Ubisoft
Reviews and Complaints

Tryed the digital copies and went out and purchased the disc and neither will launch an my xbox one x

Hello
Recently I get some message in the middle of ranked matches saying "you left a ranked match you're suspended for xxx time" while still in the middle of the game, and when i'm done with the game I gotta wait for the cool down to be over and i'm not sure I gain elo or not.
Not only does this affect the gameplay while in the middle of a game, it always forbid me from playing multiple games in a row, stupid.
Fix this quick.

I have been banned from this game for wrongfully accusations and they will not give me any other response other than and automated reply. This company did not follow their on terms of service and refuse to work with it help any one with this problem. They are resetting out accounts back to 17 of last month and I had only purchased this on the 15 which to me is a big problem because I had grinded and played this game the entire time we have been in quarantine of the covid 19 virus. They tell u to contact support and support will not respond and have blocked me on every social media and reasonable way of contacts. I have been falsely accused and do not take very kindly to this. This is a game in which I have invested almost 200.00 us dollars in and do not like the way they are handling this. They will not ban not touch the accounts of the people who showed the public how to do the so called damage glitch. And taking this out on the average everyday player like my self. Massive and ubi soft know about this so called glitch and will not fix the problem and are wanting players to use it so they can ban them. This is baiting in my opinion and they need to be reprimanded for this

so my name is Soggy Milo3 on xbox and i was playing ranked and had 13 kills and it was a 4 v 2 to us and my game crashed and i think that i should be silver 4 as i was playing as a silver 5 and i would have been silver 4 if my game didn't crash. I was trying really hard to get out of bronze for Rainbow six seigh and then when i was going to be silver 4 my game crashed

Keeps disconnecting doesn't explain anything sporadic not thought out. Should have looked at Wildlands when designing new game. Breakpoint is a POS. Server constantly going down. Looses safe points no way to stop and continue. This is just a failure.

Bruce
Bruce Lawson Computer Services
18 Kurrajong Street
Dorrigo NSW 2453
E-mail [protected]@keycom.net.au
Ph 02 [protected]

I purchased this game many years ago (see attached pic's) and registered and played it then, I know have a new home/office and I7 computer systems, I am 72 years old and can not play the new games, so I have started to play all my old games, I tried to play this game and it said that it has been used by someone else, THAT IS ME.

I put in a ticket about this and the responses that I got where to say the least seamed to be just frivolous, however I responded for a long time, with many backwards and forwards replies.

I sent this info to show that the account that the game was registered to was either: - bruce.lawson.computer.[protected]@bigpond.com and bruce.lynne.[protected]@bigpond.com, I no longer have these acc's so I can NOT log in and change things.

I have specifically ask your support team to transfer the GAME from my old acc to my new acc, there replay was "Please notice, that we can transfer only games. We cannot transfer any loot, in-game progression or save files.", I did not ask for any of that, only that the game be transferred so that I can play it AGAIN not replay an old saved game.

My complaint is this "I have ask a second time to transfer only the game to my new acc" and now they do NOT even reply.

Please fix this so that I can play the game once more

Many thanks

Bruce
Bruce Lawson Computer Services
18 Kurrajong Street
Dorrigo NSW 2453
E-mail [protected]@keycom.net.au
Ph 02 [protected]

My son accidentally started a new game on my account and deleted my almost completed infamous run on new game plus. My complaint is the failed system of only one save. Because of this I will no longer give any type of money or time into ubisoft. I really enjoyed the game but with this major flaw it's not worth the effort to even bother and to start over I put way to much time into it to start again

i bought division 2 for the xbox one console, ive had the game for 3 weeks but it will not install the update, it is stuck on 97.2%, i have seen a lot of other people complaining online but they are still yet to fix the problem, if they will not fix this problem i need my money back but getting in contact with ubisoft is impossible, usually these sorts of problems get fixed within days of happening, so it is unusual this has been going on for over a month, in my opinion this game should be taken off sale until this problem is solved, alot of people will buy this game only to be dissapointed when it doesnt install and they have wasted £20+

