that they have successfully reached Turtle Bay Resort by calling +1 (808) 293-6000 phone number Click down if you have unsuccessfully reached Turtle Bay Resort by calling +1 (808) 293-6000 phone number 0 0 users reported that they have UNsuccessfully reached Turtle Bay Resort by calling +1 (808) 293-6000 phone number+1 (480) 624-5418+1 (480) 624-5418Click up if you have successfully reached Turtle Bay Resort by calling +1 (480) 624-5418 phone number 0 0 users reported that they have successfully reached Turtle Bay Resort by calling +1 (480) 624-5418 phone number Click down if you have unsuccessfully reached Turtle Bay Resort by calling +1 (480) 624-5418 phone number 0 0 users reported that they have UNsuccessfully reached Turtle Bay Resort by calling +1 (480) 624-5418 phone numberDirector
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Turtle Bay Resort emailskenneth.wright@turtlebayresort.com99%Confidence score: 99%brianne.huddy@turtlebayresort.com99%Confidence score: 99%turtlebaysalesrfp@turtlebayresort.com96%Confidence score: 96%social@turtlebayresort.com96%Confidence score: 96%Communication
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Turtle Bay Resort address57-091 Kamehameha Hwy, Kahuku, Hawaii, 96731, United States
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Turtle Bay Resort social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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