Ubisoft
Reviews and Complaints

I bought far cry about more than a year ago on steam and barely never played. I was super exited to play today but it wont work because I need a uplay account and I cant connect because I change email provider while ago so I dont have the credential for login in anymore so the game wont work. Now I dont have time to contact ubisoft to resolve my issues and honestly I dont want to give my business to those guy. It use to be my favorite compagny but having to go tru all that crap today just to play a game that I paid for is outragous. Why make it so complicated. I use to buy a game install it and play. You ruining all the fun ubisoft. I will never buy anything from that compagny. So lame

December, 2021
You made the game franchises that gamers worldwide couldn't wait to get their hands on. We praised, and trusted Ubisoft. You're a HUGE corporation and capable of so much. We loved you. Why then do you find it necessary, to go out of your way to hate us? Launching unfinished products for premium prices, riddled with predatory micro-transactions, and now these NFTs. Nobody needs them. Nobody wants them. Just more egregious monetization on your part. Why? Why do we, your customers, your fans, deserve this? We beg of you, please don't continue with this NFT nonsense. When's it going to be enough?

I have been in a game mode with a toxic team killer dr. [censored]lowskill making the game impossible to play on ranked if this continues I will be requesting a full refund with footage of all the games and your supposed ban system in place for toxic players and will also be taking it to watch dogs for fraud as you are not doing anything about toxic behaviour.

I have just downloaded a third Ubisoft game for my computer. I was already looged on on my computer and my phone but upon downloading it asked me to log in. Wouldnt let me saying my password was incoorect so i changed it and now it keeps asking me for a 6 digit verification code that i dont have and i dont know where im supposed to pull this code out from and now i can no longer access my account and it now tells me that my account is blocked from failed attempts.
I have less trouble accessing my bank account.

I updated the game as instructed and now it will not launch. I paid for a product that I reasonably expected to use for the money I paid. I also followed the advice given by the vendor intended to improve the software that I purchased. After following the advice of UBISOFT I have been found to be unable to launch or use the software I purchased in good faith from UBISOFT.

I expect there to be compensation for this inconvenience.

If Ubisoft is looking to unseat Steam as a PC gaming platform they are going about it the wrong way. If you buy a game on their platform you will be subject to constant password prompts in order to play certain games. This is after you login automatically to Ubisoft Connect. Who wants to go through this every time? Their support is one of the worst I have ever had to deal with. It took me about 3 days searching the web to finally get a answer to why all of a sudden I am being prompted for a password to play a game I own. Ubisoft support has no clue what you are trying to explain. Their stock answer is to change the name of the cache folder. Turns out they have picked certain games that they deem to important to just let you play hassle free.
And it took me about 3 days of searching to get an answer. Well I am done with Ubisoft Connect. I consider myself fortunate that I did not pre order Far Cry 6. Who knows what they have planned for this game in the future.

im sure you know i cant log in to Ubisoft, how is it a professional company has a on going 5 year problem where people cant sign in to play a game they paid for? iwant my money back asap, and i will never purchase anything else from ubisoft ever!

I purchased AC Origins + DLC packs off Steam, registered/connected the account and game to my Ubisoft account, have followed and tried every method available to me, and I still can't manage to play more than ~5 minutes of gameplay at a time, with cutscenes a complete no go. Please update your game to be compatible with current AMD drivers, as this is obscene. Failing that, please refund me my full purchase of the game and the DLC.

On a subscription, can't play the game, yet get very avoided answers (and a clear "no, we do not give any kind of compensation and we don't care") when asking for those days back

I wrote:
Hello, for the past weeks I'm having 2 major issues that prevent me from playing at all (not launching, launches after 60 minutes of trying or I give up) and severely damages my playing experience. You can see those in my 2 open tickets.

For a week now I've spent more than 6 hours with your support on both tickets, if it's because of hours chatting with you, commenting and majorly doing dozens (probably even more) troubleshooting steps you send to me via email.

So far, your support hasn't manage to fix (or improve) any of the problems, and by now I have a pretty clear view, that you do not know how to help me, and thus can't, but I want to continue playing the game, even though it has major bugs.

You have to understand how tired I am, 6 plus hours and counting, 6 hours and nothing happens, nothing improves, nothing get solved. 6 hours of chatting, 6 hours of commenting, 6 hours of doing like 100 troubleshooting steps you send me via mail in total.

It takes it's toll and it takes a lot of my precious time.

The whole thing about a game is that you can, when you want, wherever you want, kick back and play and have fun. Unfortunately, that has not been the case for me, to say the least.