The players name is I-try-udie-69 and he has made us wait 50 mins to play the ranked game and I'm still waiting its on ps4 and my user name is asaldo and can I get my elo back because this person is going to make me lose it. I am a dedicated seige player and people who stop the game waiting for us to leave so he can get free wins is unacceptable and I want my elo back and this player to be dealt with please. Thanks

you must be as blind as helen keller to not see what you've done. the new character is cheaper than the hitokri and thats says something. unblockable heavyies are fine but light attack whos stupid idea was it to add a character who has light attacks as fast as the shaolin and why not lets just make them unblockable i am very disatisfied and will not be playing forhonnor till they fix it

I just want to play this game .ya it is the best assissins creed game that i like .
Its parkour and actions are too good.
But in assassins creed unity whenever i just escape the mission of bastile escape a very anger guving glitch comes that mr bellec goes under the floir and for that reason the mission will stay always incomplete.
I uninstall the game min 5 times and tgen install it 10 times thinking that it will be fixed but it never.
I searched it in youtube but i didn't found any result .but when i search this some of the gamers complain about it with some photos.
So plz fix this think or give us a crack to fix this bug...
Please please kindly help me.
Your games are too good. But I want to plah this Assassins creed unity.
Please help us to fix the glitches moreover various glitches are there in this game and if you search about it you will definitely found many.
So kindly solve our problem

It is not possible to play said game without getting dossed. I have played 8 games in plat 1 that i needed to win but lossed because enemy team dossed. I can only lose cause my team doesnt doss so if we lose we lose but if we win we get dossed. This is not fair. My gamertag is : UnKn0wN_SmAsHeD
I expect actions to be taken and would apprecoate if i got my elo back that i was supposed to earn

I was playing a causal match as frost and as I placing down a reinforcement on the wall, goyo my teammate placed one of his explosive shields and my reinforcements blew it up and I killed three teammates. You need to fix that because it's by accident and its hella annoying and I got banned for 30 mins for no reason when I was only reinforcing. You need to fix the reinforcing and goyo shields

Annoyed would not be words i would use right now. I'm deeply disappointed in the fact i do not receive my hard copy Ghost Recon Breakpoint until sometime 01/10/2019. The fact that the 3 day early access goes live midnight on 30/10/2019 for early access and i do not receive it till sometime tomorrow is in breach of advertisement as it stated 3 days early access and not 2 and a bit days. I've payed my money so i get have the so called early access and now feel cheated of the money i have payed to get this. ive enjoyed playing Ghost Recon Breakpoint both tech tests the closed beta and the open beta i think the game is amazing but the fact i feel cheated by yourselves in the fact you have falsely sold me a edition that does not conform to the description on which it says . I would like to know what you are going to do to resolve this and not just a sorry to here this

So ive been playing the crew 2 most of the weekend now i put alot of hours in on the Division 2 but its keeps freezing so im running around standing infront of enemys ive reset my router i have good speeds this is annoying as im back to work now so this new update is pointless to me as ive been unable my friends all annoyed as giving me grieve because of it i hope it improves the next time i get on will be next weekend day ruined cheers

everytime i enter a ranked or an unranked match my whole team literally everyone in my team turns out to be people with really low KD its almost every match i am sick of losing constantly because i get paired up with low kd people yet the team against me end up being really good players almost every game i play is a loss its just so stupid how the matchmaking system pairs me up with other gold teammates like me yet they have a really bad kd (compared to mine) but the enemy team are all good players like why is it like that its stupid

Good customer service is very important to me. It is how I decide where to spend my dollars and reading reviews can be helpful in the process so I would like to share my family's experience with Ubisoft's customer support. This will be especially relevant to parents with children that want to spend their money in the game, Growtopia.

