Uber Technologies
Reviews and Complaints

I traveled to Tampa, FL July 6 -9. I used Uber service for my transportation. After returning home and going over my receipts, Uber overcharged me $110.36. I would confirm a ride at one price but my receipt would indicate a higher charge. I have 4 cancelled ride charges at $6.25 that are to be reimbursed as the driver did not Speak English and could not confirm my location (I cancelled and then the drive would cancel, making it a double charge). On 7/6, I confirmed a ride at $23.27, but was charged $33.98. On 7/7 I confirmed a ride at $26.38 but was charged $31.17. Another ride on 7/7 was confirmed at $24.98 but was charged $37.09. Another ride on 7/7 was confirmed at $22.94 but was charged $32.37. On 7/7 there is a charge for $23.30 that I have no idea what it is for. This charge does not belong to me. On 7/8, I was charged twice for a $5 tip. Another on 7/8 where I confirmed a ride at $24.90 and was charged $35.74. In addition, I was charged a $5 Airport fee on 7/6 but was not charged a fee on 7/9. Why was the fee charged on 7/6? I have reached out to Uber multiple times and keep getting a message that they are experiencing technical difficulties and will bet back with me soon. I have yet to hear back. I would like these overcharges refunded as I did not consent to the ride charges they have charged me with.

The Uber driver drove on the freeway with their right hand holding their cell phone, many times looking at it instead of the road. It was a scary ride. But, it got worse, on several occasions while driving on the freeway, the driver took their left hand off the steering wheel. Therefore they were driving with no hands on the wheel on the freeway.

When we were getting close to my exit I told the driver where to go. Instead, they took off in another direction, which would have added extra time and mileage to my bill. When I objected they said I used a bad word and therefore they were leaving me at the next exit. So, they left me, a senior citizen, in a bad neighborhood about 6-7 miles from my destination. I had to walk in the hot sun.

It says there is a chargependingonmycardfor$49.93 on 05-13-22. I want the charge removed. And, a driver that drivers with no hands should not be an Uber driver!

I was charged for a service from Uber. I don't use Uber. I contacted my bank. I have to wait until they grab the money. I am out the money I needed to buy some food with. I tried calling different numbers. No answer. I finally got a number where someone answered. I was being connected to someone else. There was no response. I called back and was told to call my bank. They could not do anything because I don't have an account. Then the person hung up before I had a chance to respond. It is not a good company that is hard to reach. A company with a rude employee.

Simply, If a customer/consumer orders a ride and decides to cancel the ride there is a "cancelation fee/consequence". But when it's the other way around, in that when the driver accepts a ride, he/she can cancel the ride with no consequence or repercussions at the expense of the customer/consumer's time, and or, money. This type of behavior only benefits one party and it is not the costumer/consumer.

The driver pick me up from my location but when I ordered a ride to pick me up they got 2 minutes away then canceled then another driver was coming same thing happened got close and canceled I called and they had a fake message so I reported both transactions and the button you press for trip issues and refund has been block all the other buttons work I still notified Uber about both canceled trips and also notified my credit card company as well so you know that was done on purpose to block the button for refund crooked state of fl

On July 4, 20, at 12:25, I paid for and ordered food through Uber Eats. The delivery driver brought it to the wrong apt in my complex. The delivery driver's name was Hasfat.  She took a picture of the door proving it's the wrong apt. I can't scroll the picture up to see what apt # it is. However I think Uber can. Uber eats refuses to refund me. They refuse because their delivery drivers have delivered food I've paid for to the wrong apt before. Uber eats should recognize that's a bad thing, What good are delivery drivers that leave food at the wrong apt. They have the picture so they know it was left at the wrong apt. This seems like theft to me. I can stop payment on the cc payment but it's cost $15.oo from my bank to do so and the order was only a little over $20. 00. 

Hi uber support:

My family tried uber early last year 2020 for my brother and the driver was a no show.

