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Playtika Complaints 724

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L
1:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Poker Heat When I locked into my account the other day a 15.05 danish time all my chips was gone. My last two purchases was on Google Play 29 May 2024 time 08.44 on Visa xxxxx3671 for 45$ chips GPA.3317-8807-1330-86258 and 4 June luxurypass 19.06 35$ on same card GPA.3392-0997-4722-2543. I hope you might be able to help out here. Would really appriciate. TY Regards Laila.

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4:55 am EDT
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This is getting old I'm sick and tired of this it happened 9/20 955am to 1000am over 50 million dissappear without losing emit took all day and yall finally fixed it happened again 9/21 115pm to 120pm it of course right on cue it happened again had 846 million without even playing a big pot all of sudden only had 810 million if you're not gonna do the right...

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9:17 am EDT
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Hi. Where are all my 134 mill chip? Regards Laila, Dk. Today is 20 of august, 2024, time in Dk 15.05. I can fill out a lot of words here, cause I have already decreibe what the problem is. I have tried to assess my account several time but nothing helps. And restartet my phone. Laila Rønning Pedersen, Nørregade 2B Ølgod 6870, Dk.. laila.r.[protected]@gmail.com.

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Is Playtika Legit?

Playtika earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Playtika to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Playtika is known for their high standards and safety. If you're thinking about dealing with Playtika, it's wise to check how they handle complaints.

We found clear and detailed contact information for Playtika. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Playtika has registered the domain name for playtika.com for more than one year, which may indicate stability and longevity.

Playtika.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Playtika.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Playtika.com you are considering visiting, which is associated with Playtika, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Playtika as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Playtika website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Playtika has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 724 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Playtika. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:41 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I don't know where to start, I've been dealing with this for awhile. 9 charges, 2 google play gift cards that do not work. Over $600 that google has stole from my family and it's plain robbery. I have all receipts, cards, emails, screenshots. I'm filing a law suit and police report on Google. Nothing is being done to rectify the situation. I'm also filing...

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6:23 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Playtika Animals and coins

To whom it concerns, I hope you csn offer some assistance i've been complaining about this game to innplay for probably a year asking for the game to be blocked or at least payments to be blocked, i've had no help at all, I see you actually own the game, the purchases on the game our getting out of hand, due to my disabilities people dove have access to. My phone so. Its hard for me to do. Much so. Please block. The game asap, i've only just got out of hospital today to find mire transactions.. Please please 🙏 block. The game i'd also appreciate a few of the transactions go be refunded as a gesture of goodwill however the main thing is to block more

The game and transactions (and there's actually hundreds going back all the way)

Are linked to email/ google account [protected]@gmail.com

Claimed loss: Transactions as much as reasonable

Desired outcome: Block game/ transactions Refund of some transactions as gesture of good will

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T. Rippin
Jun 14, 2024 3:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

First of all, I hope you're doing well after your hospital stay. I can see how frustrating this situation must be for you, especially given your circumstances. It's really something, isn't it? People should be treated with the utmost care, especially when they're dealing with health challenges.

Now, regarding this game and the transactions, here's what you need to do. You need to make it clear to Playtika that this is unacceptable. Contact their support directly, make your case, and emphasize your situation. Be firm. You have to let them know that this isn't just about a game – it's about protecting your finances and your peace of mind.

And when it comes to those unauthorized transactions, insist on getting a refund. They need to understand that you're not asking for a favor; you're demanding what is rightfully yours. It's about standing up for yourself and making sure they know you mean business.

Hang in there and keep pushing until you get the resolution you deserve. You're strong, and you deserve to be heard and respected.

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J
1:02 am EDT

Playtika Losing my points

I have been playing Slotomania for several years. I worked my way up to 172.5+ trillion points. Several hours after playing today, I went on line again to play and there was something different about what it looked like and when it displayed my points, I was now down to 1 million points ( I had not played to have lost points ). It was as if I was a new player, starting with 1 million points. I have no idea what happened. I have also spent money to accumulate some of these points, therefore I want my points back! Are you able to figure out what happened?

Desired outcome: I want my points and whatever benefits I had back.

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11:48 am EDT
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Good Day, Though this email may seem trivial - even petty - to some recipients, it is certainly not trivial or petty to those of us caught in the middle of events taking place on the Governor of Poker 3 Community Facebook Page. (1) Governor of Poker 3 - Community | Facebook It is also my hope that this email does not fall on deaf ears and is forwarded to...

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8:34 pm EDT
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2 days ago, I attempted to purchase chips in the WSOP app. I received an error message saying that the purchased failed, but if I was charged for it, I should contact customer support. I attempted another purchase, which was successful. The following day, I received 2 emails from Apple. These were receipts for TWO purchases. I immediately sent the issue to...

