UKSoccerShop
Reviews and Complaints

Company advo this add a Belgian Eden Hazard tee shirt but I received a plain red tee shirt with nothing resembling Belgium on it and the name and number printed on the front. They told me that this is what the item is and I could get a refund but id have to return postage, which from the US, would cost more than the shirt.
Do not recommend buying from them

I ordered a 2019 ireland rugby shirt from this company and paid to have it personalized I paid good money for this! But I did not receive the item I ordered... Instead I received a cheap quality polo type shirt!
I emailed the company all to no avail... I also tryed phoning the number listed only to get a voice recording "this number is not accepting calls" this company did not make any attempt whatsoever to rectify their mistake! I ended up having to open a dispute case with paypal and eventually received a refund.
The question is would I recommend purchasing from this company?
The answer is simply no way!
Avoid like the plague at all costs!

I ordered a 2018/19 Manchester United Lukaku shirt for my grandson for his birthday. The previous year he had a medium size so I went ahead and ordered the Adidas size Large boys 11/12. But this is in fact a Medium in US size and it is the size he already has. I returned the items special delivery with a letter requesting an exchange to XL boys if in stock (it said it was available on line) or a refund.

The email response I received did not address any of the points in my letter. It just referred to the terms and conditions and It was noted that if I want the shirt returned they require the postage to be paid! Or else I wonder...would they keep it?...will they sell it?...recycle it?...

I have now as they say "after the horse has bolted" read several nightmare reviews and complaints posted by customers who have had huge problems with your company and sadly now that includes me. I hope to receive a more measured response to my complaint.

Ordered arsenal shirt in december 2017. They happily took my money for it but refused over & over & over to refund or provide the shirt once it was back in stock. Wouldn't a reputable retailer simply provide the goods you paid for?
How do the people sleep at night knowing they steal many many peoples money & refuse to supply the agreed product. How & who allows them to stay in business?

Avoid uksoccer shop/teamzo at all costs please! Your custom with them will be your loss. Please be forewarned! I wish I was warned & could have saved my hard earned money & a sad & disappointed son at christmas time. They are disgusting human beings!

I placed an order for a hood and football top for my sons birthday. I paid extra for express delivery but they never arrived. I have sent many submission forms but these are never answered, I can't cancel order and the 24 hour helpline doesn't accept calls. I have now contacted my credit card company for assistance in getting my money back. I thought this company would be ok as advertised in national newspapers but from what I see here they're not ok

I ordered the full juventus 3rd kit online at UK soccer shop on the 11/10/18, it was for my son's birthday on the 19/10. When ordering it, it never stated that they didn't have it in stock. When I checked on my order it said it was a pre order so I emailed them and they got back to me saying it would be in within the next 2 weeks. I waited and then emailed them again and they said they had the shirt but no sock or shorts and I would have to wait another week. I've since emailed them 3/4 times asking for a refund and have had no response. Today the shirt came, with no shorts of socks. I had it printed and they printed it with a small name and a large number, it looks ridiculous. I paid £120 including posting. I'm absolutely livid!

I ordered a Southampton shirt and got a man city kit .I returned kit via royal mail as instructed and requested a refund because i had lost faith in the company . They don't respond to emails you cant use the telephone number provided as it wont accept calls !
DO NOT ORDER ANYTHING FROM THIS COMPANY !
ALL THE BAD REVIEWS CANT BE WRONG
WISH I HAD READ THEM BEFORE ORDERING !

I ordered this shirt on July 27, 2018. Three months later.. still have not received anything. I've emailed several times and submitted questions via the Web site customer support form and had no response at all.

I've contacted Airo who supposedly is the actual supplier and someone named Simon promptly replied and asked for my order number and that he would follow up with UK Soccer Shop. That was a month ago. I haven't heard back from him either.

Ordered my son the new Juventus 3rd kit on The 10th of September order number is 951506. The jersey arrived but no sign of shorts and socks! No email correspondence from you to say they would be sent separately. I have paid £120 for the kit so I would appreciate it if you could send the rest of the kit or give me my money back! Ihave tried to contact you on several occasions but have never had a response! Appalled at your customer services.
William Leat

Hi
I have emailed you on numerous occasions for two of my Service Users Danny Lee and also Jason Smith of -30 Hawleys Lane Dallam wa5 0EZ. Mr Smith has asked for a refund for all items he paid for of his debit card. It is impossible to contact you by phone you have replied once to my email stating it was due to Ronaldo changing teams? This Is ridiculous and these men would like there money back ASAP before we take the matter further, as these are vulnerable adults!

