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Ugg.com / Deckers Outdoor

Ugg.com / Deckers Outdoor review: fraud 44

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2:52 pm EST
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This site is a fraud, I ordered boots from here weeks ago and no product. None of the tracking codes are active and the PayPal seller code is some annonymouns email address. I am trying to get my money back from PayPal but I am not holding my breath.

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The complaint has been investigated and resolved to the customer’s satisfaction.

44 comments
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david1607
IE
Mar 10, 2009 6:00 am EDT

I purchased from this site yesterday, is it ligitimate? Did u get boots?

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diane arm
maidenhead, GB
Mar 19, 2009 2:23 am EDT

I purchased a pair of mid brown uggs in January from orderuggbootshop.com.au in January and end of MArch we are still waiting for delivery. Payment was taken immediately. They said that they were scanned at Heathrow in early Feb, still waiting. I have not disputed this item with my credit card company.

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sharon
Bournemouth, GB
Mar 25, 2009 4:07 pm EDT

i purchased some ugg boots from these for my girlfriends birthday which was months ago ! never been able to get hold of them but money was taken from my account like already said the tracking number was unrecognised...

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Tinathe fool
Barking, GB
Nov 26, 2009 9:22 am EST

Snap - got the boots they are fakes and cant return as wont give me an address

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Tinathe fool
Barking, GB
Nov 26, 2009 9:25 am EST

Don't use Paypal for any transactions outside of Ebay I have a reply today that basicaaly states if you get the goods no matter what they are or what condition they dont care but they care about taking your money out of your account for these fraudsters!

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harvey199
San Dimas, US
Dec 07, 2009 12:17 pm EST

I orderded boots from www.uggbootdiscount.com. Has anyone had problems with them? I've been sending messages with no UPS tracking information.

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billyf07
surrey, GB
Dec 20, 2009 4:50 am EST

I have had the same problem with www.uggbootsstore.com, no tracking number no replies to the numerous emails ive sent but took £142 out of my bank straight away.

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leeuwenm
NL
Dec 20, 2009 12:37 pm EST

I bought shoes at www. bayugg. com 11Nov. I'm still waiting .every time I ask about the shoes, they tell me to be patient never answering my Questions.
ofcourse they have the money for the boots .proberly don't get them feel really sad...

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Venomxnj
Staten Island, US
Dec 28, 2009 7:16 pm EST

We ordered a pair of ugg boots from this website on/about 12/3/09. After following up with the website 2 times, we received an email dated 12/15 stating we will receive he item in seven days. Needless to say, we never received the item. When I checked the website today, it no longer exists. It is a fraudulent website created to scam customers out of their money. Now that christmas is over, the website is defunct. We have no way of getting our money back. The company is based in Singapore/China I believe.

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neverbuyonline
Mullica Hill, US
Dec 30, 2009 5:58 pm EST

I have ordered ugg boots from greatsales2you uggbootsdiscount.com original shoes with free shipping
back on December 6th . I have not received my order, all I keep getting is emails back saying they are working on the problem. I ask for a phone number to contact someone and they never send one.
I never received a tracking number for the order so if you order boots make sure you receive tracking number soon as you make the order cause if you do not get one then you better believe its fraud and stop payment right away.So billyfo7 looks like we are in same boat and have been scammed!
Can't someone do something to stop this? I am willing to do what it takes to stop this fraud. I just need someone to help me with direction to take further action against these companies. I saved all the emails, order forms and any transactions between them and now i can't even get there site to come up but i did get greatsales2you to come up. I am sending email to the greatsales2you site and see if i get anywhere because they are the ones on my credit card for payment. PLEASE be careful when ordering boots... better to just go to a store and buy them, lets stop people from just taking our hard earned money from us! Lorraine

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aimeeF
Milton Keynes, GB
Dec 31, 2009 7:32 am EST

Hi, I also purchased from uggbootsdiscount.com and have not received them, however I have emailed them and dont get a response. What email address were you receiving responses from? I have looked into their PayPal account and it is unverified. How can I dispute this further? any advice?

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ugg customer
Charlotte, US
Dec 31, 2009 2:54 pm EST

I ordered boots from uggbootsdiscount.com and did receive them - however - I've been trying to return them for a different size and now I'm getting the run-around. Just noticed their website is completely down... not a good sign. Anyway - the email address I contacted them at previously is uggbootsdiscount@hotmail.com. Good luck - I've learned from this experience NOT to order uggs online.

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Janet Robideau
Waterford New York, US
Jan 03, 2010 9:57 am EST

I ordered a pair of Uggs US size 6.05 and got UK size 9 how do I retuen them for the right size?

