UK Mail
Reviews and Complaints

So here is my gripe with UKMail, The delivery/Pick up driver does not arrive when they should even if you pay the £1.00p extra for a timed pick up.

No excuse, No sorry, Not a clue, however that's what happens when a company like UKMail sub contract self employed drivers and pay them Chicken feed or similar feed.

So I will tell you what I do when they mess up and are late and keep me waiting.

I pay using PAYPAL and if the the driver is late I lodge a claim with Paypal
 and keep it open for the maximum 20 days.

Which is all Legal and within Paypal rules as it is a genuine dispute between a buyer and seller.

However here is the catch you will never win the claim even if you escalate it as it's not for physical goods believe it or not, so the company will get their money back however minus 20 days interest.

No imagine this scenario let's say that if everyone who had a dispute with UKMail for breaching their agreement and keeping you waiting in like a mug raised a dispute for the full 20 days can you imagine what that would do to their profits.

OK let's say if only half the people paying by Paypal did that for the full 20 days it would be a complete and utter inconvenience to UKMail and might make them treat customers better in the future.

I have posted this message on my twitter account, youtube, tumblr, etc so that it reaches a wide audience.

Enjoy.

Was expecting next day delivery, however more than a week later, no parcel. I had contacted them every day, and each time was promised delivery that day, along with a phone call to keep me up to date with progress. They failed on all counts, and not once did they even offer an apology.
If you have the choice, use another courier. This one isn't up to the task.

My computer supposed to arrive today but was not informed of the time of delivery nor message was sent to me therefore they came at the wrong time and I was not around. Tried to call them at 4.55pm (London time) and they did not pick up. Apparently they close at 5pm. Won't have much free time tomorrow to receive the goods but I can't even change the date of delivery or choose to deliver it to my neighbor. This is just the classic example of company doing what they think is right but fail to listen to their customers. I don't expect to take a day off, losing my pay just because I need to wait for my parcel to arrive. This is ridiculous.

The most appalling customer service I have ever had, rude staff and shocking attitude to customers.
We had arranged for UKMail to deliver 16 flat computer screens to our office situated on the 8th floor. The driver point blank refused to deliver the parcels to our floor and said he is only willing to deliver outside the building although it’s a landlord building and the company addressed on the parcels are situated on the 8th floor. When I asked him how am I suppose to take this all up to the 8th floor without a trolley etc he replied "well that’s not my problem" I can not believe a delivery man thinks it is ok to leave expensive IT goods outside the building and not deliver to the addressed company. Absolutely shocking.

Driver (apparently...) twice failed to find the house even though other delivery companies have never had difficulty...
Long waits on hold for Helpline which is just an independent call-centre who can do nothing, will not release any contact info for the company, and are effectively acting as a brick wall behind which UKMail hides.
Promised call-backs never happened. We arranged to wait in for a timed delivery which never happened.
You have to track down (not easy...) the number of your local depot to get anything done.
Recommend you do NOT use this company.

I do not wish to see any person or business sullied and do not wish any person to lose their job or business to fail. But it is callous behaviour as this, from some people in ukmail, that shakes confidence of customers / people in service providers.

Failed me twice with their next day service. Was meant to be delivered today after delays but checked again in afternoon to to told it would be tomorrow - so the online status was wrong!
I pleaded i need the package today, even offered to go collect it from depot (In a city 30 miles away) but they ignored me - and then i could no longer submit more queries online for my consignment number.
I tried calling their customer service numbers - premium numbers - but was in a queue until my mobile phone credit ran out!

My simple answer to this is to go back to the company you made the purchase from and get a refund. If they won't give a refund then go to your credit card company. The more people do this with UKMail the more likely companies are not to use them.

Non delivery and No customer service

UK mail must be the worst parcel delivery firm in the UK. My delivery was due yesterday, I was told to wait at home all day till 7pm (apparently they close at 8pm) which I did, no delivery.

No one rang to apologise or update me.

I called their contact us number today, it rings and rings and doesn't get picked up. I have called over 10 times today !

In all my years of receiving parcels I have not come across a worse firm, no customer service whatsoever.

Do not use.

I can agree with the above. i waited in all day yesterday and was told it would arrive by 6pm, never did. then i have also waited today and no show. a shambles and i cannot get through to anyone in the company today. i see no phone number on the web site. wasted hours of waiting about which is no fun.
i would not recommend this company!