I have tried to download the app and tried to make a payment when I was in Texas. I could not get the app to work. I have never used your app before 2020 and not for sure why I am blocked? I was able to use lyft rides however those were with police, IT techs, military, ex-military, etc.
I had a female try to stop my calls in Texas and don't know if she has anything to do with it? I tried to send email to support@uber.com and Travis@ uber.com. My message wasn't delivered to Travis@uber.com because the address could not be found or is unable to receive mail. The email I received from Support@uber.com said you've contacted an email address that is not monitored, and so your request has not reached our support team. I tried to another why to contact uber and no help. I asked family for help and still can not get in.

I am reporting Uber
Ride share company for fraudulent billing and charges practices and misusing consumers credit card information. I recently discovered charges to my card from Uber for rides I did not take and when I reported them to Uber, they refused to refund me. They still refused to give me a refund even after I answered all their questions and requests for information regarding my claim.

I booked an uber to pick me yesterday. I waited almost 20 minutes. When I looked at the track, one moment he was 3 minutes the next moment 1 minute to 5 and 4 away. Repeated many times. I sent him a message asking his whereabout. He never respond. I felt like he was playing games. It was not safe for me and my phone was about to die. I tried to cancel the trip so that I can get another driver. The same driver accepted it. His name was Allen the time was 17:39pm in Randburg according to the app was driving Toyota corolla, I cant remember his registration number

This is a warning to all to make sure that you check your uber accounts regularly because it turns out that our go to ride and food delivery service will allow people to tap into your account and use it and they know it's not you but will allow them to use it anyway, send you an email notification asking if it was you and when you tell them that it was not the will still expect you to pay for it. They will also accept emails from other people that claim to be adding an email account to your uber account and once again will email you asking if you authorized this and when you say no they don't do anything about it because that would be them admitting fault. in the end you'll have a slew of charges that they will expect for you to pay despite your showing them that it was not you and they sent you emails about the usage in other countries and emails asking if you added another email address and you reply back that it was not you, and yet they won't do anything about it but lock your account and expect that you pay the outstanding fees to unlock your account even though it was their indiscretion.

To add many of their drivers also participate in gang stalking of targeted individuals because that requires that they drive around and so if they are already in their car driving passengers then they might as well stalk a few targeted individuals in between uber calls. They also have criminals that work for them that are involved in human trafficking of children and child exploitation and when you tell the company of these incidents they don't do anything and they further their agenda by putting you in danger with these drivers.

BE VERY CAREFUL OF THIS COMPANY, THERE IS REASON WHY THEY ARE WORTH MILLIONS/BILLIONS BECAUSE THEY ARE ONLY LOOKING OUT FOR THEMSELVES AND DON'T CARE ABOUT THE ILLEGAL ACTIVITY THAT THEIR DRIVERS ARE INVOLVED IN. WHY? WELL BECAUSE THEY WOULD NEED TO BE INNOCENT OF ILLEGAL ACTIVITY TOO AND IF THEY CAN'T GET OUT OF CRIME HOW CAN THEY EXPECT THEIR DRIVERS TO?

Driver was supposed to be at my place of residence in 9 minutes, 20 minutes later I received a text saying the DRIVER cancelled. Meanwhile I'm on my way to my mother's funeral so my finances are already tight. It only says if the customer cancels there is a fee, not if the driver does. How am I responsible for this?

FYI, I mr.mohamed a senior citizen of Canada came to Visit my mother(senior citizen) of USA after 4 years, I flew to tampa and ftayed at the ramada hotel 1200 north west shore blvd. tampa florida for 4 days, I I landed in tampa airport on Monday 16th. September 2019, i took the Ramada Shuttle to the Hotel. On the 17 t. Sept.19 i order the Uber tech: on the internet to pick up my self and wife to see my Mother at 5237 1ST. AVE North st.Peter'sburg Florida, i was told by the driver Matthew $30.00 us dollars to go to the above address. so i order about 4:30 Pm to return to hotel Ramada, In total i Made 4 trips On Tuesday @ trips and on Thursday 19th. 2 last trips. When i return to Canada and i check my online banking i saw On My Master Card Extra charges like tips$7.61 us dollars i did not give any tips according to the Receipt i receive from UBER TECH: it should read as follows $30.79 us dollars second $30.44 us dollars third 34.02 us dollars and Thursday Sept 2019 Should be, My last Trip at about 5:00 PM Leaving St.Peter'sburg to 1200 North West shore blvd Ramada hotel that trip was $ 34.47 this is the letter sent to me from UBER TECH:

UBER TRIP [protected] CA 7.61 USD @ 1.[protected] $10.38(TiPS)
Sep 19, 2019 UBER TRIP [protected] CA 32.79 USD @ 1.[protected] $44.73
Sep 19, 2019 UBER TRIP [protected] CA 30.44 USD @ 1.[protected] $41.52
Sep 17, 2019 UBER TRIP [protected] CA 30.42 USD @ 1.[protected] $41.46
Sep 17, 2019 UBER TRIP [protected] CA 34.02 USD @ 1.[protected] $46.31

This is the invoice that does not correspond with the receipt i received from Uber Tech:Sep 19, 2019 UBER * PENDING SAN FRANCISCO CA

Foreign Currency $40.36

BER TRIP [protected] CA 7.61 USD @ 1.[protected] $10.38
Sep 19, 2019 UBER TRIP [protected] CA 32.79 USD @ 1.[protected] $44.73
Sep 19, 2019 UBER TRIP [protected] CA 30.44 USD @ 1.[protected] $41.52
Sep 17, 2019 UBER TRIP [protected] CA 30.42 USD @ 1.[protected] $41.46
Sep 17, 2019 UBER TRIP [protected] CA 34.02 USD @ 1.[protected] $46.37
THESE ARE ALL THE CHARGES, I only had 4 rides from 1200 Royal Orchids(RAMADA Hotel) TAMPA to 5237... 1St. AVE NORTH St. Petersburg FL ...to Go and RETURN.. that's all, kindly refund asap on Master Card 6 Digits...541590 and 4 last digits 1965 Master Card expired on 03/23. I hope that you resolve this case as soon as possible. REFUND NOW..THANK YOU...M. MOHAMED

From: Uber Support
Sent: Sunday, September 22, 2019 5:09:24 PM
To: [protected]@hotmail.com
Subject: I was charged more than once for this trip

/// Please enter your reply above this line. Replies below this line will not be received.

| Support

WAITING FOR YOUR REPLY

I was charged more than once for this trip
Thursday, September 19, 2019 at 8:41:12 PM · UberX
Happy to explain this charge, Mohamed.

I've confirmed that a tip of $7.61 was added to your trip on September 19th, 2019 11:42am EDT . When a trip is completed, a receipt for the final fare is sent. If you choose to add a tip, a new receipt with the updated total (including the tip) will be sent.

I can confirm you were not charged twice for this trip. Please keep in mind that when looking at your payment method statement, the tip will be processed as a separate transaction from the fare charge transaction.

Moreover, we have not been able to locate the other charges in our system with the information provided.

So that we can investigate further, please provide us with a photo of the charge as it appears within your bank statement.

We'll be happy to help from there.
Sent by Syed Y. on Sunday, September 22, 2019 at 9:09:23 PM
This is the Invoice Received from UBER TECH. Kindly see how we can resolved this case is not Fair to me and wife to be Scam by UBER TECH.I do have all documents to support my case if you need any Proof kindly email me, asap. M.Mohamed Hassan.or you can call me [protected] my cell phone during work hours, From 8:00 Am to 5:00PM Estern Time CANADA..Thank you..

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Uber Technologies
1455 Market St
San Francisco, CA 94103
Privacy
Terms

Sep 19, 2019 UBER * PENDING SAN FRANCISCO CA

Foreign Currency $40.36

BER TRIP [protected] CA 7.61 USD @ 1.[protected] $10.38
Sep 19, 2019 UBER TRIP [protected] CA 32.79 USD @ 1.[protected] $44.73
Sep 19, 2019 UBER TRIP [protected] CA 30.44 USD @ 1.[protected] $41.52
Sep 17, 2019 UBER TRIP [protected] CA 30.42 USD @ 1.[protected] $41.46
Sep 17, 2019 UBER TRIP [protected] CA 34.02 USD @ 1.[protected] $46.37
THESE ARE ALL THE CHARGES, I only had 4 rides from 1200 Royal Orchids(RAMADA Hotel) TAMPA to 5237... 1St. AVE NORTH St. Petersburg FL ...to Go and RETURN.. that's all, kindly refund asap on Master Card 6 Digits...541590 and 4 last digits 1965 Master Card expired on 03/23. I hope that you resolve this case as soon as possible. REFUND NOW..THANK YOU...M. MOHAMED

From: Uber Support
Sent: Sunday, September 22, 2019 5:09:24 PM
To: [protected]@hotmail.com
Subject: I was charged more than once for this trip

/// Please enter your reply above this line. Replies below this line will not be received.

| Support

WAITING FOR YOUR REPLY

I was charged more than once for this trip
Thursday, September 19, 2019 at 8:41:12 PM · UberX
Happy to explain this charge, Mohamed.