If you look at the tickets you can also see different representatives not bothering to read the case history and, as a result, repeat their predecessors, forcing me, to repeat myself, it's another thing that hugely frustrating.

I'm so tired, i'm chatting with your support and doing troubleshooting for hours and hours for nothing, every problem still persists, it cannot continue like that, and frankly, I'm tired of it (think that any reasonable person would), another major point that I mention before is having to repeat myself because the representative doesn't bother to read the case at all, look through the cases, I don't understand why I write things and have to re-write exactly as written before

Please understand me, i;m tired and frustrated because i've already spent more than 6 talking to you on both tickets (via chat mostly but also via comments) and you gave me tons of troubleshooting steps that looks like homework, and didn't work also. I am tired, so tired!

The thing that makes the situation more terrible than it already is, is that it not only consumes my valuable and precious time, it consumes the valuable and precious time of my Ubisoft + Subscription.
You see, i'm on a subscription model, and, by not being able to play game most of the time (very frequently), and by wasting my time with your support that repeats itself and doesn't solve anything (chats, million troubleshooting steps via email and more), it takes time from my subscription, which really isn't fair. Instead of playing most of the time and enjoying, I find myself unable to play or experiencing crashing which your support can't manage to help me, all the while adding to that the time it takes to correspond with you and do those A LOT of troubleshooting steps

Not only I suffer those issues, all over the internet I saw many similar complaint about both of my issues, exactly. Now, think about me for a second, after all of this, countless hours, while the problems still persists, wouldn't you be frustrated? Wouldn't you be tired?

If all due respect, that cannot go un-noticed and i'm tired, mad and frustrated, as any person would in this case.
If you try and put yourself in my shoes, you will feel the same.

After all I've been through, still going through (as the problems has not been solved), and the fact I'm on a subscription based model (that for the last week I have beardly used because of those bugs) I believe I'm due for a compensation (a significant one at that), but I do not want a refund as I like the game.

Consider what I have told you, and try and be fair with me. Remember i'm on a subscription base that I can beardly take advantage of, but I don't want a refund as I like the game. Please don't underestimate your responsibility and part in this. Thanks