We've had similar problems, losing hundreds of items of mail, delays on thousands of items.

No postal redress procedure, total dis-ownership of the problem by management all the way to the top.

Their is serious under capacity in this company, constant breaches of contracts. This is a company whos mail service will seriously damage your company, we've learnt and think it will take a year to restore our reputation and get our business back to pre uk mail level.

This company has a poor reputation in the industry and deservedly show.

I had the same thing happen ukmail driver left a note saying he arrived at15.55 when my partner picked up the note she called me strait away at 15.52. The only delivery company I know that can travel in time. Useless company! I wouldn't order anything delivered through them again. Their lies cost me a 1hr each way journey and £20 in fuel costs. Uk mail said that any complaints have to go through my phone company and they couldn't deal with my complaint directly. DO NOT USE UK MAIL

i HAD A DELIVERY BY UK MAIL SENDER PUT MY ADRESS ON OK, BUT UK MAIL PUT THERE LABEL ON WITH WRONG HOUSE NUMBER AND LET SOMEONE ELSE SIGN MY NAME . Ihad a lot of trouble finding my parcel, uk mail staff rude and ignorant . Considering what i had to pay the seller for a rubbish delivery by uk mail it was robbery . Disgisted give uk mail a miss !

rude, scruffy, ignorant agressive and racist delivery man. I am contemplating taking my complaint to a higher level.

I've been waiting two days for these idiots to deliver a PC from Dell. Can't get through on the phone. Don't answer emails. There website claims i rearranged the delivery... so they are liars to boot. I can't understand why Dell would use such a rubbish company to deliver, it makes them look terrible.

Ensured I stayed in today to collect my 09.03-10.03 delivery. At 10.15... No delivery. Contacted the croydon depot and was told by a rude male allegedly named 'Jody' that the courier has worked with the company for 8 months and has had no complaints. He was adamant that the driver tried a 'blue door, but I wasn't in'. I explained that I don't have a blue door and was told 'well, what do you want me to do? I can get him to go back to where he tried'. Again, I explained that this was clearly not my address... He continued to be rude and dismissive, stressing that the courier tried my door... Such a waste of time. Customer service is soooo Awlful. I would not recommend this company to anyone. Looks like 'Jody' needs training in how to deal with customers and this 'amazing courier' needs to either learn colours, or actually attempt to deliver to the correct address.
Courier finally arrived after chasing it AGAIN. He said that he got the colour of the door wrong, that he left his card but someone must have picked it up, the buzzer didn't work this morning, but worked this time and lastly... He said he came at 08.30, when he recorded coming at 09.40... Basically NONSENSE

To whom it may concern,

I've been waiting Since Monday for my parcel Delivery from O2 and all I've been getting a lie after a lie and a lie, I'm extremely disappointed, even O2 one of your biggest customer's couldn't even get hold of you whole day yesterday.( apparently systems were down )
Either the parcel management team or the drivers it self clearly not doing their job and hope these ongoing issues gets investigated as clearly reviews on the internet is not a positive, I think you should take a look into that.

I've been calling min 4 to 5 times a day since Monday 13th to chase my delivery and this is totally unacceptable, how would you feel when you have your little daughters birthday coming up and she choose the handset she likes? Well for your information my daughter's birthday is today and yes her birthday surprise has just been ruined and Thanks to Ukmail for that.
Each time I call either I had to wait for min of 20mins for someone to answer or Staff's on the horse as they just wants to get rid of me by saying delivery is on its way, just a Lie again, last I spoke with O2 was this eve at 7pm and they said UKmail has promised them that delivery will be made by tonight 10pm and guess what as I'm typing out of curiosity I rang UKmail guess what? They just said delivery is now for tomorrow and ofcourse don't forget the horse as the staff was on it.

I suggest Ukmail to call O2 and observe their customer services as Ukmail desperately needs that, O2 customer service are 5 stars any day or anytime you call.

It is very sad and I will not recommend anyone to Ukmail, Terrible customer service and terrible delivery process.

Hkean

Sent from my iPhone

The worst courier company I have dealt with. Impossible to speak to customer services by phone, poor answers via their web site. We have stopped using them.