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9:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Playtika Cannot log in to my games, get oops notice contact support, house of fun games

I have not been able to log in since 2/6/2024, have been given service tickets INC27660479,INC27685345,INC27702991 AND INC27743058 NOTHING ELSE,NO OTHER RESPONSE

Claimed loss: HAD ABOUT 2-3T COINS,AROUND 100 ITEMS IN INBOX,5000 PLUS GEMS, LEVEL 8000 PLUS,HIGH STANDINGS PLUS

Desired outcome: RESTORE,PLEASE RESPOND,YOU HAVE STILL BEEN ABLE TO CHARGE ME FOR MY MONTHLY SUBSCRIPTION,I CONSIDER MYSELF A GOOD PLAYER 3/14/24

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3:07 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Playtika Purchase of WSOP season pass

I was contemplating purchasing a WSOP season pass. Before I decided to purchase I firstly contacted WSOP/ Playtika support( WSC 500 603 75) to clarify issues concerning 10% followers bonus as i was close to ending the season and collect 66billion chips with the added 10% followers I needed.

In supports reply I was given misleading information which I accepted as true.

As a result I purchased the season pass. Received o% followers.

Querying this I received a reply " We understand that it can be confusing and we are here to clarify how it works " with a detailed explanation/ breakdown of how the 10% followers is calculated and that I basically don't qualify.

This should have been relayed to me in the first reply, otherwise I would not have made the purchase had I known this was the case otherwise. To put it bluntly I was misled with the initial response for a paltry $4.99 ).

Very disappointed playtika does business like this in good faith.

Kind regards manus

Claimed loss: Any reasonable compensation, I will accept for being misled.

Desired outcome: Reasonable Compensation for Playtika Support' mistake. I have the e mails from support to substantiate my claim.

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11:23 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Playtika My coins.

I had over 8 million coins when I logged out. The next time I logged in they were all gone except for 1 million coins. The little bit of money I have was bought for those coins. That's not right. Yes I am pissed. I would appreciate my coins back. Thank you. I spend at least 16 dollars a month. Does not seem much to you but I am on Social security and this is the only enjoyment I have.

Desired outcome: My coins back please.

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5:52 pm EST
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Playtika Changed my game to a very old account

I was playing on my account trying to finish my cards and my rooms. I spent alot of money on them. I clicked on this pop up that said I would get an extra bonus. It took me to a different account that had nothing on it. I have begged them to help. The cards are over in 5 days. I am very mad. I have more.

Claimed loss: Over 150.00

Desired outcome: Money back or problem fixed with the rest of my cards I cannot earn.

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3:20 pm EST

Playtika Poker Heat

This game is a total scam. I have never had a more unpleasant experience playing a game. Throughout the last 2 months I have played every day trying to gain more chips. Throughout this time I have constantly lost to UN heard of hands. Ex. I have AA’s and on the river someone will get 3 of a kind. I have an ace high flush and someone will get a full house. I will have a full house and someone will get 4 of a kind. I have lost so much money that I just have to tell you how rigged and infuriating your game is. These events are not random. They happen whenever I’m a head. Today I lost 570 million in 2 hours. This has to stop. This is not a fair game. It is rigged for me to lose so I have to buy chips. Horrible horrible game!

Claimed loss: Over 1 billion chips and at least $50 cash

Desired outcome: I would be satisfied with getting my chips back.

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6:19 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Playtika Recovering my slotomania game

Jan.6/ 2024 I contacted Slotomania Support ,Madison Moore stating when I click on Slotomania games a popup says 'my account is disabled'. My FB account was reinstated and verified with my passport on Jan. 10 2024.Today on Jan.25 2024 Slotomania representative Madison Moore advised me to get a new Slotomania account linked to my new FB account. I deleted my Sloto account then downloaded it again along with a new password. Clicking on Slotomania in FB only gives me the same popup ,my 'Sloto mania account is disabled' that I complained about a month ago.