In addition to the possible financial loss, please take into consideration the emotional impact it might have on your child if they were to receive a lifetime ban from a world they have been invested in. It can be very confusing for a young mind. My daughter used the game Growtopia as a bonding activity with her father, siblings, and friends. She is now the only one left out after receiving a lifetime ban for a "crime" we know she didn't commit. She is devasted by the loss and sense of injustice.

We experienced the following with this company:

• Support gives the illusion of good customer service (kind regards, etc.), but is heavily dismissive and laced with condescension.

• Support refuses to provide real evidence to back up their claims of game misconduct. They expect us to trust their word while refusing to trust ours.

• Support completely ignored all requests for refunds as if we didn't even make them. This includes a "gem pack" that was purchased just days before my daughter's ban. They take money and provide no goods or services in exchange.

• Support has no technical way to look for hacking methods. Their method consisted of moving my daughter's character for "about 20 seconds" to watch for a reaction. This is hardly foolproof and does not allow for possibilities of glitches, iPad/computer malfunction, accounts being hacked, or in my daughter's case watching a show while playing and not paying attention.

• Support does not take players history into consideration. My daughter has been playing for six years, never been banned for anything, and has purchased several gem packs over the years. This was irrelevant in the decision to hand out a lifetime ban.

• Support does not give second chances. A lifetime ban from a game; people have murdered and been back on the street in less time! This policy is especially cruel when you consider Growtopia's key demographic - children!

• Growtopia has no set of standards in place for moderators to prevent an abuse of power. They do not even have a minimum age requirement.

• Growtopia has the following rule in place: "Sending a false claim to the Support Staff can create a suspension on your account or increase further the current penalty.". In other words, do not dare question their poor decision-making skills.

• Support will close out support tickets without reaching customer satisfaction. No other company will do this. Other companies ask questions like "Did I help you with your problem today?" or "Is there anything else I can do for you?" They never severe lines of communications until the customer is satisfied.

I understand that hacking and scamming are a big problem in online worlds like Growtopia. However, it is up to the company to come up with a fair solution that does not assume the worst of honest, paying customers. Having blanket rules with a "don't question our authority" policy is just plain laziness. If you don't want to deal with children don't run a game intended for children. Not to mention it fosters an environment for cheaters.

Bad customer service aside, it's just poor business sense to hand out lifetime bans to paying customers. Can you imagine how much money my daughter might have spent in the game had she continued to play into adulthood? Not to mention my other family members that will no longer be purchasing gem packs in Growtopia or buying any more Ubisoft titles for our PS4 or Switch.

If Ubisoft wants to continue to run Growtopia with draconian laws they can expect to see positive game reviews and number of game players continue their rapid decline.

For the past 2 weeks at anytime during the 24 hour day, using several different servers and re-entering a new password at least 10 times I have not been able to logon to my account... I keep getting to the logon section and after entering my email and password I press logon... The rejection of my details can take ten seconds to two minutes.. Several times I have been challenged and after pressing no, I attempt to login again without success... I seem to remember having this problem before with your company... It also seems strange that I can get onto your store within 10 seconds, repeatedly.
I am very frustrated with this service, or should I say no service
Please do not tell me it is my fault... Steam and origin after some similar faults, are working fine... Please advise @ pedro. [protected]@yahoo.com tnx

I have bought both watch dogs and watch dogs two (1/9/19), both fail to download citing no internet and insufficient hard drive space. But I have both. If the issue is not fixed I want a refund. I have tested my internet speed and have 47mbp/s download speed and have over 300gb of space on my hard drive. This is surely a UPlay issue and needs to be resolved. It is unfair that i have spent money and your platform wont allow me to play the games.

I don't know If this has happened to anyone else but I recently bought on rainbow six seige and even a full day later I still do not have the skins and I have proof in my bank of the purchase as money was withdrawn by the Microsoft store for said transaction I am very annoyed about this issue as I feel I have been ripped off and if I do not get the proper attention from this I am afraid I will never buy a ubisoft product or bundle again if you wish to fix this email me and I will give you my account details