And this is the chat with the Ubisoft "Representative":
Ubi-Tonitri (7/14/2021, 3:57:17 PM): Thanks for contacting Ubisoft Support. You're now connected with Ubi-Tonitri, please allow a few moments for the agent to acquaint themselves with your case. Our team are working hard to provide support to as many players as possible during these difficult times. Abusive language towards our agents will not be tolerated and will result in the chat session being terminated.
Me (7/14/2021, 3:57:50 PM): Please real carfully and consider a proper, fair, compenstation
Ubi-Tonitri (7/14/2021, 3:59:07 PM): Hello.
Ubi-Tonitri (7/14/2021, 3:59:10 PM): Hope you are doing great.
Ubi-Tonitri (7/14/2021, 3:59:15 PM): Give me a moment to familiarize myself with the case.
Me (7/14/2021, 4:00:53 PM): cases* plural
Me (7/14/2021, 4:01:44 PM): After that, Please read Carefully what I wrote here and offer a fair compenstation
Ubi-Tonitri (7/14/2021, 4:02:39 PM): I am sorry to hear about the experience you have had and I understand that you would like to be compensated for it, yes?
Me (7/14/2021, 4:03:36 PM): I think it's only fair... if you'll go through both cases plus the new case I just opened for this chat
Ubi-Tonitri (7/14/2021, 4:05:14 PM): Unfortunately, I am sorry to inform you that regarding the possibility of a compensation for this situation, we here at the support site do not have the ability of granting personal compensations due to technical issues, as this is a decision made at a development level.
Ubi-Tonitri (7/14/2021, 4:05:45 PM): If the latest troubleshooting steps did not resolve your issue, I would kindly ask you to update the corresponding case appropriately so that we can investigate further and potentially help you in resolving the issue.
Me (7/14/2021, 4:06:17 PM): Ok than pass it on to the development level and have them come up with a compensation
Me (7/14/2021, 4:07:05 PM): There is a reason you have a "complaint" catagory
Me (7/14/2021, 4:07:25 PM): I was unable to play the game for the most of the recent week that took 1/4 of my subscriptiom time
Ubi-Tonitri (7/14/2021, 4:07:38 PM): I can appreciate this, though we would not be able to proceed in this way. Although developers and supervisors are present here at Ubisoft, all communications are handled by advisors such as myself.
Me (7/14/2021, 4:08:21 PM): So what can I do? I more than think that I deserve some sort of compemsatopm due to the situation
Me (7/14/2021, 4:08:58 PM): It's not possible to take away my subscription, which I paid for, just like that
Ubi-Tonitri (7/14/2021, 4:09:09 PM): I would advise you to continue the communication on the other case you opened regarding the issue you are experiencing.
Ubi-Tonitri (7/14/2021, 4:09:17 PM): I believe that if a compensation is due, it should be granted.
Me (7/14/2021, 4:10:07 PM): No i've had enough of my time taken, wouldn't want to continue with the other cases because it is clear to me, sorry to say, that you do not know how to solve those problems
Me (7/14/2021, 4:10:24 PM): you wrote: "I believe that if a compensation is due, it should be granted.", what do you mean by that?
Ubi-Tonitri (7/14/2021, 4:11:55 PM): As already mentioned above, decisions for compensations are made at a development level.
Ubi-Tonitri (7/14/2021, 4:12:23 PM): Therefore, I would advise you to update the other case accordingly, I believe that an agent should be able to assist further from there.
Me (7/14/2021, 4:12:46 PM): I didn't get you... I don't understand
Me (7/14/2021, 4:13:18 PM): here is the situation: It is clear to anyone who will read the cases that i'm due for a compensation. My question is: how do I get it?
Ubi-Tonitri (7/14/2021, 4:13:34 PM): I completely understand what you are saying.
Ubi-Tonitri (7/14/2021, 4:14:00 PM): As already mentioned above, I am sorry to inform you that we here at Ubisoft Support are not able to grant personal compensations.
Me (7/14/2021, 4:14:41 PM): ok, then the person who can will
Me (7/14/2021, 4:14:57 PM): How do I get a compensation? in general
Ubi-Tonitri (7/14/2021, 4:15:09 PM): As already mentioned above, these decisions are made at a development level.
Me (7/14/2021, 4:15:17 PM): I understand
Me (7/14/2021, 4:15:31 PM): so let them make these desicion regarding my case
Me (7/14/2021, 4:16:16 PM): the only question is how do I give them my complaint in order for them to see if there a justification for a compensation and give me one
Ubi-Tonitri (7/14/2021, 4:17:15 PM): As already mentioned above, all communications are handled by advisors such as myself.
Ubi-Tonitri (7/14/2021, 4:17:43 PM): If you would like to forward a complaint, you can do it the same way you opened this ticket by filling the case description.
Me (7/14/2021, 4:18:27 PM): and then it will go to the decision makers and if they find it so, I will be compenstated?
Ubi-Tonitri (7/14/2021, 4:19:27 PM): The case will most likely be reviewed by a Ubisoft Support agent such as myself.
Me (7/14/2021, 4:19:43 PM): Andddddd?
Me (7/14/2021, 4:19:54 PM): you'll give me the same answer
Me (7/14/2021, 4:19:57 PM): So basically you are telling me: "We do not give compensation as our policy"?
Me (7/14/2021, 4:20:20 PM): you're just avoiding of saying it directly
Me (7/14/2021, 4:21:17 PM): I ask this one more time and I request a simple answer: Is it possible, in Ubisoft, to be compensated?
Ubi-Tonitri (7/14/2021, 4:22:29 PM): I can see that this information has already been provided above. As already mentioned above, compensation decisions are made at a development level and we here at the Support site are not able to grant compensations.
Ubi-Tonitri (7/14/2021, 4:22:41 PM): As I can see that all the information has already been provided, could you tell me if there is anything else I can assist with>?
Me (7/14/2021, 4:22:50 PM): Yes
Ubi-Tonitri (7/14/2021, 4:22:52 PM): Please keep in mind that if there is nothing else this chat will be closed.
Me (7/14/2021, 4:23:50 PM): I'm sorry, I did not understand you... how do I get compensated? you have yet to tell me what to do in order to do so...
Me (7/14/2021, 4:24:54 PM): You only said you can't, please refer me to one who can
Ubi-Tonitri (7/14/2021, 4:25:16 PM): I can see that this has already been provided. Compensation decisions are made at a development level, please keep in mind that we here at Ubisoft Support are not the development team.
Ubi-Tonitri (7/14/2021, 4:25:42 PM): If a compensation is due, I believe that the relevant teams will either contact the person privately or post it on the forums.
Me (7/14/2021, 4:26:09 PM): Ok, how do I get to the those who decides on compensation (the "development team")
Ubi-Tonitri (7/14/2021, 4:26:36 PM): As already mentioned above, you would not be able to contact them directly because all communications are handled by advisors such as myself.
Ubi-Tonitri (7/14/2021, 4:26:41 PM): Is there anything else I can assist with?
Me (7/14/2021, 4:26:43 PM): Nobody will give me a compensation of their own free will and just so
Ubi-Tonitri (7/14/2021, 4:26:48 PM): Please keep in mind that if there is nothing else the chat will be closed.
Me (7/14/2021, 4:27:33 PM): Can you keep the case open so, as you said "If a compensation is due, I believe that the relevant teams will either contact the person privately or post it on the forums."?
Ubi-Tonitri (7/14/2021, 4:28:33 PM): Goodbye!