Pam Hill on behalf of Daniel Lee and Jason Smith

(Mental Health Worker)

My mother in law orderd 2 football tops juventus with Ronaldo on the back on the 7 th August we have sent emails and rang but with no reply to either the total was 167 pounds! Which is a lot of money! If I do not get a refund or reply I will be getting my lawyer involved as they have got my mother in laws money! Order number is 940588 I want to be contacted to be told what is happening with this order as been 4 weeks now! Email is Liam. [protected]@btinternet.com and the person who ordered its email is [protected]@icloud.com

I purchased 11 England shirts from UK SoccerShop on the 9th July and posted back 5 of them for a refund...and still no refund.

They owe me £424.95

I contacted them on the 8th August and received this response...

Hello,

Thanks for your mail.

I will check this with the accounts section for you, if not already done will make sure it is done at the earliest..

Regards
Biju

I have contacted them since then and had no response, nothing has been refunded and nobody has replied.

Hello,
my order, a Luka Modric Jersey in Real Madrid colours arrived last week. I presented it to my 8 year old grandson to much jubilation, until we looked at the number on the back - 19 ​. Modric has played as a #10. In his early Inter games, now with Madrid and also for Croatia in the just completed World Cup. How could you have made such a mistake.
What are my options, I can return this shirt, for a refund, but am not prepared to pay shipping costs.
I will be looking for a proper shirt of course but not sure whether from you.
Michael
(Note: I sent this in 5 days ago but have had no reply)

I ordered my jerseys in May
2 months later I had to call servers times and no jerseys. Then they told me they were out of stock for the large jersey so I waited again. I told them to send the small jersey. I received the jersey and was happy with it. World Cup is over and I still didn't get the large jersey. I emailed several times they told me I would get a refund but still didn't receive a refund and that was 3 weeks ago.

2wks ago I ordered and paid for 2 children's football shirts from UKSoccerShop Ltd, 42 Mote Hill, Hamilton, Strathclyde, Scotland, Ml36ef
I paid and the monies were taken from my account.
The website clearly states a 3/4 day delivery service.
TWO weeks later, no shirts.
I have tried phoning...nobody answers
I have sent emails... no replies.
Doing some research on the Net, this company appears to be fraudulent, and monies are taken, and no goods are received.
Like me, other customers have been waiting for months for responses, to the lack of good received.
I intend to take this further through the Trading Standards.

This is in regards to order 925030, which was placed through TeamZo. It's a Zico brazil shirt, and also a Ronaldo Brazil shirt. Placed this order 2 months ago and still haven't received anything, nor have I received responses to my emails. Absolutely ridiculous as I ordered prior to the world cup in hopes to wear the shirts during the WC (as I was told I would), and still sitting here waiting. Please respond !

Such an upsetting and enraging experience. I made 4 separate orders on their site for 4 shirts between the 7th and 13th of July. I have received three of my orders no problem but the third order I made, which was in stock according to their site when I ordered it, switched to preordered when I checked in the 'My Account' section on their site. This particular order was placed on July 12th and I cancelled it on July 16th. They cancelled the order within minutes of me emailing them. Their site says they automatically refund rejected/cancelled orders within 10 days. I then emailed them twice within this period but heard nothing back. Now here is the most disgusting part - I put a claim through PayPal (luckily I put this order through PayPal I thought) but they provided PayPal with the tracking information of one of my other orders which I actually received so PayPal closed the case. This shows absolute intent to defraud me of my money (£132.85). I sent an email to them yesterday giving them a deadline to refund the money to my PayPal account or I will be going through the process of making a court claim. At that point the amount they will owe me will rise due to fees. I'm betting that they think I won't follow through with this but I am so incredibly enraged by this that I will take this all the way to court just out of principle. I will keep this thread updated as this progresses.

We placed on order May 21st. Money was taken out, no delivery. A month later we complained. July 3rd it supposedly shipped, but still not here. Three times I've requested updates on delivery, no responses. I've emailed them, no response. The Manchester United game in Ann Arbor, Michigan, USA is tomorrow, but my son won't have his stuff. Unlikely he'll get a chance to see another for years. This low-level of customer service is rubbish.

I am not a very happy customer ! I ordered a Real Madrid kit on the 22nd June with a 3-5 day delivery . I have called and called and 3 diffent people have emailed me back saying they will look into this . The money got taken out right away but I have not had my order . This isn't good enough ! This was a birthday present for my so. Which is birthday has been and gone and wants to know where is kit . I will looking into where I can take this further if no one comes back to me. Please send the kit out right away or refund me my money please .

I have ordered 1 shirt on the 11th Jul and it has been cancelled as it was out of stock, so I am supposed to receive a refund. Then, I ordered a second time a new shirt just 1 hour later and the order which supposed to arrive today (12th) or the lastest tomorrow (13th July) does not have any updates yet. I have been overcharged for a DHL fees. I asked to send it in the UK and they charged me 15£ whilst it is supposed to be 8.5£.
I am still waiting tomorrow, if not I will definitely request a full refund.