UltraShield
Reviews and Complaints

Ultra shield plain old SUCKS! Any company that sells this protection plan needs to rethink their core values. Why would a wet pant leg be any different than a spill from a glass? Ultra shield tries to weasel out of their end of the contract with any excuse they can. If they're American, then I'm going to start purchasing Middle Eastern!

The above name company offers coverage that is very limited. Reading over the information, looks like they cover stains from foods and beverages that are being consumed. You could of been rained on and went home wet and sat on the furniture. One rule of life that many fail to follow is "read what you buy!" This will help you save time and money. I ask from all consumers out there to please stop defaming our American own businesses, a contract is a contract and that's the end of it.

I am writing this in sheer frustration! I purchased a Lazy Boy lift chair for my husband who has Parkinson's Disease. I will never ever purchase another product from them! The lift control fell apart and it took several months to get a new one under the Ultra Shield Warranty. Now, the same issue has occurred with the control. The wires on the control have frayed and for one year I have tried to get a new control. I have used electrical tape on the control, to keep the chair going. The control finally stopped working and my husband is unable to use the chair. I have spoken to many different people who tell me they need to contact the manufacture to get the part, as it is under warranty. I made another call today (5-22-18) and got the same story. The lady said she had to contact Ultra Shield and they would order the part. Same story I was told last week! I asked that someone call me back and the response was Ultra Shield should contact me! Since my past experience with this company is bad, I feel if I hear from someone by Christmas 2018, I will be lucky! Mean while my husband is unable to use this chair which he needs desperately! I am going to post this on the web page and since I have extensive documentation will contact my attorney as well!

I have done my fair share in researching furniture warranty companies. The above name company offers a fabric protection warranty plan. This means the furniture store that sold you this plan applied the after market product which helps prevent permanent staining. The above named company warranties your fabric by offering a full replacement on parts or piece when the fabric becomes permanently stained from the stains listed on your post. Urine odor is not service because it is not a stain. FABRIC PROTECTION...NOT ODOR PROTECTION. Baking soda should solve your problem that is if you are willing to get up and do it.

It is a "STAIN" protection, not an odor protection. You answered your own question in the first sentence.

This poster is correct, i bought a warranty four years ago and I realized right away something was up. So over past four years i called in 3 diffrent times using 3 diffrent strategies and every single time they told with 3 minutes, either im sorry we dont cover that or we dont cover this etc.

They claim they only cover accidental, and on single areas ie if u have two scratches or cracks the warranty wont cover and if u call in and say I dont know what caused the damage they will right away deny dut to "unknown damages" thus warranty is a scam and they have all proper wording in the "uncovered area" that makes the warranty completely, worthless. BEWARE WOOD SHIELD

Just got denied after they sent their tech out. He sent them pics waited for a response and then proceeded to try to get the marks out of my dining room table. He failed, left half the table scratched and then they denied me. If they were going to deny the claim why didn't they tell the tech not to work on the table. I'm waiting to hear if they are going to repair the damage done by the tech. When I told them I was going to report them to BBB they said go ahead, we have an A+ plus rating and nothing you can say or do will change that. They are telling me that I lied when I told them about the damage. So it comes down to my word against theirs. they saidt the damage had been there for a very long time and was getting worse with age. I have had the table 1 1/2 years. What age? If you hear the words Ultrashield warranty run away as fast as you can.

Im going thru the same thing. I called Ultra Shield for 2 and a half months, nothing. Ashley was no help, they said not there problem. I filed in small claims and guess what? Sandy from Utra Shield called me to tell me that my claim was denied. My paper work got lost but she found my number when Ashley got served. You are right this is the biggest joke. Well I will let you know what happens, if they let me talk about it. good luck

Yes. The Lazy Boy / UltraShield (aka "Paws and Claws") Warranty is a TOTAL SCAM! They tell you they cover EVERYTHING including pet damage but this is a huge pack of lies. We bought a very expensive sofa and loveseat and got conned into buying the warranty for almost $1000. It seemed like a lot of money but I know my animals and I figured the cat might decide to make it a scratching post some day. The cat left the furniture alone for almost 3 years then decided it would be fun to scratch it up. I called UltraShield and sent in pictures but, of course, they refused to honor the warranty. They gave me some BS excuse telling me this kind of damage was not included. I will never buy another product from Lazy Boy. Please spread the word on this scam and let's put these lying scumbags out of business.

In a 25 year period I have used Ultrashield two times. Once for a gouge on wood and once for a burn on a sofa. The sofa was repaired by a local company and Ultrashield paid the bill. As for the wood, they paid to have a new top sent to me and told me to donate the old one and send them the receipt. My experience was good. It is true that you have to abide by the policy. You have to report it within a certain time-frame. You have to know exactly what happened. It must have been an accident. You must agree not to try to repair or clean. It must be one incident and cannot be a situation that happened and has worsened over time. I deal with the public on a daily basis and I have for years. I can only imagine the crazy claims and complaints they get. Just remember, for every complaint you see here...or at the BBB... there are tons of good stories. Most people do not share their good experiences. I would give little weight to this complaint forum... just read and follow directions. Im glad I had mine.