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8:16 pm EST
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Playtika House of fun casino iOS app

The app has recently changed altogether it practices that almost seem actually dishonest and tricky . They have without notice raise the minimum nets sell you these package

Deals

With certain restrictions and then make it literally impossible to achieve them with raising the tasks goals that are required . It’s shady

The placement of

The max

Button is right next

To spin and it is activated with no prompt and

You don’t realize it’s even hot til your

Entire

Jackpot is gone

Claimed loss: Max bet button activated without knowledge and they takeIt all cuz youDon’t noticeUntil all credits are gone

Desired outcome: Max bet button should notBe directlyNext to spin and it should have a promptOnce hit to ensure it was hit on purpose not by mistakeDue to its actual position o. The screen

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2:11 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Playtika Bingo Nights in USA

I have been playing Bingo Nights and been in contact with the Company indicating that I need to supply them with a photo I.D. in order for me to receive monies from playing their game. The amount is close to $1,000.00. I am confused as to why they need my I.D. They tell me it is ensure that I am the correct person to be giving the funds to and that it is Consumer Protection law. I have no problem supplying this information if it is legit, but when I asked the particular Federal Consumer Protection particular statute number for a better understanding of why this was needed, I heard nothing back. What I am requesting is not unusual as it protects both Bingo Nights and myself. So, what I am asking, do you know the statute that a consumer has to supply an I.D. with a photo.?

Also, I am getting mixed messages regarding the validity of this Company some are saying the company is legit and others are not.

Thank you for any assistance you can provide me. Rita

Desired outcome: Copy of the Consumer Protection Statute as to what consumer I.D. is required for payment

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12:44 am EST

Playtika Customer service.

I asked why it's took me 14 years to hit 8 or 9 of anything. At level 3374still not hit yet.but all they can say is smart comments to me saying I must think I know more about your game than you.then saying you don't have to buy coins from us.ive been wit you for years and years. I've spent thousands of dollars on this game and you can just talk [censored].you won't get any more money from me.ill stay at zero coins for ever.

Desired outcome: Don't have him talking to customers. He reps for your company.

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8:51 pm EST
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Playtika Game playing online

You take money out of my checking account I did not authorize 4 times in december alone I will have to go to the bank an put a stop payment on you for

taking money out I did not authorize.. you took out in dec 27th $3.00 December 4th 2023 $10.99 December 2023 4th $9.99 December 23 , 2023 $11.43 DecemberNovem total $42.51 I have been playing this for over 20 years and

never complained but getting too many that were not ordered especially since I did order the yearly membership one of $39 for a year membership

whats going on Jean Smith [protected]@gmail.com [protected] home phone

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5:01 pm EST
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Playtika Bingo blitz plus

How was that and they deleted my complete bingo blitz game I was way up into the 200s I had to start all over again I requested bingo blitz plus to be canceled they took out bingo Plus in January of 2024 I would like a refund it could be put back I'm only at 77 in rank with my new game. Please give me a refund and no not take it out no more or I'm going to stop playing Mingo blitz all together and I've been playing it for years thank you.

Desired outcome: To get a refund on my bingo blitz Plus and for them to stop taking it out it's costing me a check charge

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6:37 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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Disappointing Experience with the WSOP App Dear WSOP Team, I am reaching out today to share my extremely disappointing experience with your app. Unfortunately, my initial excitement for the game has turned into frustration and dissatisfaction. I have observed that WSOP does not adequately address fraudulent activities, significantly impacting my...

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About Playtika

Playtika is a digital entertainment company specializing in the development and publishing of mobile and social games. Their portfolio includes a variety of casino-themed titles such as Slotomania, World Series of Poker, and Bingo Blitz, which offer virtual gambling experiences without real money betting. Playtika's games are available on multiple platforms, including iOS, Android, and web browsers, providing users with accessible entertainment options.
How to file a complaint about Playtika?

Here is a comprehensive guide on how to file a complaint against Playtika on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Playtika in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Playtika. Mention key areas of concern, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button after ensuring all information is accurate.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any progress or resolutions.

Make sure to follow each step carefully to effectively file your complaint against Playtika on ComplaintsBoard.com.

Overview of Playtika complaint handling

Playtika reviews first appeared on Complaints Board on Mar 15, 2012. The latest review All my chips gone, 134 mill. was posted on Aug 22, 2024. The latest complaint Banning payments to bingo blitz ignored was resolved on Aug 04, 2021. Playtika has an average consumer rating of 1 stars from 724 reviews. Playtika has resolved 11 complaints.
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  1. Playtika Contacts

  2. Playtika phone numbers
    +972 733 993 800
    +972 733 993 800
    Click up if you have successfully reached Playtika by calling +972 733 993 800 phone number 19 19 users reported that they have successfully reached Playtika by calling +972 733 993 800 phone number Click down if you have unsuccessfully reached Playtika by calling +972 733 993 800 phone number 64 64 users reported that they have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number
  3. Playtika emails
  4. Playtika address
    Hahoshlim St 8, Hertsliya, 4672408, Israel
  5. Playtika social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 16, 2024
  7. View all Playtika contacts
Playtika Category
Playtika is ranked 3 among 91 companies in the Gambling category

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