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Judith R
Bklyn, US
Jan 11, 2010 9:08 pm EST

open seam on right boot on the inside ankle bone area

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luki
Los Angeles, US
Jan 12, 2010 2:09 pm EST

I ordered online Metallic tall UGG boots. They represent themselves as the original UGG resellers. They put the original coost as $210.00 and cross it of and put a deal price of $118.00. No where does it mention made in China nor the shipment will be coming from China. When I received these pair of boots, smelling of glue, the stitches criss cross and plastic UGG look alike... Wow how fraud can this be... Don't fall for this.. Please please I am already kicking myself. Tried to email ask for return, at fancyuggboots1@hotmail.com and their reply was we don't accept returns or exchanges at this time.
I also believe that they are operating under other names trade-uggs. Also tradeuggboots.com, and the charges wa by www.haha.com. we need to stop this. I wish google would take them out of the web too.

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mrobin08
Wilmington, US
Jan 25, 2010 12:45 pm EST

I received FAKE ugg boots as well and they will not provide a return address.

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store shopper now
IE
Jun 02, 2010 3:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i purchased a pair of uggs from uggbootshop.com.au last month no boots, cant email them. money taken from my account. never again...fool and their money! no more shopping on the net. unhappy shopper

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Adelmont
Monroe, US
Dec 01, 2010 3:19 am EST

Has anyone purchased from real uggs boots.com? I have been waiting for a confirmation number for a few days. I will dispute with my credit card company on Monday, if I don't hear anything.

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store shopper now
IE
Dec 02, 2010 5:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i got my uggs after about 2 months plus i had to pay €20 customs. they are terrible, one is bigger than the other, the stitching is coming undone after one wear. they are not worth €10 nevermind €120 i spent on them. when i got my boots the name REALUGGBOOTS.COM was on the box, so i think they are all the same shower of frauds trading under different name to avoid being detected.

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alligator8
US
Dec 02, 2010 9:03 pm EST

I was fooled too. the button says proceed to check out but is really the check out button. I sent an email immediately to cancel order, but my payment went from pending to charged and now my bank won't do anything for 30 days! They charged delivery fee tax and shipping when the website said free shipping etc. They don't respond and I have yet to get an order confirmation from them.

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tedd129
15234, US
Dec 02, 2010 9:24 pm EST

YOU CAN PURCHASE UGGS ONLINE...JUST GO TO THE UGGS WEBSITE (www.uggaustralia.com)...THE REAL WEBSITE, THAT IS...AND YOU CAN EASILY SEARCH WHICH ONLINE RETAILERS ARE REPUTABLE AND WHICH ARE KNOWN TO CARRY THE FAKES. THE SITE OFFERS "COUNTERFEIT EDUCATATION"; CLICK ON THIS LINK LOCATED AT THE BOTTOM, RIGHT HAND CORNER OF THE PAGE AND YOU WILL THEN BE ABLE TO SEARCH FOR A PARTICULAR RETAILER OF QUESTION...THE UGG SITE WILL RESPOND WITH WHETHER YOUR QUESTIONABLE RETAILER IS KNOWN TO BE FRAUDULENT...ER, COUNTERFEIT. PLEASE SAVE YOURSELF THE MONEY AND DO THOS SEARCH BEFORE BUYING WHAT SEEMS TOO GOOD TO BE TRUE. HOPE THIS HELPS...AND GOOD LUCK! :)

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snosurfer
Valley Springs, US
Dec 11, 2010 3:13 am EST

Took my money and never got the boots. Company is in China.

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RushLimbaughFan
Houston, US
Dec 11, 2010 5:55 am EST

They have these things called stores. Put on your other uggs and walk there. Lazy.

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steaknfries18
Chicago, US
Dec 15, 2010 9:02 pm EST

Dont order any boots from www.orderuggs.com its a scam site, they wiped my whole bank account out!

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miamiheat
Miami, US
Dec 16, 2010 8:20 pm EST

Has anyone ordered from Uggspecial.com We just did and we are afraid of being scammed... any help would be appreciated. Thanks

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sarahg1965
Lawn, US
Dec 18, 2010 6:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

This is a fraud site selling fake ugg boots from China. Do not place an order through this site.

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bettiblast
Clinton, US
Dec 20, 2010 2:45 am EST

I was tricked into ordering from this site too...they are fakes...come and aren't even in a box & smell like contact cement.

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LCP0811
Mobile, US
Dec 22, 2010 5:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I also have been scammed by this miserable excuse of a "business." We ordered back on Dec 1st then an e-mail with a fake tracking number came across on the 14th. and tried to e-mail nicely the first time and then second time threatening legal action and reporting to FTC. Still no response nor boots. I did find a phone number, but it is from China, if it's even real. This is what I've found and complained with per who owns the domain name thefirstboots.com:
kevin lee
qingdao
qingdao
shandong
262000
CN
Phone: +86.[protected] 213
e-mail: gugebusiness@gmail.com

I encourage everyone to file a complaint with econsumer.gov they can help with overseas complaints.