How is that in 2016 this company is still in business? It's because they lie, lie, lie even on responses to the BBB complaints. They are nothing but brainwashed puppets who have been trained to deny, deny, deny any and all claims for the most ridiculous reasons. For instance, a claim was denied a year ago and proof of a cleaning hadn't been submitted, so a new one can't be filed and now it's past the 5 day window. Their "warranty" is so vague, they can just make things up as they go along to deny the claim. And the reason they won't send anyone out to service their "warranty" is because even the technicians don't want to do any work for them because they don't get paid! I've been dealing with UltraShield for almost 9 years in trying to get a few different issues with a fabric sofa and loveseat purchased from Lazboy. After my latest battle, I decided that enough is enough and filed a complaint with the BBB after getting nowhere after writing a letter to Sandy Cassler (as requested on the BBB website) who directed Andrew to "assist" with my claim. He, of course, denied my claim for "falsified information by reporting the same damages on different dates" and terminated my warranty due to falsification. How ironic, because the first line in my BBB complaint was "UltraShield has committed fraud with the sale of worthless fabric protection warranties". DO NOT PURCHASE A WARRANTY FROM THEM! It's not worth the piece of paper it's written on. Go and purchase a $10 can of Scotchguard instead!

Anyone file a law suit ? I really want to . Contact me

I purchased the "Extended Warranty" so my couch would be covered, but the "Extended Warranty" they sell is actually DAMAGE INSURANCE. It will NOT cover any manufacturer defect. Plus as an added bonus, the second party "warranty" company, Ultra Shield, is very unprofessional and difficult to deal with.

Take my advise and do NOT waste your money on the Ultra Shield "Extended Warranty"

Ultrashield Leather Warranty is a scam. They have no intention of EVER DOING ANY WORK TO YOUR FURNITURE. Spent hours on the phone Talked to Andrew and Sandy. Both Supervisor's neither of which knew why they were scamming people. Scam Artists

WOW... reading this as I am on the phone with a mgr about a claim... seems they are in business of denying claims! Here is my case in nutshell:

1) Child accidentally cut couch
2) I filed claim and agent took down all info, sent photos and sent warranty info as needed
3) Agent calls and tells me they got everything they needed and will send out a new pillow cover
4) Agent calls back and say they have to send tech out to gather pictures as pillow fabric discontinued
5) After 1 no show, tech finally makes it to house 2 months later and takes 3 pics (at house less than a minute)
6) next day another agent calls (first one left company) to deny reason given was extensive damage/missing fabric not covered
7) I ask for mgr... I told him I read warranty in full and extensive damage/missing fabric not listed he says well... it might not say that but it should? Ask for his mgr..
8) Women gets on phone and said ok so that isn't stated but we don't have enough info so the real reason is don't know how happened is the issue... I SAID I TOLD YOU HOW IT HAPPENED... She then said well Amber no longer works here so I have to go by what she wrote? I said if she needed more info she could have just asked me!

Turns out Amber left Ultrashield because she hated lying to and cheating people!

Wished I would have read these before dropping $200. On a worthless warranty. Oh excuse me, " not in there guidelines" because my leather peeled on the bottom and top of cushion. Multiple places. Not covered. All happened within a couple days

Just next time make sure you tell them your dog tore your couch up! I haven't had my furniture a year and the couch is already tearing due to normal wear... I spent thousands of dollars for my furniture and the lease they could do is fix it. I mean isn't that why we bought the protection plan in the first place? After reading through all the complaints guess we all got the run about...

I have been selling Ultra shield for years and have it on all of my upholstered furniture. I explain it properly and my customers love it. The company I sell for does a few re-selections every month that are covered by the warranty. Most all of these complaints are from people that do not follow the warranty properly. I mean the lady who let her kids jump up and down on her sofa with ice cream and candy apples is clearly not using her sofa in a normal way. HERE IS THE SIMPLE RULES TO FOLLOW 1) REPORT ACCIDENTS WITH IN 5 BUSINESS DAYS AND KNOW WHAT HAPPENED WHEN YOU CALL. It is really that simple. You can't burn your table a bunch of times as the one lady describes and call for a refinish! It just doesn't work that way. I think the real issue is sloppy sales people mixed with consumers that hear what they want to hear. I am a lifer in furniture sales my customers all get my personal cell number so they know I stand behind what I sell and say. I even disclose the fact that sweat and hair oil is excluded. But I can also say with confidence that these things come of easy with regular cleaning because the stain protection really works. My advice get it but follow the simple instructions above. The reason they want to be called in 5 business days is simple, they don't want to be expected to clean an old stain that has set in due to neglect. You can't call your auto insurer with out knowing when and what happened to damage on your care and expect them to fix it. Nothing shady here just a few consumers that did not follow the rules.