I've confirmed that a tip of $7.61 was added to your trip on September 19th, 2019 11:42am EDT . When a trip is completed, a receipt for the final fare is sent. If you choose to add a tip, a new receipt with the updated total (including the tip) will be sent.

I can confirm you were not charged twice for this trip. Please keep in mind that when looking at your payment method statement, the tip will be processed as a separate transaction from the fare charge transaction.

Moreover, we have not been able to locate the other charges in our system with the information provided.

So that we can investigate further, please provide us with a photo of the charge as it appears within your bank statement.

We'll be happy to help from there.
Sent by Syed Y. on Sunday, September 22, 2019 at 9:09:23 PM

Continue this conversation by replying to this email or going to help in your Uber app.

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Uber Technologies
1455 Market St
San Francisco, CA 94103
Privacy
Terms

Uber is robbing it drivers by makeing them take a course that they profit by calling it 7x7 experience using a second company they formed to steal money from there drivers they forse the drivers to pay for the class to get reactivate stealing from there drivers it thief and fraudsters there rateing there drivers bad so that they can scam there drivers out of money

The issue that I have experienced was: On the 26th July 2018, I was charged £110 cleaning charge. The photos that were provided showed my e-cigarette. I asked Uber to give me back my e-cigarette but the Driver claimed that this was his. I have provided proof of purchase and photos of myself with the Vape to Uber but they rejected my case claiming the e-cigarette was the drivers. Unsure why the drivers e-cigaret was in the back seat and covered in sick. TFL investigated this and found that the driver was unable to provide the proof that the e-cigarette was his.

It occurred on 26/07/2018

Uber has since then refused to comminate with me. They are going against Trading Standard and have stolen from me.

Yeah I contacted Uber for a ride every time the take double payment for one ride I trying to reslove the issue everytime that said they working hard on it and it should take 3 days to get back in my account still no money.plus that cancel once still charge me $5 plus the trip even though I don't get them to pick me up that day that ack like the couldn't fine me they have a map to tell them how to get we're that going but some divers don't use it.why should I be out $50 for a trip I don't take wish was double.please help do anyone now how I can get my money back.

So got two starred today. Rider didn't seem to be in the talking mood and was listening to music. Exchanged pleasantries and dropped her off about a mile down the road.

Warned her that since there was a police chase in the area that traffic might be from road closures. Other than that I didn't say much.

Lyft excluded the ride from my ratings and the rating took me down from 4.92 to 4.98. How on earth can these bad ratings cause these massive drops but five stars don't even budge it?

Seems like Lyft is opening the door for a lawsuit concerning lack of ratings protection for drivers.

I know we shouldn't be concerned about our ratings, but this is the second time in a few days a rider has done this sort of thing. Lyft should force the rider to leave feedback.

In other news, I did the invisible stop sign with another rider who ended up leaving me a tip! I don't know if race could have played a factor in the poor rating from the first rider since she was black and I'm white.

Reported the ride to Lyft, challenged the rating and one starred her.

Also, for some reason unrated rides aren't appearing as five stars or any other sort of rating. Is this going on with anyone else?