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Erin123
Hoffman, US
Dec 23, 2010 11:27 pm EST

i just ordered boots from this site about 2 weeks ago. I have not recieved anything yet either! I am so upset! And atleast they answered you! they have no answered any of my emails and i have sent them atleast 5 emails all together. Its terrible. I had to call my bank and they credited me, but it makes me sad that people just are stealing my money! It was ironic though the chase representitive that I talked to she asked me if i had ordered uggs and i said yes why and she said she did too. She didn't get them for 3 weeks and when she did it wasa 2 left feet! so either way she couldn't wear them! this sucks! i hate china!

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Erin123
Hoffman, US
Dec 23, 2010 11:31 pm EST

This site is terrible! I am so upset that these people just stole my money! I ordered this about 2 weeks ago from this exact site and I have yet to recieve them and they took my 80 dollars! I called the bank and they credited my money, but when I was on the phone the lady asked me if I has ordered uggs boots and I answered yes... why? And she said the same thing happened to her . She waited 3 weeks to get them and when she did get them they were 2 left feet! WOW! China sucks! stop stealing money!

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Money taker
Carlyle, US
Dec 29, 2010 3:17 pm EST

I ordered ugg boots from this company. They will answer my emails once in awhile, but never with a straight answer. They took my money right away, but I still have not received the boots. I ordered them over a month ago. The last email they sent me stated my boots were lost in the mail. I have not received another email since that one and that has been over a week ago. Unfortunately they do not have a contact number to reach anyone.

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Tone44
GB
Jan 13, 2011 10:30 am EST

i bought uggs from uggspecial.com before xmas and they arrived in plenty of time to be given as a present.

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pissed off at Blueflyboots.com
North Hills, US
Feb 08, 2011 12:22 am EST

I ordered boots for my daughter and they arrived. They are COUNTERFEIT. Now I cannot get my money back. Their stupid refund states they want the product back within seven days. Their in China. I wish I would have known they're in China. I thought they were a legit outlet store. They're not.

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JuliaWhat
Decatur, US
Feb 22, 2011 5:13 pm EST

I was also tricked. The website does not say they are in China. They are FAKE and fall apart. I bought 2 pair and they arrived in a plastic bag/envelope wadded up. They have fallen apart in less than 2 months. Any helpful ideas on returning them to China?

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Beware of Blueflyboots.com
Bladensburg, US
Mar 03, 2011 5:11 pm EST

Don't buy from blueflyboots.com...The boots are fake as hell..What can you do about these companies. The company is in China which the website does not mention ...Beware Beware Beware

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Claire Danielle S.
San Francisco, US
May 25, 2011 4:44 am EDT

I ordered from calo-boots.com on December 26th not suspecting that these would be fake UGG boots as I did not know about counterfeit before. I ordered the tall chestnut ones. They arrived January 15th which was later than I had expected. Despite, the fact that these boots arrived late, they looked obviously fake. First of all, it seems to me like these are way shorter than real UGG boots. Also, these boots are made with synthetic fur rather than real sheepskin. I also think that the heel is way lower than that of authentic UGG boots.

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AmandaLuvsCouture
Pasco, US
May 25, 2011 5:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

No offense, but if you are going to order a shoe that has animal fur on it then you get what you deserve! It's cruel to use Sheeps for boots! Idk why ppl would want the real thing when the fake fure looks just like the real fur! People like u are sick! I can understand the rest of your complaint, but not the fur part! Yuk

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madasheck21
US
Nov 08, 2011 9:38 pm EST

Ordered from www.bestbootsclearance.com They took my money and i never got any order confirmation or product. Sucks. :(

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djlmbl
US
Sep 24, 2012 8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Another bad UGG boots site: bestbootsclearance.org. Offered free shipping, then billed for shipping. Cancelled order same day as order because the whole site looked fishy. Now they refuse to issue credit for entire charge. Site is now unavailable. Website Domain Tools show it was taken down right after I cancelled order.

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OKKSS
Centreville, US
Dec 16, 2012 12:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

On the same boat- I ordered and recieved email confirmation, and communication throught email are pretty good, and they arrived. Fake, cheep material ! Now they f...ing my mind to make pics and email them what I've got . Here is the link, what they have 10 days after my purchise:
http://relaxedbootsshopping.us/ugg-classic-short-boots-5825-grey-p-25.html

It called "cheapuggsboots" before.

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  1. Ugg.com / Deckers Outdoor Contacts

  2. Ugg.com / Deckers Outdoor phone numbers
    1800 844 665
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    United States
    +44 808 189 0015
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    United Kingdom & Rest Of Europe
    +43 800 802 579
    +43 800 802 579
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    +33 805 080 115
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    +49 800 724 4573
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    Germany
    +39 800 596 837
    +39 800 596 837
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    Italy
    +31 800 360 0000
    +31 800 360 0000
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    Netherlands
    +86 400 019 9177
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    China
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  3. Ugg.com / Deckers Outdoor emails
  4. Ugg.com / Deckers Outdoor address
    1325 Avenue of the Americas, Floor 21, New York, New York, 10019, United States
  5. Ugg.com / Deckers Outdoor social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
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