This is without doubt the worst delivery company I have ever had the misfortune of encountering.
They never deliver when they're supposed to. They always ignore special delivery instructions. They lie about attempted deliveries. They are completely unbending in their attitude and you can guarantee that any problem that arises, remains a problem.
Their attitude stinks, they are totally unreliable, their drivers are dishonest and useless, their customer service is pointless and completely ineffectual.
If ever I order something online and get home to a card through my door from UK Mail, my heart sinks and I know that I will not get my package from probably weeks and only after wasting hours on the phone trying to sort out the total mess they have made.
It is very rare I get so angry towards an entire company - UK Mail is without doubt, the very worst, most unreliable and frustrating delivery company still in business. Please retailers - PLEASE choose another delivery company and spare your customers the pain.
If I know a retailer uses UK Mail, I will not buy anything from them.

i post parcels, a branch of business post are useless. no telephone number. emails cannot be answered. a new complaint has to be started with every correspondence. a clear ### up on their system means you cannot book a saturday next day before 12 service. but they take your money for it ! TOTAL CON AVOID AT ALL COSTS. business post will not acknowledge any part of it. watchdog here we come.

Awful service. I was told that my phone would be delivered by UKmail on Tuesday. I waited in all day - nothing arrived. Was then told there was a technical error and my pracel hadn't been processed and that it would be delivered within 48-72 hours. I then got a text the next morning saying it would be delivered between 3.26-4.26pm (Very precise I thought!) I was at home all day and nothing arrived - I trached it online and it said 'out for delivery'. I have spent over half an hour on the phone to UKmail, or waiting for my call to be answered. The people on the other end of the line were unhelfpul. I was told that the timings were an estimate and that my parcel would definitely be with me by 8pm - apprently the driver had also left "a little late". The parcel wasn't here by 8pm. I phoned Orange mobile and they said that a message by UKmail had been sent at 8pm saying the order was delayed until tomorrow. I waited with baited breath.

Dreadful delivery service, similar customer service - will NEVER use again. Nearly 2 weeks and still don't have my 24hr express parcel.

I am very angry with ukmail.

Parcel due on 7th Feb 2014, sent back due to "no access to flat building"

Package reset due 24th Feb... On the 27th I found it was delivered on the 26th to someone else 8 floors down (i live in high rise)

Unable to contact the flat as they at first didn't answer door buzzer Then hour later I try again and they have turned off the intercom.. And due to security we can't get on each others floors.

Police will be contacted later if I can't get through. As its 1st March, still no parcel, ukmail delivered to someone without my permission, and also posters in the building state "do not leave parcels with neighbours, contact the customer directly".

Worse part is ukmail refused to press my door buzzer each day they tried dispite I kept giving staff instructions for the drivers.

Yet they manage to buzz a flat floors away from mine (flat in the 10's numbers while mine is in the 100's numbers) to leave it with a random guy who refuses to answer the door to me?

Been waiting for the parcel since 7th.. Almost a month later still no parcel and someone else is probably now using my tab 3.

Ukmail Refused many times when I ask where to email a formal complaint to.

I am so angry with this. I'm seeking further action against the ukmail services, especially as on the contact for, my complaint is 1367 characters.. But it means "maximum of 2000 characters".

You can't send unless it's less then 400, how can you make a formal complaint in less then 400 characters.

So I ask for email to make formal complaint.

All they keep saying is "sorry you aren't satisfied. We left parcel at flat ## by the name ###### who signed it"

But I can't reply to that due to it being no from a noreply address!

Then I send new message on the form and get

"your case is now closed"

Then "it was delivered to neighbour"

I have not used citizens advice postal dispute service and told them about the number of times I've asked ukmail for somewhere to send a formal complaint to, which they keep ignoring my requests which is against the law.

Now I don't have my tablet, ukmail refuse to help, the sender can't do anything (i didn't buy it, it was an offer for signing up to tv) as they aren't able to send a new one until ukmail sort it and police if they need to be involved.

So thanks to ukmail delivering without permission to someone else, it seems my parcel was stolen.

And worse... I already have health issues, and now scared to death worrying the fact this guy now news my name and who I am.. I'm worried of ID fraud now.

Prepare yourself ukmail... You have a lot of explaining to do... I will not drop this matter.. No matter what I'll get to the bottom of this.. Thanks for causing my health to get worse, I've even felt sucidal again...

Uk mail is ### their delivery driver was rude and aggressive towards me I am so shocked that someone can behave like that and nothing is being done about it.I will never use uk mail or any company which uses them to deliver their deliveries.