I towed my car to woodmead ford fury on Monday 29 January 2018 to replace a clutch but I was told to wait for the date I booked in for the car which was 02/02/2018 I waited for thursday they phoned me that they are busy with my car I was happy because I lease the car from wesbank Thursday they never phoned on friday morning I went to the workshop I found my car still in position I left I wasn't happy they promised to fix it on monday they said they are waiting for wesbank for authorisation Tuesday I went to workshop they said I must check with wesbank I hired a car to fairland wesbank they said they where waiting for photos from workshop I went back to workshop I found the mechanic just starting to strip the car to fix it I asked that photos have been sent he said no on Wednesday I went there cause I told them they charge me by a day. They gave me the car when I was driving I heard that in front something like mountains are loose I phoned them that the car is doing a funny noise m not happy about it they told me stabilizer are finish but how can you give aperson a car while you see there is a problem now im confused cause I dont want to take my car back there im kindly asking what must I do cause its a return job but I dont want to go to that dealership Im not happy about the way their treated me please help my car sound like a 1818 ford its falling apart

Uber to me is a big disappointment. I am not going to use this service again and don't recommend you to use them as well.
I understand that their drivers are ordinary people, most of them are unprofessional and its ok, but don't they take tests before becoming Uber drivers? Aren't they aware of how to treat customers?
Last time I ordered Uber a driver was rude to me as if I ruined his plans and he was always in a rush, drove very dangerously and dropped me out in a wrong place. I didn't say anything to him because he was too nervous and mean, so I thought I didn't want to make him angrier. Terrible.

This is the communication for your reference and immediate action.
Quote
you have a black heart, my wife has said this to me. she has said you are the type of person to will for the sickness and disease upon us uber folk. my wife and son are crying for your act of shaitan.
you just dont want to give extra money because you are jew, and you hate giving money to charity.
Unquote

I didn’t request a driver when I logged on to the car riding site after landing at the Louisville Airport. I requested a large, comfortable car to take me to The Great American Ballpark in Cincinnati, about an hour north of Louisville. I expected a comfortable vehicle I could take a brief nap in, if I felt so inclined. A smooth, chauffeured ride.
What I did not realize was that the rider experience was defined by the man behind the wheel. And the man behind the wheel of the roomy Cadillac Escalade that would be waiting me would be a Kentuckian named Cary Quattrocchi.
Right from the start there were problems.
Cary Quattrocchi could not find me. I asked him to find me outside the United Airlines arrivals area on the lower level. An easy place to find. I told him what I was wearing and that I had a large black bag slung over my shoulder. Now, admittedly I understand there are a lot of people of my ilk waiting for cars. White guy. Six feet. Husky, Carrying a large black bag. But I told him I had a flashlight that blinked on and off that I would hold above my shoulders. It flashed on and off for more than 20 minutes. He only found me after I called twice to ask where the hell he was.
I almost canceled. I should’ve canceled.
I got in Cadillac and told him I was headed to Cincinnati.
So yer fixin to cross thuh Ohio River. Why?
I didn’t answer. No need to. We hadn’t said a friendly word to each other yet.
A minute later I asked him to stop. I wanted a coffee. I didn’t care which coffee place he stopped at. But after five minutes he still had not pulled off the road. He had passed Starbucks, then another local coffee purveyor, and when McDonald’s lurked ahead I took action. I yelled, Pull over, I’ll take a McDonald’s coffee. It’s okay.
He didn’t pull over. He floored the accelerometer beyond 70 mph.
I shouted What the hell? (What happened to the customer is always right?)
Nothing. Cary Quattrocchi was breaking every rule of customer satisfaction. Why?
So, I rationalized. At the most I’d be with him an hour. Then I’d never see him again. I could live without my cup of coffee. Much as I wanted it. But then I asked, Can you find me a classical or jazz station? Put it on back here, softly.
Mistake. Nothing. Not even a fixin’ tuh.
I asked again in a louder voice. Cary? Did you hear me?
Don’t call me Cary.
I tapped him gently on the shoulder, I just want to hear some music.
What he said qualified as cacophony.
Get yer goddamned hands offa me, or ahll fixin’ tuh break yer hand. Ahm not sh#@tin’ you. Sit there and should up.
I was so shocked I asked, Is this what they teach you in Kentucky, Cary?
They teach me tuh ignore fools, lock you.
This time I did not touch him. I stewed in silence. There was nothing to say.
Half an hour later he dropped me on the wrong side of the stadium.
Finally! I thought.
He did not offer to open the door for me. And at that point it did not matter, I was so glad to be out of the car in one piece. I didn’t care if I’d be a few minutes late for my meeting. I’d be-rate Cary Quattrocchi, later.