UBISOFT IS GARBAGE!

I bought Assassin's Creed oddessy over a year ago on Steam. Now the [censored] game is asking me for an id and password EVERY [censored]ING TIME I PLAY! It did not start doing this until they tried to set up their own platform to push players off steam.

This [censored] money grab will not stand. I am NEVER buying another one of their games, and am telling everyone I know the same. I know you are doing this to piss off steam users, because Valhalla does not do this.

[censored] them and their greedy executives.

Why is it that I own a game on your really poor performing platform, and have it downloaded, yet I have to log into your service to be able to play it. It is completely asinine to not allow a customer to load a game that they have on their pc without your [censored]ty pc program. You make it so customers just looking for some fun have to jump through your garbage hoops to satisfy your corporate greed.

This is the worst game I have ever played. The load times are insane, the mechanics are incredibly glitchy, and the boss fight against the builder is way to complicated and relies more on luck than skill. A boss that can dodge your arrow attacks but your [censored]ed once you run out of arrows. Dont you idiot test your games. i want my money back

My account was locked because my password "may be compromised" the email I used for the account I made when I was eleven and I no longer have access too. I was not too happy with losing progress but now i can not link my xbox account, tinglyequation0, because it's still linked to the locked account. I understand that I should have updated it when I switched emails, but I made a new email when I was 15... that was eight years ago.

Hello,

Valhalla:

09 march en 10 march i upgraded my bow to max flawless
Every time i log in i lose the flawless bow and it's reset to superior and i don't cary it. i have to go in items and select it again.
Only the gold is gone to upgrade the weapon.
First time i lose a bow due the river raid update and now this !
Please look in to it !

Regards,
Quagmire

My son has been banned for "cheating" on "Rainbow Six Siege", he states he has not cheated but his appeal has been denied with no reason/evidence given.
This is a ridiculous situation, I would not be going through all this trouble if I believed my son was/had been cheating, if there was some kind of evidence to prove this I don't see why it can't be shared.
date of ban 06/03/21
If this ban is not lifted and no evidence of cheating given I would be looking for a full refund.
I look forward to a favourable reply

I cant find any big mackerel or big catfish. I have been looking for at least 20+ hours and havent seen a single fucling one. I wouldve played the game again by now I I didnt have to waste my [censored]ing time on this for one of your [censored]ing challenges. Give us more big fish spawning so I dont get burnt out and sell your [censored]ing game for being stupid.

You get so far, .you pause and save the game but later in the game will freeze and that save means jack all because it will take you back HOURS ago. I've lost so much now and I genuinely can't be bothered to play this game anymore since it's not the first time it's happened. I had done a load of side missions freed the 3rd god and then had issues connecting to the Unisoft network, carried out my own save, quit and came back for it to take me back to just reading the 2nd god, I now have to do everything all over again, at least 12 hours of game, gone. All because the game doesn't save properly. I am on Xbox Series X and I am wondering if the game doesn't like quick resume, this is a issue that needs sorted because this can't go on

I've progressed to a mission where one of my operatives I was playing with was kidnapped during a main story mission, I did save my operative and completed the mission and I continued to play as the operative for an hour before leaving the game but when I reopened the game the next day it said my operative was kidnapped and I cannot play as him as well I have no way to get him back since I've already completed the mission.

Absolutely Horrible Support!
These guys have no idea what they are doing. Over the course of two months and over 20 support people none of them know how to read an email or explain what is missing when I update my support. All they do is repeat themselves over and over. It took this long to find out they were looking at the wrong account because they wouldn't tell me the receipt was for the wrong account. They just kept saying they needed a receipt for purchase. I sent them 5 copies of the same receipt and no one told me they were looking for something else.

While all this was going on I've had two other ubisoft games break because of known bugs. After looking through forums and finding out these issues have been known about for months with no fix put out I'm more than frustrated and can say I doubt I'll ever get anything from these guys again.

You guys are literally [censored]s. You cant do your job correctly. I put in my password for the 50th day in a row sense you want to log me out every single day. Then you wont even send the verification code. then you suspend my account for putting in the right password too many times? then you let me change my password but the re suspend my account 5 mins later? learn how to do the one job you have you absolute idiots